 Last Login Time : 2022-10-08 13:16:40

AJ

Grievance Details

Grievance Number: 3907351

Grievance Reg Date: 2022-10-08 14:44:34

Complainant Name : Amish Jha Complainant 9801212396

Contact No :

Mode : By Web Complaint Complaint

Type :

State : HARYANA Purchase Gurgaon

City :

Sector : E- Commerce Category : Online Pharmacy

Grievance Company : Tata 1MG Company Tata 1MG

Name :

Govt Dept / Regulator :

Product / Service Type: Oral-B Pro 600 Braun Cross Order no: PO25122406918482
Action Electric
Rechargeable Toothbrush

Transaction id: 01533N2200931038 Date of 2022-09-10

purchase /
transaction:

Mobile Number or Email legal.support@1mg.com Complaint

id registered with No / Ref no.:
company:

Amount Paid: 2938    

Company Details Sold By
TATA 1MG Pincode
 Last Login Time : 2022-10-08 13:16:40
Healthcare Solutions (Company): AJ
Private Limited
(formerly
known as 1mg Healthcare
Solutions Private Limited
and Delhi Mediart Private
Limited)
DL Number: 20-C:
5620-H, 20: 5621-OB, 21:
5621-B,20-BHR-66-1505-
OW/H,21-B-HR-66-1505-
W/H,20-D:HR-66-1506-
H
FSSAI License No:
10821005001350
GST:
06AAFCD7691C1ZN
CIN:
U24290DL2016PTC302634
Registered Address: Level 3,
Vasant Square Mall, Pocket
V,
Sector B, Vasant Kunj,
New Delhi - 110070
Address: First Floor Block 3
Hafed Warehouse, New
Anaj
Mandi, Khandsa Road,
Gurgaon, Haryana, 122001,
India

Product Value(INR) : 1000-10000 Nature of Delivery of Defective

Complaints : / Damage Product
Grievance Details : I ordered a product with so called TATA 1mg , they delivered a faulty
 Last Login Time : 2022-10-08 13:16:40
product to me and I did not know that it was faulty, as I put the brush AJ
on charge and it wasn't showing any sign or LED. This was my first
time using the product so I left it overnight. I used the brush for a
week and then the RED LED started blinking, that is when i realized i
had to put it to charge. Upon putting it back on charge i did not see any
charging indication I left it for a day and a half and again after
switching on the brush the RED LED started blinking again all of this
took around 10-14 days’ time. now whe i called 1 mg they told me to
simply go and shit yourself because their 7 days policy is there for
replacement. I was like i do understand that I am reporting few days 2-
3 days later than you notified time, but the product was faulty right
out of the box. All I ASKED WAS A SIMPLKE REPLACMENT. Which
they beat around the bush asking me to send product pictures and
stuff they took additional 2 weeks’ time of insane amount of time just
to query thing and said they are getting in touch with their 'vendor'
and getting it solved. I have all their chat logs and they immediately
got onto their toes once i wrote it publicly on twitter. Upon querying
with their mysterious ‘Vendor' they came up with a genius solution to
file for warranty. I was like this this why I was trying to get it solved
with you?
1. They delivered a faulty product straight out of the box
faulty 2. their packaging was torn at the time of delivery and seemed
like they had delivered it from the gutter 3. I asked them for
replacement only they told me to get lost
4. Upon requesting they
simply played with me wasting my time money and effort in chasing
behind them
My question is how much am I asking, if they delivered
faulty product isn't it their responsibly to fix it? I am not asking
anything extra. Just a simple replacement that too they are like no
..you can eat shit. !! Their attitude simply amazes me . Is this how they
cheat their customers. This was my first order with them and they
treated me so badly not to mention my insane amount of time that
went up in following up with them., Do they have no senses at all? Are
they so thick skinned that they can harass customers like this, this
product costs 3k they have no shame at all. ALL I AM ASKING FOR IS
A SIMPLE REPLACMENT for their FAULTY PRODUCT THAT THEY
DELIVERED!!!

Status :   In Process
 

Uploaded Files: File1 | File2 | File3

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 Last Login Time : 2022-10-08 13:16:40
AJ