Work from Home HandBook for FFA RMs (Both Retention & Acquisition)

Dear Colleague,

Congratulations on being selected as a Relationship Manager at Ffreedom.com,

"We believe that the people shouldn't be taken to jobs instead jobs should be taken to
people"

Happy to inform you that you have been provided with work from home opportunity
permanently considering the current pandemic situation. However, you will be required to
report back to office when you are promoted to the next level. For your convenience, below
are the general guidelines to be followed as long as you work from home.

1. As a Relationship Manager you will be guiding our customers who download Financial
Freedom App & assist them in purchasing the subscription. You will use IM Team App
(an exclusive mobile app developed for ffreedom app employees) available on
Google Playstore to perform your duties. You will get access to our customers once
you clear your certification. You will be able to call our customers directly from our
mobile application hence your mobile number won't be exposed to our customers.
2. You don't need a laptop or a computer to perform your duty. All you need is a decent
smartphone with good internet connectivity. However, if you have a computer or a
laptop, you can access your CRM through https://www.apps.ffreedom.com
3. You will need a minimum of 3GB internet data per day during your initial 6 days of
Zoom Training. And your training will be provided in 5 different languages -
Kannada, Tamil, Telugu, Malayalam & Hindi. You can choose to attend the training in
the language of your comfort.
4. You will be receiving your salary every month based on your attendance & talk time.
You will have to punch in to the CRM before 9AM by updating the tasks planned for
the day in the notes section and will have to punch out only after 6PM by updating
the tasks completed for the day in the notes section on all working days. You will
have to achieve min 4 hours of talk time for every working day, which means if you
are working for 25 days in a month, you will have to achieve min 100 hours of talk
time. If you achieve less than 2 hours talk time on any day, it will be considered as
Leave; if you achieve between 2-3 hours of talk time then it will be considered as 0.5
day present, if you achieve between 3-4 hours of talk time then it will be considered
as 0.75 day present and if you achieve more than 4 hours of talk time then it will be
considered as full day present. Talk time refers to the time you spend speaking to
our customers. To achieve 4 hours of talk time, you will have to work for minimum 8
hours a day.
5. You will be eligible for one paid leave for every 20 working days in a month. In case
if you don't work for minimum 20 days in a month, you won't be eligible for any paid
leave. Working days will be calculated based on the talk time achieved.
6. Your salary for the month will be paid on the 10th of following month into your Bank
Account updated in your HRM.
7. You will be provided with 1 week of online training by our Trainers and you will have
to clear a certification before you get access to speak to our customers. Certification
process has the following 4 steps,
 1. You will have to attend 6 days of training over Zoom and submit 10
Assessments to confirm that you have understood the training provided.
2. You will have to make 5 people in your circle to download Financial Freedom
App to confirm that you have the conviction in the Job.
3. You will have to recommend minimum 3 relevant courses in the app to those
5 people and make them watch those course trailers.
4. You will have to make 3 of them to buy Financial Freedom App Subscription to
confirm that you have the ability to Sell.
8. If you don't achieve minimum 40 hours of talk time in a month, your employment
will be terminated effective 1st of the following month. However, your earned salary
for the previous month will be paid.
9. You will receive Rs 22,000 Salary per month which includes, Rs 12,000 fixed salary,
Rs 3,000 attendance allowance and Rs 7,000 variable pay.
1. Rs 12,000 fixed salary will be paid based on your attendance as mentioned in
point no 4.
2. You will receive Rs 3,000 attendance allowance if you are present for min 24
days in a Month.
3. You will receive Rs 7,000 variable pay based on your performance and
company's incentive policy.
10. Your monthly salary will be calculated as below,
1. If you are present for 24 days in a Month - You will receive Rs 12000 + Rs
3000 attendance allowance after deduction of applicable PF, PT & Gratuity.
2. If you are not present for 24 days in a Month - You will receive fixed salary
(Rs 12000*number of present days/total working days in the month) after
deduction of applicable PF, PT & Gratuity.
11. You will receive your salary after the deduction of applicable EPF, Professional Tax &
Gratuity as per your offer letter.
12. You will be working on all days except on Govt Holidays as updated in the HRM and
on Sundays. However, if you work on Holidays & on Sundays, you will get
attendance based on your talk time & the revenue will be considered for the monthly
revenue targets. Also, you will be eligible for daily incentive on Sundays & Holidays
as mentioned below.
13. If your revenue per hour of talk time is less than Rs 400, then your Team Leader will
audit your calls and train you accordingly. However, if your revenue per hour of talk
time is below Rs 300, then you may have to undergo recertification by your TL.
14. If you take more than two consecutive days of unapproved leave (less than 2 hour of
talk time for a working day is considered as leave), you will receive a show-cause
notice to explain the reasons for the leave and if the same continues again, you will
be considered as absconding from work. Under such circumstance, you will not be
eligible for any kind of full & final settlement from the company.
15. You will be eligible for salary hike only when you are promoted as Sr RM. You will
have to achieve Rs 1 lakh gross revenue in a month to be promoted as Sr RM and
you will receive a salary of Rs 20000 (Rs 15000 fixed plus Rs 5000 attendance
allowance) once you are promoted as Sr RM.
16. You will be reporting to your Team Leader and you will have a dedicated HRBP to
assist you on any matters related to your employment. You can find your Team
Leader & HRBP contact number & email ID in your HRM (HRM > Employee Forum >
My Profile > My Supervisors). Incase, if you have any challenges in reaching out to
your Team Leader or HRBP, you can write to hr@ffreedom.com or call on
7975527086 / 9513741222 / 6361210268.
17. Incase if we find that you are indulged in adding up fake talk time either by calling
your own references or by speaking to customers without any purpose, then you will
 be terminated without any notice and you wont be eligible for Full & Final settlement
from the company.
18. Only talk time achieved by calling the customers claimed through your CRM will be
considered for your talk time target and the talk time achieved by calling your
reference customers wont be considered.
19. Incase if we find that you are giving wrong commitment of any kind to customers,
then you will be terminated from your employment with the company without any
notice and you wont be eligible for full & final settlement from the company.
20. You will have to join the daily meetings over Zoom at 9 AM on all days.
21. You are eligible for your daily incentive as mentioned below. Your daily incentive will
be transferred to your bank account on a daily basis.

Daily Incentive Plan

Subscription Plan CRM Customer Incentive

Amount

3 Month Subscription Rs 200

Plan

1 Year Subscription Plan Rs 400

3 Years Subscription Rs 800

Plan

We are excited to support you in building your career,

Wishing you the very Best,

Team HR
Suvision Holdings Private Limited