4059EE ATTENDANT CONSOLE

CUSTOMER PRESENTATION

APRIL 2021
 Need for quality customer welcome
70% 94% 75%
Of mobile searchers call Of new customers who Of customers have
a business directly from cannot reach a business trouble reaching a
search results (1). do not call back (2). business contact (3).
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(1) Source Google/Ipsos: https://www.thinkwithgoogle.com/research-studies/click-to-call.html
(2) Source information cited from uk-telecoms.com
(3) Source: http://fr.slideshare.net/helpscout/75-customer-service-facts-quotes-statistics

IN A BUSINESS, A TELEPHONE CALL IS OFTEN THE FIRST POINT OF CONTACT.

A QUALITY CUSTOMER WELCOME ALLOWS A COMPANY TO CREATE A
SUCCESSFUL CUSTOMER RELATIONSHIP
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 A PROFESSIONAL ATTENDANT SOLUTION
Alcatel-Lucent 4059EE Attendant Console

The 4059EE Attendant Console offers :

• Visual call handling and call dispatch
• High call traffic with queue management
• Excellent voice quality on dedicated phone or softphone
• At-a-glance display of contacts’ presence
3
• A USB keyboard with attendant functions
• Centralized dispatch for multi-site welcome
• Multiple color themes

PROFESSIONAL
WELCOME WITH A EFFICIENT
SINGLE OR
PERSONAL CALL DISPATCH MULTI-SITE
TOUCH WELCOME
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 A PROFESSIONAL WELCOME WITH A
PERSONAL TOUCH The smart visual interface
Efficient call handling and dispatch is intuitive and very easy to
use. Receptionists can
handle high volume of calls
Queue Bar in parallel with queue
management.
Call handling
windows
4 BLF feature
Benefits:
• A clear visibility on incoming
calls and the possibility to
pin the queues
S-keys Toolbar:
easy access to • The receptionist instantly
speed-dial keys knows if there are many
or most used Status bar :
features indicates the status waiting calls
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 A PROFESSIONAL WELCOME WITH A
PERSONAL TOUCH
Every call is answered
Call waiting bar: instant view on 3 upcoming calls to handle Benefits :
Color code indicates #Normal, #Medium, #Urgent calls
The colors indicate the percentage • At-a-glance view: phone
list, call log
• Instant view of incoming
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calls quantity
• Convenient graphical view
to handle strong traffic
• Calls can be redirected to
another site if no one is
answering:
all calls have an answer

Call queues: instant view of

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incoming, camped on and parked calls Phone lists/Call log:

just click to re-dial
 A PROFESSIONAL WELCOME WITH A
PERSONAL TOUCH
Outstanding voice quality
Companion desk phone
offers:
• Audio comfort: high-quality
handset or headset
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e-HD wideband audio
• Intuitive audio controls
Premium DeskPhones
“Mid-range” models • Reliable voice
8068s
8058s communications
8028s
Bluetooth handset/headset

Color screen Color screen

3-line screen 5-line screen 5-line screen

paper label keys e-label keys e-label keys

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 Intuitive and powerful
QUALITY ANSWER FOR EXCELLENT keyboard and visual
CUSTOMER SATISFACTION interface for fast call
transfer by putting through
Fast call transfer to the right people in a few
seconds.
S-keys: instant access to phone features
or frequent contacts
Efficient tools:
• A USB keyboard
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• A Busy Lamp Field visual

application

• A contact speed dial (S-

A dedicated keyboard with specific call keys) for most frequently
handling keys and leds dialed contacts

• “Drag and Drop” phone-

The Busy Lamp Field gives a fast number to avoid typing
information about callees availability.
A background picture can be defined mistake
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 QUALITY ANSWER FOR EXCELLENT
CUSTOMER SATISFACTION
Database lookup for improved quality of call transfer
Connect your customers to
the most relevant staff
Company members by using your
company directory:
8 • Refine the lookup search
with your data and transfer
the call to the right person

• Use patterns such as * to

further refine the search
and narrow results for faster
call transfer
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 QUALITY ANSWER FOR EXCELLENT
CUSTOMER SATISFACTION Give an answer to every
Text messaging for reliable follow-up demand. When staff
members are not available,
« Text mail » dialog window with prefilled or personalized message the receptionist will let
them know about the call
Staff members with a quick message:
receive emails
9 • Notify people of new call
with context (e.g. caller
name and phone number) by
email
« Instant message » dialog box to quickly exchange with a contact (from BLF or • Follow-up and call back
Contact card) even when the person is busy on phone
when available
• Quickly exchange by instant
messages (contact must be a
Rainbow user)
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 COST EFFECTIVE AND CONVENIENT
SOLUTION
Intuitive interface designed for receptionists
Status bar :
Benefits:
• Minimal training required
thanks to an intuitive user
Auto answer,
10 Operator state, inactive/active interface
Unplugged/plugged in/Timed out User message,
Auto transfer,
inactive/active
inactive/active • Manage VIP or emergency
Queue bar : calls with highest priority

Next in queue
Hold queue
• A single receptionist can
Camped & Routing queue
VIP call, regardless of queue handle a high volume of
Emergency call, regardless of queue calls even in multi-site
companies
Keyboard :
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 COST EFFECTIVE AND CONVENIENT
SOLUTION
Centralized welcome across multiple sites
Central receptionist for all locations:
unified welcome, reduced costs
Benefits:
• Reduce operation costs,
unify welcome across all
11 locations

• Calls redirection to
predefined numbers when
the operator is away

• Mutual help between

receptionists, including
operators in branch offices
with desk phone application
Mutual help: Remote location receptionist
can take over from the attendant application
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on desk phone 8068s

 COST EFFECTIVE AND CONVENIENT
SOLUTION
Built-in attendant feature in the telephony system

Benefits:
Built-in software
in the telephony system • Only requires PC and a
license, no additional server
12 needed.
 Desk phone
OXE Communication Server
• Reliability: Complies with
Communication Server
redundancy
Softphone
 • Use desk phone or softphone
for voice

• Virtualization: Citrix,
Attendant Console Standard Windows PC Microsoft RDS
Or Citrix XenDesktop/XenApp, Microsoft RDS
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virtual desktop
 RECEPTIONIST WORKING FROM HOME
How to ensure customer reception and call dispatch when everyone is working from home?

?
How can I continue to Softphone with same
welcome clients and interface and functionalities
dispatch calls remotely? as 8068s desk phone
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4059EE Attendant Console All operator console
combines with features available remotely
IP Desktop Softphone
your welcome service works Easy remote installation
remotely as if in the office, in a
smooth and transparent way

• All telephony features available • VPN connectivity and security (external)

remotely on the computer • Easy switch between office position and
• Zero configuration impact on remote working when required
routing rules
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 KEY TAKE-AWAYS

Alcatel-Lucent 4059EE Attendant Console offers:

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A professional welcome Efficient dispatch for a quality A cost-effective and convenient

with a personal touch answer to every call application for intuitive centralized
welcome.
(even in working from home situation)
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 C O N T A C T U S

WEBSITE
www.al-enterprise.com
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