INTERNSHIP REPORT ON

SUBMITTED TO
MAAM MARYAM ARIF
(INTERNSHIP INCHARGE)

SUBMITTED BY
MUHAMMAD JAHANGIR
ROLL # BBFE-19-21
BBA (B&F) SESSION 2019-23

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ACKNOWLEDGEMENT
All praises to Allah, the most merciful, kind and beneficent, and the source of all knowledge, wisdom within
and beyond my comprehension. He is the only God, who can help us in every field of life. All respect and
possible tributes goes to my Holy Prophet (SAW), who is forever guidance and knowledge for all human beings
on earth.
I am proud to say that I am very grateful to my family whose kind prayers and cooperation helped me at every
step of my work. Special thanks go to my parents for the cooperation for the sake of my knowledge,
I am greatly indebted to my learned teachers, who have great influence on me during my formative years. This
report reflects the knowledge which I have gain from my teachers. I acknowledge with great attitude the
invaluable help extended to me by Miss Kinza Illyas one of the officers of the Bank of Punjab.
I am very thankful to Miss operational manager and all the bank staff for their cooperative attitude during my
internship.
In the end thanks are due to one of my friends for his cooperative attitude during the completion of report.

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EXECUTIVE SUMMARY
To interpret my skills and educational knowledge of Finance I done my internship in Bank of Punjab Hussain
Agahi Branch and to know how I will work in financial institutions and among various types of people have
different attitude.
The objective of this Internship was to explore the issues relating to Finance and to find out problems regarding
the theoretical concepts with practical experience working in an organization during the internship and study the
system of Bank of Punjab. There are many possible improvements, which we can make positive changes in the
system.
The report is based on my Six weeks internship program in Bank of Punjab. The methodology reported for
collection of data is primary as well as secondary data. The biggest source of information is my personal
observation while working with staff and having discussion with them.
The report summarizes the Bank of Punjab with its working divided into three parts first part deals with the
description of the BOP the second part covers the grooming portion which explains what skills I have adopted,
and third part discuss the financial position of BOP, its analysis and at the end concluding remarks and
suggestions are given for improvements. It was too much difficult for me to describe the functioning of such a
vast organization within the limits. Despite this I tried my best to describe.
Finally, for any all errors and omissions in the writing of the report only I am responsible for which I hope that
all concerning regards of this report will forgive me.

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Table of Contents

Acknowledgement......................................2
Executive Summary................................... 3
Chapter 1
Background of Company 5

Vision and mission statement 5

Core values of organization ……………………………………………………………………………………………………………………………………………. 6
Objectives of
BOP……………………………………………………………………………………………………………………………………………………….........6

Departments of BOP…………………………………………………………………………………………………………………………………………………………7

ORGANOGRAM of BOP …………………………………………………………………………………………………………………………………………………18

BOP products …………………………………………………………………………………………………………………………………………………………………19

Services by BOP ……………………………………………………………………………………………………………………………………………………………21

Other services …………………………………………………………………………………………………………………………………………………………….22

Ch 2 Grooming

Departments where I worked……………………………………………………………………………………………………………………………....………23

Assignment on discrepancies ……………………………………………………………………………………………………………………………………24

Personal Learning Objectives …………………………………………………………………………………………………………………………………….25

What I Learnt ………………………………………………………………………………………………………………………………………………………....…….26

Comparison of practical experience and teaching method…………………………………………………………………………………………27

Improvement in knowledge and skills ……………………………………………………………………………………………………………………….28

Chapter 3 Financial Analysis

Vertical Analysis of BOP ……………………………………………………………………………………………………………………………………………..29

Horizontal Analysis …………………………………………………………………………………………………………………………………………………….31

Ratio analysis ……………………………………………………………………………………………………………………………………………………………..32

SWOT Analysis…………………………………………………………………………………………………………………………………………………………..35

Suggestions ad recommendations ………………………………………………………………………………………………………………………..38

Conclusion ………………………………………………………………………………………………………………………………………………………………….39

Ch 4

Letter of joining…………………………………………………………………………………………………………………………………………………………40

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Letter of completion………………………………………………………………………………………………………………………………………………….41

CHAPTER # 01

INTRODUCTION

Background of The Bank

 The Bank of Punjab came into establishment in 1989 with its first branch in Lahore.
 BOP was inaugurated by Mian Muhammad Nawaz Sharif who was Chief Minister Punjab at that time.
 In 1994, BOP was given the status of retail bank.
 In 1992, BOP Started providing Modaraba services named First Punjab Modaraba (FPM) and is being
control and supervise by PUNJAB MODARABA SERVICES (PMS).
 BOP is currently 7th best Commercial Bank and was organized by Tajjamal Hussain.
 BOP is a network of more than 550 branches throughout the Punjab province and also provides large
number of financial services such as

1. Remittances
2. Deposit in local currency.
3. Deposit in foreign currency.
4. Advances to Business.
5. Trading
6. Industry and Agriculture loans.

VISION STATEMENT: -

To provide excellent services to become a customer/client-focused bank.

MISSION STATEMENT.

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 "Meet customer needs through innovative technology products/services to drive business growth while
promoting financial inclusion, diversity and prosperity across the nation with a motivated team through culture
of excellence and empathy”

CORE VALUES
These are the values we celebrate.
 Our customers:

 As our first priority

 Profitability:

For the prosperity of our stakeholders that allows us to constantly invest, improve and succeed
 Corporate Social Responsibility:

To enrich the Lives of community where we operate

 Recognition And Reward:

For the talented and high performing employees

 Excellence:

In everything we do
 Integrity:

In all our dealings

 Respect:

For our customers and each other

Objectives of BOP

 To give quick services to the customer of bank.

 To increase the rate of return to the shareholder by increasing the profitable growth of the bank.
 Building culture of equality, team spirit and trust as BOP IS socially responsible organization.
 To become the best commercial bank of Pakistan.

Organizational Culture of BOP

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 Organizational culture of BOP includes

 Empathy
 Teamwork
 Innovation
 Meritocracy

Empathy Culture of BOP is Empathetic as all the employees of bank understands and responds fitly to the
emotions of their customers.

Teamwork BOP believes in teamwork benefits, that’s why we can see teamwork culture in their bank. It also
plays important role in increasing profitability and to achieve goals effectively and efficiently in banking
industry because competitive teams do work quicker and proper.

Innovation BOP culture is innovative as it always focusses to do banking work with the use of new ideas,
machinery and other devices to save time and money of all stakeholders of the bank.

Meritocracy In BOP employees earn respect for their work and people are chosen and promoted based on
their abilities rather than on their reference or social class.

Departments of BOP
Account Opening Department:
Account opening is the first step towards establishing a relationship between the customer and the bank. The
Bank of Punjab is offering basically two types of account:

♦ CURRENT DEPOSIT ACCOUNT

♦ PROFIT & LOSS SHARING ACCOUNT

The necessary condition for a customer, who wants to open an account with the bank, is introduction, which is
preferably by the bank officers or any account holder of the bank. The different categories of accounts that are
available are as under.

♦ INDIVIDUAL account
♦ Joint Account
♦Partnership Account
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 ♦Limited Company Account
♦Clubs, Society, Association, or Trust Account
♦SNTD
♦TDR
♦Foreign Currency Deposit

TYPES OF ACCOUNTS
1. Current Accounts
2. Saving Accounts
3. Call Deposit Accounts
4. Fixed Accounts
5. Foreign Currency Accounts

1. Current Account

This account is also known as running balance account. Simply we can say “A bank account which may be used
to lodge payments or to withdraw money on demand. “Its main purpose is to serve the businessman. Form is
provided to the person to open the account. It is a statutory requirement to maintain current account.

Its main features are: -

 Minimum amount for opening this account is Rs.1000
 Any person can open the account with the bank.
 According to inter banks agreement interest is not paid on current account.
 Bank act as custodian of money.
 Overdraft facility is provided to the customers.
 Customer can withdraw money through cheque supplied by bank.
 No limitation to the number of withdrawals.
 No zakat is deducted on current account…

2. Saving account / Basic Bank Account (BBA)

BBAs are opened on proper introduction and submission of required documents.

 BBAs are opened for individuals single or joint only.
 Free ATM issuance
 Minimum balance is 1000/-.
 In BBA’s maximum two deposits transactions and two chequing withdrawals are allowed free of charge
through cash/clearing in a month.
Nil accounts are closed after 3 months

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This type of account is designed to encourage the saving habit of the customer and lead to a long-term banking
or investment relationship. Bank saving accounts are deposits accounts and are not normally available for
drawings. Rates of interest are typically ahead, by a small margin.

BOP offered the three types of saving accounts

a. Profit and Loss Sharing/Saving Account (PLS Acc)
b. National Income Daily Account (NIDA account)
3. Call Deposits

Call deposits are the sorts of deposits, which are deposited in the bank against any tender. This is without
interest deposit and may be with interest provided. The depositor has agreed to keep this amount with the bank
for some fixed period.

4. Fixed Deposit Account

This account is the major source of funds for the banks. This account is best for people who have surplus money
and don’t need such funds in nearer future. The rates on this type of deposits are higher than the saving bank
accounts.

5. Foreign Currency Accounts

These are the accounts in US $, Pound, Euro, yen etc. of different account holders and either saving or current
accounts. Profit is fluctuating as determined by the State Bank of Pakistan on six monthly bases whereas return
on Term deposits/SNTD will paid on maturity. The transactions in these accounts are translated into Pak.
Rupees at the exchange rate prevailing on the date of transaction.

CLEARING DEPARTMENT

Clearing House

A clearing house is an organization of the member banks, working under SBP and which is for the purposes of
setting inter banks claim resulting from transmission of funds from one bank to another. The branch
cheque/instruments are credited into the account of the customer. The clearing can be:

♦Outward
♦Inward

Outward Clearing
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The instrument collected or stored bank wise and a schedule is prepared separately for each bank mentioning
the total number of instruments and the amount of the instruments. Then these are recorded in a register called
“OUTWARD CLEARING REGISTER” then a main schedule is prepared showing the total number of cheque
and their aggregate amount being presented in the clearing. The cheque/instruments are handed over the
clearing branch, Central clearing branch issue CREDIT ADVICE to the branch for passing credit to its
customer immediately. The branch on receiving credit advice debits the clearing account and credit the
respective customer accounts.

Inward Clearing

On receiving cheque/instruments from central clearing branch, the in charge checks the number and amount of
cheque received in clearing must tally with the main schedule received from central clearing branch. These
cheque/instruments are entered in “INWARD CLEARINGREGISTER” for the cheque/instrument passed in
clearing is a credit advice for the aggregate amount of cheque passed in clearing is prepared, drawn on central
clearing branch.

TYPES OF CLEARING
 Local Clearing
 Short Credit Service
 Local Short Credit
 Inter City

Local Clearing

All cheques and other Negotiable Instruments payable locally is presented through the local clearing system.
NIFT provides the local and intercity services. Cheques deposited at branch counters presented for clearing on
the same day. Bank give credit to the customer's account on the day when clearing settlement takes place. No
charges levied for local collection of cheques or instruments which are collected through local clearing.

Time Frame
The customer's account credited in respect of local cheques on next day from the date of acceptance of the
cheque.
Short Credit Services (SC)

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For small cities where there are no NIFT services then branch bank clears the cheque either through mail/ TCS
or bank can own provide service and charge commission for providing services. Bank give credit to the
customer's account on the day when clearing settlement takes place.
Time Frame
The customer’s account are credited in respect of outstation cheques on 4 th 0r 5th day from the date of
acceptance of the cheques.
Local Short Credit (LSC)

This arrangement has been set up if the customer wants amount in his account on urgent basis. Bank then
provide service to its customer for those in house cheques when presented and draw on BOP. Both can be of
different branches of the bank but must be located within the city. No Bank charges are recovered from
customers for these services.
Time Frame
The customer's account credited in respect of local cheques on the same day from the date of acceptance of the
cheque.
Inter City

NIFT Pvt. limited is responsible for the clearance of the outstation cheques. Cheques drawn on bank's own
branches at outstation centers or outstation other banks both are collected using the inter city arrangements
maintain by NIFT network. Its offices are present in all the large cities of Pakistan. NIFT network is present in:

 Islamabad
 Karachi
Time Frame
The customer's account credited in respect of local cheques on the 2nd day from the date of acceptance of the
cheque.

Remittance Department

Remittance is a major function of bank.it is the transfer of money from one place to another place. The need for
remittance is commonly felt I commercial life particularly and in everyday life generally. By proving this
service to the customers, the Bank of Punjab earns a lot of income in the form of service charges. The Bank of
Punjab deals with the following type of remittances: -

Demand Draft (DD)

Mail Transfer (MT)
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 Telegraphic Transfer (TT)
Pay Order

Now we discuss all these in detail:

DEMAND DRAFT (DD)

Demand draft is a written order given by the one branch of a bank on behalf of customer to another branch of
the same bank to a certain amount to the certain person.

Procedure for Prepare Demand Draft.

1.A draft voucher is filled which contains the following information

 Name of the parties involved
 Date
 Amount to be sent
 Account number (if DD is crossed)

2.A credit voucher is filled in order to get the excise duty and exchange commission.

3.The sender deposits the total amount of the two vouchers i.e. the debit and credit vouchers.

4.Then the cashier sends the cash receipt voucher to the accounts department and the account records the
amount paid in his cash scroll.
5. Accountant gives the DD leaf along with the DD voucher to his assistant who records the sender’s name,
amount, and receiver’s name. After writing all the information in the DD register, he gives it to the officer along
with the DD for authentication

.6. After authentication the DD is handed over to the sender and bank sends the advice to the concerned branch.
So, when the party presents the DD in the concerned branch its payment could be made.

MAIL TRANSFER (MT):

It is the transfer of money from one branch to another branch of the same bank through mail service. In mail
transfer there is no need of advice as the amount is directly credited to the receiver’s account.

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1.First a voucher is filled in which the sender writes the amount to be sent, name, account number of the
receiving person with the branch name and date

2-A credit voucher is filled in order to deduct exchange, postage charges according to the amount of the mail
transfer.

3.The sender deposits the total amount in the cash department

4. The cash officer gives the vouchers to the officer after affixing received cash stamp and writing the amount in
red ink.

5. Then the officer writes the amount paid in the cash scroll and gives the MT to his assistant
6. MT leaf is filled according to the information provided in credit voucher. He also writes the same information
in the MT register. Then he gives the MT leaf and MT register to the officer for authentication

.
TELEGRAPHIC TRANSFER (TT):
This is the most urgent method of remitting the money from one place to another place. This method is used
when the sender desires to send urgently, in this case the sender request the manager of the branch to issue TT.

Procedure.
For sending the TT the manager and officer apply a test. In the test the manager and officer use a coding
technique. They write their own code numbers, which is allotted, to them as the bank branch code. After making
all the conformation the concerned branch makes the payment to the receiver. If the sender wants to convey the
same message through telephone, then he has to pay the charges of telephone along with the TT charges. First
the person deposits the TT amount along with the charges through the credit voucher then his TT sent to the
relevant branch.

Pay Order (PO):

A pay order is a written order issued by the bank on its own branch, drawn upon and payable by itself to pay a
specified sum of money to the person. The purpose of a pay order is to transfer the fund from one place to
another. It is usually not issued in favor of the parties of other cities. Usually, the pay order is issued for the
local transfer of money from one person to another or from the person to any other department. It is used for
different purposes. The purpose may be the repairs of the branch or renovation of the branch.

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Procedure.
The procedure of a pay order varies with the nature of the purpose. If the work is of huge amount, then first the
manager writes a letter to the Zonal Chief to get sanction of the work. Then the advertisement of the work is
given in the newspaper in order to invite the contractors. But if the work is small then the branch manager has
discretionary power to select the party whose rate is lowest. After finishing the work, the contractor submits the
bill of work on his stamp pad. Then the bank issues a pay order, against the pay order the contactor gets the
amount from the issuing branch.

Credit Department

“Major source of bank’s Income”

It is the loan function, which produces the major person of bank’s income, and as such it is the major areas of
professional banker’s concern and attention

Forms of Lending
Many there are two types of advances:

♦Short-term (maturity within one year)

♦Long term (maturity with the period of more than one year)

A short-term loan is generally required to be repaid within a few months to around a year. A long-term loan
repayment, on the other hand, may last for a few years to several years, for example, 10-15 years.

Credit administration is a department in a bank or lending institution that is tasked with managing the entire
credit process.
Credit administrators are responsible for conducting background checks on potential customers to determine
their ability to pay back the principal and interest.

Cash Department

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  Cash Department is one of the most important Departments in any Bank. It serves as a center-point for
all other departments and without it no transaction can be done.
 Cash Department can be considered as a reflector of Banks competency, credibility, and its
trustworthiness
 . Cash Department, as the name suggests, deals with the cash that is either inward or outward i.e.,
payment in cash by the customer or payment to customer in cash form, with cheques and with receipts.
The cash department, generally, performs the following activities:

a) It collects the funds of government.

b) It accepts deposits of customer.
c) It collects utility bills from relevant area.
d) It pays the cheques presented by customers.

Scope of the Bank.

 Being a commercial Bank, The Bank of Punjab performs all such functions as are attributed to
commercial banking institution both in resource mobilization, loans, and investment.
 The Bank is thus providing all type of advances to business, trade, and industry on seasonal and annual
basis,
 And is ensuring, through the prudent policy, the safety and protection of its loan portfolios, as the
resources base of the bank expands, project financing will also be brought into its fold.

BILLING & GOVERNMENT RECEIPT/ PAYMENT DEPARTMENT

In this department all types of Government receipts i.e. Revenues, Taxes, Agriculture Tax,
Government Fees, EOBI Funds and Utility Bills are deposited. This way NBP is serving great job of
revenue collection and charges commission for providing services. This department is performing
following functions
 Payment of Provident Fund.
 Payment of Benevolent Fund.
 Payment of pension.
 Collection of utility bills.
 Collection of property taxes and Challans.
 Collection of dues of education institution.
 Payment of salaries.
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  Payment of zakat.

The investment by the BOP in the provident fund for the benefit of their employees in 2012 is Rs.
8507300/- and in pension schemes reached to Rs. 17738992/-

PAYMENT OF PROVIDENT FUND

Provident funds are maintained by many organizations for the benefit of their employees. There are
three types of provident fund granted by the organizations.
 Government provident fund maintained by government institutions.
 Recognized provident fund: fund maintained by private organizations fulfils the conditions
maintained by law.
 Unrecognized Provident Fund: fund maintained by private organization which has not been
granted recognition by law.
BENEOVALENT FUND
The Funds are utilized for the relief of Government servants and their families by giving financial
assistance to the families of deceased Government servants; to Government servants invalided out of
service.

COLLECTION OF UTILITY BILLS

BOP as an agent of the SBP collects bills from the public and charge commission for the services
rendered. The commission on each type of bill is Rs. 8/- per bill. The branches collect the utility bills,
and the proceeds are then sent to head office through Mail Transfers.

PAYMENT OF PENSION
Pension is the post-retirement benefits that employee might receive from some employers. It is a
payment, not wages, made regularly to a person who has fulfilled certain conditions of service,
reached a certain age. The date up to which pension is payable may vary depending upon the
employee services. It can be payable for Life, Death , Remarriage.

Types of Pensions
i. Employment based Pension
ii. State Pension
iii. Employees Old Age Benefits
Employment-based pensions
A retirement plan is an arrangement to provide people with an income during retirement when they
are no longer earning a steady income from employment. Often retirement plans require both the

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employer and employee to contribute money to a fund during their employment to receive defined
benefits upon retirement.
The Government of Pakistan has been introduced two types of pensions are given to the employees
on retirement on the basis of the services which they have rendered.

 Retirement Pension: This pension granted upon 25 years of services.

 Superannuation Pension: This pension granted upon 30 years of services.

State pensions
Many countries have created funds for their citizens and residents to provide income after their
retirement. Government of Pakistan has been introduced pension for their employees which are
working in the State Institutions; e.g. WAPDA, WASA, PIA etc.

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ORGANIZATIONAL STRUCTURE

Bank of Punjab provides Services through more than 284 branches in Pakistan. All Branches of National Bank
of Pakistan report to five Head of RMT Members. And these five members reported to regional Offices.
Regional Offices report to the Group Chief of the Groups. All the process is working very quickly, and it does
not consume more time. And the Group Chief of each Group Report to the President of the BOP. All the data
were proceeded to the President of the bank.

Chairman &
President

Operation Group HRM Group Audit & Inspection Compliance Group

Chief Group Chief
Chief Chief

South Region North Region West Region East Region Overseas Reg

Head 1 Head 2 Head 3 Head 4 Head 5

Branch 1 Branch 2 Branch 3 Branch 4 Branch 5

Bank of Punjab is relatively Wide span of control and Flat Structure. Bank of Punjab is less layers of
management to pass a message through, so the message reaches more employees faster. More
skillful Group Chief Managers can control a greater number of employees. Bank of Punjab the internal
Control environment is showing signs of improvement as compared to previous year in all areas of the
Bank

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AVP (Group)
Bank of Punjab is having Decentralization in the Bank. And give the authority of Decision Making to
their Group Chief of every Group, to take decision, which is benefit for the Organization. Bank of
Punjab provides facility of making decision to their Senior Vice President as well as Vice President of
every Group.

President (NBP)

Group Chief (Group)

SVP or VP (Group)

AVP (Group)

Grade Officers (Group)

BOP PRODUCT LINE

Deposit Products include

             I.      Current Accounts
           II.      BOP Basic Banking Account
        III.      BOP Tijarat Account (LCY)
        IV.      BOP FCY Supreme Current Account

Profit Loss Sharing Term Accounts

             I.      BOP Pehle Munafa Scheme

           II.      Corporate Premier Term Account
        III.      Munafa Hi Munafa Term Account - III
        IV.      Bai Misaal Term Deposit Account
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Profit Loss Sharing Chequing Accounts

             I.      PLS Saving Account

           II.      Senior Citizens Saving Account
        III.      Gharayloo Saving Account
        IV.      Ziada Munafa saving Account
           V.      PLS-Saving Profit Plus Account
        VI.      Corporate Premier Account
     VII.      BOP PLS Supreme Saving Account
 VIII.      BOP FCY Supreme Saving Account

Commercial Finance

                               I.      Running Finance

                             II.      Demand Finance
                          III.      Cash Finance
                          IV.      CNG Filling Station Scheme
                             V.      Auto Lease Financing Scheme
                          VI.      Car Dealers Financing scheme
                       VII.      Karobar Barhao Scheme
                    VIII.      Fertilizer Dealers Financing Scheme
                          IX.      Ali Akbar Group - Franchise Financing Scheme
                            X.      Atlas honda Limited - Authorized Dealers Financing Scheme
                          XI.      Financing Scheme - Purchase of Office/Shops

Consumer Finance
                               I.      Aasaish Loan
                             II.      Quick cash
                          III.      Car Loan
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                          IV.      House Loan
                            V.      Smart Cash Personal Loan
                         VI.      BOP Motorcycle Loan

          Agriculture Credit

I. Green Tractor Lease Finance Scheme

II. Agri Finance Branches
III. Agricultural Finance Scheme
IV. Kissan Dost Tractor Scheme
V. Secondhand Tractor Lease Finance Scheme
VI. Kissan Dost Aabiari Scheme
VII. Kissan Dost Mechanization Support Scheme
VIII. Kissan Dost Farm Transport Scheme
IX. Kissan Dost Eslah-E-Arazi Scheme
X. Kissan Dost Livestock Development Scheme
XI. Livestock Breed Improvement Trough VVW
XII. Kissan Dost Commercial Agro Services
XIII. Kissan Dost Agri Mall Finance Scheme
XIV. Corporate Farming Finance Scheme
XV. Commercial Lease Finance Tractor Scheme
XVI. Demand Finance-Sheds Construction and Civil Works
XVII. Lease Finance Facility for Milch Animals
XVIII. Running Finance-Livestock/Poultry and Fish Farms
XIX. Kissan Dost Model Dairy Farms (PDDC)
XX. Kissan Dost Model Milk Collection Center (PDDC)
XXI. Kissan Dost Green House Finance Facility
XXII. Kissan Dost Cold Storage Finance Facility
XXIII. Scheme for Controlled Sheds
XXIV.   Lease Finance Facility for Installation of Biogas Plant
XXV.   Group Financing to Small Farmers
XXVI. Clean Credit Facility through Syngenta Franchisees
XXVII.   Zarkaashat Drip Irrigation System

Services provided to customers

 Granting of loans.
 Transaction Foreign Exchange Services.
 Remittance-Collection
 Locker’s facility.
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  Accepting deposit.

Other Services of the Bank of Punjab

BOP offers the following services to the people:

1) Draft Demand
If you are looking for a safe speedy and reliable way to transfer money, you can purchase an BOP demand
draft at a very reasonable rates. Any person whether an account holder of the bank or not can purchase a
demand draft from a bank branch.

2) Letter of Credit
BOP is committed to offering business customers, the widest range of options in the area of money transfer.
If you are a commercial enterprise, then they are credit is just what you are looking for which competitve
rates. BOP letters of credit are the best way to do your business transactions.

3) Pay Order
BOP provides another reason to transfer your money using our facilities. BOP pay orders are a secure and
easy way to move your money from one place to another. The charges of BOP are very low all over
Pakistan. . It charges Rs.50 for BOP account holders on issuing one payment order and charges Rs.100 for
BOP no-account educational institutes.

4) Traveler’s Cheques
Traveler’s cheques are negotiable instruments and there is no restriction on the period of validity of the
cheques. Rupee travelers are available at all 700 branches of BOP. There is no limit on the purchase of this
cheque.

5) Mail Transfer
Move your money safely and quickly using the BOP mail transfer service. BOP also offers the most
competitive rates in the market. They charge Rs.50 exchange rate and Rs. 75 postage charges on issuing
mail transfers.

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 CHAPTER # 2 ……. GROOMING

Department of BOP where I have worked

I worked as an internee in The Bank of Punjab. In this chapter I will explain different departments where I have
worked and what I have learnt by performing different activities in different departments.

In following departments of BOP, I have worked

 Cash department
 Clearance department
 Remittance department
 Account opening department

Cash department
In Cash Department, Mr. Muhammad Naveed explained that the cash department performs 7 types of functions
which are receiving cash from customers, payment of cash to customers, balancing of cash, keeping cash safely,
cash remittance, receiving utilities bills and disposal of notes. I have learnt by working as a cashier of the bank
and also learnt how to handle different issues related to ATM.

Clearance Department
In Clearance Department, Mr. Zafar Ali explained clearing means when a BOP account holder presents cheque
which is not drawn on BOP but, on another bank, The person has account in BOP but not in the other bank. in
this situation BOP accepts these cheques and collects written amount from bank on which cheques are drawn
through clearing house.

Remittance Department
In this department, I have learnt that BOP transfers sum of money from one place (account) to another often
from one bank to another on the direction of account holder. BOP offers demand draft, Telegraph transfer, Pay
Order and Mail Transfer remittances for transfer of money.

Account Opening Department

Mr. Harris Ayyub and Mr. Saddam Ikram handles Account Opening Department in BOP Hussain Agahi
Branch. Both of them explained me whole process of opening an account of a person in BOP. I have groomed
23
myself by opening many accounts such as PLS saving, PLS term, Premium saver and NIDA account. The
necessary documents to open an account of a person are

o Photocopy of his/her CNIC.

o Photocopy of Next of Kin`s CNIC.
o Photocopy of home electricity bill.
o Photocopy of Father`s CNIC copy.
o 3 photos if person is not able to sign.

Projects, Responsibilities, and Activities at the Organization:

After working in the different departments, I worked in a project named ADCEP. It was an assignment on
resolving discrepancies of different accounts. I was assigning and given responsibility to perform all activities
in this project.

Assignment on Resolving Discrepancies in different accounts:

BOP all branches in Multan were working on an assignment of resolving different discrepancies in different
accounts on the direction of their Head Office. Different accounts have different discrepancies.

Following are the discrepancies that we resolve during Third week:

1- CNIC photocopy: It includes photocopy of account holder's Computerized National identity card. We
call account holders to send their CNIC photocopy or picture through WhatsApp or mail to resolve this
discrepancy.

2- Source of Income of account holder: It includes salary slip, pension slip or any source which proves
that account holder has any income source.

3- FATCA form: It includes different question related to whether the account holder is US national or is he
pays tax to US government.

4- PEP form: It includes different Yes or No based questions about political activities of account holder. Like
whether he is involved in politics or not.
24
5- Account holder's Biometric verification: - Account holder's visited BOP Hussain agahi branch for
the thumb verification (Biometric) to resolve this discrepancy.

6- Birthplace & Date of birth confirmation.

7- Next of Kin form.

Steps in resolving discrepancies

Step 1: In step 1, we asked discrepant account holders to send relative documents or visit branch for biometric
verification and for other purposes to resolve the discrepancies.

Step 2; In step 2, we scanned these documents such as CNIC photocopy, copy of source of income, FATCA
form, PEP form, Account holder`s Biometric verification, next of kin to form a pdf document.

STEP 3: In step 3, we uploaded these scanned documents on BOP portal.

STEP 4; In step 4, Head Offices sent an email confirming whether all discrepancies are resolved or not, If not
then we resolved them again.

Personal learning Objectives

I learnt during internship period not just for the sake of learning but to gain knowledge and improve different
areas of my life. I improved following skills during six weeks

o Communication skills
o Technology skills
o Time management skills
o Professional behavior
o Teamwork skills
25
 o Critical thinking skills

These skills are important to be a successful employee in any organization in this world. these skills
differentiate you from others who doesn’t have these kinds of skills.

Developed communication skills:

Through six-week experience at BOP I have improved my communication skills such as
o Speaking
o writing
o customer service
o listening
o leadership.
Technology skills
 I understood how certain technologies are utilized in banks and the purpose behind their use.
 It also increased my knowledge and improved my skills which will be beneficial for me in my future.

Time management skill

I also improved my time management skill during internship at BOP, it helped me to finish my task quickly or
before the deadline. Finishing work on time not only decreases work stress but also increases self-confidence.

Professional behavior
I learnt how good employees who show professionalism during work separate their personal behavior from
professional behavior. During work, they behave well with customers, even if they are having some personal
life issue.

Teamwork skills
Internships are professional roles where every staff member give his best to achieve a particular goal.
During internship, I remained focused on the team`s goals not on my individual goal. I developed positive and
patient attitude whenever any conflict arises among staff members.

Software Education

26
As the whole banking system in this era is technological based, I also improved my technological skills and got
software education. I learnt to use software like
 NET
 PYTHON
 JAVA

What I learnt?

 I learnt how determined I can be and how this can make me achieve big things and accomplish great
tasks.
 No question is irrelevant. I faced situations where I had to ask questions about a particular task that I
was not sure about. the more you ask questions, the more confident you will become.
 I also learnt how to behave with co-workers in a situation when some conflicts arise between co-works.
 I learnt nearly all the work banks do by working in each department of BOP.
 The best thing I learnt is how to behave with customers when he/she is angry mood because of our
mistake.
 Learning about how to achieve goals effectively and efficiently.
 During last week, BM (Branch Manager) asked a lot of questions related to my training. This short
interview increased my confidence and will help me in future interviews.

Comparison of Experimental Experience and Teaching Method

 Teaching method just gives you knowledge does not improve your skills. While on the other hand
practical experience also gives you knowledge but more than that it improves your skills which are more
important.
 In teaching method, a teacher gives knowledge and concepts related to a topic to his student. While in
practical experience where a person is given directions by an expert about a job to improve his
performance and skills.
 In teaching theoretical knowledge is given while practical knowledge is given in practical experience.
 Teaching method focuses on education and knowledge and in practical experience focuses on abilities
and skills.
 Teaching method is important, but training or practical experience is the most important thing.

As I`m a student of Business Administration what I believe is that we really need more practical opportunities
to understand business and to improve our skills to run business.
I believe our education system should provide all student practical knowledge this will create a sense of
education in our country.

27
Education is not only about reading books it is about implementing the knowledge given in books in our
practical life to improve different skills.
No one can become a good business administrator by just reading books and getting knowledge from these
books. A good administrator needs to get training practically before doing any business activity.

Improvement in knowledge and skills

This internship period not just increased by knowledge about banking sector and it's all functions but also
improved my skills especially technological skills, communication skills, networking , professional behavior
and customer service skills.
Here I learn a lot of things how to deal with peoples in outside of the organization and how to follow the rules
and regulations which BOP want to implement how to deal employees and customers in every department.
 Supplement the training with social learning
 Create opportunities for practice
 Know-how about career

28
 Chapter 3 Analysis

Financial Analysis

VERTICAL ANALYSIS

2021 2020 2019

Amount | % Amount | % Amount | %

Statement of Financial Position

ASSETS

Cash and balances with treasury banks 69,272 6% 53,415 6% 43,589 6%

Balances with other banks 2,398 0% 10,311 1% 5,802 1%

Lending’s to financial institutions 16,087 1% 4,060 0% 27,843 4%

Investments – net 567,789 52% 361,453 42% 210,071 29%

Advances – net 391,161 36% 383,313 44% 381,877 53%

Fixed assets 14,813 1% 15,219 2% 8,788 1%

Intangible assets 689 0% 793 0% 891 0%

Deferred tax assets – net 7,774 1% 6,568 1% 7,965 1%

Other assets – net 25,465 2% 33,797 4% 27,552 4%

1,095,446 100% 868,928 100% 714,380100%

LIABILITIES
Bills payable 4,169 0% 3,421 0% 3,578 1%

Borrowings 154,841 14% 77,045 9% 41,793 6%

Deposits and other accounts 835,068 76% 691,017 80% 595,582 83%

Subordinated debts 6,792 1% 8,794 1% 8,797 1%

Other liabilities 42,315 4% 41,968 5% 26,909 4%

29
 1,043,185 95% 822,245 95% 676,659 95%

NET ASSETS 52,262 5% 46,682 5% 37,720 5%

REPRESENTED BY Share capital - net 26,174 2% 26,174 3% 26,174 4%

Share deposit money - 0% - 0% - 0%

Reserves 8,029 1% 6,640 1% 4,991 1%

Surplus on revaluation of assets - net of tax 5,955 1% 5,371 1% 3,260 0%

Unappropriated profit / (Accumulated Losses) 12,103 1% 8,497 1% 3,296 0%

52,262 5% 46,682 5% 37,720 5%

Profit & Loss Account

Mark-up / return / interest earned 86,019 87% 80,867 95% 46,89 3 93%

Mark-up / return / interest expense ( 62,694) -63% (54,110) -64% (26,840) -53%

Net mark-up / interest income 23,325 24% 26,757 32% 20,053 40%

Non-mark-up / interest income 13,046 13% 3,940 5% 3,673 7%

Total income 36,371 37% 30,696 36% 23,726 47%

Non-mark-up / interest expenses (17,519) -18% (14,876) -18% (12,666) -25% (

Profit before provisions 18,852 19% 15,820 19% 11,060 22%

Provisions and write of – net (6,862) -7% (1,776) -2% 1,148 2%

Profit before taxation 11,989 12% 14,044 17% 12,208 24%

Taxation - net (5,046) -5% (5,795) -7% (4,645) -9%

Profit after taxation 6,944 7% 8,249 10% 7,564 15%

30
HORIZONTAL ANALYSIS

Statement of Financial Position 2021 2020 2019

ASSETS

Cash and balances with treasury banks 69,272 30% 53,415 23% 43,589 3%

Balances with other banks 2,398 -77% 10,311 78% 5,802 -5%

Lending’s to financial institutions 16,087 296% 4,060 -85% 27,843 13%

Investments - net 567,789 57% 361,453 72% 210,07113%

Advances – net 391,161 2% 383,313 0% 381,877 29%

Fixed assets 14,813 -3% 15,219 73% 8,788 11%

Intangible assets 689 -13% 793 -11% 891 42%

Deferred tax assets - net 7,774 18% 6,568 -18% 7,965 -26%

Other assets – net 25,465 -25% 33,797 23% 27,552 2%

1,095,446 26% 868,928 22% 714380 100%

LIABILITIES Bills payable 4,169 22% 3,421 -4% 3,578 6% Borrowings

154,841 101% 77,045 84% 41,797 7% Deposits and other accounts 835,068
21% 691,017 16% 595,582 7% Subordinated debt s 6,792 -23%
8,794 0% 8,797 96% Other liabilities 42,315 1% 41,968
56% 26,909 8%

1,043,185 27% 822,245 22% 676659 95%

NET ASSETS 52,262 12% 46,682 24% 37,720 27%

REPRESENTED BY

Share capital - net 26,174 0% 26,174 0% 26,174 0%

Share deposit money - 0% - 0% - 0% -

Reserves 8,029 1% 6,640 1% 4,991 1%

Surplus on revaluation of assets - net of tax 5,955 1% 5,371 1% 3,260 13%

Unappropriated profit / (Accumulated Losses) 12,103 42% 8,497 18% 3,296 -217%
31
 52,262 0% 46682 5% 37720 5%

Profit & Loss Account Mark-up / return / interest earned 86,019 6% 80,867 72% 46,893 35%

Mark-up / return / interest expense (62,694) 16% (54,110) 102% (26,840) 41%

Net mark-up / interest income 23,325 -13% 26,757 33% 20,053 29%

Non-mark-up / interest income 13,046 231% 3,940 7% 3,673 -20%

Total income 36,371 18% 30,696 29% 23,726 18%

Non-mark-up / interest expenses (17,519) 18% (14,876) 17% (12,666) 25%

Profit before provisions 18,852 19% 15,820 43% 11,060 10%

Provisions and write ofs – net (6,862) 286% (1,776) -255% 1,148 -108%

Profit before taxation 11,989 -15% 14,044 15% 12,208 -360% x

Taxation – net (5,046) -13% (5,795) 25% (4,645) -438%

Profit after taxation 6,944 -16% 8,249 9% 7,564 -328%

Ratio Analysis

2020 2019 2018

Profitability ratios

Interest Ratio % 72.88% 66.91% 57.24%

Non markup/ interest income to Avg. total assets % 1.33% 0.50% 0.54%

Net markup/ interest income to Avg. total assets % 1.68% 3.16% 3.09%

Admin expense to profit before tax Times 1.41 1.03 1.03

Non-Markup Expense Ratio Times 1.46 1.06 1.04

Gain Ratio 23.28% 0.72% 0.12%

Net investment in Finance Lease to Avg. Total Assets % 3.21% 4.17% 5.11%

Non-markup/ interest expense to total income % 17.68% 17.54% 25.05%

Admin expense to non- markup income Times 1.29 3.67 3.43

32
Cost to income ratio % 48.17% 48.46% 53.38%

Cost to income ratio (excluding WWF) % 47.25% 47.53% 53.38%

Investment Ratios
Earnings per share (before tax) Rs 4.54 5.31 4.62

Earnings per share (after tax) Rs 2.63 3.12 2.86

Breakup value per share (excl. share deposit money): Rs 17.52 15.63 13.03

- without surplus on revaluation of fixed assets Rs 19.05 16.93 13.55

- without surplus on revaluation of investments Rs 18.66 16.82 14.27

- with surplus on revaluation of fixed assets & investment Rs 19.77 17.66 14.27

Cash Dividend % 10.00% 7.50% 7.50%

Dividend per share Rs 1.00 0.75 0.75

Dividend Yield ratio (based on cash dividend) % 10.19% 6.89% 6.69%

Dividend Payout ratio % 38.07% 24.04% 26.21%

Price to book value ratio Times 0.47 0.64 0.84

Price to earnings ratio Times 3.74 3.49 3.92

Dividend cover ratio Times 2.63 4.16 3.81

Share Information
Market value per share - Rs 9.27 11.33 11.97

High - during the year Rs 14.33 14.57 13.85

Low - during the year Rs 6.52 6.97 8.1

Market Capitalization Rs. in Million 24,507 29,953 31,645

Asset Quality to deposits ratio % 53.02% 62.06% 71.49%

Gross Advances to deposits & borrowings ratio % 44.73% 55.83% 66.80%

Net Advances to deposits ratio % 46.84% 55.47% 64.12%

Investments to deposits ratio % 67.99% 52.31% 35.27%

Average Cost of Deposits % 7.04% 7.68% 4.17%

CASA to total deposits % 65.37% 68.24% 64.45%

Advances net to total assets % 35.71% 44.11% 53.46%

NPLs to Gross advances ratio % 12.93% 11.98% 11.60%

33
Provision to Gross advances ratio % 11.65 % 10.62% 10.31%

Coverage Ratio (specific provision/ NPLs) % 83.58% 87.84% 88.14%

Coverage Ratio (total provision/ NPLs) % 90.13% 88.65% 88.85%

Earning assets to total assets ratio % 88.82% 86.06% 86.40%

34
 SWOT ANALYSIS

SWOT analysis stands for the Strengths, Weaknesses, Opportunities and Threats. It is the evaluation of
organizations internal strengths and weaknesses as well as its environment opportunities and threats. In SWOT
analysis the best strategies accomplish an organization’s mission by:
 Exploiting an organizations opportunities and strength
 Neutralizing it threats
 Avoiding or correcting its weakness
SWOT analysis is one of the most important steps in formulating strategy using the organization mission as a
context, managers assess internal strengths distinctive competencies and weakness and external opportunities
and threats. The goal is to then develop good strategies and exploit opportunities and strengths neutralize threats
and avoid weaknesses

STRENGTHS

1. Firstly, it is supported by the Punjab Government, it builds the people trust.

2. Bank of Punjab is rated among top six banks in Pakistan in perspective of remittance business as
compare with other province banks.
3. BOP is performing Positive role in economic progress through the operations and innovative products.

4. BOP is working as right arm government of Pakistan as it is responsible for all claims of government for
recovery as well as payment. All depositor of BOP is in relief that their money security is guaranteed by
government of Pakistan.
5. It acts as an agent of the Central Bank wherever the State Bank does not have its own Branch.
6. The working condition in the BOP branch here is very conductive and favorable for better output. The
informal environment affects the performance of the employees in a positive way.
7. Earning commission from SBP on Government transaction.
8. Never facing problem of cash/currency being its Chest and Sub-chest
9. Holds largest deposit base in the market share in terms of number of accounts.
10. Leading bank in agriculture financing amongst commercial banks with the market share of 15%.

WEAKNESSES

1. Lowest Internal Control and Compliance System, SBP rated “Marginal” which is alarming for the
Bank.
2. Unsatisfactory corporate culture of the Bank.
35
 3. Physical environment and atmosphere compared to other banks is not meet the standard.

4. Less number of Online Branches.

5. Ineffectively use of technologies i.e., Information technology.
6. Shortage of staff- per employee customer is very high side.
7. Technical education and training of staff is insufficient the workload in NBP is not evenly distributed
and the workload tends to be more on some employees while others abscond away from their
responsibilities, which serves as a demonization factor for employees performing above average work.
8. In BOP the individual difference has strong impact on the organization’s performance due to the wrong
criteria of selection of the employee. So, with the passage of time individual differences are increasing
which are undermining the good will of the organization.
9. Uncertainly among the employees due to threat of downsizing.

OPPORTUNITIES
1. Being a Government Bank BOP having wide scope in economic market.
2. Trust and reliability create chances to enhance deposit and profitability.
3. Its vast network of domestic branches can help to expand business.
4. Bank’s deposit is increasing rapidly so there is a great opportunity to enhance its investment and
financing.
5. Being an agent of State Bank of Pakistan,
6. The bank is reshaping its portfolios by investing into higher area of growth developing core competing
as a result to get maximum return.
7. I.T and HR are important factors for development in any organization, BOP continue struggle to
achieve this target it can play vital role in local economy.
8. Earning commission/exchange on Government transactions.

THREATS
1. SBP penalties due to low internal control and compliance.
2. Government, SBP and Prudential Rules and Regulations.
3. Schedule banks and Multinational/International bank’s profit rates.
4. Its staff switching over to other private banks due to more facilities.
5. Other bank’s charming atmosphere and relaxation in documentation.
6. BOP staff code of ethics and practices.
36
 7. Government Schemes, Government Revenue Collection.
8. Payments and FBR Collections create heavy workload.

37
 Suggestion and Recommendations

 I n t h e l i g h t o f t h e k n o w l e d g e o b t a i n e d studying the organization, the following

recommendations may prove to be successful to the bank.

 To capture a considerable share in the banking sector of the country, the prime objective
should be awareness in the general public. For t h i s i t s h o u l d l a u n c h a w e l l - p l a n n e d
advertising campaign in the public .

 Physical facilities in a bank also play their role in enhancing its

gradea n d   s o u n d   i m a g e .   T h e   b a n k   s h o u l d   k e e p   t h e s e   f a c i l i t i e s   l i k e   f u r n i t u r e ,  parkin
g facilities for the customer.

 Salaries of the officers must be compatible to other private banks so that the BOP can attract
professionals, intelligent persons.

 The Bank of Punjab should minimize its expenses.

 Special awards should be given to the hardworking employees who  performed extra-ordinary
in the bank.

 The bank should come up with new and innovative products. It would be advisable to make these
products while keeping in mind the gap between what people want and what their banks are providing
them.

 T h e B a n k o f P u n j a b s h o u l d c o n c e n t r a t e m o r e o n a d v a n c e s t h a n o n investments

 The bank should come up with such products or services in which the customers would not have to
come to the bank at any stage i.e., Telephone Banking etc.

 The Bank of Punjab should use the latest technology because the bank which can provide speedy,
accurate and standard services in the delivery of  products, loans etc. to the customers will be successful
e.g., computerization, fax installation.

 The authority should be delegated to the manager level.

 m a n a g e m e n t   o f   B a n k   o f   P u n j a b s h o u l d   t r y   t o   a v o i d   t h e p o l i t i c a l influences and
should give loans on merit.

 The bank should plan to gear up its recovery function on war fooling and recognize the recovery
function.

 The Bank of Punjab should give some extra credit to concern

t o  professional qualifications such as MBA(IT)’s, M.B.A’s, C.A’s A .C. M .A ‘s at the time
of recruitment and selection.

38
  Interview should be conducted while recruiting personnel, to consider the personality characters,
communications skills, and sociability.

 T h e b a n k s h o u l d a d o p t a p o l i c y t o a c c o m m o d a t e a n d f a c i l i t a t e t h e research scholars
who want to study the banking affairs. The universities other institutions can help to launch the studies
regarding banking business.

 A l l p o s s i b l e e f f o r t s s h o u l d b e m a d e t o p r o t e c t t h e b a n k f r o m t h e interruption of
Provincial government.

 There should be an association of employees to convey the voice of  the employees to the
administration

Conclusion
The report is all about Bank of Punjab, one of the leading banks of Pakistan banking industry with 284
nationwide and almost 18 branches operating in other countries. It has maximum coverage with
facilities of ATM and online banking throughout Pakistan.
It is a part of State Bank of Pakistan, and it is its major strength. It is providing different facilities to its
customers. Inside the bank, in branch banking it has Clearing and Collection Department, Government
Receipts Processing Department, Account Opening Department, Remittance Department, Customer
Services Department Cash Department, Deposit Department, Advances and Credit Department. These
are the most common departments exist in almost each branch. It is offering different deposit
choices, advances, credits, and securities etc. for its customers.
Its Human Resource is its major strength that is leading this bank in this way but there is much gap to
cover yet. The other strengths this bank has are that it is acting as Agent of State Bank of Pakistan,
providing Agency Arrangements for different government organizations include WAPDA and PIA,
Profitability and a vide coverage throughout Pakistan through its Corporate Branches. And also, it has
comprehensive range of products it is offering in market.
The challenge it is facing are currently the lack of implementation of rules and regulations that may
lead to weak organizational culture, old organizational culture, no regular promotions practices and
not much use of IT technology in bank as other are using. There are many workers and employees’
unions exist in National Bank of Pakistan that use to play organizational politics instead of doing
productive work that leads to wastage of time.
As analysis shows that BOP is a most growing organization with highest return on capital, largest
market share amongst all Pakistani banks and cost to income ratio is the highest in banking sector.
But there is further need for improvement to overcome weaknesses and to maintain its position.

39
As far as my internship and experience is concern, I learnt a lot during my internship. I learn a lot
about banking practicing in Pakistan, rules and regulations and different procedures followed by
banks, the organizational culture and structure of the bank, Bank of The Punjab.

CHAPTER 4……. ANNEXURE

LETTER OF JOINING

40
LETTER OF COMPLETION

41
Financial report 2020
2020 2019

ASSETS
Cash and balances with treasury banks 69,271,804 53,414,628
Balances with other banks 2,397,707 10,310,569
Lending’s to financial institutions 16,086,867 4,059,771
Investments – net 567,788,623 361,452,930
Advances – net 391,160,612 383,313,380
Fixed assets 14,812,949 15,218,893
Intangible assets 688,508 793,285
Deferred tax assets – net 7,774,264 6,567,783
Other assets - net 5,464,682 33,796,541
1,095,446,016 868,927,780

LIABILITIES
Bills payable 4,168,641 3,421,083
Borrowings 154,841,415 77,044,955
Deposits and other accounts 835,067,592 691,017,447
Liabilities against assets subject to finance lease 6,791,700 8,794,420
Deferred tax liabilities - - Other liabilities 42,315,157 41,967,541
1,043,184,505 822,245,446
NET ASSETS 52,261,511 46,682,334

REPRESENTED BY
Share capital - net 26,173,766 26,173,766
Reserves 8,029,024 6,640,276
Surplus on revaluation of assets - net of tax 5,955,359 5,371,207
Unappropriated profit 12,103,362 8,497,085
52,261,511 46,682,334

42
Learning as a student internee

Week# 1
Pension and Verification Department.
In first week I learned different operations perform by pension and verification department. The behavior of
trainee officer and other employees was satisfactory and I really appreciate them for giving important time to
teach us practically. There are 5 types of pensioners given below
1. Provincial
2. Central
3. Defense
4. EOBI
5. Railway
These are different according to their PPO numbers. I am fully trained now in this particular job and I have
served more than 100 bank's customer in this week.
Functions performed in this department:
How to fill form?
How to enter in ledgers and balance account
What are file and all other things relating to pension department.
Week# 2
ACCOUNTING OPENING
In second week I learned how to open the bank accounts. In this week I repeatedly perform this activity. The
opening of account is the most important function performed by bank employees and required high focus.This
department is connected to open new accounts of the customers. The Opening of an account is the establishment
of the relationship between the banks and customer. After opening account at a bank account holder becomes a
‘Customer’ of the bank. Opening of an account is important for a bank; there is need of huge care and focus in
this matter. The Bank of Punjab has specific structure and technique for opening on account which are used and
followed by all its branches. There are many types of account such as
Current
PLS saving
PLS term
Premium saver
Call deposit and NIDA account.
The documents important and compulsory to submit by the account holder to the account opening employee are
following
Photocopy of your CNIC
43
Photocopy of next of kin CNIC
Photocopy of your mother CNIC
Photocopy of your home electricity bill
3 Photos if she/he can’t sign means illiterate or sign in urdu.

Learning as a student internee

Week#3
Assignment on Resolving Discrepancies in different accounts:
Currently BOP all branches in Multan are working on a assignment of resolving different discrepancies in
different accounts on the direction of their Head Office. Different accounts have different discrepancies.
Following are the discrepancies that we resolve during Third week:
1- CNIC photocopy : It includes photocopy of account holder's Computerized National identity card. We call
account holders to send their CNIC photocopy or picture through whatsap or mail to resolve this discrepancy.
2- Source of Income of account holder : It includes salary slip,pension slip or any source which proves that
account holder have any income source.
3- FATCA form : It includes different question related to whether the account holder is US national or is he
pays tax to US government.
4- PEP form: It includes different Yes or No based questions about political activities of account holder.Like
whether he is involved in politics or not.
5- Account holder's Biometric verification:- Account holder's visited BOP Hussain agahi branch for the thumb
verification (Biometric) to resolve this discrepancy.
6- Birth Place & Date of birth confirmation.
7- Next of Kin form.
Week # 4 :
Cash Department: I worked in cash department during 4th week of internship. Cash department performs the
following function.
Receipt
Payments
Transfer of funds from one account to another
Handling of ATM
Verification of signatures
Handling of prize bond

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Cash receipt Section:
The money which either comes or goes out from the bank, its record should be kept. Cash department performs
this function. The deposits of all customers of the bank are controlled by means of ledger accounts. Every
customers has its own ledger account and has separate ledger.
Clearance Department:
A clearing house is an association of commercial banks set up in given locality for the purpose of interchange
and settlement of credit claims. The function of clearing house is performed by central bank of a country by
tradition or by law. In Pakistan, the clearing system is operated by the SBP. If SBP has no office at a place, then
BOP as a representative of SBP act as a clearing house.
Remittance Department:
Remittance means a sum of money sent in payment for something. This department deals with either the
transfer of money from one bank to other bank or from one branch to another branch for their customers. BOP
offers the following forms of remittances.
a. Demand Draft b. Telegraph Transfer c. Pay Order
d. Mail Transfer

Learning as a student internee

Week#5
Locker/Transfer:
My fifth week was spent to locker and transfer officer ,where they give me the all information regarding the
lockers, we have three size’s of the locker are available with different rent amount payable per annum. The
size’s are small ,medium and large. You can get small locker with Rs. 3000/- rent plus FED and plus One time
security of Rs. 20,000/-. If a person want medium locker rent is Rs 4,000/- plus FED and security of
Rs.30,000/-.If a person want large locker rent is Rs. 5,000/- plus FED and security of Rs. 50,000/- .
The security is refundable. When a customer want to get a locker , He/she has to provide the security fees and to
fill the locker documents on which all the necessary information is mentioned clearly. One key of the locker is
store to bank and one for the customer .When a customer want to use the locker ,he/she has to came to locker
officer ,and where he write the locker number and takes signature of the customer as a proof .
Then , I learnt about the transfer. The transfer of the cheques are done by transferring fund from one account to
another account .But both of the account are of the Bank Of Punjab and of the same branch Hussain agahi
branch . For example, a person came to a transfer officer along with cheque ,and said he want to transfer the
amount of that cheque to a specific account .The officer saw the slip on which the account number of that
person is mentioned where he want to transfer the money .
After verifying the signature ,amount in words and figures on the cheque ,the transfer officer transfer the
amount to that account.

Week#6
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Remittance:
The Remittance officers guide me about all the information regarding remittance. Remittances is the process of
sending money from outside the country towards their parent country .
The people who work abroad send remittance to their families. There is the easy process of sending money from
abroad with the help of agent like Money Gram and RIA Money transfer .They have reach more than 150
countries and having 300,000 plus local agents available their. The person who has account of Remittance at
Bank Of Punjab can avail this offer .They can get payment in hand or in their bank account .

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