CSG

SI NG L E V I E W
TAKE A UNIFIED APPROACH TO
RE VENUE MANAGEMENT

CSGI.COM
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The market—and customer demands—are in flux. single product catalog, single rating engine and single
CSPs need to keep pace with network evolution and balance manager for prepaid, postpaid and pay-now
offer services that their customers want. But they services and convergent customer management.
won’t succeed if they don’t have the right system.
Production metrics and CSG benchmarking initiatives
Having the right business support system is critical to
have proven that Singleview can:
capture the revenue streams created by new market
opportunities—whether geographic- or sector-specific. Effectively scale both vertically and
horizontally to use additional hardware
NE W MARKE TS, ONE SYS TEM resources to grow the system

CSG Singleview helps CSPs monetize evolving Maintain performance levels and achieve near
network assets and deploy new business models that linear scalability as data volumes increase
support new services, channels, and subscribers.
Apply only the processing necessary to
CSG Singleview provides comprehensive convergent
implement required business rules
charging, billing and revenue management from a
single policy, rating, charging and billing engine. Deploy in a virtualized or cloud environment
The solution’s unified architecture means Singleview with limited additional overhead
can handle any type of pricing or business model,
increasing efficiency and lowering the cost of
ownership. High throughput, low-latency solutions
help your business scale horizontally and vertically.

At the heart of Singleview lies the Transaction Engine,

a central hub for managing processes and workflow;
and a single database for its rating, charging, billing
and customer contact and call center modules. Across
these modules, Singleview has a single data model,

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED. CSGI.COM
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A UNIFIED APPROACH Tailor to your business: Singleview is available as a

wholly integrated solution or in modules, letting you
Conquer converged markets: Singleview is design a BSS solution that works for your business.
designed to support the convergence of all service Implement the modules you need now, and add the
types, media and subscription models. Singleview rest later without worrying about integration.
eliminates coding and complexity, letting you focus
on the market and new business models like IoT Improve the customer experience: Customers want
and cloud. The solution’s flexibility means you can to use the highest quality networks and services—at
provide the content that customers demand in a the right price. Craft stronger and smarter customer
timeframe that doesn’t just follow market pace, but relationships with access to important customer
drives it. Singleview is proven and used to support data in real-time. Selling the services that customers
consumers, enterprises, or both. want now increases customer satisfaction and the
likelihood of upsell.
Reduce total cost of ownership: Managing disparate
business support systems can be time consuming
and costly. Consolidate operations with a complete
revenue, transaction and customer management
solution that works with other BSS/OSS platforms.
This interoperability lowers time to deploy and total
costs of ownership, as well as the risk that comes
with many integration programs. When deployed
through a standard set of published APIs, Singleview
seamlessly integrates with many other applications
in the CSP’s ecosystem.

Singleview’s TM Forum- compliant product

reduces the risk, cost and effort associated with
incorporating those solutions into your OSS and BSS
environments. The conformance scope of Singleview
is also broader than that of any other BSS vendor.

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED. CSGI.COM
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BUSINE SS CONFIGUR ATION BUSINE SS & P OLICY

E XPLORER S TUDIO ADMINISTR ATION M A N AGEMENT
STUDIO
Actionable business Single pane of Business user interface Policy & charging
insights glass for singleview function (PCRF)
configuration

Dashboards: Marketing Integrated version Create new offers, Data service policy
Singleview
& Finance control & confirmation bundles & pricing drag management
management & drop

Pre-defined reports & Intuitive wizard-based Embedded

ad hoc reporting tool self-care

CUS TOMER CONVERGENT COMMERCE

M A N AGEMENT R ATING & ENGINE
BILLING
Campaign/ Prospect Real-time & batch Real-time authorization
management billing

Order entry Cloud & partner Dynamic account

subscriptions selection

Singleview Contact management Billing & invoicing Balance & multiple

quota management

Customer care Accounts receivable Session & event

charging

Treatment

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED. CSGI.COM
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SINGLE VIE W IS CUS TOMER MANAGEMENT

MADE OF SE VEN KE Y Customer Management offers a real-time,

360-degree view of customer and service
COMPONENTS: information, supporting functions from prospecting
and orders to post-billing support and issue
resolution. Using Customer Management,
CONVERGENT CHARGING & BILLING customer service representatives can manage
and support customer queries with predefined
Simplify the design, delivery, charging and
business processes like adjustments, payments,
billing of the services your customers demand.
and collections. This reduces contact center
Convergent Billing lets you manage transactions in
handling times, increases customer satisfaction,
real-time or batch, delivering the most up-to-date
and improves workflow efficiency. Architecturally,
information on pricing and services. The system is
Customer Management provides a low-risk CRM
also highly scalable—horizontally and vertically—
solution deployed with Convergent Billing in a single
and can support large volumes of customers and
installation, single database and common operating
transactions. The system supports multi-language
environment.
invoices in multiple currencies and multi-level,
dynamic customer hierarchies.
BUSINESS E XPLORER
COMMERCE ENGINE Business Explorer is a business insight solution,
combining Singleview and third-party data to give
Commerce Engine removes the barriers between
you the most complete view of your business. Start
prepaid and postpaid services, supporting both
with predefined dashboards, or create your own ad
online and offline session and event charging. Offer
hoc analyses and reporting. Business users then
any service to any subscriber, regardless of payment
have easy access to the critical information needed
method, all through one charging engine. Commerce
to drive decision making.
Engine offers real-time, low-latency and high-
availability charging and credit management, letting
you provide the same level of service to any subscriber. CONFIGUR ATION S TUDIO

Configuration Studio is an Eclipse-based Integrated

POLICY MANAGEMENT Development Environment (IDE) used to match
Singleview with your business rules and data
Policy Management is a 3GPP-compliant Policy
definitions. Create and maintain specific business
and Charging Rules Function (PCRF) that can be
rules via an easy-to-use extensible configuration
deployed fully integrated with Singleview. In this
platform. A BPMN editor is also included for
PCC scenario, Singleview is also operating as the
workflow definition.
OCS and SPR. It extends Singleview’s real-time
charging and subscriber policy capabilities to also
include network policy control for convergent voice
and data services.

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED. CSGI.COM
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BUSINESS & ADMINIS TR ATION S TUDIO

Specially designed for your marketing team,

Business & Administration Studio lets your team
quickly update pricing and create new bundles in
your product catalog. The application guides users
through the process of creating new offers and
bundles through a drag-and-drop interface.

ABOUT CSG
CSG simplifies the complexity of business
transformation in the digital age for the
most respected communications, media and
entertainment service providers worldwide.
With over 35 years of experience, CSG delivers
revenue management, customer experience and
digital monetization solutions for every stage of
the customer lifecycle. The company is the trusted
partner driving digital transformation for leading
global brands, including Arrow, AT&T, Bharti Airtel,
Charter Communications, Comcast, DISH, Eastlink,
iFlix, MTN, TalkTalk, Telefonica, Telstra and Verizon.

At CSG, we have one vision: flexible, seamless,

limitless communications, information and content
services for everyone. For more information, visit
our website at csgi.com and follow us on LinkedIn,
Twitter and Facebook.

© 2018 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED. CSGI.COM