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INTERNSHIP REPORTs

ON
ASKARI BANK LIMITED (AKBL)

Submitted To

Prof. Dr. Mubbsher Munawar Khan

Principal of Hailey College of Banking & Finance

University of the Punjab

Head of Department

Mr. Hassan Mujtaba

Supervisor

Miss Shewar Tanveer

Submitted By

Name : Umm e Hani

UniversityRoll No. : 039602

Program : BBA ( 2 Years)

Session : 2019-2021

Institute Name : Punjab College Of Commerce, Jhelum

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Approval Sheet
Approval Committee

1. External Examiner

Mr. Signature

2. Head of Department

Mr. Signature

3. supervisor

Mr. Signature

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“In the name of Allah,
The most Gracious,
The most Merciful”

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Letter of Transmittal

The principal,

Hailey College of Banking $ Finance,

University ofthe Punjab,

Lahore.

Subject: Submission of Internship Report

Respected Sir,

It is a matter of pleasure form to submit my internship report as per the


requirement of BBA (2 Years) program under University of the Punjab. I have completed
my internship at Askari Bank Limited.

During this short time period I tried my best to improve my knowledge and skills about
practical way of doing thing. This activity has boosted my confidence to some extend and
definitely it will help me in my future career.

To complete this report I tried to collect maximum information from several available
sources and I hope that the report will give a true and fair view about the organization.

Your valuable comments and feedback in this regard would be highly appreciated. You
are requested to accept and approve this report for completion of my BBA.

Yours Sincerely,

Umm e Hani

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Dedication

I would like to dedicate this report to Allah Almighty for giving me courage and working
ability for completing this report.

I would like to dedicate it to my parents and teachers whose efforts, encouragement and
prayers make me able to get success and honor.

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Acknowledgement

Countless thanks to Almighty Allah (The most merciful the most beneficial).The only
creator of universe who enabled me to complete this report in spite of various difficulties
.All respects to the Holy Prophet (P.B.U.H) who enable us to recognize our greater and
whose spiritual teaching guide us in every matter of the life. I would like to express my
gratitude to the Department of Business Administration for giving me the opportunity and
arranging such an extensive internship program. I would also like to acknowledge my debts
to those officers Askari Bank Limited, of who have been extremely helpful for me.
I am also thankful to all other teachers as the knowledge imparted by them enables me to
gain knowledge of the organization in best way. Special thanks to my internship supervisor
Miss Shewar Tanveer for guidance.
I would also thank to all the staff of AKBL Bank, particularly Mr.Naveed who gave me an
opportunity to work in the bank and gave me a chance to explore my knowledge. I submit
my earnest thanks to my affectionate parents, who always remains at my back to support
me, I can never give the return of their un tired struggle for me, but I can only prove myself
as they expect from me.

I am also grateful to all other family members and all my friends for their moral boosting
and spiritual support during my study and especially in this internship program. I went to
pay gratitude to all persons, who had helped me in completing this support

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Preface

It is the requirement of the BBA (2 Years) course in University of The Punjab,That all
students of BBA (2 Years) have to spend six or eight weeks in any organization to get
practical exposure and to get familiarized with the ways to live in the organizational
environment which is dramatically different from the educational environment. That two
months period called Internship Period, if spent properly and sincerely, enables the students
to be more confident, more knowledgeable, more responsible and, above all, more committed
to its work in the practical field. I have also been assigned to do internship of six/eight week
period in AKBL branch Jhelum Cant. It has enabled me to understand the practical
scenario and sharpen our decision making power and utilizing the resources in an effective
manner, so that our resources generate maximum profit.

The main purpose of the internship is to fulfill the academic requirements of my study. It
encourages learning with emphasis on assigned projects. Besides this, the other purpose is to
give a comprehensive review of AKBL. The most important point in an Internship Program is
that the student should spend their time in a true manner and with the spirit to learn practical
orientation of theoretical study framework. This report is about my internship that I have
undergone at Askari Commercial Bank Limited from. During my internship I was able to
learn practical aspect of business, and get good working experience.

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Executive Summary

This internship report consists of profile of the banking sector (industry), its origin, the
functioning, how the banks are classified on the based on function, ownership etc and the
trends being followed in the industry. Besides the above mentioned this report is focused on
Askari Bank and to be more precise it discusses the inner details of the bank situated in
Jhelum Cantt Branch. Askari Bank origin and its setup in Pakistan are also discussed in the
report

In this report the detailed analysis of the organization has been done and all the financial,
technical, managerial and strategic aspects have been evaluated to analyze the current
position of the organization.
This internship report covers many important aspects which are basically related with the
operations and financial aspects of the bank. It covers introduction of AKBL, its
management, production facilities, various marketing, HR and financial analysis.

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Table of Contents

Chapter Topic Pg No.

1 Introduction of Banking 12
Banking in Pakistan 13
History 14
What AKBL stands for? 16
Vision 17
Mission 18
2 Core Value 18
Objective 19
Code of objective 19
Corporate objective 20
Awards and Achievements 20
3 Organizational hierarchy 22
Board of Directors 23
Audit committee 23
Shariah Board 23
Offices 24

4 Managerial Policies 25
Products and Services 26
Departments 28
5 Financial Statement 34
Horizontal Analysis 44
Financial Analysis 49
Interpretation 49
6 SWOT 59
PEST 65
Work done by me 68

7 Conclusion 72
Recommendation 73
Skills Acquired during Internship 74

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8 References 75
Glossary 77

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Introduction of Banking

Finance is the life blood of trade, commerce and industry. Now-a-days, banking sector acts as
the backbone of modern business. Development of any country mainly depends upon the
banking system.

The term bank is derived from the French word Banco which means a “Bench or
Money exchange table”. In olden days, European money lenders or money changers used to
display coins of different countries in big quantity on benches or tables for the purpose of
lending or exchanging.

The definition of bank is as follows:

“A bank is a financial institution which deals with deposits and advances and other related
services. It receives money from those who want to save in the form of deposits and it lends
money to those who need it”.

The main features of banks are as follows:

 Dealing in money.
 Acceptance of deposits.
 Giving advances.
 Payments and withdrawals.
 Agency and utility services.
 Profit and service orientation.
 Connection link.
 Banking business.

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Banking in Pakistan

Monetary policy and banking system play an important role in the development of all
economic fields of the country because necessary finances for completion of economic plans
are provided by them. therefore an organize banking system and the financial institutions
plays an active role in this matter.

The stable an organize banking policy is much effective to improve the level of saving and
consequently the level of investment. The monitory policy is adopted and controlled by the
bank but its success depends upon the cooperation of commercial banks. availability of the
credit is a big problem for LDCs. The shortage of supply of capital can be improved better
and organized banking system because the banks can increasing the saving through launching
the various attractive schemes in various productive sectors banks also produce credit money
and through this way resources are supplied to productive sectors of the country.

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History

Askari Bank Limited (the Bank) was incorporated in Pakistan on October 9, 1991 as a public
limited company and is listed on the Karachi, Lahore and Islamabad Stock Exchanges. The
registered office of the Bank is situated at AWT Plaza, the Mall Rawalpindi. The Bank
obtained its business commencement certificate on February 26, 1992 and started operations
from April 1, 1992. Army Welfare Trust directly and indirectly holds a significant portion of
the Bank's share capital at the period end. The Bank is a scheduled commercial bank and is
principally engaged in the business of banking as defined in the Banking Companies
Ordinance, 1962.

Askari Bank has expanded into a network of 421 branches, including 94 dedicated Islamic
banking branches, and a wholesale bank branch in Bahrain. A shared network of 607 online
ATMs covering all major cities in Pakistan supports the delivery channels for customer
service.

Askari Bank Limited (AKBL) works as a unit of Army Welfare Trust (AWT) was established
for the welfare of army officials, the office of AWT is situated at AWT plaza, Rawalpindi, it
offers “AWT saving scheme” for army officers only. AWT has its units as under:

 Askari Associates
 Askari General
 Askari Leasing
 Private Business
 Textile Mills
 Cement Industry
 Askari Commercial

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Askari Bank is proud of its pioneering role in providing the most modern and technologically
advanced services to their customers. Knowing their customers and their needs is the key to
their business success. Their products and services are as diverse as their market segments.
Technology has played a pivotal role in meeting customer expectations, particularly with
respect to the speed and quality of services. Askari Bank has fully automated transaction-
processing systems for back-office support. The branch network is connected on-line real-
time and customers have access to off-site as well as on-site ATMs, all over Pakistan. This
includes not just establishing and maintaining technology infrastructure for providing
operational support to all units of the Bank, but also encompasses introducing latest state-of-
the- art technology-driven products and service delivery systems, such as ATM networking,
Internet Banking, Mobile ATM, Credit Cards, Debit Card, Prepaid Card, utility bills payment
through ATMs & Internet which have brought about cost-effectiveness, timesaving and
safety.

Askari bank has also achieved another milestone with the launch of Askari Bank Zari Credit
Card. This is the first ever credit card offered to the farmers in Pakistan with complete
product features and service benefits. It aims to meet farmer’s production and development
needs and to supplement cash flows, whenever required. It is also a matter of satisfaction that
Askari Bank has been the first bank to introduce PTCL and WAPDA utility bills payment
electronically through ATM and Internet on an Online- Real-Time Basis. For the first time in
Pakistan, they have introduced Mobile ATMs to provide banking facilities at the doorsteps of
their customers. Askari bank’s mobile ATMs first in the banking history of Pakistan, now
four in number, continue to serve customer needs.

Their Phone Banking and Internet BankingFacility allows our customers, to access their
accounts from anywhere in the world, and effect transactions. Bank has established its Data
Warehouse and Customer Care Centre, a dedicated customer call center to provide one
window service to our valued customers in terms of their telephonic enquires. Askari Bank
Limited has a wide range of Corporate, Consumer, and Islamic Banking products.

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Askari Bank Limited is the first bank in Pakistan to offer Internet banking Services and B2B
e-commerce (Business to Business electronic Commerce) solutions for merchants looking to
purchase on credit. It is first Pakistani bank with nation-wide network of ATM’s .It is first
bank in Pakistan, foreign or local, to introduce Internet banking in the country. First time ever
this bank introduces Mobile ATM in Pakistan. They believe that balanced growth is the key
to survive in the today’s global banking environment. The bank’s registered office/Head
Office is situated in AWT Plaza, The Mall, P.O.Box No. 1084, Rawalpindi, (Pakistan).
Askari bank remains focused on using technology for improving customer service standards
and expanding the range of products being offered and other technology based solutions.

WHAT ABL STANDS FOR?

What our To be the Bank of First Choice in the Region


VISION is?
What we Creating opportunities with innovation
THINK?
What our Commitment Integrity Fairness Team- Service
VALUES are? work
What is our Customers Investors Regulators Our Communities
COMMITMENT Passionate A distinctive Exemplary People Dedication
to our about our investment, compliance, Caring towards social
Stakeholders? customers’ delivering governance of our development
success, outstanding and people and
delighting performance, business and improvement
them with superior ethics. helping in quality of
the quality of returns and them life.
our service. value. to
grow

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Vision of Askari Bank

To be the bank of first choice in the region

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Mission Statement

To be the leading private sector bank in Pakistan with an international presence, delivering
quality service through innovative technology and effective human resource management in a
modern and progressive organizational culture of meritocracy, maintaining high ethical and
professional standards, while providing enhanced value to all our stake-holders, and
contributing to society.

Core Value

Integrity is the most valued standard in whatever ABL do. ABL understand that commitment
to satisfy customers’ needs must be fulfilled within a professional and ethical framework.
ABL subscribe to a culture of high ethical standards, based on the development of right
attitudes. The intrinsic values, which are the corner stone’s of our corporate behavior, are:

 Commitment
 Integrity
 Fairness
 Team-work
 Service

Objective

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To enhance profitability and maximization ABL share through increasing leverage of existing
customer’s base and diversified range of products.

 To achieve sustained growth and profitability in all areas of business.

 To build and sustain a high performance culture, with a continuous improvement focus.

 To develop a customer service oriented culture with special emphasis on customer


care and convenience.

 To build an enabling environment, where employees are motivated to contribute to

their full potential.

 To effectively manage and mitigate all kinds of risks inherent in the banking business.

CODE OF BUSINESS PRINCIPLES

Askari code of business principles is to:

 Deliver solutions that meet customers financial need;


 Build and sustain a high performance culture;
 Build trusted relationships with all shareholders;
 Build and manage the bank’s portfolio of businesses to achieve strong and sustainable
shareholder returns; and
 Create and leverage strategic assets and capabilities for competitive advantage.
 To facilitate the bank with modern banking technique.
 To accelerate commercial activities and capture large market share.

CORPORATE OBJECTIVES

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As Askari Bank looks ahead to the future by moving through the decade of the 1990's its
efforts are guided by a broad framework of corporate objectives, which are as follows:

 To achieve sustained growth and profitability in all areas of business.


 To build and sustain a high performance culture, with a continuous improvement
focus.
 To develop a customer–service oriented culture with special emphasis on customer
care and convenience.
 To build an enabling environment, where employees are motivated to contribute to
their full potential.
 To effectively manage and mitigate all kinds of risks inherent in the banking
business.
 To optimize use of technology to ensure cost–effective operations, strengthening
of controls, efficient management information system, enhanced delivery
capability, and high service standards.

AWARDS & ACHIEVEMENTS

Over the years, Askari Bank has received several awards for the quality of their banking
service to individuals and corporate customers. Following list shows Summarized form of
Awards & Achievements:

 “Best Retail Bank in Pakistan” by the Asian Banker.

 "Corporate Excellence Award" by the Management Association of Pakistan (MAP).


2002, 2003 & 2004
 "1st Consumer Choice Award" by the Consumer Association of Pakistan in 2004
 “The Best Bank in Pakistan” by Global Finance magazine in 2001 and 2002.
 “Best Consumer Internet Bank” Global Finance magazine in 2002 and 2003.

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 "Euro money and Asia money Awards" in 1994, 1996 and 1997.
 “Best Presented Annual Accounts” by (ICAP) and (ICAMP) in 2000, 2001and 2002.

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Organizational Hierarchy Chart

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Board of Directors

i. Lt.Gen Khalid Nawaz Khan (Retd) Chairman-BOD


ii. Lt. GenShafqaatAhmed(Retd)(Director)
iii. Lt.GenJaved Iqbal(Director)
iv. Mr.QaiserJaved(Director)
v. Dr.Nadeemnayat(Director)
vi. Mr.Manzoor Ahmed (Director)
vii. Mr.Asif Reza Sana(Director)
viii. Mr.Zafar Ahmed Khan(Director)
ix. Mr.Tariq Hafiz Malik(Director)
x. Mr. Muhammad Ghous(Director)
xi. Syed M.Husaini(President and CE)

Audit Committee

i. Mr.Asif Reza Sana(chairman)


ii. Mr. QaiserJaved(Director)
iii. Dr. NadeemInayat(Director)
iv. Mr. Manzoor Ahmed (Director)
v. Mr. Muhammad Ghous (Director)

Shariah Board

i. Mufti Muhammad Zahid (Chairman)


ii. Mufti Ismatullah (Member)
iii. Dr. Muhammad Tahir Mansoori (Resident SBM)

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Offices

Registered Office
AWT Plaza, The Mall,
P.O.Box 1084,
Rawalpindi.
For Investor Relations Contact:
Phone: 051-8092624
Fax: 051-2857448
E-mail: ir@askaribank.com.pk

Head Office
Third Floor, Plot No. 18,
NPT Building, F-8 Markaz, Islamabad.
Phone: 051-8092000, 051-2857424-39
Fax: 051-2857448

Branches

12

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Managerial Policies

Financial Policies: Primarily conducted on source of


fund & Use of fund.

Procurement Policies: Attracting and holding the funds,


investing the funds.

Marketing Policies: Track the latest development in


the world,development of product,good services and
relationship.

Promotional Policies:Direct contact with


customers,Relation with business
organization,community relation.

Lending Policies:Only invest sound projects,prefers


govt. securities, advances working capital,advances
reliable persons.

Personal Policies: Selection on merit,attractive


salary,training and development,effective communication
with higher authorities.

Product and Services

Personal Finance

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Personal finance is a parameter driven product for catering to the needs of
the general public belongings to different segments. One can avail unlimited opportunities
through Askari Bank’s Personal Finance. With unmatched features in terms of loan amount,
payback period and most affordable monthly installments, Askari Bank’s Personal Finance
makes sure that one gets the most out of his/her loan. Once a good credit history is
established, the door to opportunity opens much wider.

Mortgage Finance

Askari “Mortgage Finance” offers the convenience of owning a house of


choice, while living in it at its rental value. The installment plan has carefully designed to suit
both the budget & accommodation requirements. It has been designed for enhancing
financing facility initially for employees of corporate companies for
purchase/construction/renovation of house.

Business Finance

In pursuance of the National Objectives to revive the economy of the


country, AKBL is providing loans to small and medium size business enterprises under
Askari Bank’s Business Finance Scheme. Our goal is to offer a loan, which enables business
community to receive the financing required by them based on their cash flows.

Smart Cash

This personal line of credit would be set up with a specified credit limit up to
Rs. 500,000/-

Auto Financing

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Askari offers the most convenient and affordable vehicle- financing scheme,
which provides our valuable customers an opportunity to own a brand new vehicle of their
choice. With minimum down payment, lowest insurance rates and widest range of available
car makes and models.

Askari Card

ASKCARD means freedom, comfort, convenience and security, so that you


can have retail transaction with complete peace of mind. ASKCARD is your new shopping
companion which enhance your quality of life letting you do shopping, dine at restaurants,
pay your bills, transfer funds, withdraw and deposit cash through ATM anywhere, anytime.

Travelers Cheque

The range of our products and value added service enhances with
introduction of Rupee travelers Cheques (RTCs) launched in March 2002. In spite of our
constraint on issuing higher denomination of RTCs against restrictions imposed by the State
Bank of Pakistan we have been striving to attain our shares with sizeable portfolio.

Value Plus Deposits

The first liability product launched by this unit is showing a


remarkable acceptability in the market. The growth of this product is witnessed by its share,
which has presently reached at Rs. 1,079 Million even after lowering down the profit rates
due to sufficient liquidity in the market.

Departments of Askari Bnak

Accounts Opening Department

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This department is responsible for the opening and closing of accounts. In consideration of
Askari Bank, the account Holder Depositor or Investor would be bound by the term and
conditions written on the account opening form. The first part establishes the preference
regarding the type of account to be maintained.

The various choices offered in this regard are

a) Current Account

b) Saving/PLS Account

c) Royal Profit Account

d) Term Deposit Account

e) Basic Banking Account

Current Account

Current Account enables the client to do cash transactions in a more


efficient manner.

Features

 Current bank account are operated to run a business

 It is a non-interested bearing bank account

 Allow transaction beyond the scope of saving

 Current Account can be opened in Askari bank with the sum not less than Rs.
5,000.

 No deduction of Zakat

 Account close charges Rs.150

Saving Account

In Pakistan (PLS) saving account was introduced in January 1982.


Individuals who wish to invest their money in order to get maintain this account.
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Features

 The base for carrying financial transaction

 Nominal interest rates

 Need to maintain minimum average balance

 The minimum balance requirement for opening the account is Rs.10,000

 Withholding tax on profit @10%

 No Service Charge to close the account

 Online Charges Rs.150

Term Deposit Account

A term deposit is a deposit that is made of a certain period of time.


at the end of specific period the customer is allowed to withdraw the principle amount.

Features

 Fixed profit

 The longer the period for which amount is kept higher is rate of interest

 Term deposit usually for the period of three months, six months,One Year and Five
years.

Remittance Department

Meaning of Remittance

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“Remittance is transfer of funds from one place to another or from
one person to another.”

A remittance is an important service provided by banks too customers as well as


noncustomers. Since it is not a free service it is a source of income for the bank.

Parties involved in Remittance

Four parties involved in remittance

I.Remitter

II. Remittee

III.Issuing Bank

IV.Paying Bank

Remitter

One who initiates, or requests for a remittance. The remitter originating branch
asks for a remittance to be made, and deposits the money to be remitted. The bank
charges him a commission for this service. He may or may not be the branch’s customer.

Remittee

A remittee is also called the beneficiary, or the payee. The person in whose
name the remittance is made. A remittee is also the one who receive the payment.

Issuing Bank

The bank that sends or effects the remittance, through demand draft,
telegraphic transfers. Or Mail Transfers.

Paying Bank

Paying banjk also known as the drawee branch. The branch on whom the
instrument is drawn. It has to make the payment (usually located in a different city country).

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Instruments used in remittances

 Demand Draft (DD)

 Pay Order (PO)

 Pay slip Call

 Deposit Receipt (CDR)

 Telegraph Transfer

 Rupee Traveler Cheque (RTC)

Cash Department

The cash department is the most important department of the bank. It receives cash from
customers and then deposits it into the accounts of the counter.

This department involves in two activities

I.Deposit Cash in customer’s account

II. Make payments from customer’s account

Deposit Cash in Customer’s Account

When the customer want to deposit amount in his


account at opening of account or after that then he has to fill a deposit slip that shows the
amount and the account in which the cash will be deposited. Then teller will receive amount
and credit the customer’s account that shows increase in customer’s bank account

Make payments from Customer’s Account

When thecustomer draws a cheque on the bank to pay a


certain amount then teller will debit the customer’s account that shows reduction in his
account Askari Bank.

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There are two types of Cheque that are:

Open Cheques

Open cheques are those cheques, which are paid across the counter of bank.
Open cheque may be Bearer Cheque and Order Cheque. Bearer Cheque : if the drawer orders
the bank to pay a stated sum of money to the bearer, it is called a bearer cheque. Any person
who lawfully possesses a bearer cheque is entitled to receive payment of that cheque. Order
Cheque: the amount of this cheque is payable to the person whose name is written on the
face of the cheque. The amount is paid at counter after identification of that person.

Crossed Cheque

The amount of this cheque is transferred to the person’s account whose


name is specified on the cheque. Two parallel transverse lines are drawn across the face
of the cheque.

Kinds of Crossing

Legally there are two kinds of crossing

I.General crossing

II. Special Crossing

Deposit Department

It is the most important department of the bank and working of banks initiate from this
department.

There are two types of

deposits Demand Deposit

These deposit are payable by the bank on demand and no profit is given
on these deposits. It includes Current Account, Call Deposit Receipt.

Time deposit

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It includes PLS saving Deposit, Askari Special deposit account, Askari FISDA
Account,Value Plus Saving deposit.

Clearing Department

Meaning of Clearing

The word clearing has been derived from the word “clear” and is defined as: “A system by
which banks exchange cheque and other negotiable instruments drawn on each other
within a specific area and thereby secure payment for their clients through the Clearing
House at specified time in an efficient way.”

Instrument to be presented in Clearing

 Cheques

 Demand Drafts

 Pay Orders

Types of Clearing

There are three types of clearing

I.Inward Clearing

II. Outward Clearing

III. Intercity Clearing

Inward Clearing

Those cheques and other negotiable instruments which are drawn on Askari Bank,
sent by other banks, constitute the inward clearing od Askari Bank. After having all the
stamps and dates of cheque confirmed, the concerned drawer’s account are debited in
Askari Bank Limited

Outward Clearing

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When cheque and other negotiable instruments drawn upon other banks
like, MCB,ABL or ABN of the same city are presented in Askari Bank to deposit them in
the respective Payee’s accounts, these instruments are lodged in outward Clearing of
askari Bank.

Intercity Clearing

The cheques that are presented in intercity clearing are of another city and received by
air. In this type of clearing the bank confirm at that time that the cheques are clear or not and
give to the rider.

Financial Anaylsis

Last 3 years

 2017

 2018

 2019

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 2018

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 2019

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Horizontal analysis

Horizontal analysis of balance sheet for the period ended 2017 to 2019

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Horizontal analysis of income statement for the period ended 2017 to
2019

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Interpretation of Horizontal Analysis of Balance Sheet:

Assets

The reason of increasing in assets because bank is investing more cash for investing in
different lending option, so bank decrease cash in hand and reason of decrease in cash with
treasury bank is that bank is investing the reserve in favorable sectors and other foreign
central banks to gain the maximum capital output. The balance with other banks from 2017 to
2019 is decreasing. The reason of decreasing in the balance with other banks is that rate of
return in that years the bank-earning rate is lower as compared to last years. In 2017 and 2019
ratio of lending to financial institution is increase. The reason of increasing in lending to
financial institution is that bank liquid cash is decreasing in year 2017 and 2019. In 2018
investing ratio is increase. Bank investment increases due to investing in newly various
companies.
Bank advances increase due to increase in deposits of bank. But there is special provision
create by bank which is very high as compared to last year, its mean that credit portfolio of
bank is not performing well. Bank is needed to improve in this area because it is the basic
income generated item for the banking sector. Fix assets decrease due to decrease in the value
of asset due to investing behavior by the bank and bank lend further cash to meet the business
requirement. Bank has not a deferred tax asset in this year as well as previous year because
bank has not a claim on tax department. Other assets increase due to increase in the accrued
mark up.
That is bad sign for the bank collection department or credit department, so the bank should
pay attention to improve this sector because markupis income of the bank.
Bank total assets increase due increase in nearly every head of the assets but it is not a
good increasing in the assets because the bank has a provision and accrued interest, so the
bank has to improve in this sector to improve the total assets.

Liabilities

From 2017-2019 ratio of bill payable is increasing. The reason of increasing in the bill
payable is that the local market of Pakistan was suitable for business in previous two years
and in this year also because there was low inflation in the country. It is a

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good sign for the bank to increase in deposit. Bank has a good manage in deposit it is
working on increase fixed as well as saving account but bank should further more increase
in current account because in this account bank has not paid mark up on such that account.
In 2017 and 2019 bank has not increasing in further more subordinate loan and the bank has
received back the term loan and not further sanction loan as a subordinate loan. But in 2017
and 2019 bank has increase in further more subordinate loan. Bank has not any liabilities
against asset subject to finance lease as well as in previous year. Due to decrease on
deferred tax. It means that bank not pay in future to the Federal Board of Revenue. The
reason of

increasing of liabilities of bank is that bank has increase in deposit and other liabilities. It is
a good sign for the bank because it is income-generated item. It is a good sign for the bank
is that its assets are more as compare to the liabilities of the bank. Bank will not face a
liquidity problem in future.

Equity

The reason of increasing in the share capital of bank is that the bank has issued the bonus
shares instead of paying dividend to its shareholder and the paid up capital remaining the
same. On other hand Bank has decrease in reserve due to increase in the lending trends of the
bank. In previous two years 2017-19bank continuously decreases its reserves by investing it
in my lending options available to bank. As a result surplus on net assets increases,
increasing in the value of surplus on revaluation of assets is that the bank has surplus on the
government securities.

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Ratio Analysis

Financial ratio analysis is the calculation and comparison of ratios which are derived from
the information in a company's financial statements. The level and historical trends of these
ratios can be used to make inferences about a company's financial condition, its operations
and attractiveness as an investment.

Ratio Analysis enables the business owner/manager to spot trends in a business and to
compare its performance and condition with the average performance of similar
businesses in the same industry. To do this compare your ratios with the average of
businesses similar to yours and compare your own ratios for several successive years,
watching especially for any unfavorable trends that may be starting.

Analysis of financial ratios

In order to analysis the financial performance of the bank, investors and management use the
ratio analysis in which following ratios are calculated:

• Liquidity Ratios

• Leverage Ratios

• Profitability Ratios

• Activity Ratios

Components of ratios (formulae used)

Current Ratio

Current Assets
Current Liabilities

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Table

Years 2017 2018 2019

Current Ratio 1.91 1.99 1.77

Graph

Current ratio

1.95

1.9

1.85 Current ratio


1.8

1.75

1.7

1.65
2017 2018 2019

Interpretation

This ratio indicates the firm’s ability to pay its short term liabilities by those assets expected
to be converted to cash in the near future. Current assets normally include cash, marketable
securities, accounts receivables, and inventories. Current liabilities consist of accounts
payable, short-term notes payable, current maturities of long-

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term debt, accrued taxes, and other accrued expenses. Current assets are important to
businesses because they are the assets that are used to fund day-to-day operations and pay
ongoing expenses. In all the year current ratio is highly favorable. It means that AKBL has
made sufficient investment in current assets. The reason behind that AKBL current assets has
more than larger than current liabilities.

Net Working Capital

Net Working Capital= Current Assets-Current Liabilities

Table

Years 2017 2018 2019

Working Capital 15,594,289 17,537,421 10,830,625

Graph

Working Capital

18,000,000
16,000,000
14,000,000
12,000,000
10,000,000
8,000,000
6,000,000 Working Capital
4,000,000
2,000,000
0

201720182019

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Interpretation:
Working capital also called net working capital. Working capital is frequently used to
measure a Bank's ability to meet current obligations. It measures how much in liquid assets a
Bank has available to build its business. Working capital is a common measure of a Bank's
liquidity, efficiency, and overall health. Decisions relating to working capital and short term
financing are referred to as working capital management. These involve managing the
relationship between an entity's short- term assets and its short-term liabilities. The number
can be positive (acceptable values) or negative (unsafe values), depending on how much
debt the Bank is carrying.

Askari Bank Ltd working capital is positive and from 2017-2018 working capital of Bank is
increased. Positive working capital of Bank indicates that Bank is able to pay off its
shortterm liabilities almost immediately. In general, Bank that has a lot of working capital
will be more successful since they can expand and improve their operations. The working
capital of Bank is rapidly increasing because the current asset of Askari Bank is rapidly
increased. In 2019 it was decrease due to lending policies of Askari Bank Ltd.

Earnings Per Share

Table

Years 2017 2018 2019

Earnings Per share 4.18 3.55 5.57

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Graph

Earnings Per share

3 Earnings Per share

0
2017 2018 2019

Interpretation

Earnings per share is the value that company earns on every share It varies from year to
yea.Earnings Per share of AKBL has been increased in 2019.it increases in 2017 and then
going to down in 2018 and then again increases in 2019.

Return On Shareholders’ Equity (ROE)


Table

Years 2017 2018 2019

Return On Shareholders’ Equity (RoE) 19.97 14.98 20.1

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Graph

Return On Shareholders' Equity

25

20

15
Return On Shareholders' Equity
10

0
2017 2018 2019

Interpretation :

The return on shareholders’ equity is return that company received on the


amount shareholders’ invested in the company. It is different from the debt investment. It is
the main source of income. Return on shareholders’ equity increased in 2017 and then going
to down in 2018 and then again increase in 2019. It has different reasons to variation of
equity like market trends, sales etc.

Return On Assets

Table

Years 2017 2018 2019

Return On Assets (RoA) 0.83 0.65 0.91

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Graph

Return On Assets

1
0.9
0.8
0.7
0.6
0.5
0.4 Return On Assets
0.3
0.2
0.1
0

201720182019

Interpretation

Return on assets is the company earns on the whole assets of the company
invested in company and earns on that assets. It included all current assets and fixed assets.
Return on assets increased in 2017 and then going to down in 2018 and then again increases
in 2019.

Net Profit Margin


Net profit margin of Bank has decline, during the year 2017 tremendously. This is
signal towards, lower efficiency and greater administrative cost of the bank. It is
measure of the firm Instability of sale after taking account of all expense and income
taxes Return on Assets

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Net profit earned * 100

Interest Covered

Table

Interest NP Margin
years Net Profit
Earned (%)

2017 5,221 35,512 14.7%

2018 5,268 36,267 14.5%

Graph

Net profit margin

14.70%

14.65%

14.60%
Net profit margin
14.55%

14.50%

14.45%

14.40%
2017 2018

Interpretation

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Askari bank is earning abundant profit as indicated by the answers but the profit has
decrease as compared to the 2017’s profit. It has many reasons market trends, investments,
sales, marketing, management of the company.

Leverage Ratio

These ratios show the capital structure of the firm. Through these ratios we find that how the
firm finance their activities. It is more important for the lender to assess that the firm can
repay the loan amount or not. Increasing debt increases the likelihood of bankruptcy of the
firm. Following ratios falls under this category.

• Debt to Asset Ratio

• Debt to Equity Ratio

• Interest Coverage Ratio

Debt to total assets or debt ratio serves a similar purpose to the debt to equity ratio. It
highlights the relative importance of debt financing to the firm by showing the percentage
of the organization’s assets that is supported by debt financing. Ratio decrease in 2017 and
2018 contrast to 2019 because of debt decrease and assets increase. Previous two year has
same ratio and in 2017 ratio again greater due to Debt increase and assets decrease.

Debt to Equity Ratio:


Any ratio used to calculate the financial leverage of a company to get an idea of the
company's methods of financing or to measure its ability to meet financial obligations. There
are several different ratios, but the main factors looked at include debt, equity, assets and
interest expenses. Debt to equity ratio shows how much portion of long term funds was
financed through long term debt, maximum ratio 60:40 Debts to equity. When we analyze
the data come to know that debt-to-equity ratio drop in 2018 as compared to year 2017-19.
Reason behind is negative growth 23 % of Debt taking place and growth factor of equity is
also included. Year 2017 and 2019 has same condition but in 2017 drop happened because of
debt decrease.

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Profitability Ratios:
Profitability ratios measure the earning ability of the firm. Following ratios are
calculated:

• Net Profit Margin

• Return on Assets

• Operating Income Margin

• Return on Total Equity

• Gross Profit Margin

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SWOT

 Strength
 Weakness
 Opportunity
 Threat
“Swot analysis is tools that identify the strength, weakness, Opportunity, Threat of the
organization”. Specifically, SWOT is a basic, straightforward model that assesses what an
organization can and cannot do as well as its potential opportunities and threats. The method
of SWOT analysis is to take the information from an environmental analysis and separate it
into internal (strengths and weaknesses) and external issues (opportunities and threats). Once
this is completed, SWOT analysis determines what may assist the firm in accomplishing its
objectives, and what obstacles must be overcome or minimized to achieve desired results.

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SWOT Analysis of Askari Bank Limited is as follows

STRENGTHS

Askari Bank Limited has proved itself as one of the leading banking sector of Pakistan.
They achieved many awards for their excellent performance. The main points which
show strength of Askari Bank Limited are as follows:

 Askari Bank Limited was organized by Army Welfare Trust (AWT) so it has
strong army background.
 The bank has entered in international business by establishing its
international branch in Bahrain.
 The bank design service quality standards to establish inspiring relationships
to its stakeholders.

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 Staff welfare has always been a priority. New initiatives like hospitalization
plan, car buy back
facility and home loan insurance have added new dimensions to the staff-
care policy and motivated those to out- perform competitors.
 The most important factor in determining the long-term growth and success of
an organization is culture and higher management of Askari Bank limited
plays great emphasis on the development of Askari Culture, a cohesive team
work to achieve strategic objectives and provide quality services to its
customers.
 The human resource philosophy at Askari Bank Limited focuses on multi
talent hiring, professional grooming, on the job as well as off site training
and meritocracy based reward system.
 Technology and automation is a backbone of ACBL’s strategic competitive
advantages overall domestic players.
 Askari Bank Limited has a countrywide network of online branch banking
business and ATM’s in all major cities of the country.
 Askari Bank Limited has fully automated transaction-processing system for
bank office support.
 Bank has well-developed intra-net and inter-net communication network.
 Bank is pioneer in e-commerce venture in Pakistan through a major
retail distributor.
 Askari Bank Limited offers Askari Master Card, which is worldwide
accepted.
 Bank achieved A1+, the highest possible credit rating, for the short term
obligation and its long term rating stands at AA. Bank has been honored
with the ‘’the Best Bank in Pakistan’’ awarded by the Global Finance
Magazine.
 Askari Bank started Islamic banking in December 2005.
 Askari Bank Limited is among those few banks that are already reaping the
benefits of electronic transactions. All the transactions and information
regarded the customer’s deposits has been computerized. Currently, Flex cube
System is being practiced for this purpose.

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WEAKNESSES

 Although Askari Bank Limited achieved so many awards and international


recognition, but there are also some areas where there is a need of betterment.
There are some weaknesses of Askari Bank Limited and these are as follows:
 In the corporate profile, the bank concentrates on medium sized business and not
emphasizing the small-scale business, which are large in Pakistan.
 To inform its customers about its new innovative products, Askari Bank Limited is
not involved any type of promotional activities.
 Bank has no separate marketing department; bank staff is providing all the
information to its customers but not in satisfactory manner.
 The credit policy of Askari Bank Limited is very strict for individuals.
 Bank is providing credit facilities only to the urban areas not too much attention is
paid to the rural areas.
 Most of the investment is in government securities rather bank should invest in the
corporate shares.
 The procedure and documentation while allow loan is difficult, which is a barrier for
advances.
 Due to lack of computer specialist at branch level it has to take assistance
from the head office so in case they waste their lot of time.

 The human resource department is not performing the function of selection and
recruitment very effectively. Selection process is not on merit due to which
competent persons cannot be selected.

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OPPORTUNITIES

There is always a home of improvement for everyone. Askari Bank Limited has many
opportunities for its improvement. The opportunities of Askari Bank Limited are stated as
follows:

 Askari Bank can get the opportunities by increasing its branch network internationally.
 Askari Bank Limited can introduce special schemes of lending for
potential small industries.
 The bank can increase its customer base by proper promotional campaign of
its products and services.
 House financing schemes can be offered to general public.
 The Bank AKBL has an opportunity to improve in technology.
 Askari bank has the opportunity to steady increase customer deposit by
adopting new marketing and promotion scheme and lunch new scheme for
their customer.
 Bank can capture more markets & has an opportunity to significantly
increase their market share by introducing new products for business
community, as it is the only
 Group, which can help in effective contribution to the overall profitability of
the bank for its smooth & efficient working in industry.

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THREATS

The threats faced by Askari Bank Limited are as follows:


 Bank can lose market share due to insufficient promotional activities.
 Heavy penalties are opposed on banks by State Bank of Pakistan in case of violating
the regulations especially in case of advances.
 The bank is completely anatomized in case of system failure.
 As the banking procedures are complicated that is why general public takes interest
into other options of investments like in shares of companies.
 Askari Bank Limited has many competitors, which are continuously increasing its
products and marketing aggressively. It may cause its customers to shift to
competitors.
 Bank has also a threat of Political instability.
 The job satisfaction level of the employee is very low resulting in high
turnover, which is bad for any organization as it includes huge monetary
&non-monetary costs in fresh recruitments.

 The rate of inflation is increasing along with the unemployment. So due to increase
in price of the products, the savings of the nation is decreasing with passage of time.
So it is a threat for the banking sector that in the future, the deposits of the bank will
decrease.

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PEST

PEST is an acronym that stands for Political, Economic, Social and Technological. PEST
analysis is useful tool to understand the big picture of the environment, in which we are
operating. Askari bank identified sustainability as a mean of recognizing and managing the
economic, social and other environmental issues across the groups and at the same time,
contributing to the wellness of society.
PEST analysis is a useful tool for understanding risk associated with market growth and
decline, and as such the position, potential and direction for a business or organization.
PEST analysis of ABL is as follows

Political Analysis

Over past 10 years, Pakistan has been a victim of political instability. the
main reason behind it are war on terror, martial law, American interference in Pakistan and
corruption. Operating in such a volatile political environment, ABL is facing numerous
challenges. ABL has been surrounded by political factors such as

 Unpopular and week government


 High level of corruption at all political levels
 Intense political activities throughout the country
 Violence in Karachi
 Military Operation in SWAT and FATA
 High tax rates due to current law and order situation

ABL business was negatively affected as people particularly foreigners lost their confidence
in Pakistan and hesitated to keep their deposits in Pakistan. Since Askari bank is a Part of
Askari welfare Trust which is run by Pakistan army so it has the advantage of not being
interfered directly by the government but political forces impact Askari’s business through
consumers and businesses which are affected directly by political instability. However, all
has been successful in meeting all these political challenges as it had the advantage of a
strong army background and also because it is considered as the most safe bank in the eyes
of the customers.
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Economic Analysis

ABL belongs to an “agro based” economy dwelling in a developing


country Pakistan. So there are number of opportunities waiting for ABL as being a
developing nation, investment potential is very high and also high loan- business may be
expected. Pakistan has several characteristics that make for a favorable banking sector
outlook for instance buoyant demographics, a domestic economy geared towards private
consumption and an extremely under-banked population. But unfortunately, the economic
conditions of Pakistan are not that ideal. ABL, like other banks has been bombarded with
frequent economic loops and bounds namely

 High rate of inflation


 Substantial decrease in foreign direct investment
 Fluctuating interest rates
 High cost of living
 Huge gap between different income groups
 A decrease in disposal income
 Immense increase in governmentdebt

Social Analysis

Being a socially responsible bank, ABL takes a keen interest in analyzing and
then anticipating social changes taking place in the society in the past few years, customers
have become more conscious about Islamic modes of banking and therefore, ABL has
introduces Islamic banking in some of its branches. People have become more comfortable
with IT based products and services as it ensures convenience. There has been a marked
increase in the usage of credit cards in Pakistan but the usage is currently limited to educate
middle class only. At the same time accelerated by the spread of internet in the country
people are most inclined to us the net to do banking transactions specially bill payments and
within the bank transactions. Owing to this, ABL was the first bank to introduce ATM-bus
service, I-

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banking and telebanking. Since Askari bank has the reputation of being a conservative
bank so its consumers are quite loyal and will stay with the bank even under tough
economic situation or in the presence of alternatives.

Technological Analysis

IT has made the world a global village where everything is just a click
away from your hand. Askari has recently been investing heavily in Information Technology
as a means of competitive advantage against large Pakistani banks and has now gained the
status of online banking enabling real-time transactions to be made. The technology makes it
possible to empower the system and establish a competitive advantage. Customers readily
accept technological products such as ATM, Master Card and I-banking.

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Work Done By Me

WEEK 1

On the very 1st day I was introduced with how to arrange the cheques amount wise
and how to arrange deposits slips and then I have learned the work of activity.
Activity means work activity of all department for example the cash department, deposit
department. Account opening department. Head of clearing department and locker operator
daily make a report and then I have sort out all the deposits slips cheques bills fees and
match the amount in words and amount in figures date and the serial no of cheque with that
report. Sometime amount will be different no cheques and name match with the report. That
activity means to correct all the work on daily basis. If these activities not done may be the
bank will suffer loss. The 1st week I have learned the work of activity.

WEEK 2

Inside Clearing

ABL clear the cheque through emails in which they send email to other ABL
branches. If cheques are from ABL other branches with in city which they are not apply
charges. Moreover if cheque are belonging to different bank like Allied bank, HABIB bank
etc. ABL send this Cheque to head quarter through NIFT and they send it in state bank. It
clear in two are three days and after clearing the amount on cheques are credit or send to
customer account.

Outside Clearing

If the cheque are belong to AKBL branch or any other branch that are
located in Rawalpindi head office then they are clear it through state bank of Pakistan and
resent to attaching intercity clear advisory.

WEEK 3

In this week, I was introduced with remittance department.

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Remittance Working

Remittance means transfer money any ware where customer want to send.
AKBL offering four type of services regard oi to their customer who want to transfer their
money within Pakistan.

Instrument used for remittance

 Call Deposit Receipt (CDR)


 Pay Order Cheque
 Cheque

CDR

It is way of transfer the money. Its consist call deposit receipts from in which
customer mention the name of man to whom they want to give money with amount and
also mentioned account number with name in the below of page with their signature. It
made free of cost that’s way many customer prefer CDR through submitted the amount in
the bank and bank will made CDR. Behalf of this amount and the customer will get this
department draft from bank and bank will made CREDIT VOUCHER in which bank
credit his account in the name of CDR>

Pay Order

It’s an electronic page in which customer told name of person to whom they want to
give money with amount. A fund transfer from attached with this pay order in which all
details are mentioned about beneficiary and customer name with amount and finally this und
transfer from kept in bank records and pay order gave to customer by charging same
commission on it.

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Cheque

Some customer gives their cheque and wants to transfer money in another account in
another bank. Bank debit their account and sent amount to other banks account but AKBL
deals those cheque which belongs to AKBL other branches in this or outside cities. If
customer wants to transfer the money to AKBL other branches that are located in Rawalpindi
then he will fill deposit slip in which will write account number with the amount of AKBL
Rawalpindi and pay some commission in return to bank. Then AKBL will debit the customer
account and credit the accounts that are in Rawalpindi.

WEEK 4

In fourth week, I was introduced with account opening department. I learn the
account opening form that how we fill the form of Account opening. There are different
types of account but in learned two of them. Minor or single Account and joint Account

Minor account can open the saving account and only jointly with their guardian.

In Joint account the bank will fulfill the stop payment instruction of any Cheque stuck by
any member of joint account but removal of these instruction must be signed by all member.

WEEK 5

In this week, I was introduced with Deposit Slips that how we fill depsit slips.
First of all we write the account number then name of the person who deposit the amount
then the bank name branch name, cheque No, amount in words and amount in figures and
signature of the depositor and their mobile No. receiving is given to the customer and the
message is received when the money is transfer to the bank. In case of clearing cheque the
amount is transfer after 4 to 5 days in the account. In case of same bank money will transfer
soon. But in case of different Banks as like from HBL Bank to Askari bank the money will
transfer after 4 to 5 days.

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WEEK 6

In this week I learnt how to enter the customer detail are enter in cheque requisition
register in which operation manger received the requisition slip from customer services
department and then accordingly the issue the cheque book to customer. I have been given
three type of cheque book that name are current cheque book, PLS cheque book, Assan
current cheque book. There are two block in cheque book register.

In first block

I did entry of current cheque books with the name, account number, cheque number from
start to end from customer. when customer came to taking the cheque book then they sign
with the date of receiving the cheque book and operation manager also sign in it for
verification.

In second block

I also entry for PLS and Assan current with the same method that I have
mention above for current cheque book in which I entered all the detail of customer. I also
learnt how operation manger apply request online for cheque book. In which he take all
cheque requisition slip and specimen signature card from customer service department then
he scan all card and enter the Signature of customer in system and this date transfer
supervisor who verify all signatures when customers come for withdrawal cash from their
accounts.

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Conclusion

Working in askari Bank has given me an enormous certainty support. I would now be able to
distinguish issues assess the choices and after that execute the most ideal choice with the end
goal to explain them, for me this is one of the greatest accomplishments. Interfacing with
clients I observed in these weeks that ABL is doing regarding offering services that they are
providing to their customers in a very well way and give support in any problems related to
account opening in bank.
Customers are also satisfied and have good relationship with AKBL.

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Recommendation

After doing a deep study and witnessing everything that goes on in a branch, I would then
like to make the recommendations that;
To derive in the industry and to earn profits bank should not rely on its present sources
and facilities but also it should establish new ways of acquiring, managing and
sharing market information.
To increase the computer specialist at branch level
To improve the services and to remove the problems of customer by making a spread
customer complaint department
To increase locker facility and decrease the charges of lockers.
Law and order situation in Pakistan is fully that is why people are not confident to
invest anywhere so we must control it.
Job description must be clear so that it can defined the job related duties and responsibilities.
To increase the number of branches
Bank should not gives target to employee for deposits because it distracts their
attention from their duties.
Keep the up to date information on their web sites
Bank should try to separate the working area and customer visit area
Credit facility should cover both the rural and as well as urban area
Credit facility should be enhanced to small-scale businesses.

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Skills Acquired During Internship

During internship in the Askari Bank Limited I acquired a lot of skills.

 Improvement in MS Excel
 Better Negotiation Skills
 Stress handling ability
 Team work in diversity
 Strong work ethics
 Maintain secrecy
 Improvement in communication skills
 Awareness about the industry
 Flexibility according to environment
 Analytical skills
 Enhanced self confidence

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References

www.askaribank.com

www.sbp.org.net.pk

www.pkeconomist.com

www.google.com

Annual Report 2020 of Askari Bank Limited

Gitman, L.J , and zutter, CJ.(2018),Principles of Managerial Finance,14 th Edition, Pearson


higher Education, USA: Washington DC

Glossary

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Sr. No. Acronym/Abbreviation Full Form

1 ABM Automated Banking Machine

2 AKBL Askari Bank Limited

ATM
3 Automated Teller Machine

4 AWT Army Welfare Trust

Branch Manager
5 BM

6 BOD Board of Director

7 CA Chartered accountant

8 CDR Call Deposit receipt

9 CSM Clearing and Settlement Mechanism

10 DD Demand Draft

11 FM Financial Manager

Internship Report
Punjab College of Commerce, Page 78
Jhelum
12 MBA Master of Business Administration

13 MCB Muslim Commercial Bank

14 NIFT National Institutional Facilitation Technologies

15 OM Operation Manager

16 PEST Political, Economical, Social, Technological

17 PLS Profit & Loss Saving Account

18 PO Pay Order

19 RTC Rupees Traveler Cheque

20 SWOT Strengths, Weaknesses, Opportunity, Threats

Internship Report
Punjab College of Commerce, Page 79
Jhelum

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