Professional Documents
Culture Documents
Playbook
BODY-LANGUAGE, CONVERSATION,
MANIPULATION AND LEADERSHIP
@EGODRIV
Chapter 1
Introduction
T
here’s two kinds of people. You’re either one
or the other.
PERSON A:
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PERSON B:
ASK YOURSELF:
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Chapter 2
Self-Awareness
SKILLS .
T
his will mainly be an introspective work. In
other words, you’re going to have to ask
yourself some questions and answer them in
the most honest way possible.
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POTENTIAL .
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Chapter 3
Communication
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B
eing socially skilled mainly means being
able to communicate properly and convey
your ideas while building positive rela‐
tionships.
Therefore…
your posture,
the volume and tone of your voice
and the overall ability to impose your
presence regardless of the content of what
you’re going to say.
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SAYING .
1- “How to improve?”
2- “How to practice?”
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Chapter 4
Assertiveness
INTRODUCTION TO ASSERTIVENESS:
A
ssertiveness relies on 3 essential principles:
Clarity (Conciseness)
Acknowledgment of the other (Empathy)
Firmness (Enforcement)
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you will try to explain how busy you are; the more likely
they are to insist, or simply waste more of your time on
the phone.
End your sentence with your own terms: "I'll call
you back later.” 2 And that's the way it will be: non-
negotiable, yet, very respectful. The trick is to esca‐
late; yet keep calm and control conversation.
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Chapter 5
Assertiveness VS
Passive-
Aggressiveness:
ASSERTIVENESS VS PASSIVE-AGGRESSIVENESS:
T
ypically, people will think assertiveness
refers to passive-aggressive behavior. This is
a common misconception. Many people
confuse the two as one, but they are very different.
AGGRESSIVE .
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PASSIVE AGGRESSIVENESS
FRUSTRATION EXPLICITLY .
ASSERTIVENESS
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Chapter 6
L
et's explain. For those of you who don't know
what assertiveness means:
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1. If saying “no” makes you feel guilty, you will end up saying
“yes” to things that are disadvantageous to you. It’s imperative
to be able to set boundaries and OWN IT.
2. The importance of standing up for yourself cannot be over‐
stated. If you don’t stand up for yourself, you will often be used,
abused and then discarded. It is imperative to have the strength
and self-respect to stand up for yourself. That is a responsibility
that no one can truly do but you!
3. Self-respect inspires others to respect you. You teach people
how to treaet you based on how you treat yourself.
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Chapter 7
Assertive Body
Language
M
ost of the time, you will hear about verbal
assertiveness, but little is said about
Assertiveness & Body Language. In fact,
your body language plays a huge role in how assertive
you can be.
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Chapter 8
Facial Expressions
T
his part is mainly informative. This is the
knowledge that you should keep in mind, as it
will help you in reading situations and people.
Some points might seem obvious but it’s necessary to
define each one of them to have a better grasp of how
body language impacts your social skills.
FACIAL EXPRESSIONS:
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1- ANGER
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2- DISGUST
3- FEAR
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4- HAPPINESS
5- SADNESS
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Chapter 9
Gestures
GESTURES:
G
estures are often used to emphasize or
add meaning to spoken words. They can
also be used to communicate without
speaking.
1- POINTING
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2- WAVING
3- CLAPPING
4- THUMBS UP
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5- THUMBS DOWN
6- HANDSHAKES
7- HUGS
8- KISSES
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9- HIGH FIVES
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Chapter 10
Conversation
Starters
THINKING .
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THE MOMENT .
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or example, if you are at a party and you
overhear someone saying that they just got
back from traveling, you could ask them
where they went and what they did. You could also ask
a follow-up question, like, "What was the best part of
your trip?"
The key with questions is to make sure they are
SPECIFIC and INTERESTING, and that they show that
you are really listening to the person you are talking to.
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COMPLIMENT .
"I love your dress. Where did you get it?" Or,
"Your smile is really beautiful."
genuine,
speci c, and
sincere.
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1. Asking for help will buy you a few moments of time with the
particular stranger. During those few moments you can observe
them momentarily and that will inspire you to transition with
an observational opener. Simply notice something about them
that you found interesting/different/eccentric and share it
outloud.
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Chapter 11
Be condent around
strangers:
S
ome people are naturally con dent and feel
comfortable around strangers, while others
may feel shy or uneasy. If you are not a natu‐
rally con dent person, there are a few things you can do
to try to boost your con dence.
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ASK YOURSELF:
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