5 7

3
10
StarPhone —
Quick Reference Card 2 6
Version 3.0 4 9

Agent’s Displays the current status of the agent.

1 status 9 Conference call

Use the pop-up keypad or click the Number field to

To move the interface, click-and-drag the left-hand corner select from a list of default or previously dialed
of the status bar. numbers.
Displays the duration of the current call,
Click the green checkmark button to dial the specified
Message
2 display plus production statistics and alert number.
messages. You can talk to this third party in the conference before

To move the interface, click-and-drag the message bar. you get the first caller back on line. You can have only
one party on line at the time.
Login
Click the opened padlock icon to log into To go back and forth between either one, click their
3 the system. respective button.

Enter your Agent ID. Client button New line button

Enter your Password.

Enter the IP address of
Aheeva’s platform.
The possible status of the

Enter the port number.
conference buttons are:

Click the green checkmark to
log in.
Unavailable —the button is dimmed and no

Click the red “X” icon to close
communication has been established (no line).
the login panel without login into
Available —the communication has been established (a
the system.
line is available but the third party has not yet answered).
Logout On line —the dark outline indicates that you are
communicating with the third party. Only one button at

Click the closed padlock to disconnect yourself. the time can be in this status.

Click the Client icon to get the client back on the line.
Ready
4
Click the Complete Conference
icon (bottom of panel) to put all

Click the Not-ready icon to go into Ready mode. parties on the line and start the
conference.
Not-ready
Two-step transfer

Click the Ready icon to make yourself “not ready”, (warm transfer)
Click the Conference call icon.
without selecting a Not-ready reason.
Use the pop-up keypad or click

To select a Not-ready reason, click the arrow to display a the Number field to select from a
drop-down list of Not-ready reasons. list of default or previously
dialed numbers.
Dial
5
Click the green checkmark
button to dial the specified

Click to display a keypad. number.

Use the keypad to enter the number or You can talk to this third party before you get the first
click the Number field to select from a caller back on line.
list of default or previously dialed
numbers.
Click the Client icon to get the

Click the green checkmark to dial the client back on the line.
selected number.
Click the Complete Conference
icon (bottom of panel) to put all

Click the red “X” icon to close the dial panel without parties on the line.
dialing.
Click the Hang up icon on the
StarPhone interface to complete
Hang up the transfer.
6
Click the icon to hang up.
Click the arrow to display the
Attached data
10 data that is attached to the call.
One-step
7 transfer (cold
Use the pop-up keypad or click the

Click the Add (+) icon to add your own information
elements (called “keys”) and their related content
transfer) Number field to select from a list of
(called “value”).
default numbers.

Double-click the Key or Value column and type over.

Click the green checkmark to dial the selected number and

Click and select a key that
transfer the call.
you previously added and
Hold click the Remove (-) icon
8 to remove the information.

Click the Save icon to

Click to place the caller on hold. Icon’s color brightens. attach all the extra data to

Click again to get the caller back on line. the call.

Copyright © 2004–2007 Aheeva Technologie Inc. All rights reserved.