VALLEY VIEW UNIVERSITY

SCHOOL OF BUSINESS

STUDENT ID: 220BHT0100514

STUDENT NAME: OFORI PRINCESS ADDAE

INTERNSHIP REPORT

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 DEDICATION.

I dedicate this report back to Jesus Christ for his divine inspiration and motivation.

Secondly, I dedicate this report back to my mom and family members who via their cordial

relationship made this internship and report successful.

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 ACKNOWLEDGMENT

The compilation of this report has been challenging and fascinating. This piece of work entailed

different levels of experience and research including consultations, observation, participation and

opinions which have finally produced this report. First and foremost, I am grateful to God

Almighty for giving me good health, guidance and protection in the field of work during my

internship period. My sincere thanks also go to the University (especially the internship unit) and

AMOAKO HEALTHCARE CITY. for the Great Opportunity given to me for gaining practical

experience in my field of work.

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 TABLE OF CONTENTS

Content page

1.COVERPAGE ……………………………………………………………… i

2.DEDICATION……………………………………………………………. ii

3.ACKNOWLEDGEMENT………………………………………………… . iii

4. CHAPTER ONE ……………………………………………………………… 1&2

 INTRODUCTION
 OBJECTIVES OF INTERNSHIP
 BENEFITS TO STUDENTS

5. CHAPTER TWO ……………………………………………………… 3,4,5,6,7&8

 GENERAL DESCRIPTION/ INFORMATION OF THE HOST

ORGANAZATION
 UNIT AND DEPARTMENT
 MISSION
 VISION
 VALUES
 CLIENT’S BENEFITS
 HEALTH INSURANCES / PRIVATE INSURANCE SPONSOR

6. CHAPTER 3 …………………………………………………………………. 9

 CONTRIBUTION TO THE ORGANZATION

7.CHAPTER 4 ……………………………………………………………………... 10

 INERNSHIP EXPERIENCE APPLYING CONCEPTS LEARNT FROM ACCADEMIC

COURSE WORK
 RESPONSIBILITIES AND WORK DUTIES OF THE INTERNSHIP THAT HELPED
TO ACHIEVE THE INTERNSHIP OBJECTIVE

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 8. CHAPTER 5 ……………………………………………………… 11

 REPORT ON FELLOW WORKERS PERSONALLY AND PROFESSIONALLY

8. CHAPTER 6…………………………………………………………… 12

 HOW SKILLS LEARNED DURING INTERNSHIP MAY INFLUENCE MY

ACADEMIC DECISIONS IN THE NEAR FUTURE

9. CHAPTER 7………………………………………………………………… 13

 CONCLUSION AND RECOMMENDATION

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 ABSTRACT

The purpose of this report is to provide the details of internship, a description of all the activities

undertaken during the internship period. The essence of internship is to put all the theoretical

work done in class by a student into practical exercise. I was therefore attached to

Amoako healthcare city for a period of ten weeks.

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 CHAPTER ONE

INTRODUCTION

Internship is among the necessities wanted as a way to receive degree Certificates as instituted by
the Nationwide Accreditation Board.

It's a properly structured talent coaching programme forming a part of the permitted tutorial
common place supposed for students to contain themselves, achieve sensible, managerial and or
hand-on expertise that pertains the world after all of research. It additionally offers the student
likelihood to resolve actual world issues.

Students equip themselves with the necessary field experience that is practical knowledge when
they undergo an internship. It makes them research to find solutions to problems. An effective
internship groom graduates by getting them ready for the challenges of the job.

OBJECTIVES OF INTERNSHIP

Some of the important objectives of the internship are as follows

• To assess the interest of the student in the occupation he/she plans to undertake.

• To expose the students to working methods not taught in the University and to provide

access to products equipment not normally available in the environment of the

University.

• To provide the students with an opportunity to apply knowledge in real work situation

thereby closing the gap between university work and the actual practice.

• To make the transition from school to the world of work smoothly and to enhance student

contacts for job placement easily.

• To enlist and strengthen employer’s involvement in institutional activities and in the

entire educational process of preparing the students for employment in industry.

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BENEFITS TO STUDENTS

The internship seeks to grant students a practical translation of the theory they have

been taught. It has also got individual benefit of liaising the university Courses to the industries,

hence enhancing the employment chances of the students in the university. Through this

internship, I have generated a good interpersonal relationship through my interaction with my

supervisors and co workers. This has assisted me to interact confidently with people irrespective

of the position.

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 CHAPTER TWO

GENERAL DESCRIPTION/ INFORMATION

AMOAKO HEALTHCARE CITY was established in 2015 as a Primary Healthcare Medical

Facility by Dr. Kofi Amoako-Gyampah to provide high quality healthcare services to the general

public, and its client base includes individuals, corporate bodies and international agencies.

They are located in the Techiman South Municipality in the Bono East Region of Ghana. Dr.

Kofi Amoako-Gyampah (Founder/CEO) was inspired by his passion for humanity and desire to

improve the health delivery system in the Bono East to establish this ultramodern private

medical facility.

My host company committed to ensuring the provision of the highest standards of health care

services to our clients in a clean and serenely beautiful environment.

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 WORKING HOURS

Monday: 24-hours

Tuesday: 24-hours

Wednesday: 24-hours

Thursday: 24-hours

Friday: 24-hours

Saturday: 24-hours

Sunday: 24-hours

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 PRODUCTS & SERVICES

Out-

Patient Care

The Hospital runs a 24-hour outpatient

services, 7 days a week. There are 3 general outpatient consulting rooms with very comfortably

and spacious waiting areas for all cherished clients.

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 Pharmacy

The pharmacy department in line with the mission and vision of the hospital prioritizes

adherence to the best practices in pharmaceutical care. The pharmacy is well stocked with

current medications.

In-Patient Services

The Hospital has 14 wards (1 Emergency ward, 2 paediatric wards, 1 female ward, 1 males ward,

2 surgical wards, 4 private wards, 2 Executive Suits, 1 maternity ward, 1 lying in ward, and 1

labour ward).

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 MISSION

The hospital Mission is to provide quality, affordable, comprehensive and efficient healthcare

services to their clients, using well-trained, motivated personnel and up-to-date equipment, in a

friendly and serenely beautiful environment.

VISION

To be a primary hospital that meets generally acceptable standards of health care, with requisite

state-of-the- art facilities that can stand the test of time and be able to provide high quality health

care to their clients, whilst contributing meaningfully to clinical research and training of middle

level health manpower on our locality. 

VALUES

 People-ceentered

 Professionalism

 Team work

 Innovation

 Discipline

 Integrity

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 CLIENT’S BENEFIT

Amoako Healthcare City provides high quality health care services to the general public, and its

client base includes individuals, corporate bodies and international agencies.

HEALTH INSURANCE COMPANIES/MEDICAL SPONSORS

1. National Health Insurance Scheme (NHIS) -Public Insurance

2. Premier Health Insurance – Private Insurance

3. Nationwide Mutual Health – Private Insurance

4. Cosmopolitan Mutual Insurance – Private Insurance

5. Metropolitan Mutual Health – Private Insurance

6. Acacia Mutual Insurance – Private Insurance

7. Kaiser Mutual Health Care – Private Insurance

8. Phoenix Health Insurance – Private Insurance

9. Apex Health Insurance – Private Insurance

10. Beige Care – Private Insurance. 

11. Glico Healthcare-Private Insurance

12. Ghana Nut Ltd Techiman – Private Company

13. International oils And Fats (IOF) Techiman – Private Company

14.  GRIDco – Public company

15. Opportunity Savings and Loans Techiman – Private Company

16. Universal Merchant Bank Ltd.

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 17. National Investment Bank Ltd (NIB)

CHAPTER THREE

During my internship I was given a scheduled duty roster which help me to go into the various

unites in the facility.

To being with, I went to the health information /medical records unit when I was introduced to

some activities at these unite such as registration of patient into the hospital administrative

system (HAMS), generating of patient index numbers to new clients and also entering of

monthly data into the district health information management system (DHMIS) where I spent

two weeks.

Secondly, the hospital administrative unit introduces into me some administrative duties and

responsibilities such as writing of memos, writing of payment vouchers (PVS) etc. after I was

assigned to organize files of staff systematically and filed into the app systems.

Furthermore, I went to the facility accounts unit, where I was introduced to some duties and

responsibilities by the unit staff there. At the unit I was assigned roles like receiving cash and

issuing of receipt, requisition of automatic transfers, updating of supplier’s ledgers and a whole a

lot

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 CHAPTER FOUR

I learnt so many things from the facility during my internship such as organizing, reviewing of

staff’s application letters and appointment letters etc. This internship activities I carried out

correlates with the classroom knowledge in some measures. I realized the classroom knowledge

gives a theoretical aspect whiles the internship also takes the practical aspect of my studies.

Some concept of courses I offered last semesters were pratical applied during my attachment.

Also work duties and responsibilities as a secretary to the administration helped me achieve my

internship objectives by me gaining a lot of experience during my internship period which would

facilitate me to choose a good topic for my degree thesis.

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 CHAPTER FIVE

Personally, the workers at Amoako healthcare City are very friendly and helpful to each other.

Throughout my internship period they worked with me in a friendly manner and I was

comfortable working with them. My internship in Amoako Healthcare City was mainly

supervised by Miss Amoah Marian an accountant of AMOAKO HEALTHCARE CITY who

has being an accountant over years. As my supervisor, she showed a very great interest in

whatever I was doing both academic and non-academic as far as the hospital is concerned.

She explained to me the important role I will play since it was the students’ first introduction to

managing, and how I will go about to perform such roles. An outline was given to me to follow.

She normally approaches me to find out what I have done so far. She is always available to help

me whenever I am faced with any kind of challenge. She will guide on what to do.

The supervision came with many criticisms and vital suggestions offered by my enabled

supervisor me to improve upon my human resource managing skill. She would tell me my

weaknesses in previous supervisions she had with me and how important it is to improve on

those areas. Reading her assessment comments after the supervision, I realized she is very

observant in all aspect of the hospital administration and managing process. Her experience

helped me a lot to develop as a human resource manager. She motivated me and shared her

experience in accounting anytime she had the chance.

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In conclusion, I will say my supervisor did a great job. She did pay attention to the academic

progress and also my development as a professional year Bachelor of Business Administration

human Resource Manager.

CHAPTER SIX

My observations and skills acquired during my internship has influenced my academic decisions

and career choice as human resource manager, positively. since the human resource unit in my

host facility serves a unique role in the development and growth of the facility in many avenues

which include first staff recruitment, the human resource unit in my host facility was ensuring

that management are updated on the staff’s strength available which aids in decision making

process and the delivering of service. Also, the human resource unit responsively organize staff’s

personal information submitted to my host facility at the time of employment which help to

review personal information about staff. Lastly the staff’s motivation, the human resource unit in

my host facility was ensuring that staffs who were due for promotion were promoted to ensure

that staffs are able to deliver services properly. In review of this the human resource program as

pursued as an academic course helps to equip students with knowledgeable skills to aid in their

industrial pursuit.

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 CHAPTER SEVEN

CONCLUSION AND RECOMMENDATION

This chapter Consist of conclusion and recommendations I would like to recommend to the
facility to carefully examine it.

CONCLUSION

This report contains the multi-task activities I performed during my internship at Amoako

healthcare city. It explains the company history down to their responsibility towards the public.

During my internship period I carried out a lot of practical works as compared to the theory I

learnt in school during the past semesters.

All this activity impacted positively on my studies, attitude and skills as well as career plan my

goals of correlating the knowledge in the classroom and field.

The challenges I encountered during my internship I was able to overcome all by the help my

supervisor and workers in the company. I realized that the classroom knowledge gives the

theoretical aspect while the internship also takes the practical or the implementation aspect of my

studies.

RECOMMENDATION

I recommend that the company should provide a large working space for workers so workers can
have enough space to work.
Secondly, workers at the company should be increased to ensure effective running of services to
patients.

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Finally, I recommend that some tokens or allowances are made available to students undergoing
internship or attachment to motivate them through their service.

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