Professional Documents
Culture Documents
1
PREFACE
Understanding Reality
2
PREFACE
Understanding Reality
3
PREFACE
Understanding Reality
4
PREFACE
Understanding Reality
5
PREFACE
Understanding Reality
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PREFACE
Understanding Reality
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PREFACE
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PREFACE
Business Modeling
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PREFACE
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PREFACE
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PREFACE
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PREFACE
Business Modeling
13
PREFACE
Modeling Disciplines
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PREFACE
Modeling Disciplines
15
PREFACE
Modeling Disciplines
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PREFACE
Modeling Disciplines
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PREFACE
Modeling Disciplines
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PREFACE
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PREFACE
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PREFACE
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PREFACE
example
any hospital includes the business process of
emergency admission. To completely model this
business process the BPM will model all activities:
• taking patient information
• Patient examination
• Patient referral to labs and ray
• Ray imaging
• Ray image reporting
22
PREFACE
example
any hospital includes the business process of
emergency admission. To completely model this
business process the BMM will show the link with the
hospital goals :
• taking patient information
• Patient examination
• Patient referral to labs and ray
• Ray imaging
• Ray image reporting
23
PREFACE
example
any hospital includes the business process of
emergency admission. To completely model this
business process the BOM will link each activity with
the department that should perform it :
• taking patient information (emergency nurse)
• Patient examination (emergency physician)
• Patient referral to labs and ray (emergency physician)
• Ray imaging (ray imaging technician)
• Ray image reporting (ray image physician)
24
PREFACE
example
any hospital includes the business process of
emergency admission. To completely model this
business process the BRM will show the laws, policies,
procedures and rules in performing each activity:
• taking patient information (privacy rules)
• Patient examination (clinical procedures)
• Patient referral to labs and ray tests (referral
procedures)
• Ray imaging (safety policies)
• Ray image reporting (privacy + timing policies)
25
PREFACE
Modeling standards
26
CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
29
CHAPTER ONE
ALERT
30
CHAPTER ONE
example
Any city has a complex reality that includes locations of
places, thousands of roads, thousands of pipe routes,
thousands of cable routes, etc.
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CHAPTER ONE
example
to be able to deal with the complexity of a city, we make maps.
Maps of roads and locations. Maps for electrical cable. Maps
for water pipes, etc.
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CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
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CHAPTER ONE
41
CHAPTER ONE
Analysis
insight is power. Analyzing a business model is particularly useful
when you have a decision to make. The different alternative
scenarios can be modeled and the models then analyzed and
compared. For example, you may compare different business
process scenarios to see which is the lowest cost. That low-cost
scenario can be compared to today’s business process so that
you can understand what activities need to change, what new
activities need to be performed, what activities should be
automated, and what skills you will need to learn.
43
CHAPTER ONE
Compliance management
Businesses must comply with law, government regulations, and
other guidance. They must comply with terms of contractual
agreements with their lenders, suppliers, and customers.
Corporate employees must comply with corporate policies.
Compliance often impacts financial results. Sometimes the impact
is larger than money; noncompliance can lead to jail. A business
needs to design processes to ensure compliance. And when
regulations change, it needs to understand the impact of the new
regulations on its business.
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CHAPTER ONE
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CHAPTER ONE
Knowledge management
Knowledge management is the practice of systematically
capturing knowledge from some people in an organization so that
the knowledge can be used by others elsewhere in the
organization. But knowledge management practices today
capture only half the relevant knowledge. Typical knowledge
management practices capture the explicit knowledge found in
existing documents but not the tacit knowledge found in people’s
heads. Tacit knowledge includes what people do and how they do
it. Tacit knowledge includes when each document is used and
why.
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