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Product Service Equivalence A Philosophical Deconstruction
Product Service Equivalence A Philosophical Deconstruction
Volume 6 Issue 7, November-December 2022 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470
1. Highlights:
Throughout history, scholars & academicians product has a service factor (SF) and likewise, every
puzzled to fit together the theory of products & service has a product factor (PF). This dualism is
services. what creates value for the consumers. Thus, there is
There is no definable definition that separates a no such thing as an absolute product (SF=0) or an
product from a service. absolute service (PF=0) in a commercial civilization.
A new method of classification that captures The service factor holds for the employment of a
anything & everything into a single spectrum is product in all potential services. I.e. What all services,
required. say, a product X can be used for? (A product can
Therefore, the author establishes new generate/contribute to numerous services which are
fundamentals & sources to cascade theories & nothing less than business opportunities). Example:
ideas on the nature of products & services. Alcohol can be utilized by a beautician (cosmetics),
pump attendant (fueling), brewer (beer), etc. for
2. Introduction:
Let’s assume products & services are the same, which providing their respective services. The product factor
holds for the generation of service using all potential
implies they both share the same composition. Such a
products. I.e. What all products can be used to carry
composition results in a dual relationship of
out, say, a service X? (A service can be issued using
tangibility & intangibility, where tangibility accounts
plenty of products; identification & proper utilization
for the product’s characteristics and intangibility
of those would be advantageous). Example: Scissors,
accounts for the service’s characteristics. When the
brushes, shavers, etc. can be equipped by a barber to
ratio between tangibility & intangibility is
provide quality service.
imbalanced, one gets pronounced as a product or a
service based on the exceeding ingredient. Every
Product X
Figure 1. Service factors of “Product X”
Product Y
Service X
Product Z