Professional Documents
Culture Documents
Tips To Make Your Telesales People More Productive
Tips To Make Your Telesales People More Productive
3ÿ
ÿÿ
ÿÿÿÿ
ÿ
&'() *+,-.
789:;<ÿ><8ÿ?@>8AAA ÿ C)'+DE
t
/ /01 /2341
56
/
noÿ/qr3ÿ5sÿt1u6ÿvsw0
/64631463ÿx6sr46ÿts06
x0sywz5q{6
FGHIJKLM
NHOP
QRSTUQV
WJXHYÿLZYHGÿ[ÿ\]JXXMTÿ^XI_GJ_Tÿ̀LMJZHMMÿ\aMPHbMT
cbd_PeaTÿfW\TÿfZgHZPJIHMTÿhKG_XHTÿhKPJI_PJKZT
iLPjKLZYÿYJ_XXJZkTÿFKXaTÿFGKYLgPJIJPaTÿ\gKGHg_GYT
lHXHM_XHMTÿmKZ_kH
|Hÿ_M]HYÿKLGÿd_ZHXÿK}ÿHOdHGPMÿ}KG
PeHJGÿ_YIJgHÿKZÿeK~ÿPKÿb_]H
PHXHdeKZHÿM_XHMÿdHKdXHÿbKGH
dGKYLgPJIHÿÿ|Hÿg_bHÿLdÿ~JPeÿ_ÿkKKY
ZLbjHGÿK}ÿPJdMÿ}KGÿJbdGKIJZkÿPeH
M]JXXMÿK}ÿaKLGÿPHXHM_XHMÿPH_b
fPÿb_aÿjHÿ~KGPeÿPGaJZkÿMKbHÿK}ÿPeHMH
JZÿaKLGÿgKZP_gPÿgHZPGH
h'ÿi7jÿ451ÿk1l17/l17ÿk1/9
4,ÿm5/.1ÿk51n.ÿi2on+1
d@>GE>?@AÿFIDÿFDEDH=EDHÿFD=Nÿ?@
?NJCG>?@AÿJCGQMLF?>?FSÿL=@ÿODÿI?AIES
OD@DRL?=ETÿ=HÿFIDSÿP@GKÿODFFDCÿFI=@
711 !13"
""!"#"""!"
"30$%3! 6136
0121324ÿ6728ÿ9
3ÿ
ÿÿ
ÿÿÿÿ
ÿ
'+23452ÿ0610ÿ307'.10ÿ)802ÿ'(0ÿ54*+9
)8')ÿ:43ÿ4+ÿ'ÿ5'2;)4;5'2ÿ3'1*1<
='601>04>60ÿ?*66
/+4?ÿ?80(0ÿ)80
>(4360@1ÿ'(0Aÿ?80(0
121)0@1ÿ>0(B4(@
>44(62ÿ'+5ÿ?80(0 &'()*+ÿ-./01
)80ÿ>(4701101ÿ'(0
5*1:4*+)05<ÿC80(0ÿ'(0ÿ+4)ÿ0+4.98
*+1)'+701ÿ?80(0ÿ)80ÿ)0601'601ÿ)0'@
'(0ÿ*+D46D05ÿ*+ÿ(0'6*9+*+9ÿ>(4701101
4(ÿ@'>>*+9ÿ4.)ÿ+0?ÿ>(4705.(01ÿ)4
*@>(4D0ÿ>(45.7)*D*)2ÿ'1ÿ?066ÿ'1
>0(B4(@'+70<
EFGHIJÿLMÿNGOLPHÿQRISJÿGLÿNTGLFUÿVWRJ
XYÿ[\]ÿ^_]`abc\deÿ[cfbÿgfd
h]ÿi]fjk`]lÿbmÿfd
ndo]db\_]
=4@0ÿ9(0')ÿ*+70+)*D01ÿ'(0ÿ18*B)
>(0B0(0+701AÿD'7')*4+ÿ'>>(4D'61ÿ4(
>'()*01<ÿ='601>04>60ÿ)0+5ÿ)4ÿ30ÿ@4(0
@4)*D')05ÿ*Bÿ14@0)8*+9ÿ*1ÿ4+ÿ)80ÿ6*+0A
'+5ÿ80'6)82ÿ74@>0)*)*4+ÿB4(ÿ(0?'(5
*+70+)*D01ÿ7'+ÿ3441)ÿ>(45.7)*D*)2<
&4(04D0(Aÿ8'D*+9ÿ'+ÿ*+70+)*D0
1780@0ÿ*1ÿ'ÿ9(0')ÿ?'2ÿ)4ÿ74+1*1)0+)62
(0749+*10ÿ8'(5ÿ?4(/Aÿ'+5ÿ1>(0'5*+9
)8')ÿB006*+9ÿ4Bÿ'>>(07*')*4+ÿ7'+ÿ4+62
*@>(4D0ÿ@4('60ÿ'+5ÿ>(45.7)*D*)2<
711 !13"
""!"#"""!"
"30$%3! 08136
0121324ÿ6728ÿ9
3ÿ
ÿÿ
ÿÿÿÿ
ÿ
&'(ÿ*'(+ÿ',ÿ(-,,.,/ÿ/(+01
.,2+,1.3+ÿ425+*+4ÿ.,ÿ15+ÿ2066
2+,1(+7ÿ(+08ÿ'-(ÿ0(1.26+9ÿ:';ÿ1'
<0=+ÿ15+ÿ<'41ÿ'>ÿ?'-(ÿ@10A
B,2+,1.3+4ÿCÿD.15ÿEF0*G6+4
HIJÿLMNOPQOQÿRSPÿRÿTUVWX
YRZÿOMÿTPOÿRÿ[\]^_
`SMa\^O]b]OZÿcMMQO
d4ÿ*+,1.',+8ÿG(+3.'-46e7ÿ5+0615e
2'*G+1.1.',ÿ20,ÿf+ÿ5./56eÿf+,+g2.06
.,ÿ15+ÿ2',1021ÿ2+,1(+7ÿ4'ÿ;5eÿ,'1ÿG.1
1+0*4ÿ1'/+15+(ÿ.,ÿ0ÿ5+08h1'h5+08
2',1+41i
j,+ÿ*',15ÿ.1ÿ2'-68ÿf+ÿ50,86+ÿ1.*+7
0,8ÿ15+ÿ,+F1ÿ*',15ÿ.1ÿ2'-68ÿf+ÿ-Gh
4+66ÿ'GG'(1-,.1.+4kÿE,2'-(0/+ÿ15+*
1'ÿf+ÿG('-8ÿ'>ÿ15+.(ÿ41014ÿ0,8ÿ+,/0/+
15+ÿ'15+(ÿ1+0*4ÿ.,ÿG60e>-6ÿf0,1+(k
l5.4ÿ20,ÿ(+066eÿ.*G('3+ÿ0ÿ1+0*m4
*'(06+7ÿ0,8ÿ15+ÿG('8-21.3.1eÿf''41
e'-ÿ/+1ÿ>('*ÿ15+ÿ1+0*4ÿ41(.3.,/ÿ1'
0110.,ÿ15+.(ÿ/'064ÿ;.66ÿ,+3+(ÿ5-(1kÿ
l5.4ÿ;'(=4ÿG0(1.2-60(6eÿ;+66ÿ.,
'-1f'-,8ÿ1+6+406+4k
HHJÿXSZÿo\OÿRÿp^MSP^RSa
pZQOPq
;<=ÿ?@ABÿCDEÿFEGCÿHACDÿCDE
FEGC
&)'I4,8ÿ3Jÿ30-ÿ93K-,8309ÿJLÿ-'/0ÿ3-'M
)-'1-Kÿ',1ÿNJ9434J,4,8ÿN-JN)-
'//JK14,8ÿ3Jÿ30-4Kÿ964))9ÿ49ÿ'ÿ3K4-1ÿ',1
3-93-1ÿO'Iÿ3JÿPJJ93ÿN-KLJKM',/-Q
R-ÿ(9-1ÿ3JÿLJ))JO
30-ÿNK'/34/-ÿJL
N(334,8ÿ30-ÿP-93
3-'Mÿ)-'1-K9ÿO430
30-ÿOJK93
N-KLJKM-K9ÿ4,ÿ30-
0JN-ÿ30-IÿOJ()1 &'()ÿ+',-
4MNKJS-QÿR-
/0',8-1ÿ30'3ÿ'NNKJ'/0ÿ'L3-K
K-')494,8ÿ30'3ÿO0-,ÿO-ÿN'4K-1ÿ30-
P-93ÿO430ÿ30-ÿP-93TÿNKJ1(/34S43IÿO'9
PJJ93-1Q
R0-,ÿN-JN)-ÿ'K-ÿ8JJ1ÿ'3ÿO0'3ÿ30-I
1JTÿ30-Iÿ0'S-ÿ'11-1ÿ-,UJIM-,3ÿ',1
3-,1ÿ3JÿP-ÿMJK-ÿNKJ1(/34S-QÿV3W9ÿ)J,8
P--,ÿ'//-N3-1ÿ30'3ÿ4LÿIJ(ÿP(4)1ÿJ,
IJ(Kÿ93K-,8309ÿ4,93-'1ÿJLÿLJ/(94,8
J,ÿIJ(KÿO-'6,-99-9TÿIJ(ÿO4))ÿP-
MJK-ÿ9(//-99L()Q
XYZ[\]ÿ_`ÿaZbcÿdZ[e
0l2ÿmC;ÿC>ÿB5AA7?
<@n8?=5;D8@ÿ8@ÿ;o7
p7A7:5A7:ÿm7?:8@q:ÿrE?77@
rstuvvswxsxÿz{|}t~s
1ÿ30'40(5*(-ÿ6+'ÿ7,*89*:5ÿ;5(:0
<+:=9(:>(ÿ*:ÿ?(8(-48(-
?+@ÿ0*@-ÿ6+'ÿ*:>'(4-*:5ÿ0(8(-48(-
>+:)('-*+:-
&'ÿ)*+,ÿ-.ÿ/01,230ÿ145ÿ67+3.80ÿ91::
904-30ÿ;3.52<-*8*-=
PQRSTQUÿPQWXYTZ
0>..?@ÿA,,04-*1:ÿ9.4-1<-ÿ904-03
)0<B4.:.C*0,ÿD.3ÿ9.::0<-*.4,
0>..?@ÿE.FÿGH/ÿI.D-F130JK,JKJ
I038*<0ÿ914ÿ)314,D.37ÿL.23ÿ9.4-1<-
904-03
0>..?@ÿ67+3.80ÿ92,-.703ÿM.=1:-=
F*-Bÿ64-0::*C04-ÿN2-O.245ÿI-31-0C*0,
711 !13"
""!"#"""!"
"30$%3! 3%136
0121324ÿ6728ÿ9
3ÿ
ÿÿ
ÿÿÿÿ
ÿ
'ÿ)*++,-./
0123ÿ56378ÿ9:37;ÿ<363ÿ7=:ÿ>9??ÿ@3
63A93>9=5ÿ21;8ÿ>98<ÿ2Bÿ8372ÿ81ÿ;33
><9C<ÿ1=3;ÿ>3ÿD33?ÿ>3ÿ>7=8ÿ81
92E?323=8F
G821;E<363ÿ9;ÿ;1ÿ92E1687=8ÿ9=ÿ7
;7?3;ÿ6112FÿH3ÿ7?>7B;ÿ27I3ÿ7=
3J168ÿ81ÿ3=K1Bÿ1L6;3?A3;ÿ7=:ÿ637?9;3
8<78ÿ98M;ÿ=18ÿ7??ÿ7@1L8ÿ8<3ÿ21=3BF
)NOP/ÿQ,R.*-ÿSSÿ03Eÿ78ÿTUVWX
0123ÿ3YC3??3=8ÿ9:37;ÿ<363FÿZ<7=I
B1L
[\O]ÿ^O\N\+ÿTSÿ_7=ÿ78ÿTXVTS
Z9EÿS`VÿE7Bÿ8<32ÿD796ÿ>753;F
\a,-.ÿSbÿc76ÿ78ÿTdVT`
G??ÿA36Bÿ9=8363;89=5ÿ@L8ÿ8<3ÿ@18812
?9=3eÿ29;;3:ÿ@Bÿ7?21;8ÿ7??ÿC7??
C3=863;eÿ9;ÿ81ÿE7BÿE31E?3ÿE61E36?B
7=:ÿ<7A3ÿD796ÿ9=C3=89A3;Fÿf7=:ÿ9=
<7=:ÿ>98<ÿ8<9;ÿ513;ÿ<969=5ÿ37536
@37A36;ÿ9=ÿ8<3ÿg6;8ÿE?7C3Fÿh7CIÿ1D
E36;1=7?ÿ3YE3693=C3ÿ9=ÿ;3??9=5ÿ1A36
8<3ÿE<1=3ÿD16ÿ27=7536;ÿ9;ÿ8<3ÿ279=
:67>@7CIÿ9=ÿC7??ÿC3=863;F
iP+*-ÿSXÿc76ÿ78ÿTjVST
k8ÿ637??Bÿ>16I;
lPm.*Oÿn\+*/ÿSWÿ_L=ÿ78ÿTjVdX
GÿA36Bÿ9=;95<8DL?ÿ@?15FÿG??ÿ1Dÿ8<32
3YC3??3=8ÿ;1?L891=;ÿ81ÿ8<3ÿE61@?32
3A36B1=3ÿ9=ÿ9=;9:3ÿ;7?3;ÿ295<8ÿ<7A3
D7C3:ÿ78ÿ1=3ÿE19=8ÿ16ÿ8<3ÿ18<36FÿkM2
832E83:ÿ81ÿ?9;8ÿ1L8ÿ<1>ÿ2BÿC12E7=B
C7=ÿ<3?Eÿ@L8ÿ9=;837:ÿkÿ;<7??ÿKL;8ÿ;7BFF
511:ÿK1@ÿ
i\mNP-ÿoN\.P\ÿSbÿc7Bÿ78ÿbpVdj
&'()*+)ÿ&-().-ÿ/-0'.)12
34.5-61ÿ*(7ÿ89:)-ÿ;*0-.1
<=>ÿ>@=ÿAB>=C>ÿ=DEF>FGHÿEBAAÿE=G>I=
I=JKI>CLÿCJ=EFBAFC>ÿM@F>=JBJ=IC
BGNÿFG>=I=C>FGHÿEBC=OC>PNF=CQ
RSTUVÿXYZVÿU[\]^_```
&9''1-ÿ)9-ÿ+'()-()ÿ)9*)ÿ6'4ÿa*()ÿ)'
.-+-:5-b
ÿcKG>BE>ÿc=G>I=ÿd=JKI>CL
ePIf=gCÿBGNÿh@F>=ÿiBJ=IC
ÿjGfF>=Cÿ>Kÿ=DEAPCFf=ÿh=kFGBIC
lÿmf=G>C
ÿh==nAgÿo=MCA=>>=I
pqrsÿuv
ÿ
w*:(ÿ3:)- -a1{-))-.
x:(y1 <=>ÿBAAÿ>@=
z:01 AB>=C>
89*)ÿ:1ÿ* G=MC
&*{{ C>IBFH@>ÿ>K
&-().-| gKPIÿFGkKD
}'.4~ &{:+yÿ9-.-
*.'( )'ÿ1:(ÿ40
.{*( )'ÿ'4.
&*{+4{*)'. (-a1{-))-.Q
ÿcBAAÿc=G>I=ÿ=AJ=I
ÿÿÿ=ICÿÿcKKnF=CÿÿiIFfBEg
ÿcKG>BE>ÿÿNf=I>FC=