Sabuero, Arturo Jr. B.

BSIE - 3B

i.True or False

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ii. Identification

1. Value-based is defined using costs and prices as well as the number of attributes.
2. Quality of Performance Is how sound the product functions or service performs when put to
use.
3. Customer-craft Paradigm focuses on the product or service and performance should be
exactly as what customer demands.
4. Prevention Costs are incurred to avoid failure problems.
5. Verification is checking of inward bound material, process, setup, and products against
contracted specifications.
6. Scrap is faulty product or material that cannot be repaired, used or sold.
7. Defect Prevention Deals with the means to deter the occurrence of defects and is usually
achieved using statistical process control techniques.
8. Cost of Conformance Is the cost of making available products or services based on required
standards.
9. Internal Failure Costs are acquired to treat defects revealed earlier when the product or
service is delivered to the customer.
10. A Process is a combination of methods, materials, manpower, and machines that work
collectively to produce a product or service.

iii. Enumeration
5 approaches to quality definition

1. The transcendent approach of philosophy

2. The product-based approach of economics
3. The user-based approach of economics, marketing, and operations management
4. The manufacturing-based approach
5. Value-based approaches of operations management
Sabuero, Arturo Jr. B.
BSIE - 3B

5 core concepts of TQM

Quality Control - process of inspecting goods to ensure they meet the requirements.
Quality Assurance -the entire process of ensuring minimal defects.
Quality Management -the tools and techniques used to ensure quality is met.

Quality Performance -the performance of each department measured against standards.

Quality Management Systems - ISO9000 AND SABS use to check on the performance and on the
management.