REPOR

T
2022
WRITI

BBA 4th Semester

Management Sciences Dept.

Faculty: Ma’am Aneela Jabeen

BY: NOROZE, JUNAID, RABIA, FATIMA.

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CONTENTS:

Summary – 01
Introduction - 02
Definition of Communication Barriers – 03
Organizational Communication Barriers – 04
How to overcome Communicational Barriers – 05
Conclusion – 06
Appendix – 07

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SIGNIFICANCE OF
THE STUDY:
An organization's success is not solely dependent on the rapid growth
of its profits. Behind each project's success is a good relationship and
cooperation among all members of the company. Communication is
the key to ensuring that the work runs smoothly. The agreement
while working cannot be achieved without proper communication
between company members.
As a result, the purpose of this research is to look for various types of
workplace communications.
Simultaneously, this study looks into how communication barriers
affect the flow of communication and information in the workplace. A
series of questionnaires was created and distributed to employees at
various companies.

DEFINITION OF COMMUNICATION:
Communication is the exchange of information between two people. Every action we take can be
interpreted as a means of communication. This is not a verbal exchange. It could be a raised eyebrow,
waving to a friend when you see them in a crowd, or making eye contact. It is not dependent on words, so
whether or not a person speaks, the message is automatically conveyed to the other party. Aside from
words, communication can occur through symbols, letters, actions, expressions, and so on.
Language is made up of symbols and signs that are unique to the culture that speaks and writes in that
language. Effective communication requires the use of a common language and an understanding of basic
concepts. Communication is the act of sharing something with another person or group of people, and it
can take place face-to-face or through communication devices.

COMMUNICATION BARRIER

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A communication barrier is anything that prevents one from receiving and fully understanding messages
sent to another to convey ideas, thoughts, or any other type of information. These various communication
barriers disrupt or interfere with the message that someone is trying to send. This occurs because the
sender's message may not be understood exactly as intended. Communication barriers are factors that
inhibit the effective flow of information during the communication process.
Communication barriers could be physical, such as sad music playing, or emotional, such as when a
person is too excited or happy to listen to what another individual is saying. Communication barriers can
include anything that disables communicators to deliver the right message to the right person at the right
time, or a receiver to get the right message at the right time. Communication barriers have existed in
business for decades and overcoming them should be a priority for any organization
Barriers often lead to your message becoming unclear confusing and difficult to others and for
communication to become more effective one has to overcoming these barriers to send a clear message to
someone. Miscommunication can quickly create issues, leading to a negative impact on morale,
productivity, employee engagement, trust, and revenue.
Communication barriers are anything within your organization that prevents people from receiving or
understanding messages, ideas, and information. These barriers can also prevent messages from being
sent effectively, causing a disunity within the organization. When there is no identifiable plan and
solution for addressing these barriers, it starts to negatively impact multiple areas of the business. It
trickles down from executives to managers and from managers to their teams

Organizational communication barriers include:

When you become aware of all the potential barriers to effective communication.
Including the following:

Filtering:
When the individual receiving the communication only hears or sees specific parts of the message based
on their own qualities, this is called filtering, and it prevents effective communication. Filtering can harm
communication in the workplace because it distorts the message and reduces its potency. This occurs
when the recipient of the message has a skewed perception of its purpose or its subject.

Selective perception:
Selective perception effects of the Managers' Perspective As was already mentioned, as opposed to one
person acting alone, a group of people establish and manage an organization. Consequently, it is

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understandable that managers in organizations always go through a process of looking for the ideal
candidate to fill a certain function and work for the organization. In actuality, the managers' selections of
applicants for employment within the company.

Information overloaded:
As Bertram Gross tells, the issue with information overload is that as the amount of information
increases, so does the reader's ability to digest it. Not only are people unable to locate the most crucial
information when they struggle to handle information.
How can you spread the news through your blog entries, social media posts, internal communications,
and more while avoiding information overload? Try the following methods to manage information
overload.

6 paradoxes for breaking through the clutter:

What should you do in the event of information overload? These six "paradoxes" are suggested by Martin
J. Eppler and Jeanne Mengis for communicating information that stands out in the crowd:
1. Familiar surprise: Attract audience members' attention in a captivating yet approachable manner.
Try using an intriguing subject line, a sharp lead, or a unique image.

2. Detailed overview: Let your audience members know what they will learn from this piece before
getting into the details. After the headline, you may include a summary that gives background
information and an overview.

3. Flexible stability: Don't force your readers to master complex structures and forms just to access
your information. Information mapping and standardized website and memo formats make it
easier for audience members to find what they're looking for.

4. Simple complexity: Information overload cannot be resolved by merely reducing the word count
of your message. Additionally, you must improve the information's clarity. Metaphors, both
verbal and visual, assist the audience understand complicated ideas by connecting them to
already-known notions.

5. Concise redundancy: To reach a variety of information consumers, deliver information in many

formats. For instance, in an article or meeting, you might use statistics, analogies, and examples
to deliver information.

6. Unfinished completeness: Use comments, polls, and questions at the end of articles to engage the
audience in the content. Audience members comprehend a message better and retain it longer
when they actively engage with it as opposed to simply digesting it.

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 How to overcome these barriers of communication:

Use of Simple Language: 

Use of simple clear and that type of words which have a right context ,avoid Jordan, slang and that's
words which have a double meaning and repeat anything that's causing confusion.
(For learning more about verbal communication skills refer to Appendix A)

Learning the Employee's native language:

Learning some basic greetings, words of engagement, praise and gratitude in Employee's native language
is great for strengthening communication and build rapport.

Show don't tell:

Sometimes the easiest way of learning something new is by watching someone else do not. Showing not
telling removes the communication barrier, whether it be demonstrating a practical or technical skills.
Similarly, visuals such as power point presentation or handouts can help non-native speakers what’s
required.

Promote active listening:

Active listening is first about understanding the other person, then about being understood as the listener.
As you gain a clearer understanding of the other person’s perspective, you can begin to introduce your
own ideas, feelings, and suggestions. A listeners have strong views, they suspend judgment, hold any
criticisms, and avoid interruptions like arguing or selling their point right away. It also helps both parties
to be clear on mutual responsibilities and follow-up. Briefly summarize what you’ve understood while
practicing active listening, and ask the other person to do the same.

Give positive criticism:

It is scientifically proven that positive encouragement is the best way to help employee’s improvement
rather than criticism. People usually do well when we encourage them positively. Positive criticism is
offering actual feedback in a friendly manner to help an employee perform better and help to create a
positional work environment, where employee feel comfortable to seek assistance in achieving their work
goals.
You need to do it the right way in order to motivate employees instead of making them lose morals.
Ensure that the positive criticism is clear and precise whether you are stating your observation, praising
the employee or suggesting for an improvement of a plan.

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 Communication is the most essential skill to thrive in an organization. Have
mutual understanding to follow through different tasks in while maintaining
good relationship with everyone in the organization.
Verbal and non-verbal communication both have a huge part in breaking down
the communicational barriers. Whether it is interacting with someone from
diverse background or breaking through environmental barriers.
Using a mutually understood language and listening attentively helps people
feel comfortable and more productive towards their work.

REFERENCES:
https://www.bing.com/ck/a?!
&&p=26697cdaed681f0eJmltdHM9MTY3MDgwMzIwMCZpZ3VpZD0zNmU3YjEyZS0yYTlmLTZjZTItMzgwN
i1hMWYxMmI5NjZkMWUmaW5zaWQ9NTE3MA&ptn=3&hsh=3&fclid=36e7b12e-2a9f-6ce2-3806-
a1f12b966d1e&psq=Communication+barrier+that+occur+in+organization+BY+priciple+of+management
&u=a1aHR0cHM6Ly9vcGVuLmxpYi51bW4uZWR1L3ByaW5jaXBsZXNtYW5hZ2VtZW50L2NoYXB0ZXIvMTIt
NC1jb21tdW5pY2F0aW9uLWJhcnJpZXJzLw&ntb=1
https://youtu.be/2azWoIYkrEQ
https://www.researchgate.net/publication/
344149639_COMMUNICATION_BARRIERS_AT_THE_WORKPLACE_A_CASE_STUDY

APPENDIX:

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The use of words to share information with There is a set of factors that could have
others is known as verbal communication. negative implications in facilitation of
As a result, it can include both spoken and organizational communication.
written communication. Many people,
however, use the term to refer to only spoken https://research-methodology.net/
communication. The verbal component of barriers-in-organisational-communication/
communication is all about the words you
A more thorough insight on how to
choose, as well as how they are heard and
overcome organizational communication
interpreted.
barriers.
https://www.skillsyouneed.com/ips/verbal-
https://www.trainingexpress.org.uk/
communication.html
overcome-the-barriers-to-effective-
Nonverbal communication is the transfer of communication/
information through body language, facial
expressions, gestures, created space and
more. For example, smiling when you meet
someone conveys friendliness, acceptance
and openness.

https://www.indeed.com/career-advice/
career-development/nonverbal-
communication-skills#:~:text=What%20is
%20nonverbal%20communication
%3F,conveys%20friendliness%2C
%20acceptance%20and%20openness.