Professional Documents
Culture Documents
selling.
-is any good, service, or idea that is the
created by an entrepreneur or an Intangibility
innovator in serving the needs of
-Services cannot be seen, tasted, heard,
customers and addressing their existing
felt, or smelled before purchase.
problems.
Inseparability
Types of Tangible Products
-Services cannot be separated from their
Consumer Products providers.
-Bought by final consumers for personal Variability
consumption.
-Quality of services depends on who
-Differ in the way consumers buy them
provides them and when, where and how.
Industrial Products
Perishability
-Bought for further processing or for use
-Services cannot be stored for later sale
in conducting business.
or use.
-Bought by other business, not
consumers. Types of Product Value
Functional Value
Classification of Consumer Product
-It is concerned with the extent to which a
Convenience Products
product is useful, has desired
-Buy frequently and Immediately characteristics, and perform a desired
function.
-Low price
Experimental Value
-Many purchase location
-It is concerned with the extent to which
Shopping Products
product creates, appropriate, feelings
-Buy less frequently and experiences and emotions for the
-Gather product information customer.
about
Expected Product House Brand Approach
- is a branding strategy which every
-offers generic product plus other
product of the same business has a
attributes customers want.
separate brand name that distinguishes
Generic Product it from the rest of the company's
-provides actual product with tangible products. Example: Procter and Gamble
qualities. Philippines Inc.
-Ordering ease, customer training the price at which it will sell its products
and services, and may be part of the
Channel Differentiation business's marketing plan.
-Coverage, expertise Five factors to consider when pricing your
products and services.
Relationship Differentiation
-Competence, courtesy, credibility 1. Costs
Two Types:
Publicity
PLACE