Program: Bachelor of Science in Hotel and Restaurant Management

Name:
Date:

Housekeeping Technical Skills Checklist (Self-Assessment)

This is a self-assessment checklist to be used during the home-based training. It is a
comprehensive list of the key tasks to be carried out when learning the core housekeeping
technical skills. When you feel competent and knowledgeable in the area, then check the
appropriate box, which is a record of what you have learnt and practices in school. Attach at least
five (5) documented photos or videos that display your best knowledge and competency towards
basic housekeeping duties that corresponds to the box you have checked.

Basic Housekeeping Duties in the Guest Rooms

I know and I can Yes No In
Progress
1. Make up the bed
2. Strip the bed
3. Dust furniture
4. Clean the bathroom
5. Perform turn down service
Servicing Guest’s in-Room Requests
I know and I can Yes No In
Progress
1. Greet guests professionally
2. Accepts and record guest’s requests and provide service
according to hotel SOPs
3. Advise guests on use of item delivered to guest room as
needed
4. Relay requests not related to Housekeeping to appropriate
department
Basic Housekeeping Duties in Public Areas
I know and I can Yes No In
Progress
1. Dispose garbage in accordance with hygiene, safety, and
environmental regulations.
2. Clean wet and dry areas following safety and environmental
standards.
3. Select equipment according to type of cleaning to be done
Cleaning and Maintenance
I know and I can Yes No In
Progress
1. Operate, use and care for equipment used for cleaning
furniture, mirrors, lights, glass doors, and carpets
2. Identify the materials, cleaning agents, and chemicals used
for cleaning floors, wall, ceilings of hotel
3. Identify the materials, cleaning agents, and chemicals used
for cleaning floors, wall, ceilings of hotel

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
Laundering Guests Clothes and Linen
I know and I can Yes No In
Progress
1. Count and sort items in accordance to cleaning process
2. Operate laundry equipment in accordance to manufacturer’s
instructions
3. Use proper cleaning agents and chemicals for laundry
4. Check items after laundry to ensure quality cleaning

Front Office Systems and Procedures Observations Checklist

This checklist will help you observe and reflect on the operation of the department. It is based on
a series of systems, processes and procedures which help the department run smoothly.

Observe and Consider Notes and Reflections

Front Office reservation systems and Use of
technology in the Front Office (10pts.)

 How does the reception use digital technology

for its operation?

 What systems are in use?

Yields Management (20pts.)

 Who does the forecasting?

 How far out do they forecast?

 Do they use competitive benchmarking to

analyze competitors?

 Who sets the target for occupancy, yield and

RevPAr?

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
Customer Communication (15pts)

 How does the Front Office team maintain high

levels of professional communications with
customers?

 Guest history-how does this operate?

 Special offers, discounts, new events, etc.

How do they keep close to their customers?

Front Office Communication (10pts)

 How does the Front Office communicate with

other departments?

 How do customer feedback systems and

communications with customers operate?

Supervision and Monitoring (10pts)

 Who supervises and monitors the department?

 How is teamwork encouraged?

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
Food and Beverage Technical Skills Checklist (Self-Assessment)

This is a self-assessment checklist to be used during the home-based training. It is a

comprehensive list of the key tasks to be carried out when learning the core housekeeping
technical skills. When you feel competent and knowledgeable in the area, then check the
appropriate box, which is a record of what you have learnt and practices in school. Attach at least
five (5) documented photos or videos that display your best knowledge and competency towards
basic housekeeping duties that corresponds to the box you have checked.

Meal Mise-en-Place
I know and I can Yes No In
Progress
1. Arrange floral decorations for restaurant table and a buffet
table
2. Lay placemats
3. Handle cutlery, crockery and glasses safely and hygienically
4. Load, carry and handle trays of empty glasses
6. Clean, polish and stack plates in hot cupboard or side board
where appropriate
Greeting the guest and taking the order
I know and I can Yes No In
Progress
1. Greet guests in a professional manner
2. Present menus and wine lists
3. Take the food and beverage order, offering advice
Cleaning and Maintenance
I know and I can Yes No In
Progress
1. Operate, use and care for equipment for cleaning floors,
furniture, mirrors, lights, glass doors, cutlery, crockery,
glasses and carpets
2. Identify the materials used for cleaning the food and beverage
service area and food and beverage equipment
Billing and Payment
I know and I can Yes No In
Progress
1. Make up a customer’s bill including the calculation of service
charge
2. Present the bill to the customer
Menu Knowledge
I know and I can Yes No In
Progress
1. Identify the accompaniments, cover and service for popular
menu items
2. Identify the accompaniments, cover and service or cheese,
desserts and savories
3. Recognize and know popular dishes

Self-Assessment Checklist/Reflection Rubrics

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
Year/Section: Score:

Element Not Meeting Approaching Meeting Exceeding Final

Standard Standard Standard Standard Score
1-3 4-6 7-8 9-10

Opinion with Opinion is Opinion is clear Opinion is Opinion is

Reasons unclear, no but reasons are clearly stated clearly stated
reasons are unclear or and reasons and reasons
given. incomplete are stated are strong.

Explanation Little to no Explanation Clear Clear and

explanation of attempts to explanation concise
the discuss the that discusses explanation
information information but most of the that
presented is unclear at information thoroughly
times. presented. discusses the
information
presented.

Conclusion Abrupt Ends with a Ends with a Effectively

ending. No concluding concluding ends with a
concluding statement that statement strong
statement. does not clearly about the concluding
relate to opinion opinion statements.
stated. stated.

Organization Little to no Attempts to Organizes Strong

& Transitions attempt at organize ideas, ideas in a organization
organization but transitional logical way. and
language needs Transitional transitional
to be added. language language used
used. throughout.

Mechanics Distracting Mechanical A couple Mechanics

(Spelling & mechanical errors distract at errors present, reflect careful
Grammar) errors times. but they do editing.
throughout. not distract.

Total Possible: 50

Video/Picture Checklist Rubrics

Name: Date:
Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
Year/Section:

Element Not Meeting Approaching Meeting Exceeding Final

Standard Standard Standard Standard Score
1-3 4-6 7-8 9-10

Subject Content Subject is Subject is clear Subject is Subject is

unclear, no but reasons are clearly stated clearly stated
reasons are unclear or and reasons are and reasons are
given. incomplete stated strong.
Documentation Little to no Documentation Clear Clear and
documented attempts to documentation concise
information discuss the that discusses documentation
presented information but most of the that thoroughly
is unclear at information discusses the
times. presented. information
presented.

Organization & Little to no Attempts to Organizes ideas Strong

Transitions attempt at organize ideas, in a logical way. organization and
organization but transitional Transitional transitional
language needs language used. language used
to be added. throughout.

Total Possible:30

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
May 26, 2021

ANNALIE G. CAMPOS, Ph.D.

Campus Director
This University

Dear Dr. Campos,

Christian Greetings!

Due to Covid-19, we have revised our Internship Program to a Home-based Internship Training.
This is a time of great uncertainty and as such, requires flexibility on everyone’s part. We do not want our
students to take any unnecessary risks that would put themselves or their loved ones in potential danger.
We do not know how long it will take companies to get back to some semblance of normal or start hiring
again for internships or work experience. Therefore, we are extending the Home-based Internship
Training as potential option for this school year 2020-2021.

It will also give the students an insight of the various operations, processes, techniques and
controls presently used in industry. It will serve as a training ground to help students gain competence,
and satisfaction in completing individual projects, and gaining insight into personal skills and attributes.

In connection with these, we would like to inform your good office that the BSHRM IV will be
having an Internship Orientation through online on May 31, 2021 at around 1:30 in the afternoon. The
said orientation training will be of great help to the said group of students who will be going to have their
Home-based Internship. It will be very beneficial for them for they will be orient with the content of the
said training plan.

Attach herewith is the Home-based Internship Training Plan and Orientation Program.

I am hoping for your favorable response on this matter. Thank you and God Bless.

Yours sincerely,

RECHEL C. VILLAGRACIA, MBA

SIAP Coordinator

ARNEL G. DOCE, MBA

SIAP Coordinator

Noted:

EDWIN JAIMES B. VILLAFLOR, MBA

EAL Coordinator

Recommending Approval:

LEIZL S. ALFONSO, MSBA-HRM

HM, Department Head

Approved:

DR. ANNALIE G. CAMPOS

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
Campus Director
INTERNSHIP REPORT

I. Title Page
II. Acknowledgement
III. Table of Content
IV. Housekeeping Technical Skills Checklist (Self-Assessment)
(Attached Copy)
V. Front Office Systems and Procedures Observations Checklist
(Attached Copy)
VI. Food and Beverage Technical Skills Checklist (Self-Assessment)
(Attached Copy)
VII. Webinar Series Reflection Paper
Note: Minimum of 350 words in each reflection paper
A. (PWU 1)
B. (PWU 2)
C. (ASTORIA HOUSEKEEPING)
D. (ASTORIA FRONT OFFICE)
Appendices:
Documentation
 3R size pictures for the Technical Skills Attachments with
Captions
 Photocopy of Certificate of Participation/Certificate of
Attendance
Note:
Internship Report should be in a long bond paper, white/cream folder with fastener
Internship report must be computerized.
Use double-spaced text
Indent first word in each paragraph
One-inch margin in all sides
Use Font Type: Arial
Use Font Size: 12

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)
 Internship Report

In Partial Fulfillment of the Requirements for

Internship Training

For a Degree in
Bachelor of Science in Hotel and Restaurant Management

Hospitality Management Department

Capiz State University, Sigma Campus

Submitted to:

RECHEL C. VILLAGRACIA, MBA

SIP Coordinator

Submitted by:

JUAN DELA CRUZ

BSHRM IV-BLUE

JULY 2021

Accredited: Accrediting Agency of Chartered Colleges and Universities of the Philippines (AACCUP)

Member: Philippine Association of State Universities and Colleges (PASUC)

Agricultural Colleges Association of the Philippines (ACAP)