Professional Documents
Culture Documents
9TH SEMESTER
B.COM. LL.B (H)
1|Page
2|Page
Acknowledgement
I have taken efforts in this project. However, it would not have been possible without the
kind support and help of many individuals and my faculty teacher Mrs. Vijeta Dua
Tandon I would like to extend my sincere thanks to all of them.
I am highly indebted to My College for their guidance and constant supervision as well
as for providing necessary information regarding the project & also for their support in
completing the project.
I would like to express my gratitude towards my parents, my teacher, and my friends for
their kind co-operation and encouragement which helped me in completion of this
project.
My thanks and appreciations also go to my colleague specially in developing the project
and people who have willingly helped me out with their abilities.
3|Page
Contents
Difference between Consumer Protection Act 1986 & Consumer Protection (Amendment) Act,
2019..............................................................................................................................................1
Acknowledgement.......................................................................................................................2
MAHENDRA PRATAR RATHAUR...........................................................................................2
Difference between Consumer Protection Act 1986 & Consumer Protection (Amendment) Act,
2019..............................................................................................................................................4
Introduction..................................................................................................................................4
Consumer Protection Bill, 2019................................................................................................4
Need for the Consumer Protection Act, 2019...............................................................................5
Objective of the Consumer Protection Act, 2019..........................................................................6
Who is a Consumer?.................................................................................................................7
Key Highlights of the Amendment Act, 2019...............................................................................7
1. SIMPLIFIED DISPUTE RESOLUTION PROCESS........................................................7
2. CENTRAL CONSUMER PROTECTION AUTHORITY(CCPA)...................................8
3. MEDIATION....................................................................................................................9
4. PRODUCT LIABILITY...................................................................................................9
NEW REMEDIES FORMULATED.........................................................................................9
Set out below are some of the Salient Features of the ConsumerProtection
(Amendment) Act, 2019.........................................................................................................10
Conclusion..................................................................................................................................14
4|Page
Difference between Consumer Protection Act
1986 & Consumer Protection (Amendment)
Act, 2019
Introduction
5|Page
Need for the Consumer Protection Act, 2019
The Consumer Protection Act, 2019 was enacted by the Indian legislature
to deal with matters relating to violation of consumer’s rights, unfair trade
practices, misleading advertisements, and all those circumstances which are
prejudicial to the consumer’s rights. The intention of the Parliament behind
enacting the Act was to include provisions for e-consumers due to the
development of technology, buying and selling of goods and services online
have considerably increased during the last few years.
The Act seeks to provide better protection of the rights and interests of the
consumers by establishing Consumer Protection Councils to settle disputes
in case any dispute arises and to provide adequate compensation to the
consumers in case their rights have been infringed. It further provides
speedy and effective disposal of consumer complaints through alternate
dispute resolution mechanisms. The Act also promotes consumer education
in order to educate the consumer about their rights, responsibilities and also
redressing their grievances.
6|Page
Objective of the Consumer Protection Act, 2019
The main objective of the Act is to protect the interests of the consumers
and to establish a stable and strong mechanism for the settlement of
consumer disputes. The Act aims to:
7. Lay down the penalties for offences committed under the Act.
7|Page
10.Provide speedy and effective disposal of consumer complaints
through alternate dispute resolution mechanisms.
Who is a Consumer?
A consumer is defined as a person who buys any good or avails a service
for a consideration. It does not include a person who obtains a good for
resale or a good or service for commercial purpose. It covers transactions
through all modes including offline, and online through electronic means,
teleshopping, multi-level marketing or direct selling.
8|Page
2. CENTRAL CONSUMER PROTECTION AUTHORITY
(CCPA)
9|Page
3. MEDIATION
4. PRODUCT LIABILITY
Manufacturing defect
Design defect
Deviation from manufacturing specifications
Not conforming to express warranty
Failing to contain adequate instruction for correct use
Services provided are faulty, imperfect or deficient
10 | P a g e
provision to deter manufacturers and service providers from
delivering defective products or deficient services.
The Bill also enables regulations to be notified on E-commerce
and direct selling with focus on protection of interest of
consumers.
a provision for class action law suit for ensuring that rights of
consumers are not infringed upon.
Set out below are some of the Salient Features of the Consumer
Protection (Amendment) Act, 2019
13 | P a g e
the speedier resolution of disputes and reduce pressure on consumer
courts, who already have numerous cases pending before them.
With the New Act all set to become the law, gone are the days, where the
'consumer was asked to beware'. A consumer is now the one who
assumes to be treated like a King. Hence, it is important for consumer
driven businesses (such as, retail, e-commerce) to be mindful of the
changes in the legal landscape and have robust policies dealing with
consumer redressal in place. Consumer driven businesses must also strive
to take extra precautions against unfair trade practices and unethical
business practices
14 | P a g e
Conclusion
The Consumer Protection Act, 2019 is a modified piece of legislation that
offers the consumers a great variety of benefits and rights to protect them
from unfair trade practices, false or misleading advertisements, etc. The Act
enables the consumers to seek alternative dispute resolution mechanisms
and mediation so that the parties can opt for speedy and effective settlement
of consumer disputes. The scope of e-filing of complaints and e-consumers
in the Act portrays forward-thinking in part of the legislature. Furthermore,
the Act also introduced new terms such as product liability, unfair contracts,
etc. thereby widening the scope of protection of consumer rights and
enabling the consumers to file complaints when their rights have been
violated under the Act.
Thus, the inclusion of the provisions in this fills up the lacunae in the
Consumer Protection Act, 1986. The enactment of the Act was paramount
and it changed the ambit of protecting the rights of consumers in the
country.
15 | P a g e
BIBLIOGRAPHY
BOOKS
https://www.scconline.com/blog/post/2020/12/24/consumer-
protection-act-2019-a-primer/
https://www.indiafilings.com/learn/consumer-protection-laws-
in-india/
https://www.mondaq.com/india/dodd-frank-consumer-
protection-act/1020458/consumer-protection-act-2019-key-
takeaways
16 | P a g e
17 | P a g e