Refund Policy

Refund Policy:

1. Once the student has made partial or full payment of the Program Fee and wants to
withdraw his admission from the Program, the student has to raise a refund request
through ‘My Applications’ page on www.upgrad.com or to the University and
completing the entire refund application process within the deadlines as set out more
particularly in ‘Table-A’ below.
2. For the cases where refund applications are accepted, the timelines for the refund
application would be calculated from the formally notified last date of admission.
3. Learners can request for a refund for the Program Fee, as per the timelines given below
in ‘Table-A’.
4. The eligibility of the refund amount will be based on the slabs as specified below in
‘Table-A’ and the date on which the fully completed application was received. The
percentage of refund as mentioned below in ‘Table-A’ shall be calculated on the total
amount paid by the learner towards the Program Fee as on the date of refund request.

TABLE-A

Sr. Point of time when notice of withdrawal of Percentage of

No. admission is served to the University or to Refund
upGrad

1.
One month before Last Date of Admission 100% (Without any
deduction)

2.
1 Before the formally notified last date of 100% (Subject to
admissions deduction of Rs.
1,000 towards
 processing fee)

3.
3 Less than 15 days after the formally notified last 80%
date of admission

4.
4 More than 15 days but less than 30 days after 50%
formally notified last date of admission

5.
5 More than 30 days after the formally notified last 0%
date of admission

5. In case a learner has raised a request for refund and is eligible for the refund as per Sr.
No. ii of the Table-A mentioned above, such learner will be refunded the amount as
specified in the slab subject to a deduction of Rs. 1,000/- towards processing fee.
6. In the event where a student has opted for a loan option from a credit facility provider,
to pay the Program Fee, in such cases, the student will have to comply with the policies
of such credit facility provider, i.e., pay upfront, the applicable loan cancellation charges
levied by credit facility provider, post which the loan will be cancelled and the EMIs
deducted shall be refunded as per the eligibility mentioned in ‘Table-A’.
7. The refund for an eligible request shall be processed within 30 working days from the
date of receipt of the duly completed refund form if the request is raised as per Point
No. 1 of the Refund Policy.
8. This ‘Refund Policy’ is as per the guidelines prescribed by University Grants Commission
(UGC) and the University and upGrad reserves the right to change the Policy based on
the changes made by UGC in future. Please check this Policy periodically for changes.