Indira College of Commerce and Science, Pune

Semester End Examination October 2022

Sem : V Program: TYBBA Course Code: 506 Total Marks: 50 Time:2.30
Hour
Course Name:- Cases in Human Resource Management

CO: Course Outcome no. level: Revised Bloom’s Taxonomy Level no. (1-6)

Question 1 is compulsory

Solve any two Case Study from Q2, Q3 or Q4

Q.
CO.
N Level
No.
o.
1
What is ‘Case Study’? Explain the advantages of case study. [10 Mark] CO 1 I

2
Case No 1- [20 Marks]
Mr. Jaggi, Human Resource Manager of ABC Group of Companies approached the CO 3 III
CEO on 30th March, 2007 and appraised him of the absence of Mr. Pradeep Assistant
Accountant in the Corporate Finance Department, for the past one month and requested
Him to send the show-cause notice to Mr. Pradeep as per the Labour Laws in force. The
CEO told Mr. Oberoi ‘‘When Mr. Pradeep has been absent for the last one month, your
duty is to go to his house and find out the reason and solve his problem rather than
reporting the absence. Go immediately to Mr. Pradeep’s house and find the reason and
report it to me before 5.00 p.m. today.’’ Mr. Jaggi immediately left for Mr. Pradeep’s
house and came to know from Mr. Pradeep’s wife that Mr. Pradeep has been in grief as
he has been trying to collect ` 1,00,000 for the surgery of his sick wife in a reputed
hospital in Mumbai. Mr. Oberoi could meet Mr. Pradeep around 3 p.m. and both of them
then met the CEO. Both of them told the CEO the reason for the absence and suffering
of Mr. Pradeep.
The CEO immediately contacted the hospital and informed them that the company will
pay ` 1,00,000 tomorrow i.e., 31st March, 2007 and requested the doctor to carry out the
surgery for Pradeep’s wife tomorrow itself. The CEO ordered Mr. Oberoi to issue a
cheque for ` 1,00,000 in favour of hospital and also pay ` 10,000 in cash to Mr. Pradeep
to meet subsidiary expenses as a grant. Mr. Pradeep as well as Mr. Oberoi were amazed
at the decision of the CEO Mr. Pradeep became emotional and touched the feet of the
CEO. The CEO told Mr. Oberoi ‘‘The problems of our employees are the companies
problems. We treat the employees as a part of our family’’. This news spread in the
entire company within no time and the employees felt highly secured. The productivity
level increased by 100% in the next quarter itself and continued over the years to
come.

1)What would be the morale of employee’s family members after this event? [10]
2) Suggest a suitable title for the above case and justify that title. [10]

1
3
Case No 2- [20 Marks]
Shri Fashions Pvt. Ltd. is a garment manufacturing company and employs nearly 2000
workers. The workers are organized under the flag of ‘Swaraj’ trade union. Last year
irrespective of competitive market conditions, the company earned huge profits. The
personnel manager met and urged the Managing Director to consider substantially
higher percentage of bonus in order to better industrial relations.
The MD pointed out a number of difficulties—claims from shareholders for higher
dividends, replacement of machinery, allocation of funds for future expansion etc. He
also said that labour alone has not been responsible for such a higher increase in bonus.
The personnel manager got disturbed and expressed fear about the likely serious
unrest among workers over the issue.
Questions:
(a) Why is MD not ready to increase the bonus ? [10]
(d) Assuming that you are a Management Consultant, hired by the MD, suggest proper
solution. [ 10]

4 Case No 3- [20 Marks] CO4

Smt. Prachi Ketkar joined Vikas Bank in 1995 as a clerk after graduation. She CO3 II
completed her bank examination (CAITB) in 1999 and become eligible for promotion. V
She was expecting promotion and applied for the post of officer but could not get
promotion due to low score in the written test. She was transferred to her native
place in 2002. Again she applied for the post of officer (from promotion quota) but
could not succeed. She started union activities and elected as a President of local unit.
She solved number of problems of the members and naturally almost all the employees
of the branch joined her union. Since then she has become a problem to the
management.
In 2005 again she was not given promotion though her score was more than minimum
in the written test stating that her score of personal interview was less. In fact, promotion
was denied on the basis of confidential report of the Branch Manager regarding her
trade union activities.
Smt. Ketkar decided later not to make any application for promotion and devoted more
time to union activities. She also started her own business as well as she diverted
deposits of business community to other banks. In 2006 Vikas Bank’s management
decided to promote Smt. Ketkar as an officer as per the recommendation of new branch
manager and accordingly appointment order was given. But unfor-
tunately she refused to accept the order.

(1) Analyse the above case. [5]

(2) Why did Smt. Ketkar refused the promotion? [5]

(3) What is your opinion regarding management of bank? [5]

(4) Your opinion regarding Smt. Prachi Ketkar. [5]