https://helpdesk-diagnos.raiseaticket.

com
Report based on Agent
Generated On : 01-12-2022 15:15 (Asia/Jakarta)

Date Range Total Raised Total Assigned Total Unassigned

2022-11-01 to 2022-11-30 70 70 (100.00%) 0 (0.00%)

Timer Breakdown : 00:00:00 - 23:59:59 Timezone : Asia/Jakarta

Agent Name Ratings (Out of 5) Assigned Reassigned
Agung Santosa - 4 0
Helpdesk Diagnos - 64 2
Naufal Feno Al Azmi - 2 0
Total - 70 2
Total Resolved Total Resolved with Agent Response
70 (100.00%) 31 (44.29%)

Resolved Low Priority Resolved

4 0
64 5
2 0
70 5
Total Resolved without Agent Response Total Unresolved
39 (55.71%) 0 (0.00%)

High Priority Resolved Other Priority Resolved

0 4
1 59
0 2
1 65
Total Approval Requests Raised
0

Resolved in SLA with Response Resolved in SLA without Response

3 0
10 11
0 2
13 13
Resolved outside SLA with Response Resolved outside SLA without Response
1 0
17 26
0 0
18 26
First response within SLA First response outside SLA Avg First Response Time
3 1 10 hours 21 mins
24 3 41 mins
0 0 -
27 4 -
Min First Response Time Max First Response Time Avg Response Time
5 mins 1 day 16 hours 52 mins 10 hours 10 mins
1 min 6 hours 55 mins 20 mins
- - -
- - -
Min Response Time Max Response Time Avg Resolution Time
1 min 1 day 16 hours 34 mins 10 hours 21 mins
1 min 6 hours 47 mins 2 days 20 hours 36 mins
- - 9 mins
- - -
Min Resolution Time Max Resolution Time Public note Private note Replies
5 mins 1 day 16 hours 52 mins 0 0 4
10 mins 10 days 23 hours 47 mins 0 0 31
6 mins 12 mins 0 0 0
- - 0 0 35
Operating Hrs (Time Tracked) Non-Operating Hrs (Time Tracked)
3 mins 9 secs 2 mins 29 secs
4 hours 19 mins 58 secs 12 mins 16 secs
13 mins 41 secs -
- -
Approval Requests Raised
0
0
0
0