Exploring Telephony Features

Josh Kittle
COLLABORATION ENGINEER
@joshuarkittle www.joshkittle.com
In This Module Telephony Features
- Shared Line Appearance
- Barge
- Call Park / hunting
- Extension Mobility
Shared Lines
 Multiple phones
Same DN
Shared Lines
Same Partition
Key System behavior
 Works only with Shared Line Appearances
Adds a user to a call in progress

Barge Pressing a Softkey or Feature Button

Adds the initiator to the call
Conference call
 Enabled or disabled by users

Privacy Blocks shared lines from Barge

Hides call information
Call Pickup
 Multiple DN’s in a common Pickup Group
Call Pickup When ringing press the Call Pickup Softkey

to answer the call
 Phones in different Pickup Groups
Group Pickup
GPickup Softkey, dial the group #
 Phones in different Pickup Groups
Other Group
Call in a group associated with own group
Pickup
OPickup Softkey
Call Park
 Types of Call Park

Call Park Directed Call Park

Pool of Park Slots Specific Park Slot
 Park number / range
Specific CUCM node
Call Park
First available slot
Retrieve by dialing the Park Slot
 Directed Park number
Directed Call
Not specific to CUCM node
Park
Retrieve by dialing the Park Slot
Call Hunting
Hunt Pilot

Hunt List

Line Group
Hunt Pilot
Directory Number (DN) associated with the Hunt List
Hunt List
Ordered list of Line Groups
Line Group
Directory Number (DN) list being hunted through
 Hunt
 Line

List Group

Call Hunting

Hunt
 Directory

Pilot Number
Intercom
 Intercom Lines are different from normal DN
Cannot call DN’s
Intercom
DN’s cannot call Intercom Lines
Own CSS’s and Partitions
 Press Intercom button

Intercom Recipient phone AA speakerphone

Operation Recipient presses Intercom Softkey

2-way audio established
Native Presence
 “Signaling one’s capability and willingness

to communicate”
Presence
Fundamentals Busy Lamp Field (BLF) Speed Dials
Presence-enabled call and directory lists
 Special speed-dial buttons that light up

when a monitored line is ‘Off Hook’

BLF Speed

Dials
 Require the use of a ‘Subscribe CSS’

Call and
Directory Lists
Extension Mobility
 Allows a user to log into any phone
‘Hoteling’

Extension Phone configuration follows the user

Mobility • DN’s
• Speed Dials
 Operates as a CM service
Extension
User Device Profiles
Mobility Basics
Concurrent logins
 1) Activate the Extension Mobility service
2) Configure Service Parameters
3) Add the Extension Mobility service
Configuration
4) Create Default Device Profile per model
Process
5) Create User Device Profiles & subscribe
6) Create End Users & associate
7) Enable EM for the phones & subscribe
Mobile Connect
 ‘Single Number Reach’
Calls to your IP phone ring another device

Mobile • Cellular phone

Connect • Home phone

• Remote destination
 Move to Mobile

Move To/From ‘Move to desk phone’

Mobile Inbound call from a ‘known destination’

Presented as ‘from’ desk phone
 1) Assign Mobility Softkey to template
2) Set up user accounts for Mobility
3) Configure Mobility features on phone

Configuration 4) Remote Destination Profiles

Process 5) Create Remote Destinations

6) Configure Schedules
7) Access Lists
8) Service Parameters
Mobile Voice Access
 Place calls from outside
To the outside
Overview
Using your desk phone ANI
Voice XML (VXML) application on gateway
 PSTN
CUCM
destination

VXML
gateway PSTN

IP phone Mobile phone

 Cisco Unified Communications
Summary Manager
- Core concepts
- Features and functionality
- Call coverage
- Mobility technologies