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Troubleshooting Microsoft Teams

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Troubleshooting Microsoft Teams Logon

by Conrad Murray, 3rd April, 2020

TEAMS, TEAMS L O G I N I SSUES, UNINS TA L L T E A MS

This is a bit of a sledgehammer to crack a nut scenario to get you back up and running on
teams. Where we have had to use this is for Tenant to Tenant migrations where the user
and their workstation simply wont connect to the new tenant, and it is persistent to the
legacy tenant. Also, every now and then we have had our own users just run into stuff
that won’t resolve itself with a reboot simple uninstall / uninstall.

It’s most likely that like back in the old days just deleting the cache would do the trick, but
belt & braces – go nuclear.

AutoStart Settings
Go to Teams and set it to not auto-start, nor open in background, or stay open when
running and don’t have it set for chat app. Then exit the application by right click on the
task bar and closing.

Once Teams is uninstalled, the cache files cleared and registry cleared, these should be
moot.
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Uninstall Teams
Quit Teams by right-clicking the Teams icon in the taskbar and choosing Close window.

In Windows, click on the Start button  Start button > Settings > Apps
— Tip Windows Key + I takes you straight to settings

Under Apps & features, search “Teams”.

Highlight Microsoft Teams, then select Uninstall

 A box will appear, then again select Uninstall to confirm. A new box will appear, asking Do
you want to allow this app to make changes to your device? Select Yes.

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Delete
CONTA C TCache and other files

Delete these files and folders: C:\Users\[Your Username]\AppData\Local\Microsoft

C:\Users\[Your Username]\AppData\Local\Microsoft

Delete these files and folders: C:\Users\[Your Username]\AppData\Roaming\Microsoft

C:\Users\[Your Username]\AppData\Roaming\Microsoft

Delete these files: C:\Users\[Your Username]\AppData\Roaming

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C:\Users\[Your Username]\AppData\Roaming

Or Remove via Add/Remove Programs

Now select Teams Machine-Wide Installer, click Uninstall. Then follow the same process
described to delete any remnant cache files per above

Delete Teams Installer

C:\Program Files (x86)\Teams Installer
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Registry
Optional: Search the Registry and CAREFULLY evaluate and delete any residual keys
for Teams or “Microsoft Teams”

Log out of Microsoft Office completely

Go to Word to do this
File\Account

Clear Credentials
 Control Panel\User Accounts\Credential Manager
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Rename the AAD BrokerPlugin

Navigate to:C:\Users\[your username]\AppData\Local\Packages. Find the folder called
something like : Microsoft.AAD.BrokerPlugin_*****

e.g. Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Right click and re-name of you can.

PowerShell Script to rename the AAD

BrokerPlugin
# Rename the AAD BrokerPlugin directories
to try to avoid TPM errors when using Office
 $ProfilesDirectoryPath = (Get-ItemProperty -
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“registry::HKLM\Software\Microsoft\Window
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s NT\CurrentVersion\ProfileList” -Name
ProfilesDirectory).ProfilesDirectory

$ProfileDirectories = Get-ChildItem -Path

$ProfilesDirectoryPath -Directory

$UniqueRenameKey =
([guid]::newguid()).tostring().replace(‘-‘,”)

try{

        $Renames = (Get-ItemProperty

‘registry::HKLM\SYSTEM\CurrentControlSet\
Control\Session Manager’ -Name
PendingFileRenameOperations -ErrorAction
SilentlyContinue).PendingFileRenameOperati
ons

        if( $Renames ) {

               $Renames = $Renames | ? { $_ -

notlike ‘*Microsoft.AAD.BrokerPlugin_*’ }

        }

} catch {

}
 if( -not $Renames ) {
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        $Renames = @()
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Foreach( $ProfileDirectory in
$ProfileDirectories ) {

        $AppDataPackagesPath =
(‘{0}\AppData\Local\Packages’ -f
$ProfileDirectory.FullName )

        if( Test-Path $AppDataPackagesPath ) {

              
$MicrosoftAADBrokerPluginPackages = Get-
ChildItem $AppDataPackagesPath -Directory
-Filter ‘Microsoft.AAD.BrokerPlugin_*’

               Foreach(
$MicrosoftAADBrokerPluginPackage in
$MicrosoftAADBrokerPluginPackages ) {

                       $Renames += (‘\??\{0}’ -f

$MicrosoftAADBrokerPluginPackage.FullNa
me)

                       $Renames += (‘\??\{0}_{1}’ -f

$MicrosoftAADBrokerPluginPackage.FullNa
me, $UniqueRenameKey)
                }
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        }
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        $UserClassPath =
(‘{0}\AppData\Local\Microsoft\Windows\UsrC
lass.dat’ -f $ProfileDirectory.FullName )

        if( Test-Path $UserClassPath ) {

               $Renames += (‘\??\{0}’ -f

$UserClassPath)

               $Renames += (‘\??\{0}_{1}’ -f

$UserClassPath, $UniqueRenameKey)

        }

if( $Renames ) {

        try{

               $DontSave = Get-ItemProperty

‘registry::HKLM\SYSTEM\CurrentControlSet\
Control\Session Manager’ -Name
PendingFileRenameOperations -ErrorAction
SilentlyContinue

               Set-ItemProperty
‘registry::HKLM\SYSTEM\CurrentControlSet\
Control\Session Manager’ -Name
 PendingFileRenameOperations -Value
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$Renames
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        } catch {

               New-ItemProperty
‘registry::HKLM\SYSTEM\CurrentControlSet\
Control\Session Manager’ -Name
PendingFileRenameOperations -Value
$Renames -PropertyType MultiString | Out-
Null

        }

Remove User from Access Work & School

You may not want to do this if re-enrolling your device isn’t always a straightforward
exercise like you have to be connected to the VPN or have Admin rights to re-enroll it.
You may not even be able to unenroll it, so maybe just try a reboot here first before
moving to these next steps.
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REBOOT
Does Teams automatically reinstall?

No?  Good

Reinstall Teams
Go to https://products.office.com/en-gb/microsoft-teams/download-app download and
reinstall, or go to https://teams.microsoft.com log in and re-install

Apple Mac
Teams Login Issues
Mac OS X –

Keychain Access:
Delete the entry called Microsoft Teams Identities Cache

Delete Cache files in these folders:

~/Library/Application Support/Microsoft/Teams/Cache”

~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

 You might need to run this too: How to remove Office license files on a Mac

https://support.office.com/en-us/article/How-to-remove-Office-license-files-on-a-Mac-
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b032c0f6-a431-4dad-83a9-6b727c03b193
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TEAMS, TEAMS L O G I N I SSUES, UNINS TA L L T E A MS SHAR E

Conrad Murray
Conrad Murray is a Microsoft Certified IT consultant working in IT for
over 20 years specialising in the Messaging arena and in particular
Office 365 and previously Microsoft Exchange On-Premises and IBM
Domino. Working with like minded colleagues now delivering very large
scale complex migrations from Office 365 to Office 365 (tenant to
tenant), Lotus Notes and On-Premises Microsoft Exchange to Office
365.

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