DESCRIBE THE GRIEVANCE HANDLING PROCESSES IN LABOR RELATIONS

A grievance is a sign of the employees discontent with job and its nature . It is caused due to the
difference between employee expectation and management practice. Again a grievance is a
problem submitted by an employee or by a few employees of different type .In a Ghanaian
context ‘grievance’ may be said to be the representation by workers , a group of workers or unions
to the management relation to the terms and conditions of employment , breach of the freedom of
association or the provision of standing orders or non – implementation of the government orders .

Below are the steps or processes used in handling grievances

1. Defining , describing or expressing the nature of the grievances as clearly and fully as possible ;
this is the first step which states that it helps us to identify the type of grievance the employees
are facing at their workplace .
2. Gathering all facts that serve to explain ; . In handling grievances a considerable amount of time
must be spent in talking to employees by gathering information from them to know when ,
how , where , to whom , and why the grievance occurred .
3. Establishing tentative solutions or answers to the grievances ; This is the stage where you start
developing how to solve and get answers to the grievance which has just occurred .
4. Gathering additional information to check the validity of the solution ; This is where the
manager can use questionnaries or interview method to get more reliable information to see if
the solution he /she has will help solve the grievance .
5. Applying the solution ; At this point you put in order the solution you have in mind .
6. Following up the case to see that it has been handled satisfactorily ; This is the final stage
where the manager mointors to see whether the grievance case has been handled or solved by
so doing will know that the trouble has beem eliminated .