Introduction to SHRM

• SHRM involves considering employees as human ‘assets’ and

developing appropriate policies and programs as investments in these
assets to increase their value to the organization and marketplace
Sources of Employee Value
• Technical Knowledge
• Markets
• Processes
• Customers
• Environment
• Ability to Learn and Grow
• Openness to new ideas
• Acquisition of knowledge/ skills
• Decision Making Capabilities
• Motivation
• Commitment
• Teamwork
• Interpersonal Skills
• Leadership Ability
Managing Employees at United Parcel Service
At UPS, all jobs from truck loaders to drivers to customer service
representatives are designed around efficiency. Wages are relatively
high, but performance expectations are high as well
Is the approach towards managing people at UPS still strategic?
Managing Employees at United Parcel Service
Yes because the systems for managing people are designed around the
company’s strategic objective of efficiency. Consequently, all employee
training, performance management, compensation, and work design
systems are developed to promote this strategic objective of efficiency
Human Capital