AGRE! MENT FOR SERVICES ‘THIS AGREEMENT FOR SERVICES i made efectve 9 of he Eostive Date (specified in Schedule 1) by and betwoon Tata Consultan Services Limited «company eorpoated under the Companies Act 1956, wih ke corporate offce locate at TCS House, Ravaine Sie 31°D 5. Marg, For, Murnbot 400001, hore afer rotred aa "TCS" (which expression shall nce ts successors and assigns) end bs ‘Customorontty named in the egnature Block belaw, win cher eelale Foret sat out in Schedule t= ConvactOetals, herein ar referrec as 2 Customer (utich expressions shal, Unless the Conta requres Oerse, Includes s successor business and permite assis). In colectvey refered 8 Paries" ana nivvally as a“Pusty". WHEREAS TCS nas doveloped a proprietary business concept ile ap T-as-a.Servce' med at deleting an inlegrated sute of ando-end usiness soldiers and aloud serveae to eral and medium businsesoe (SMB), Involves uso of shared sofware eppbcatons owned Iconses and hosted by TCS ats oanvalzed TCS facies andor seployes st Customer facies. AND WHEREAS Cuslomewito as Dee Irroduced fo TCS by ths nllypereon named in Schedde 1, dosres fo aval of cortan serdoss of TCS a8 more fly Gesced In Schecuie 2 lane TOS agrees Wo provi auch serous in accordance wit to Tams and condlions set cut in Bs Agreement NOW THIS AGREEMENT WITNESSETH: 1 2.detintions: ‘AL caplalzed tems used in tis Agreement or any llachiment ‘here, unoss the context epecticaly requires otherwise, shal hhave the meaning assigned fo each ofthe terme given in Ext ‘Abert 3: Seope of Services 21 Sereas: The scope ol Services to be povided by TCS to Gummer is a8 decribed in Schedule 2. 08 will host on TCS's Services Environment at TCS cesignetod location(s), andlor deploy on dasgnates Customer eystome al Customer designated locaton(e) Wentfed In Schedulo 2, the TCS Application System, for povalen of such Servees. TCS reas the FM 10 Imoxity the. Services Environment witout Impacting the Sorvices.. The Serves may commence on the Serie ‘Conmanoatiert Date Ienied In Schule 1, unless the Pris ‘thorae agree, If he Parties dose to madly the Soope of Services in Schedule 2 in ary monner, tho Paria opr that uch enange, 10 Sehedulo 2 and is eortponding change to ‘thor Saveauos hovto shall be plemented in secoréance with ‘ha Cnange Cont! Procedure dened I Scedule S hereto, Gustomors use of TOS pl ‘Systm Includos o thir pary software (ented in Schedule-2) ‘andre auch thea pay licensor requres Customer to sign cere spreoment, the Customer agroos to execute such thd Dry software Roonge agreement, wach shall preall upon any onfictag provisions hotel. Such thd party sofware leanto ‘Seomert shall bcome a par ofthis Agreement. 4, Responsiity of Customer: ‘Customer fo comply wih tho eccoss authorization and access convole for th Customer's access to the Servioes Envircrment ‘3s may be preeerbod by TCS. Customer sal im the acces to Services Envrorment onty to be Aubwrlzed Users, Each ‘uahorzed Users shall folow the secutly palsies and rues thet ‘hat be notfied by TCS. Customer aknowiodges that the ‘Series alorea by TCS under is Agreement ere nok Hs dala precewong serves but are In. the nature of iortion tochralogy Frastuctu and applcation services for Customers ‘oun dats processing and usness use only and agrees that he Custer shall rot. ary way, eommercaly explo the Servos ‘herve. Customer shall be responsible fr al actly occuring ‘Greil conbol end shall obde by ob ope ‘alonal end foreign hws, ales and reguaions In connection th thar ube of the Servca, Including those rested to data brvary, irtematonal communications end the Vansmission. of Feemial ‘or personal dala, ‘The. Customer shall notfy TCS Inmecistay of sy Unauthorized use of he Services of Sences Environment, Customer undoriakes boat all Customer Dela wil Fotinfnge te elloctual property righ ef ery thd party. 5, Proprlotary Rights ‘vag, tile and inlereste in and to te Services Environment ‘705 Apploaton System and ary other material used by TCS In te provision of the Services shal excusive'y belong to TCS ors licensors (TCS Proprietary Matera). Any and al Intellectual Property Rights wih rospect io the Series and the TCS Proprotary Matwial and. all_modeatone, . improvement, ‘rfwncements, or dervatve works made thereto, sll aay belong To TCS or IS beensors and the Gusiomer shal not bs ited to claim any rights thaain, Customer agrees thet TCS Shol have the fight st Cusiomer name in ts marketing mtr fae use ‘Customer logo wit respect to such isting. and for Toleronce purposes. The Customer acknowledges. th rowsion of the Setvcos heraunder by TCS shal be on a eon ‘exclusive basis on effi se an bot partes shall be few at at Sh {mes to provide the sorvcon or peor obigaluns same ot FA ‘ueilar (the Services and obligations envisaged hereunder to. 2 ‘any of is other cients / sorvce provider, ether ening or futru, 3 fn nothing heron shall precude TCS fom proving sc eros or prtorming such obbgations to te thar cans, T ‘rove Dut Cust sha have the fit bt TCS a 2 ‘acuments and use TCS fogo with respect to such ist . reference pupoues. ©. Compensation th condisoraion ofthe Servicus hereunder, tbe Cusie 4 Customer shall ml payment to TCS. wits tity (30) trom to dt of ecepl voice, TOS shal mwwice und Cbaernor> fa make ‘payment, In eseordance wil te bieg Bore ‘pected In Sohedule 4, I any Toles comaina vs arth) Gteeselé period, TCS shal be ened To recover the wns. lrvolese wah inlorest G1.5% por month coleatod Fo the = Payimont due dale une Do recovery Is mad hl wil more fndlor suspend te Sari : 7, Raprecentations And Warranties ‘Tos warrans hat te Services wil be prov workman ka manner and in confoity wih In Sahedulo 2. Notwithstanding the afore ‘re provided by TCS toa of charye orca ‘hargeabia ‘shall be proved on an "AS ott ‘warrantee, whslsvever. Each Porty represents, rats ih Sovarrt ar tat) dy opr ed ak ‘oning art good standing Under tw awe of tas Iorporaton or oration, (1) as We ‘oe alent v6 ‘oor Io and at ve Agournaet costes 2 ag. ye i binding obignton: end (i) ls eaeculon. lwivery and perlomnance of bas Agreement doos nnd ripe wt, ‘orconstluia @ broach or default under, jean ‘reny contact or ether Instrumente whch Ys 2 ly, EXCER ASSET FORTH IN THIS CLAUSE, 5 WARRANTIES TO CUSTOMER, EXPRESS OF IMPLIED, WIRESPECT TO ANY SERVICES OR DELIVERABLES PROVIDED HEREUNDER OR UNDER SCOPE OF WORK. INCLUDING, WITHOUT LOVITATON, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR "FITNESS €OR “A” PARTICULAR, PURPOSE, ALL SUCH OTHER WARRANTIES ARE HEREBY DISCLAIMED BY Tes ‘Customer warrants that, t shall provide al information, materia sie ond ‘ther essence (nctiory krowledge ranlion) featured by TCS 10 enable TCS 0 srovde. Services to the ‘Custer im aocordanco wih te Agreement. Cusiomer wararts that t sral Imk the aosate to TCS Agpleation Syeam ant Hestng Envsonnent ony to tne Authored Personnel Further, cetomer warants that tach Auhrlzod Personnel shal lew ‘he sosurly potties ard flee as have been rete by TCS. Cistamer tuthor warant tal the Services ae fr Customers ‘ usness Uso ony an agrees tet the Customer shal ML ‘ary way, commeraly expol the Services nerve TCS Uidrates thet ara prow al eration, materi, dats eno ‘har abitance required by Customer. Custamer warrants to TOS that the metals, data, Inormation fd ober aesutence (Customer Matare) suppl6d fo TCS of Uploaded by Custorer cn TCS Appcaton Syslem forthe Burpeee of txcouton ofthe terme ofthe Agreement aro eller Cumomer cared properses. or are proper cisined by Customer under proper intel progery Heentes, Customer luther warrants thatthe Saif Customer Material provided by (Customer or uploaded by the Gusiomer on TCS. Appeaion Sytem shal not nega ny Inallectual. property "Bhs oF ‘Bopratry raha of any party. Customer further waranis TCS ‘hal Customer Matra supped to TCS or uploaded by Customer ‘on TGS Appleaten Syeam shal not volte sry aplcable laws ‘2nd regulation, fe Customer Raters supplied by Customer upleeded by Customer on TOS Appleaton Sytem are found {2 intinge the lalecul pronorty ree of any party or i Vlaten ony law or roguaton then Customer shat defend "TES and ts dvectors, offoers and employees from and spans any such 8 lim proceeding and Indermnfy and hold TOS armless sgabal al opment, damages, ott, fre, penalty and (oun, reasonable alorey fees) This Cause shat tamination of us Agresmrd Howovor Parkes apr ‘hat TCS shel have Matas for suppor. weetrg and entencemen 7. Lmtation of Lisbty Nr Party shal be lable othe other or any speci incre, InedoratcSasequendal (acing Jess of revere. ds endl oft), exompary or pune damages, whether in conc ot ‘hes soriae of even Ihe Paty has been scvsed of he Bossy of sch demages. Tae ttl cumulative Bobi of oR pery wider tha. Agretmert shall not exceed In aggregate the Smount pad fo TOS by the Customer oc the Sandee fat gves fee to ten Fay dng the twoWe mort period immedtely brecelng such clam, The stain cr any Party's Iabilly ere Shall oppy Yo oa for damages, resulting rom () ho wit misconduct: breach oe loonae conltors and obigations foapect ef use of TCS ARpicaton Sytem; and (R) breach of ‘anenaily obkgaone. TOS shall ol be Pal Hable f° ety ‘ely or fale no oblgalions, I and toe extent such diy oF fare hes resulted fam 2 ceigy or fire by or on behal of Gastomor 1 perform any. of Customers obipations. in such fverL, TOS shal be (a) alowed sastionl te as may De Fecured to pector ta Sbagstans, and (ented to charge the ‘Caktomer er adtonal costs ncured, any, as may be mutually ‘ree! wen beiveen the Parles, WEN respect to Managed Services, t's agreed between the Partes that TCS shal nt be Teble for ny operatena!foesos eutlained or Incued by the Customer Contin intormaton arta Each Pary he “Reoelion Paty) a and agrees ‘manian the corfigenblly of Confdenial normaton (08 Fever dened) provided by the othr Pery (he “lecosinn Buty) hereunder "Tha Reselang Parl shall not dlcose or {Fesemnate the Dleoting Party's Contdenta Inarmaton 10 any feron cher’ Gan Move employees, agents, contractors, suiontrecirs and hoonsees of tie Recaiving Party, oF te itis. wo have a rood to know Kin order 10 eat the Recewra Party performing ts obligations, or © part the Revewing Poty to exoraee Ie eghts under this Agreement. In ation the Recaierg Perly () shal ake ak SU0h step 10 revert neulrorzed access to” the Disclosing Party ‘Conidenalirformaton, a takes to protects own conta or ‘opetary Inirmaton of sinar rate, whi sepa shal no ‘vent belts than 8 reasonaiestrdrd of cre (1) shat not Use the Disclosing Pays Coridentl Iformaton, of authorize oth poreore ov erie to vee the Dicloaing Pary'e Conienta, Irdomaton, for any purposes other fan in connection wh perorrng Bs obigatons o- exerosng Is rigs Nereuner, and {shall rogue a percons ae entles who are prove aocess to no Didoang Party. Conkental Infomaton, 10 execute Candela orPonciocure agreements cortaning provsons Substandoty sealer theao sot for in this Clause 8. The brovions of tis Clause 8 respecing Canidertainfrnation hal rat apply fe tre extent, but only 10 the exert hat euch ‘Confident Iormaton (2) sready known to to Raced Pry fee of any rescion atthe te fis obtaned fom he Disclosing Pay, (b)subsequontyTearned fom an Independert find pany ioe of ary restelion ond sahout teach oti ‘vin; (so becomes pblely availble rough 0 wrong Ack of he Receiving Panty ofa Ed ary is eependenty ‘evloped by ne fleeing Party wiou. erence to oF use ot ‘ty Concer’ inormaion of the Dicouing. Pay, o(6) 1s Feauled to be diclosod pursuant 10 an appicabl lew, ue, ‘oguaion, government eoquremert of cout oer or he es of ny sock exshange. Upon the Diag Party wth request fany tine cr flowy te compton oF teranatan of tis arooment the Receive Pay shall promply reusn te Derclosra Paty. or deetoy, all Condesa! Ifeaion of te Declesing Partly provided under or le conocton wih is ‘yement, icing a8 cops, porters ae summaries Weret 2, Processing Norms Bol Pars acknowedge and agroe that bw provision of eral ‘Sorveas undo ti Agreement hay requre TCS to interact wi the dens end suppllors of Cstonsr relating lo the Serco as {pedi agent for and an Behalf ff Customer ao process Taraacone, in eccordance wih tse general or special gudoines, hort ‘and! inevutione (Processing None) proved. by CCavtomer and apreed bythe Parts, TCS ahal be end 6 rey fon and. ae! in seesdance wih eny such Processing Noms fgreed by fe partes and TOS ahel incur no Eabty fot cams, Toss or damages Processing Nome. Cuslomer agroes to indemnity, defend and hod 16S and fe affine, hor Oeste and employees inves In the Services, harmless or any and_at clams, ecions, ‘damages, dates. costs and exance, ncuding bu ot fied to reasonable atoimey’s fees ond expenses, ang out of or Teutng from TOS" compllance wit Processing Nome and the Gastomar’ lay afin ox ofthis Clause shal be outside ot fhe tity cap provided Clause 7. Furor, Customer shal be responsible ‘oral acy oceurtng under ts conl sd shall bie by sil appicaple cal, sate, ratonal end, fegn lave, feebes and reguatone conection wih thoi uve of he Sores, ince thooe rested to aaia privacy, iie-atonsl fommunentons and me Fansmision of fecnesl or personal ala 40, Term And Termination 10. Taam: The trm of tie Agreement shat commence on the Efiecive Date. and’ continue for conract Tem spécfed in Scheae 1, unbss terminaled eatier in accordance withthe provisions een. The Agreement may be renewed for Azther terms) on mull npreement between he Parts, 10.2 Tesinaion or Malia aac, Either Party may termina ths Ageument ermedietely by a wien note 1 he ote: Party @ in be every of metaral roach by the other Par, by & ‘eran rotce weedy, the breach no curable andy ‘nrton noise oF 30 day ths breach is curable ands not ozed ‘wit tbe taid-notce period or (Inthe event of an (768 Proprietary and Confidential) ieproceedings in bank, inoivenoy or wining up fled by {gamete cher Pay tir he opporimant ofan assignee oF fualnt forthe Dene of eradtors oF of recever or of any Smmiorprocecangs 103 ot orm nthe event of termination oF expr of the Agroorent, (A) Customer shat) forwit seve fo access find’ or use any of TCS Appleaten Systeme. ond Services Earenmant.( ratar to TeS. any of TCS confidential and bropretary rman end Matera is possastion; and (@) "TGS shat G)reur to Custamer all confdental and propritary Infomaten of Customer.) fa the party sofware lease ‘snes spectealy for be Customer unger tis Agreement and ‘slowe Cutforor to use suon software aftr tamination of th ‘areoment as specieaty Weed In Schexule 2), ten TOS ‘hal waar such thre party software fo Customer on an AS IS ane. 41. Non Soliettion Nita Paty wi, without the consent of the other Party, employ br ofer to employ secty or balrechy any person engaged oF prevovly engaged by fhe other in sry capaci rlatn to Prost curry he suosstencs of tne Apfooment sh unl 6 Berd of 24 months Nas expres anor fo teinaon o: expiry oF fn agreement 42, Miscellaneous Provisions 12:1 Indopondent Cratos agsiewnent. Each Pary this onan san sieperwent conracing ently anc sha nt be ‘Seemed an agont, lap epreseniatve, jit venure pariner or parterof he oer. Nother ary s autored to bind he oer © ry ts person Customer shall rot sesgn or ransior fs Aresment or any oblgatens hereunder to any tid party ‘ithe te per writen consent of TCS, 122 Gavemion Jaan Diss Resouton. This Agreement ‘hal be governed by an erpreted in sezerdance whe laws Gf inda ‘Al dapute orders whatscoverefing Detwenn the Pariee, ut oot elon to ne constuction, Meaning sd ‘operation selec. of is Agreemant or breach theeot shal Be tied amicaby however, te Parts ae nt able 0 readve Such dlspute er ciference aieay, na came shall be reed {or Ariraton to slo Aster tobe mutual greed vpon, as fing such agreement to an Arran trbunal consti of {tees artrators ach Pan wl ornate an arblvaor and hese feo. arivators by mula agreement wil appoint Ye thd ‘soteer W consbule the Apicalien vibunel. The Avbireton proosedings shale governed by the provisions othe Aviation fd Cengliaton Act "096. The Apivaton proceedings wi Be cared out at Mumbai and the award made in pursuance tereot ‘Shai be bing on he Paros 123 Eutke Aoeeonent This Agreement soe forth tne entre Understanding of the. Parties ~ and. supersedes al por of imitaneour receeontatons,dveursins, negottions, ts, Dopoeu, purshese ‘order's agreemores and unoersanngs Betwoon ihe Parves ere, wi respect tothe subject mater erect Each Paty seerowdges tal has not red on or been Induces fo enter into he Agreemont oy, and to the een ‘emitod ty apleable lw. 2 Party isnot fable to anoher Party Eroarract or for or In any ober way fr. a representation or ‘waranty tot notch cad nts Aefosrant Tue Agree Inay be eanendeg only by & writen stuart sified by dy uhaewod "opregentave ofeach of Una Parte Hany prs fh ths Agreement bo. ols inva unenforcoable by” 2 ‘out wich provision shall Be modified to the exent ‘ecossary to make fad and enforoeatle whit preserving the Intent of the Paves and all athor proving of this Agremart ‘hal main fly valid ard orforaableunese otherwise agreed betwoon tho Pariee. No. provaion of tis Agroment nor shy trench tnerect wi to consiered waived by other Pay. une uch waver In witag sgnea on behalf ofthat Pary and no Sven woiver wil consille a weir of ef exoute fr any ether ot Subeequanttreach of he Agfeemont. Goran provision of ti Zeroement unich by thle very nate ough to surdve, sa 80 ‘vive te tormeaton of is Agreement. 124 Eogce Malure: Nether Party shal be Kable for any fare or delay ne portrmanco of ts obligations under this Agreement {o ine extnt uh faire oF doay is caused by any reason beyond te reasonable contol. such as fre, food, earquake, tomes of ate of wot of God. acs of site, sites, ac of ‘war form rte, hl order, tebellons or revluone: [uorantne, embargoes aed ober shor govern acer SFeree Majeure Event) Ths afoced Pat wa redial roy the ono by reasonabie etal of ine Foroe Majure Evert Ia Foxcn Mar Evert conunwes for more th 90 do Ponty nay by wton nobao ote oer Paty. trate Bo Paraemert tut lity 125 TATA Te sciviies ofa TCS employees are yowe'ned by fe Tata Code of Conduct, a copy of which e ‘valabe at Ink ‘he hers tn conftest age ae ‘Customer sprees to make good ah ffots 10 notly TOS fengntod exneuves of any breach of te Tal Code o Covehck by ary TCS personne rain to this Agreement TCS wu Underakes bat wil maa cortdenteity of al arxmicabon received |NWITNESS WHEREOF, the Paros hereto have eauted ihe Agreamont tobe execule by ther ey authorizes represeniaves onthe dat(e] meniones below, elective a of the Efectve Date Pandit Boondayal Potroloun University (Customer) (eS Proprietary and Confidential)EXHHONT A DEFINITIONS “Agreement” zene te Aveerant for Sencs to whch hie Eu ached, sad between the Paes hereto, and shal ince at ‘ste Seven, and ober stnctmerts osha tare frend aren “authorized Ure" masna cyte dvds wore radon beat of Customer, Sr Custom’ cet, or nial rts (etarer cerns Schedule 2, who rave a Sona fas need lo Rave soca o TCS Appleaion Systm cores wih the se ‘Series by Cuma under Agooment ‘customer Dats" neon aprlata tlomaton, cota and mete Kriched cr made avaible to TCS andr Ioduoed inthe Saran Ervrermart by oon bea of Custom, arg be TOS Aepicabon Sytem ar Servs Contrast Tern” rmaans he pode contact spect e Schade 1 “Computing Environment sal meen Cus compute ars stare ec cparsngantcament as rea a Schodule 2 feta 708 Aousin Syn w cone ts! ba eels Cunone’s ue mcrae wah Be Use Ts “Efcctive Date’ means Fo dale cn wich his Areomert has cme lnn lets eran Schedule 4 “eaqupment” means oetsin barrarwachwere (nokisng nating heres (MPLS) and soar) ame Werte, t sy. in ‘Schdtle 2 obs suppied ef made eva yor On beat dt TCS, ouside the Hosing Envformert, fr use by Customer's Auharsed ‘Users sec acceesry TOS Applicaton Spee fore purpose of evaling ote Services hero “sting Environment rans TCS eavrs thin faces ans envronment manajod an utze ty TS to roto he Services 2 Cite, uang st otware, server, harare, emer, alpine ana tasconmnionons Tose ard We tcinoogT Meld swine sacheriormen are os decribed Schedule 2 ‘Intact! Property Rights" means ary ant al alec rope rats end inate his of ay Kr rede without ‘coprhes pelea. facorar,detpn rhs td Uade sorts and sy le arm of ead prtechon slut orn, nhereve tre wo ssetng, whoa reget oral Lcansing Contra” mane tn tos an cnsions spiel for use the respeve isms of TOS Appcatn System oti pay sete, a6 ned Schedule 3 Services" means th serous tobe patermad by oon bebllot TCS under bis Apes as sped in soos of Sevesin Schedule 2 ‘Sorvees Commencement ate” nese the doo s notte in wing by TOS to he Customer cn which ihe Senices ee egoes to be Service Environment? means calletvaly or sever she crt may eq) to Hoth Evrae, TCS Unk and amen ‘Taxea" means ary ssles ute, vale sled i, servis tx or sy fh twee of simi na ot wy ln, aero alae ‘diy, avy tax appade tooth eareacior wl fa charge poy” Senon ended under ther nt beat on TeBsinsona 168 Appieaion System’ means the spetic sotwareapplontera/toene what owned or leaned by TCS Heed n Seba 2, ‘sich 106 ul ther stone Servees Emenmert enor rata onto Custer Enuronmart fre provakn of Serdons under is TRewoment TOS Aspeaten Syanm incusen, wereut besten, opr” sotware programs, coesses, agothns, vse esos, ‘Sorcerer a targa and tangle erica! atoal rloraton ene ececlogy nal’ win TES APES Bran, "TS Link” roan rk iar by way of nk cates ata URL ora pyle pot preerbed ty the TOS n Schedule 2 otbtohes, [wonted and martes by TCS, a0 par ofthe Servos, connecting te TCS Anpeaton Sten (Tes Propretary and ConcentFS Agpaton sates TCS wil proce hs foowg sstestons Morte Saxe, ‘sade devon as. mn ute. manaces the evento ocoss. ono nd 9 Cutomet eon forge ihe egastionsl haesie and fecim on core business of eeton. “TCS ON Aamisions Sokton TES.0N Acasomes Souter ‘TGS IN Super Series Suton TOS ON Pees, Fra Stow ‘TCS ON Livan Managers ‘TES ION Learing Exchange Solon ‘Seopa Of Senicas ‘lous Services Ina Cloud Sevces eniooment, busines applets as pat oe T--- Serica wil be hosoa, managed end fn at FOB Data sertran a eaure iranmont The cosoror can somes ther egplcaons a th Osta Cans ‘rough renee canseton ‘These sppicaone wi be contnsusy updated by TCS to adcroae fe changing technology business & market nesce ‘The soope ints ta cans of tho Galion). Together with Aatvaton, Cuslomar reads to a'ee on the Capabites evant to ts outnesr which nea 58 $a SN Soo TESION Readers Sion — 3 | TeSION Baran ing sauson 7 TCSION Foes, Fine. Scholarship 2 TOB ON Day aR | TCSION Hawerwanaganee ——| | FSS ION Tarpon anageree | | TESION saree Nagar” | oe —} Fe8 Sire estes ———) Non cr ESR CSCNTRERTTS| resopiRuS Solsensct [7 Preronrararssass ‘ion eo co sSoTCERETI ASSIS (TCS Propsetary and Conder)Service ovis: ‘Sonic aay ea at ean ‘Busines Hows Supco.| [SB sed or aan review wT Mon Sin taen 109 = 2300 RE Bxcusions “The can of he SLA exces vents such 3 ‘Tha event ha oocured 28a red ofa Force Maou or ing he nalementon of ry case racvery piccore ‘ny actos mor ages muta agrees upon by to pares (laos schesuled downtine) The ast mle access (Network tat corrects customer lcaten ard Networe Garce Providers Pol of Presence) of robe scons rat grat provide ar managed by TOS ore sutze aganis The tlre of» eutomers appt, equipert fats ircading my Paty upment ‘rouble Thats aaocatas wth now nealatone cr ogress A inarupin ryt nore sac et 1 le ho seve fr sb Or epS el cede ume Kon an [len ig pred whe TS os ns at stowed ct oe Cte ramae wr ct ‘QutetSco0e: ‘TS js ct response fray sotware not provides by TCS. ‘Tear Sorrento von Support, TOS wb ensre beak: supporto he appcatons meron n scope of Sens Any change request wi be aaniiees seperately TES Suppo dst san be reached by sy he loung “Tining: For Managed Series ‘+ TOS it provide ting othe Key vers on re rraactone. (No configuration ating weld be dor) bata migration; 4. “Transaction Data miraton om exstng sytem of Customer 0 TCS ajstom|e cto cope and wil be charged adatiorel and canbe ten Upon tutta agreement cuween TCS and Gantrar However Naser dno ean be uplosde ito the now esto F estomer can provide he dt othe fomst of data tempaos ‘rovied by TCS or TCS can open ne sytem 0 be cucterer noo pve fo atte ase cata 18 slausied ecmons: ‘TOS wil hosts ssteatens tor TOS Osta Core, The including torpor and cotract empoyeot ofthe Custer ha ave bon dy designated and authored (Siete TES Appleston System TOS point of contact: Nae: Manvannan Ranganathan Ent Customer Change Champion and Single Point of Contact: Nome: We. Sactn sea Cons sonastores mat saonr mishap sein (3 Proprietary and Confident)° Lal tuvraoment Services Environment Hosting Enviconmont CS wit pafoom ail recosayy ertrance end suppor the opeaton ofthe Hostng Endonert and te TCS ‘Aadlation Systm and to roids Seroes in accra wh Be epee eonce levee TCS wl pry Iebgte wil make a comarcisy resarable oto to remedy ay fee ofthe Services, Hosting Eniormert, TCS ‘Aetkeaton Sytem andor fe TCS Unk (defned Prenter io cers goes wang orr in acer withthe ‘rv fhe Agrbement TOS Linke Net Aentesoe Equipments: Net Acoicsole Computing Environment TCS recommends he flowing 2s minum coniguton a be ao rune TCS aopcaton «+ Desitop stom with nos. fn rocesor- Oa! CoratCare 22.0 ‘Windows XP Professcra/Vindows 2008 Wows 7 Professoral 22 version) Operting Sytem 1 Maman 1 68 Ra 1 Alloast 0 GB SATA cok 2 Ten mento { Standar yooard and mouse, IMS Ofte vine deatona fk urs The supported brows are te Expl, Fl 23 and roma 28° * Ao changon brovas version oe vse wl be coment fe cust bythe TCS, ‘The network bandwith ang ot customar se for acoasing the TCS Satter ie excetad tobe appiox AOE for 20 concert User. The etre has canted Dat an wastng lars ink at esha wil So see. The cmtomer wl upgrade he rab Derdwidth es per owt nconourert uta ‘ta ara tte varios ara: ‘ Haraware Avail: Sto fb ot haroare ere sag, petri dere) canigedn Ave Ace ot seawena Suny mai onesee igh asasny WO ct oe acne Serre . Applleation Avallabity: Al appcaten components (Web, Aasieaton, Detzase) we congue Ave ate ‘made. Thi eraues tate apeaton 2s wal as dls valde tthe camerrs with gr aval. ‘© Data Avllabilty: Tho deployment archtecur asus fat the sae dla vali co mull servers ate vent ‘east, data can be erent wth no Gata ests te er server ‘Backus: Backans so taken evr ay ne retained for ani pro of me (ly, weekly ae yen). Bacecop des evlebeo-te Backup recover els ar ers al eplar svat ore Mey Of OSES Data Format: nthe event c:errnatin ofthe const TCS shal giveth custome: dlain ether CSV or LS ‘Gratin CO er trough tansar |. Digastor Recovery: ACieasterRacover Osta Conteris in operaon. Dats ar the rary data cae moc ‘to the DR Dela Certo ravine Operator wil svt ote OR de center nthe eve of cessopne, Shr errand rin ater coerarahaveth city tbr cover, epi DS tar and vty dts aval ropistary and Confident)SCHEDULES ‘consi Forms er TCS Aaotcaton Syste APPENDIK| fo Schedule 3 Use TERMS for Ts Anoicaion Sats [TCS orapw) ‘rate Use Tere il gore he Ute by Custom of TOS Apaon Sys axe special dese n Scheu 2, ato te Gonret Tem a te agrorent Sevens aera voren) ages between Custer named an Setar aa Coney Sevens tmaed rea AFREE HOE Rewen is a 1 genTions ‘Te folowrig eapalzed ems shall have the maaring set for blow ea purposes ths Use Tens: “Target Envrornont shat mean Servene Envrowor or Curtamar Emvroner 29 apeced inthe Cored 2 wih eae o each component ofthe TCS Asplcaton Syston. “Servcvs Ervronmont” has the meaneg esosbed thin the Agroment “Customer Environment ras the rearing asentes to Kn te Aprosrant "Ua reans ning dr seconsng the TOS sppicalon Seton oy the Autos Users, whens stale! on Customs Craronrart cron he Serves Eruronmant te the purses ot ereetng ‘rousing, vansnitng, ransfetirg, leadng ane sorhg cf aan correcion wit te Sewvoes rendtaa by fe TCS unter ie ‘arearen in ema ofthis Use Tema, Alar cepted ora used of bl defines above, sal Five fe mein mesibed tolham inthe Agreorent. 2. USAGE RIGHTS AND RESTRICTIONS 2 uesaa sans) Sutyct tha tar ant entns ae fh thie Ue Tes, effective uson te insaleton of he TOS Appcston ‘System by TCS or upan TCS parting sczase w Custumer che TCS Appcaion Syston fous any meanm TCS heey grants © {Gastar te fight to Use 08 spetoaly prmtog under fis Use Tare ora fo pome Autiend Users Une the TCS Appiesbon ‘System dug the Agrearert fer Contract Tom. The forgoing dove rat a) eubiorao istalaton oo TCS Appleton Sytem ter than on Targat Encrrers, pert Use f the TOS Apstcaon Sytem for eny purpose cher then as porte unger Pls Use “Tema, or (2) pert Use of te TCS Applcaion System te ey Person ota hon Ashoreed Use, Ary exfersen a Cnge of the ‘Sonica ve of te TES Applcnton Sytem requir FCS por wren consant anc auareaon. Cusine = response sears ‘Smplarcs wit a usage restcions ard aher apocabe ters ac canons of Wis Use Toms by each Auterized Ur. Ary reach [S nowcomplance of be les and condone of tie Use Ter by any Auhotzed Use! shal be dosed lo be @ bead ta ‘omplonen by CatormerCantararwilindennty and defanc i TOS in repeat of any Seach of tha Ute Tart tha ert ha each [racn asa fem ary ct (or ature to act bye Autherane Users (i) Tro sega iis ered ere ana the porsors ot Ns se ‘Terms donot gator convey to Cusiomer any ership tts bd eet ore nor to he TCS Aploton Sytem any Itech Propay Fgh tres nar hay peat Gastar fo mk caval waka orto mae copaa ox TCS Appaten Syatom. Tomo ‘tot at TCS Aploaton Syaert consis of ay sobware codes, such maaerel hon eelvared to Cure put tie Use “orms, stat pe dovered ty TCS In Ont Gove rn ony er Guster Sal nt have ary PM r lear win eopect © Pa Sees Coo" data babe deugn oft TOS Appteaton Syaar. 22 Progeny ond Cooley Metis or Noioos Customs shall etsn al of TCS's andr is lesa’ Logo, Teens, ooh nots and ier proptay matunga nes onthe TCS hppleaton Syeiam. Custom shal nak pa sry Ahorand User rote porsone i, remove al or onerwse endo lepble any of TCS's Logo, Tredersrk Copyrg noose otter pepe (2 coninely mats tal may be paces en tho TCS Asekcaton Sytem 2 Sernpavets terest broad 9 CustratPereuhda ‘uscmer hal no reve er ale TOS andlor i hantare Lag, Vademar. Copyigit roi and her oper argo rates on al epi fhe TOS Appeatin stem cr any pant tere! nudge documentation, 3 Reaitione on Capdna. Copying ef the TCS Apoeaton Sytem is prcibted eeapt wih TOS's pi wrtan consent ans ‘uncteaion Neier Caster tron Auoteed doen otoraes oe, eens, ticaren ciate asm Pore rare {er treshare the ToS Apaleaton Syste oofterse nt any ht unde: tis Use Ter to ory id pay (oe then Authored ‘ore Ay steed ea, teeing, eubconsng, treo, maratng.aelgnmert tine earng can ty erate eabe oF remote processing servos or Servis shal be Ts vos.” Cuatmar fal ered Yo, ad sar make or bait hers to, Tevore engnear, Geaseorbe, docomphe eeslo evhense & Moaly te TCS Apaleaton Syston of any pat there! orto oe ‘rhaneomania to dorvave wotka fhe TCS Applouen Syl ray prtone hee 124 Tusdamatis,Cuomer it have no ahs ay ademara or ance mers ote names adopts by he TCS anor cursre ferine TS Aopiatin Sylar o any pat erect, 25 Breach. Shas the TCS Aopleaon System be Used beyond th Use dts by Aubortaed Users as set out I tis Senlon 2, TOS {hal not Customer wt requrrg Cusomar tour the bese of Use Tems and Custom dose ct cre such bagcn Ww 10 {ays (or such our pared Wa fe TCS may porn uren Customer's request), of rece of wilen nce fom TCS then TOS al be rit termate the Use Pgs gravid Rersse In eopet of euah TCS Aapleaton Sete, widout prude to any ober hh of ‘emadies TOS may have under tis Uso Toma oobarelsa 2. OWNERSHIP AND PROPRIETARY RIGHTS usomer scenowlegge and apres tht TCS des wil corte o own al etecual Properties ar rectus Property Risin fr atiches © he TES Acplesion Syear, cing wit laa. e lladhed 0 any enhancement and vorades ard any ‘erratve wore thaeot even i ade fr by er cn bebo of Custer. Noting crtained eran shal be conaad at Yara, esgnmert cr conveyance by TOS to Cusiomer cf the ownersip oto he Irie Propet or Initacul Proper Right oF tected tthe TCS Appleston System cary erhancemers, pds or dervatve wore tert (C3 Proprietary and Concent)4. msceLLaNsous Ir ho ete of any oat etwoan the proven of is Us Terra an thee In he Agreement for Serves oF the Awami, ‘otwnxtandng any conrany profson arynere ae, Cusine anc TCS sowcieay agree ant ucxnowiege ta the prowson oF is Use Tera wil revel wt reepent tothe TGS Aopcaton Sytem. ancit Doondayal Ptroioum University ‘Poustomer)| "| Tata Consuianey Serves Li | | Pras i (78 Proprietary and Confident)SCHEDULES FEES FOR SeRvices ‘Solution Name are aan ite TCS GN Aaron Saton | TOS ON Acari Slon | 168.08 Exam and Grains Seon ‘TOS ON Sera lerty Management Seiten | i | TCS ION Digial Learing Sonaton a neat | ‘Ave martonad craigs are wiv of Soi tame nd ts The Custom wil make the peymart win 30 days Fom the det cf recap Incice TCS praer eacrenc mode of payment “hone pres are spicata forlorn iri ony and rge nstace in the dts cater “he poe quced is applabi ore version contrecns fA Kure vars delivered ving he Canc Ter ae Ince ne pis. For voice generation puposes the customer authorzes TS to query customer dita forthe user cout or ry ering erameteropghetle te parte foo eohadle “The numberof sas and usar basa svvd may row ding the src lem. The cuseret wl share wih TCS the execs town plana, © stow TCS sui ead te to pan Yor Scatonalcapeaty sre dsooyenk. Any Oru beyond the ‘andor sisted atave Oecones ollie fort fe uarer which ho oyster Cape eer raster or nein Sta et the moreno usr base, TES wil alee chore a Sotup aor ech ust inanue aspera foe seve, ‘Custom is osponsis or any party costs for Integration tas n scope, or exam, SNS integration isin eos, ‘usomar i response th Goat of suteabn oan SMS package roman ured teecom prove. ‘Any repo tat reeds tobe covelope soe ete cuore wit be charged at 25,000 per report. Estng reper ae sted cn waa con TCS oan mnake aolube a ured (ON data managonent execute to suppet castomers data migraton, dete erty, ‘patting tase nctone n/ON st cot 28,000 par month The ranegemar and anton of tas exscuve l be ‘ona. he customer (On Customer aque f nonioal Spectlt Coreutnts have to travel to any ofthe Customer oon, Customer wi ‘vie aro afar fom TCS locaton at oeaton boarding and odging exoerees fr te duration of Gepuaten 28 Iepors sabneles by TCS aecurts casino tba uso? Settip Fee wile dus tthe tie ot gg the contact nds nonturaate. Custer Set-Up cues 2) eatceen an ‘iutén provilonng end) raning Wsetnal vers ae aces Sung the contatt Tor, Sot Up Foes foe new aes ‘rlbecnrgod Ts wi be eaated ont ada mona Susecrtor Fees TCS wil see « Mor invoce for 100% ofthe Mensly Recureg Charges for alte users (PUMP * nue of uses) Deaed onthe ee moer of vans ine system above te aru Furber of users. User Cox canna be redud tng te er oftconect Fu nveicing wl corte fromthe month of sbectaton “Te tal conse value sat ra eceed Re 1,00,0,000 during the conrct tom. For ery nereate in he conte value Gstomer and TES shat mutily ogre fo bn an ameter crageroquet Sut ta ne Tum @ en Mey Roig Fae sal eran 8% ft eg Hon ee amoral ne Agree “The Cusmerlmake he payer wn 30 cas an he to ese note Fan Set Up Fe), TOS pres sootorse move of payers (7s Proprietary and Confident)