Case Processing Summary

N %

Cases Valid 115 100.0

Excludeda 0 .0

Total 115 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's
Alpha N of Items

.916 20

Item-Total Statistics

Cronbach's
Scale Mean if Scale Variance if Corrected Item- Alpha if Item
Item Deleted Item Deleted Total Correlation Deleted

Payment Options 71.65 197.562 .052 .921

Secure Payment 71.48 192.041 .303 .917

Quality 71.47 194.427 .194 .918

Customer Feedback 71.90 194.673 .155 .920

Time 71.76 193.344 .211 .919

Brand Loyalty 71.69 194.041 .193 .919

Knowledge about product 72.42 171.017 .766 .907

Fast Shipping 72.44 177.144 .666 .910

Price of products are

72.37 173.148 .766 .907
reasonable

Convenience and time

72.46 174.777 .735 .908
saving

Variety of products/brands 72.16 172.010 .761 .907

Instant ability to get items

72.58 172.368 .737 .908
that you want

Trust 72.34 173.735 .696 .909

Risk of privacy 72.62 175.010 .680 .909

Risk of security 72.50 178.831 .611 .911

Out of stock 72.89 180.715 .571 .912

Technical Factors 72.70 178.003 .617 .911

Fraud 72.54 175.040 .642 .910

Quality of product 72.50 173.480 .767 .907

Trust 72.53 172.778 .746 .907

Q1
How many times have you purchased
products/services online in the last 3
months?

Observed N

Once in a 3 months 49

Twice in a 3 months 19

Three time in a 3 months 11

More than 3 times 36

Total 115a

a. 4 cells were generated, but 2 expected

frequencies were specified. Chi-Square
Test cannot be performed.

What is your gender?

Observed N Expected N Residual

Male 66 38.3 27.7

Female 49 76.7 -27.7

Total 115

Test Statistics

What is your
gender?

Chi-Square 29.952a

df 1

Asymp. Sig. .000

a. 0 cells (.0%) have expected

frequencies less than 5. The
minimum expected cell
frequency is 38.3.
Q3
What is your gender?

Observed N Expected N Residual

Male 66 38.3 27.7

Female 49 76.7 -27.7

Total 115

Which type of payment

method do you choose most?

Observed N

Credit card 10

COD 42

Debit Card 46

Bank Transfer 11

Upi 5

upi 1

Total 115a

a. 6 cells were generated, but 2

expected frequencies were
specified. Chi-Square Test
cannot be performed.

Test Statistics

What is your
gender?

Chi-Square 29.952a

df 1

Asymp. Sig. .000

a. 0 cells (.0%) have expected

frequencies less than 5. The
minimum expected cell
frequency is 38.3.
Q4

Ranks

What is
your
gender? N Mean Rank Sum of Ranks

Payment Options Male 66 61.38 4051.00

Female 49 53.45 2619.00

Total 115

Secure Payment Male 66 59.53 3929.00

Female 49 55.94 2741.00

Total 115

Quality Male 66 57.88 3820.00

Female 49 58.16 2850.00

Total 115

Customer Feedback Male 66 59.41 3921.00

Female 49 56.10 2749.00

Total 115

Time Male 66 58.65 3871.00

Female 49 57.12 2799.00

Total 115

Brand Loyalty Male 66 59.23 3909.50

Female 49 56.34 2760.50

Total 115

Test Statisticsa

Customer
Payment Options Secure Payment Quality Feedback Time Brand Loyalty

Mann-Whitney U 1394.000 1516.000 1.609E3 1524.000 1.574E3 1535.500

Wilcoxon W 2619.000 2741.000 3.820E3 2749.000 2.799E3 2760.500

Z -1.414 -.720 -.057 -.563 -.268 -.515

Asymp. Sig. (2-tailed) .157 .472 .955 .574 .789 .606

a. Grouping Variable: What is your gender?

 Q5

Ranks

What is
your
gender? N Mean Rank Sum of Ranks

Knowledge about product Male 66 53.30 3518.00

Female 49 64.33 3152.00

Total 115

Fast Shipping Male 66 56.23 3711.00

Female 49 60.39 2959.00

Total 115

Price of products are Male 66 55.83 3685.00

reasonable Female 49 60.92 2985.00

Total 115

Convenience and time Male 66 52.88 3490.00

saving Female 49 64.90 3180.00

Total 115

Variety of products/brands Male 66 56.11 3703.00

Female 49 60.55 2967.00

Total 115

Instant ability to get items Male 66 56.11 3703.50

that you want Female 49 60.54 2966.50

Total 115

Trust Male 66 56.48 3727.50

Female 49 60.05 2942.50

Total 115
 Test Statisticsa

Instant ability to
Knowledge about Price of products Convenience and Variety of get items that you
Ranks
product Fast Shipping are reasonable time saving products/brands want Trust
What is
Mann-Whitney U 1307.000 1500.000 1474.000 1279.000 1492.000 1492.500 1.516E3
your
Wilcoxon W 3518.000
gender? N 3711.000
Mean Rank 3685.000
Sum of Ranks 3490.000 3703.000 3703.500 3.728E3

Z Risk of privacy Male -1.835 66 -.68957.39 -.840

3788.00 -1.992 -.748 -.726 -.591

Asymp. Sig. (2-tailed) .067 .491 .401 .046 .455 .468 .554
Female 49 58.82 2882.00
a. Grouping Variable: What is your gender?
Total 115

Risk of security Male 66 57.39 3788.00

Female 49 58.82 2882.00

Total 115

Out of stock Male 66 58.46 3858.50 Q6

Female 49 57.38 2811.50

Total 115 Test Statisticsa

Technical Factors Male Risk of privacy66 Risk of security

55.84 Out 3685.50
of stock Technical Factors Fraud Quality of product Trust

Mann-Whitney U Female 49
1577.000 60.91
1577.000 2984.50
1586.500 1474.500 1.607E3 1587.500 1.538E3

Wilcoxon W Total 115

3788.000 3788.000 2811.500 3685.500 2.832E3 3798.500 3.748E3
Fraud
Z Male 66
-.234 58.15
-.234 3838.00
-.179 -.831 -.058 -.173 -.464

Asymp. Sig. (2-tailed)Female 49

.815 57.80.815 2832.00
.858 .406 .954 .863 .643

a. Grouping Variable: Total 115

What is your gender?

Quality of product Male 66 57.55 3798.50

Female 49 58.60 2871.50

Total 115 Q7
Trust Male 66 56.80 3748.50

Female 49 59.62 2921.50

Total 115
Ranks

What is
your
gender? N Mean Rank Sum of Ranks

Rate your overall online Male 66 62.71 4139.00

shopping experience
Female 49 51.65 2531.00

Total 115
 Test Statisticsa

Rate your overall

online shopping
experience

Mann-Whitney U 1306.000

Wilcoxon W 2531.000

Z -1.941

Asymp. Sig. (2-tailed) .052

a. Grouping Variable: What is your

gender?