Table of Contents

Page #

Introduction 2

Define and state the importance of ethics in the workplace, specifically healthcare. 3-5

 What is ethics
 The importance of ethics in the healthcare

State how body language is used to promote positive well-being of others. 6-7

 What is body language

 Types of inappropriate behavior
 How to improve your own and others’ well-being
 How is body language used to promote positive wellbeing of others
 Types of appropriate body language

Elaborate on how tone, diction, projection and language used depicted professionalism 8-12

 What is tone
o How to improve tonal communication
o Why is tone important
 What is diction
o Types of diction
 What is projection
 How does body language depict your professionalism
 Ways in which you can use appropriate body languages within the workplace

State the Importance of deportment in the work place 13-14

 Why is deportment important in the workplace

 Illustration of inappropriate behavior

Elaborate on how the four core ethical principles (Autonomy, Beneficence,

non-maleficence & Justice) impact healthcare 15-17

Explain the importance of welcoming clients and their families in a courteous manner 18-20

Conclusion 21

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References 22

Introduction

This project was done to educate my our fellow team mates on the importance of ethics

in the workplace, how body language is used to promote positive well-being of others, how tone,

diction, projection and language used depicts professionalism, the importance of deportment in

the work place, how the four core ethical principles impact healthcare, and the importance of

welcoming clients and their families in a courteous manner. Workplace ethics refers to how

employees govern themselves and their overall work attitude in an organization, but it can also

refer to the morality, or lack thereof, that pervades a workplace.

The way a company operates and is perceived by the public and competitors is frequently

determined by workplace ethics. A truly ethical workplace should set a good example from the

top down and from the inside out. Workplace ethics can be seen in how businesses treat their

suppliers and customers, how they interact with others, how they complete their tasks, and how

they communicate both internally and externally.

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 Define and state the importance of ethics in the workplace,
specifically healthcare.

What is ethics?

Ethics are the moral precepts that guide someone's behavior or the practice of a

profession. Healthcare deals with moral conundrums involving life and death; hence it requires a

strong ethical code to provide guidance while making decisions. A collection of moral principles

known as healthcare ethics serve as a guide for physicians, nurses, and other clinicians while

they provide medical care. It includes moral standards, a sense of good and wrong, and a

consciousness of the provider's duty to others.

Ethics governs how healthcare workers treat patients. It also provides guidelines for

moral behavior in relationships with clients, employees, suppliers like pharmaceutical

companies, where doctors might be paid to over or under prescribe medications, and business

associates. Healthcare ethics mandate that the patient always prevails when there is a conflict of

interest between the patient and the physician. Healthcare ethics require that the patient always

prevails when there is a conflict of interest between the patient and the clinician. Even if they

can't always offer strict guidelines, codes of ethics can offer a framework for decisions

concerning healthcare. For example:

• When doctors are discussing end-of-life decisions with patients and their families, ethical

considerations might be helpful.

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 • They can help create a caring environment of care that is advantageous to patients, their

families, and clinicians when combined with patient-centered care, particularly in high-

stress emergency situations.

The importance of ethics in the workplace

Healthcare ethics are important because workers must recognize healthcare dilemmas,

make sound judgments and decisions based on their values, and adhere to the laws that govern

them. Nurses, like all healthcare professionals, require regulation and guidance within the

profession in order to practice competently and with integrity. There will always be ethical

disagreements because of the nature of the healthcare sector. From a range of moral and

professional vantage points, providers will see patient care. To build a successful company with

contented and devoted team members, workplace ethics are a crucial component. High ethical

standards can provide all parties involved in corporate operations - including customers,

consumers, and anybody else - the appearance that the organization is looking out for their

interests. Organizations can keep the best interests of their employees in mind while keeping a

positive impact on those they interact with through their procedures by consciously including

ethical rules into their structure.

Employees and other stakeholders will then usually imitate this behavior and uphold the

organization's best interests by carrying out their daily responsibilities in an ethical manner. For

instance, employees are often less likely to engage in ecologically hazardous activity that could

hurt an organization's reputation if they are treated fairly and are aware of the organization's

commitment to accountability and environmental sustainability. This is how workplace ethics

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develop a mutually beneficial connection that helps both the organizations as a whole and the

people impacted by organizational activities.

Organizations and employees may benefit from specific developments like heightened

productivity and elevated employee satisfaction thanks to this kind of project. Employees may

become more devoted to their jobs and exhibit pleasure in being a part of such an organization

when they recognize and appreciate the firm's dedication to strong ethical standards. This kind of

change may be crucial for promoting organizational effectiveness.

This type of behavior is frequently referred to as organizational citizenship, a phenomenon

involving employee behavior in which team members voluntarily commit to acting in a positive,

constructive, and growth-oriented manner.

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 State how body language is used to promote positive well-being of
others

What is body language?

Body language is a form of communication in which physical behaviors are used to

express or convey information rather than words. Facial expressions, body posture, gestures, eye

movement, touch, and the use of space are all examples of such behavior. Body language is

typically applied to humans, but it can also be applied to animals. Body language is also referred

to as kinesics.

Types of inappropriate behavior

 Crossing arm - defensive or disagreement.

 Lack of eye contact - untrustworthy.

 Fidgeting your hands and taping your feet - bored or nervous also not interested.

 Hissing your teeth - frustration.

 Force smile - pretending or being a hypocrite.

 Face expression - scornful also prejudice.

 Leaning back - discomfort.

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How to improve your own and others’ well-being

 Build connection with people around you which have a positive influence in your life.

 Boost your energy by doing some exercise, it help lift your spirit.

 Tell someone how you feel; someone whom you can confined in

 Engage in community activities.

 You can visit a church (clap, sing, praise, and dance).

 Give a smile a day.

 Love yourself more and people around.

How is body language used to promote positive wellbeing of others?

Positive body language makes you appear friendlier, kinder, and more reliable to others. You'll

be better able to build relationships and come off as more likeable to those around you. It helps

to overcome the barrier of unfamiliarity and fosters a stronger connection with the information

recipient.

Types of appropriate body language

 Smiling - friendly

 Eye contact - curious and focus.

 Keep your head up - self-confident.

 Sit upright or stand straight - self-esteem.

 Have a firm hand shake but don’t get carried away.

 Unfold arm

 Lean forward means you are interested

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 How does tone, diction, projection and language used to depict
professionalism

What is Tone?

In a working environment it is important to communicate. Whether it is written, or orally.

You should be comfortable speaking to stakeholders at all levels with confidentiality. Your tone

clarifies and conveys meaning. Tone is a language in which the same series of sounds can

represent different meanings, depending on how high or low they are spoken.

How to improve tonal communication:

 If there is a problem address it.

 Listen to yourself.

 Reflect on your lifestyle.

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 Types of tones

Why are tones important

Tones are harder to covey within a written text. Emails are often composed more quickly

and less carefully than letters, and therefore miscommunications are common. Therefore, new

recruits entering a workplace are often advice to be careful when phrasing emails. Tones clarifies

and conveys meaning so this can have a positive or negative effect. There is a statistic that a

message is governed more by our body language than by our words. Body language 55%, Tone

38%, words spoken 7%. These can often change based on circumstances. This is just to a glance

to show how important tone is when conveying a message. Whatever the content of the things we

say, it’s our tone that communicates what we’re feeling when we say them. Out tone tells the

truth when our words don’t, and it’s our tone that others really respond to

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What is diction?

Diction refers to the speech/writing style or choice of words that a speaker or writer uses.

Formal diction is the use of language without slang or colloquialisms. Formal diction establishes

professional tone such as business writing or formal letters. Informal diction

Diction can be used to affect tone, point of view and one a reader connects to your word choices.

It is the strategic choice of words based on the audience, context, or situation. It can also express

additional meaning. The words you use in your emails to your colleagues or family are different

from the words you’d choose when speaking to your manager.

Speaking with good diction may help you make a good first impression with clients,

coworkers, managers and audiences. When you speak clearly and with the right tone, it may help

others perceive you as confident, knowledgeable and trustworthy. Using good diction may help

you express your ideas clearly, efficiently and effectively for your audience. Feeling confident in

your speaking voice may motivate you to communicate with others more often. Good diction

helps you explain your ideas, concerns and expectations clearly and effectively to your audience.

Clarity of communication has benefits whether you are engaging with an audience

during a public speaking event, meeting with a client to develop a project or interviewing for a

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new job position. When you feel good about your speaking voice, you may feel more confident

when expressing ideas, meeting new people and communicating with others. It can also motivate

you to take risks or confront challenges while improving your satisfaction with your work. The

way in which a person speaks in the way they say it and how they say it can reflect a lot about

them as an individual. Some use their voices and diction to display intelligence.

Types of Diction

 Concrete Diction: words that describe physical/specific qualities or conditions

 Abstract Diction: refers to language that denotes ideas, emotions, concepts that are

intangible.

What is Projection?

Projection is the process by which people attribute to others what is in their own minds.

It’s not the words you, but how you say them. When you speak about voice projection, it’s not

about yelling so your colleagues can hear you. Your volume plays a small part in who you are. A

good speaking voice is pitched low rather than high. Your normal volume is the one that feels

most comfortable and the one you use in your conversations. Some presenters believe if they

speak louder, they can get a point across, which isn’t so. If you are struggling to be heard that

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simple means you need a microphone. When speaking you should also vary your volume

throughout your presentation. By varying your volume, you can:

 Stress importance.

 Re engage distractions.

 Generate enthusiasm and excitement.

 Appear knowledge and credibility.

How does Language depict your Professionalism?

The way you speak says a lot about you and your level of professionalism. Once you say

something, it’s impossible to take those words back and undo what you said. That’s why it’s so

important to watch what you say in the workplace. You never know who is listening and how

they might react to what you say.

Language is an important aspect of communication, whether you’re talking with a

coworker or to a customer. Practice using language that is appropriate for the workplace in your

everyday conversations so that you get into the habit of sounding professional. Avoid foul

language it does not belong in the workplace. Curse words are nothing but filler words that bring

no value to a conversation. Since everyone has a different level of sensitivity to foul language, it’s

best to always use caution when choosing your words. You never know who might hear you or

who you may offend.

Your positive thoughts will affect your feelings, which will have a positive effect on your

behaviors. This cycle shows you how positive statements can improve your attitude and your

performance at work. Not only will positive statements improve your performance, but if you are

known for being positive, people will enjoy being around you.

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Ways in which you can use appropriate language in the workplace

 Avoid Foul Language

 Expand Your Vocabulary

 Avoid Gossip

 Keep it Positive

 Leave Your Personal Life at Home

The Importance of Deportment in the Workplace

Professional demeanor entails acting, speaking, and dressing appropriately. Being polite,

respectful, and kind are also aspects of good deportment that should be practiced in all

workplaces, regardless of status. A professional employee should demonstrate dependability,

responsibility, and readiness. Good demeanor leads to increased productivity and a peaceful and

happy environment, which can lead to promotions.

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 Why Deportment is Important in the Workplace
How employees act and treat each other at work has a direct impact on their organization.

Employees who behave in a civil manner and are respectful, improve their morale, productivity,

and overall performance. On the contrary, when bad deportment such as gossips, bullies,

tardiness and laziness are allowed to create a toxic work environment, a company's reputation

and success suffer. Employees can set a good example and contribute to the company's success

by engaging in appropriate workplace behavior.

Illustrations of inappropriate behavior

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 How do the four core principles impact healthcare

The four core principles, which are Autonomy, Beneficence, Non-Maleficence and

Justice, exist to support both care-givers as well as patients in the healthcare space.

Autonomy is the idea of allowing patients to exercise their right to make their own decisions

regarding their health care, for instance medication, diet and treatment plans. It includes giving

the patient the opportunity to execute their treatment plan in the way that they think is best for

them. At the same time, it outlines the fact that healthcare providers are never to coerce patients

to do what they perceive to be the best option for the patient, because there is no “one size fits all

in healthcare”. What works extremely well for one patient, may lead to a tragic outcome for

another. It is, however, the duty of healthcare providers to provide the patient with all the

necessary information and make them aware of his/her available options so that they can make

their independent decision, based on their own beliefs.

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 The second principle, Beneficence, can be defined as consciously creating a positive

experience and environment for the patient by showing kindness and mercy. This involves

making an active effort to create positivity for the patient, which may very well improve their

well-being in some ways. In order to properly showing beneficence, care givers have to analyze

each patient in order to recognize their likes, dislikes, religion, customs etc. This is important

because one might end up offending someone they intended to “cheer-up”. This is because we do

not all have the same definition of “good” so we have to understand each patient's differences.

Non-maleficence may be described as healthcare providers evaluating each situation

(with both patients and colleagues) very carefully before making a decision to act. It is vital that

healthcare providers consider all the possible impacts of their actions before acting, because

regardless of whether their actions were deliberate or not, healthcare providers are obligated to do

no harm at all times. There are four main aspects of non-maleficence:

 “An act should not be truly wrong”

 “Every action should have a positive benefit.”

 “A good effect should never be a result of the wrong action.”

 “Good outcomes should always outweigh the bad.”

This principle is tied to the first principle of autonomy , where patents should be made aware of

all their treatment options as well as all the possible benefits and consequences of each, after

which they should be allowed to come to their own decision, as long as they are able to.

Otherwise, it is up to the health care provider to do all they can to keep the patient alive,

additionally, this principle speaks about creating a comfortable work environment for other

employees. Harassment and abuse of any kind towards employees is strictly forbidden.

The fourth principle, Justice, is about providing equally excellent healthcare for all, regardless of

race, class, ethnicity, religious beliefs, sexual-orientation etc. It is about fairness/equality for all,

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not just patients but employees in the healthcare sector as well. Patients’ beliefs and cultures

must be taken into consideration before providing treatment. For instance, if it is stated that a

patient is of the Jehovah’s Witness denomination, it will go against their beliefs to accept blood

from donors, therefore, if alternative solutions exist, they must be offered to the patient.

Healthcare providers also have a right to fair treatment, regardless of their differences.

Working in an environment such as this is already a stressful task, therefore employees must

make it a priority to make each other feel comfortable by being tolerant and accepting of others.

Here are a few examples of standard business ethics that employees may learn at work:

Accountability Responsibility Equality

Fulfilling promises Loyalty Cooperation

Transparency Trust Sustainability

Discipline Fairness Legality

Dedication Professionalism

Explain the importance of welcoming clients and their families in a

courteous manner

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 Your persona serves as your resume, and the way you make others feel after engaging

with you becomes the name of your brand. Your smile serves as your logo. Since you rarely get

another chance, a good first impression is essential to starting a connection with a potential

client. It's been said that the first five seconds are crucial for making a great first connection.

This brief period of time will have a lasting impact and shape the direction of a relationship. A

genuine invitation that is extended with warmth and sincerity makes people feel thoughtful,

valued, and as though they made the right choice by choosing to work with a company that

values its customers.

Maintaining these relationships is crucial to developing a successful business; doing so

requires effort, time, and responsibility. In the era of online entertainment, it is relatively simple

for customers to spread a negative experience to potentially hundreds or even thousands of

people. Making an attractive, significant, and friendly experience for a potential client is thus

more vital than it has ever been.

There are numerous statistics that back this up:

• Following a negative customer experience, 89% of customers switched to a rival.

• Customer experience is a top priority for consumers even in a bad economy, with 60%

stating they frequently or always pay more for a better experience.

• Even for welcome emails, the typical open rate is 50%.

The idea that when people feel welcomed, they are far more likely to return is not

brand-new. "A warm greeting is more than just a friendly grin; it's an excellent place to start.

You must pay close attention to everything that is being told to you. It demonstrates your sincere

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interest in them as a customer if you can recall specific specifics about them. Gaining deeper

insight into them will enable you to predict their needs. A potential customer might be welcomed

and shown that you are seriously interested in establishing a mutually beneficial business

connection if you have taken the time to look into their background.

Making a strong first impression depends so much on eye contact. People often refer to

eyes as "the windows to the soul" since they reveal so much about someone. When someone

greets you, it can be incredibly unsettling if they are looking over their shoulder or not making

eye contact with you. Respect is characterized as a favorable attitude toward a person. It must be

demonstrated before it can be earned, yet it is earned. It demonstrates your concern for the

comfort and wellbeing of your patient if you have anticipated their demands. We must keep in

mind that a consumer may arrive at a location feeling a variety of emotions. Due to a challenging

voyage or other circumstances, they could be apprehensive and stressed when they arrive. Don't

miss this chance to eliminate any unfavorable feelings they may be carrying upon arrival and to

make a great first impression.

“All of our staff, from hostesses to brand ambassadors understands the importance of

how to greet people. They have the experience of working on many different types of events

which give them the ability to understand the importance of interacting enthusiastically and

correctly with customers. This is the reason why we meet and interview all of our staff. It is my

belief that you need to see people face to face to see how they will interact with others and to see

how they present themselves.

The importance of a welcome cannot be understated. It is a form of personalization which

is valuable for the relationship to last. Some may say they have heard it before, but the question

to ask is, if this is true, why having so many got their welcome wrong?

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 Conclusion

Employees with good work ethics will display and maintain their professionalism and will

show in the way they dress, speak and carry themselves. Having good work ethics, you must be

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honest, disciplined, reliable, and punctual and know how to increase productivity.

Professionalism leads to a successful business. To have a long and successful career you must be

professional. A professional workplace attitude and appearance allow employees to take pride in

their work and improve worker performance. Ethics and professionalism cover all relationships in

the workplace. Ethics constantly seeks to understand what the morality of medical organizations

should be. It includes the ideas of virtues, interest, autonomy, and beneficence issues in

healthcare administration. The patient's interests are the stake claimed in the outcome, and virtues

prompt the doctor to take it into consideration. As seen from the standpoint of the clinical

discipline, beneficence compels the doctor to safeguard the interests of the patient. In accordance

with their ideas and values, the patient's interests are what the doctor is directed to preserve by

autonomy (McCullough, 1993).

Reference

https://work.chron.com/way-behave-workplace-important-5819.html

The importance of ethics in healthcare | FIFARMA

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 Importance of ethics in workplace health – IOHA

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9 Tips on How To Improve Your Diction in the Workplace | Indeed.com9 Tips on How To
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Professionalism: Language - The Conover Company

Diction in Writing Concept & Style | How to Write with Good Diction - Video & Lesson
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