Professional Documents
Culture Documents
Bhaskar, H.L. (2018) ‘Business process reengineering framework and methodology a critical
study’, International Journal of Services and Operations Management (IJSOM), vol. 29, no. 4
Chang, J.F (2016) Business Process Management Systems: Strategy and implementation,
New York: Auerbach Publications
Cross, R. Arena, M. Sims, J. & Uhl-Bien, M (2017) How to Catalyze innovation in your
organization, New York: MIT Sloan Management Review [Online]. Available at:
Raynus, J (2016) Improving Business Process Performance: Gain Agility, Create Value, and
Achieve Success, New York: Auerbach Publications
Smith, D. (2015) Exploring innovation 3rd edition, New York: McGraw-Hill [Online].
Available at: