Google Chrome Audio not working in VDI session.

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April 13, 2020

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Chris Hahn sent over this quick tip on how to correct sound issues occurring in a Citrix ICA session
running Google Chrome.
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Today at a client, we had an issue with a published application that had Google Chrome in it. If the
user went to a website that had media (i.e. YouTube), the sound would be broken. No audio sound
would play on the endpoint via ICA. RENAULT CAPTUR
desde 19.789€*
After a little digging around on Google, it seems that this is an issue with Google Chrome version 79 or
later. The newest versions of Chrome have an Audio Sandbox feature enabled by default which breaks
sound on XenApp. 

In order to resolve this issue, you can do one of three workarounds:

Edit the registry on the XenApp server (or Horizon/XenDesktop Desktop):
*consulta condiciones en
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HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome
reg:dword AudioSandboxEnabled = 0

 Related Products

Chromium based Microsoft Edge users

The same DWORD can be added to

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Edge

or editing the shortcut that launches Google Chrome to add the following arguments.

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"–disable-features=AudioServiceSandbox"
or disable the feature using Group Policy. You can download the Google Chrome ADMX templates
here. Then navigate to Google -> Google Chrome -> Allow the audio sandbox to run setting. Set the
option to Disabled.

These workarounds will effectively disable the AudioSandbox for Google Chrome on the XenApp
Server. This will most likely also affect VMware Horizon sessions too since the audio is being trapped in
the sandbox and not relayed via the VDI protocols to the endpoint.

Enjoy the Music!

– Carlo

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 TAGS Chris Hahn audio not working Citrix Google Chrome VMware vmware horizon XenApp