NB CID Criteria

Customer Induced Damage

V3.20
Oct, 2021

1
Agenda
 Revision History
 CID&OOW Service Process Basic Flow Chart
 Warranty Policy
 CID (Cosmetic Damage)

1. Surface - Painting peeled off

2. Surface - Damaged
3. Hinge - Damaged
4. Keyboard - Keycap dropped off and melted
5. Keyboard – Keycap dropped off
6. Keyboard – Abraded/Worn Off Keys
7. LCD panel - Surface damaged
8. LCD panel –entry objects
9. LCD panel – Keyboard print on LCD
10. LCD panel – Keyboard stains on LCD
11. LCD Panel – OLED Burn-in on screen
12. LCD Panel – OLED Oxidation on screen
13. LCD panel – Mura in LCD/ clouding within LCD
14. Touch panel - Surface damaged

2
Agenda
 CID (Liquid Permeate)
1. Liquid Permeate – Wording
2. Liquid Permeate (Key Board)
3. Liquid Permeate (IO Ports)
4. Liquid Permeate (LCD Panel)
5. Liquid Permeate (Battery)
6. Liquid Permeate (ODD)
7. Liquid Permeate (SSD)
8. Liquid Permeate (HDD)
9. Liquid Permeate (TouchPad)
10. Liquid Permeate (Speaker)
11. Liquid Permeate (WIFI)
12. Liquid Permeate (FAN)
13. Liquid Permeate (Memory)
14. PCB - Liquid Permeate
15. Liquid Permeate CID notice
16. PCB - Oxidation
17. Rusted (Oxidation)
3
Agenda
 CID (Other Parts)
1. IO port – Damaged
2. HDD - Damaged
3. HDD - Label damaged
4. HDD - Screw tag missed
5. HDD –SN comparison
6. Memory – Label damaged
7. Memory – Damaged
8. SSD – Label damaged
9. SSD – Damaged
10. WLAN card – Damaged
11. Machine / Accessory – Burned
12. Cable – Damaged
13. Adapter–Surface damaged and Metal oxidation
14. Adapter–Damaged and front hot melting
15. Adapter–Cable damage
16. Adapter(Type-C)– damage
17. Mouse – Surface split and damaged
4
Agenda
 CID (Other Parts)
17. Mouse – Cable twisted and damaged
18. Label damaged
19. ODD – Mechanical damaged
20. ODD - Mechanical and label scraped
21. Camera - Damaged
22. PCB- Damaged
23. Touch Pad- Damaged
24. LCD panel - Backlight panel damaged
25. LCD panel – Label damaged
26. LCD panel – Connector damaged
27. SIM Card Slot – Tray Deformed
28. SIM Card Slot – Damaged
29. SIM Door
30. Fan-Damaged
31. CMOS Password-Forgot
32. Appendix1 (LCD CID)
33. Appendix2 (HDD label specification)
5
 Change history
Version Date Item Issuer

1. Add SSD damaged –pin crack

3.20 202110 John Jin
2. HDD –SN comparison

6
 Change history
Version Date Item Issuer

V3.10 202108 1. ADD LCD Panel – OLED Oxidation on screen P33 John Jin

1. Modify Keyboard - Keycap dropped off and melted P19

V3.02 202107 2. Keyboard – Keycap dropped off – Wording P20 John Jin
3. Modify LCD panel – OLED Burn-in on screen P32

V3.01 202104 1. Modify Hinge – Damaged P18 John Jin

V3.0 202104 1. LCD panel – OLED Burn-in on screen P31 John Jin

V2.9 202012 1. LCD panel – Keyboard stains on LCD P30 John Jin

1. Modify IO port – Damaged USB Type_C P58

V2.8 2. Add Liquid Permeate CID notice P49 John Jin
202009
3. Add Adapter(Type-c)–damaged P77

V2.7 202002 1. Add IO port – Damaged USB Type_C P57 John Jin

1. Add Fan -Damaged P92

2. Modify LCD panel – Foreign particle in LCD to LCD panel – entry objects P27
3. Add Photo’s issue point explanation John Jin
V2.6 201907
4. Modify label damaged p60,61,62, 64,66

1. Modify CID&OOW service process basic flow chart P9

2. Add Cosmetic- Wording P12-13
3. Add Memory/SSD Failure Condition P102
4. Modify SSD – Label damaged P66
V2.5 201906 John Jin
5. Modify Liquid Permeate – Wording P33
6. Modify CMOS Password – forgot P93

7
 Change history
Version Date Item Issuer

1. Add LCD panel – Dust in LCD

2. Add LCD panel – Keyboard print on LCD
3. Modify Surface - Painting peeled off
4. Add liquid permeate chapter
5. Add CMOS Password – forgot
6. Add Adapter–damaged and front hot melting
V2.3 201808
7. Add M Card Slot – Tray Deformed John Jin
8. Add SIM Card Slot – Damaged
9. Add SIM Door
10. Add PCB- Damaged
11. Modify Hinge - Damaged
12. Modify HDD - Damaged
13. Delete Memory - burned
14. Modify Keyboard - Keycap dropped off and melted
1.Delete Top case-Liquid soak
2. Modify Keyboard – Liquid soak
201806 John Jin
V2.2 3. Add LCD panel – Foreign particle in LCD
4. Modify label damaged
V2.1 t20170t 1.Add some pictures of LCD panel - Surface damaged Tracy Ding

1.Add LCD panel - Backlight panel damaged

2.Add LCD panel – Label damaged

3.Add LCD panel – Connector damaged

V2.0 t20170t 4.Add Memory - Damaged Tracy Ding

5.Add SSD – Damaged

6.Add Cable – Damaged

7.Add Adapter metal oxidation

1.Modify the keyword font format.

V1.9 t20170t 2.Add Machine / Accessory – Burned and Keyboard – Abraded Tracy Ding

3.HDD label failure condition

V1.8 t20170t 1. Change "Change history" order. Tracy Ding

8
 Change history
Version Date Item Issuer

V1.7 t20170t 4. Replacing pictures makes the explanation clearly. Tracy Ding

1. Update P.22 ODD

V1.6 t20170t 2. Update P.23-24 Camera Tracy Ding

3. Update P.34 IO Port - Broken

1. Update P.27-28 LCD panel- Surface Damaged

V1.5 t20170t 2. Update P.30 IO Port - Broken Tracy Ding

3. Update P.45 SSD - Broken

1. Update P.27 LCD panel- Surface Damaged

V1.4 t20170t 2. Update P.29 IO Port - Broken Tracy Ding

3. Update P.44 SSD - Broken

1. Add WLAN Card, BGA CID (P43-P45)

V1.3 t20160t Tracy Ding
2. Add HDD label specification (P49-P54)

V1.2 t20160t 1. Add HDD, SSD, Memory CID (P29-P40) Tracy Ding

1. Update ODD (P.19,20,21)--Includes: Mechanical bended, tray bended, plastic structure broken, label
V1.1 t20160t Tracy Ding
scrape, etc.

1. Update CID&OOW Service Process Basic Flow Chart.

2. Update P.7 Keycap drop off (If user preserves the keycap) OW-> Charge

3. Update P.9 Keycap drop off (If user preserves the keycap) IW-> Free
V1.0 t20150t Tracy Ding
4. Update P.14 Label removed, scribbled, damaged seriously, tear up by user or disassembled after
damaged.(If the SN number is still exist, please refer to the SN corresponding warranty) IW-> Free

5. Update P.20 The liquid crystal damage, but LCD panel glass is not broken IW-> Free

9
CID&OOW service process basic flow chart

Note1.
1) Liquid Permeate and Internal Damages : Engineer need to provide CID
symptom picture to the customers for the CID cases with liquid permeate
and other damages that were found inside the device.
(ex: HDD, M/B, IO board etc.)
2) Cosmetic Damage: Engineer no need to provide CID symptom picture for
cosmetic damage CID cases because customers may have seen the
damage before claiming the damage.

Note2.
PUR: Please explain to customer the CID symptom via phone or email.
Carry in: Please explain to customer the CID symptom in service center

If LTSD can’t judge the CID , Please directly contact with GTSD for assistance
and create a ticket in Ticketmaster system for GTSD at the same time.

10
 Warranty Policy
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only
covers technical hardware issues during the Warranty Period and in normal use conditions. It applies
to firmware issues but not to any other software issues or customer induced damages or
circumstances such as but not limited to:
(a) The Product has been tampered with, repaired and/or modified by non-authorized personnel;
(b) The serial number of the Product, components or accessories has been altered, cancelled or removed;
(c) Obsolescence;
(d) Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and
functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual
deterioration;
(e) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental
misuse, abuse, neglect or improper maintenance, and use under abnormal conditions;
(f ) Damage to the Product caused by improper installation, improper connection or malfunction of a
peripheral device such as printer, optical drive, network card, or USB device, etc.;
(g) Damage to the Product caused by an external electrical fault or any accident;
(h) Damage to the Product resulting from use outside of the operation, storage parameters, or environment
detailed in the User’s Manual;
(i) Damage to the Product caused by third party software or virus(es); or there is software loss or data loss
that may occur during repair or replacement;
(j) Unusability due to forgotten or lost security passwords;
(k) Unusability of or damage to the Product caused by contamination with hazardous substances, diseases,
vermin, or radiation;
(l) Fraud, theft, unexplained disappearance, or damages/detrimental circumstances caused by a willful act of
the customer;
(m) Unusability or damage to the Product caused by installing and using the Unlock Device App, which is a
utility that will unlock your Product's boot loader but will render the Warranty null and void.
11
 CID
(Cosmetic Damage)

12
Cosmetic- Wording
For cosmetic issue
Dear XXX Sir/Madam, about the OOO issue you mentioned with your laptop,
after we inspected it and found that corner the laptop was damaged by dropped.
a. With hit point: show the hit point on the picture (use arrow mark).
b. If need to provide CID picture to the user to show the CID status, the picture
needs to be marked with CID location (arrow mark, color link…) + brief damage
description.

Corner damage
For cosmetic damage reason
Dear XXX Sir/Madam, The laptop causes the cosmetic damage symptom by
the hit against or dropped, user induced, etc.
For quote of replacing all of the affected parts
Dear XXX Sir/Madam, now some parts surface the laptop have cosmetic issue
and they are Part1, Part2…… Considering the stability and safety of your laptop, it is
recommended to replace all the parts and repair cost is $XXXX
(*Please follow the next page item1~3 when users do not want to replace all the parts )
If you have other concerns and do not want to replace all the affected parts, we
can first check the parts that are affected by the hit against or dropped and then
provide the quotation for you.
13
Cosmetic- Wording
Engineer testing item1~3:
1. Use golden tool to cross-test the issue with the affected parts
2. Identify the affected functionality of the bad parts and quote to the user
3. Obtain user’s consent and then repair

For quote of replacing some of the affected parts

Dear XXX Sir/Madam, after we inspect your laptop, the part that affected the laptop
function is Part1 and the repair cost is $OOO. We will provide OO-month warranty service
for the parts. Also, for the Part2 which is currently not affecting the laptop function, we will
still do a basic maintenance. We will not provide warranty service for those parts that have
not been replaced ; All applicable ASUS components not serviced by ASUS from cosmetic
damaged, with both parties agreement and discretion after the ASUS repairs may still affect
short term and/or long term system stability. Thank you.

Note:
For the users who do not replace all the affected parts, please memo the quote of the
unrepaired parts in Lean eService.

14
 Surface - Painting peeled off

Painting Peeled off Painting Peeled off

1 2

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
When need to exchange a N(If the part doesn’t
Exchange LCD
Painting peel new LCD bezel or LCD cover, affect function, ask users
bezel or LCD Charge Charge
off [Figure1-2] if user’s LCD bezel or LCD if they want to pay for
cover
cover painting peeled off. replacing the part.)

15
 Surface - Painting peeled off
Painting Peeled off

Painting Peeled off

Painting Peeled off

3

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a
Exchange N(If the part doesn’t affect
new top case or bottom
Painting peel top case or function, ask users if they
case , if user’s top case or Charge Charge
off [Figure3-5] bottom want to pay for replacing the
bottom case painting peeled
case part.)
off.
16
 Surface - Damaged

Damaged

1 Damaged 2

Damaged

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
When need to exchange a new N(If the part doesn’t
Damaged mechanical parts, if parts Exchange affect function, ask users
Charge Charge
[Figure 1-3] damaged by hit or dropped or mechanical parts if they want to pay for
user induced. replacing the part.)
17
 Hinge - Damaged

Hinge Damaged

Hinge Damaged

1 2

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a new
N(If the part doesn’t affect
mechanical parts, if not damaged Exchange
Damaged function, ask users if they
caused by hit or dropped or there mechanical Free Charge
[Figure 1-2] want to pay for replacing
was no any evidence caused by parts
the part.)
user.

18
 Hinge - Damaged
Hinge Damaged Hinge Damaged

3 4

Hinge Damaged

Hinge Damaged

5 6

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a new N(If the part doesn’t affect
Exchange
Damaged mechanical parts, if caused by hit function, ask users if they
mechanical Charge Charge
[Figure 3-6] or dropped or there was evidence want to pay for replacing
parts
caused by user. the part.)
19
Keyboard - Keycap dropped off
and melted Keycap melted

keycap

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty

If the keyboard module Reinstall Keycap

is function OK
If user’s keycap of keyboard
dropped off and engineer can’t
prove that the part was
Keycap
damaged by user
dropped off
[Figure 1]
If the keyboard
module is function fail.
If user’s keycap of
keyboard dropped off and
engineer can’t prove that the
part was damaged by user
(If user preserves the Free N (If the part affects the function,
keycap) suggest the users to pay for
Charge replacing the part in order to
ensure the optimal functionality of
exchange
the part.)
the keyboard module Charge
Y (If the part affects the function,
exchange the keyboar Free Charge suggest the users to pay for
d module replacing the part in order to
ensure the optimal functionality of
the part.)

Melted [Figure If user’s keyboard melted and

engineer can’t prove that the part Exchange the
2] Free Free Don’t care
was damaged by use(If user keyboard module
Safety hazard preserves the keycap)

20
Keyboard – Keycap dropped off - Wording
 According to the ASUS R&D design, the gap in between the keycap and the top case is about 0.5 mm
(see illustration below). Most objects having thickness over 1mm would not easily slip into the gaps.
Objects such as papers, apparel or cleaning cloths having loose thread may have a chance to slip into and
caught in the gaps.
 The keycap and the support frame have tensile strengths which may withstand up to a maximum of 350gf
on the corners and the side edges. Under normal circumstances, the keycap would not fall off on its own.
It would require external forces to pull the keycap away from the support frame, which would be
considered as CID.
 350gf is equivalent to the weights of two Apple iPhone 12 smartphones.
[Scenario 1] Clean the keyboard with a cleaning cloth having loose threads, which may get caught underneath
the keycap and pull the keycap off while wiping the keyboard.
[Scenario 2] Sleeves with loose threads, which could be caught underneath the keycap and pull the keycap off
while in movement.
[Scenario 3] pry the keycaps with finger nails or sharp objects and cause the keycap to fall off.
[Cautions] 1. Avoid wiping the keyboard with objects that has loose threads; 2. avoid prying the keycap with
sharp object; 3. Avoid moving any items on the keyboards.

Force
GAP
Key Cap KEY CAP
TOP CASE TOP CASE (Top)
(FRAME) (FRAME)
Support frame
21
Keyboard – Keycap dropped off
Hit point Scissor feet NG Scissor feet OK

1
Hook NG
Hook OK

2 3

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
When need to exchange a
Y(If the part affects the
new keyboard module, If
Keycap function, suggest the users to
engineer can prove that the exchange the
dropped off charge Charge pay for replacing the part in
part hook or scissor feet keyboard module
[Figure 1-3] order to ensure the optimal
damaged was caused by hit
functionality of the part.)
or user induced.

22
 Keyboard – Abraded/Worn Off Keys
Worn Off Keys

Abraded

1 2

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange
a new keyboard module,
Exchange N(If the part doesn’t affect function,
Abraded if user’s keyboard was
the keyboard Free Charge ask users if they want to pay for
[Figure 1-2] polished by the abrasion
module replacing the part.)
or the sign on the
keyboard dropped off.

23
 LCD panel - Surface damaged
PS: There are some examples of LCD CID, you can refer to the appendix1. (Page 94-96)

Hit point
1

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a Y(If the part affects the
Surface new panel, if user’s LCD function, suggest the users
damaged panel had one crack on the Exchange the to pay for replacing the part
Charge Charge
surface is caused by hit point panel in order to ensure the
[Figure 1] and whether LCD panel optimal functionality of the
damaged or not. part.)

24
 LCD panel - Surface damaged
liquid crystal damaged

liquid crystal damaged

2 3

liquid crystal damaged

4

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
Y(If the part affects the
When need to exchange a
function, suggest the
Surface new panel, if user’s LCD
damaged Exchange the users to pay for replacing
panel had liquid crystal Free Charge
panel the part in order to
[Figure 2-4] damage, but LCD panel
ensure the optimal
glass was not damaged.
functionality of the part.)
25
 LCD panel - Surface damaged

Scratch & Abrasion

5

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
When need to
Y(If the part affects the
exchange a new
function, suggest the
Surface panel, if user’s LCD
damaged Exchange the users to pay for replacing
panel scratched and Charge Charge
panel the part in order to ensure
[Figure 5] abrasion and the
the optimal functionality of
others function are
the part.)
normal.

26
 LCD panel - Surface damaged
Hit point

6 Hit point
7

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a Y(If the part affects the
Surface new panel, if user’s LCD function, suggest the
damaged panel had two or many Exchange the users to pay for replacing
Charge Charge
cracks on the surface with panel the part in order to
[Figure 6-7] more hit points and LCD ensure the optimal
panel damaged. functionality of the part.)

27
 LCD panel - Surface damaged

Hit point

Hit point

8 9

12
Hit point
Hit point
Hit point
11
10

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a new Y(If the part affects the
Surface panel, if user’s LCD panel had function, suggest the users to
damaged Exchange
two or many cracks on the Charge Charge pay for replacing the part in
the panel
[Figure 8-12] surface with more hit points and order to ensure the optimal
LCD panel damaged. functionality of the part.) 28
 LCD panel – entry objects
Object entry into panel display area
Object entry into panel display area
without coffee/beverage, ect.
with coffee/beverage, ect.

Entry of foreign insect

coffee/beverage, ect.

Entry of foreign insect

Exchange
Damage Comments In Warranty Out of Warranty Condition (Y or N)
Parts
Replace the You must disassemble the device to check if there is any mark
panel Free Charge shows source to cause object entry into panel display area (For
[Figure 1] example: coffee/Beverage, etc.) N
When needing to
Entry of replace LCD/Parts, You must disassemble the device to check following condition.
foreign finding the entry of If there is any mark shows source to cause object entry into
Replace the
object foreign object into panel display area (For example: coffee/Beverage, etc.)Y
LCD/Parts panel/
Charge Charge If there is any mark shows object entry into LCD case (For
Parts example: insect) and affects the function, suggest the users to
[Figure 2~4] pay for replacing the part in order to ensure the optimal
functionality of the part.Y
29
LCD panel – Dust in LCD

Dust in LCD

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
Y(If the part affects the
When need to exchange function, suggest the
Dust in LCD a new panel, If engineer users to pay for
can‘t prove dust in LCD Exchange the Free Charge replacing the part in
[Figure 1] order to ensure the
panel
is caused by user. optimal functionality of
the part.)
30
LCD panel – Keyboard print on LCD

1
Keyboard print on LCD
1

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
Y(If the part affects the
function, suggest the
When need to exchange
Keyboard users to pay for
a new panel, If engineer
print on LCD Exchange the Free Charge replacing the part in
can‘t prove Keyboard print
[Figure 1] panel order to ensure the
on LCD is caused by user.
optimal functionality of
the part.)

31
LCD panel – Keyboard stains on LCD

Keyboard stains on LCD

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
Y(If the part affects the
If the customer uses function, suggest the
Keyboard keyboard cover which users to pay for
stains on LCD causes the stains and Exchange the Charge Charge replacing the part in
[Figure 1] requires to exchange a panel order to ensure the
new panel. optimal functionality of
the part.)

32
LCD panel – OLED Burn-in on screen

1 2

Normally Display Burn-in on screen

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a new
panel, If engineer found the N(If the part affects the
burn-in on screen symptom on function, suggest the
OLED Burn- the LCD panel. users to pay for
in on screen Notice : Please refer the Exchange the Free Charge replacing the part in
[Figure 2] panel order to ensure the
RN202107007_1 that how to optimal functionality of
judge whether the symptom is the part.)
burn-in on screen

33
LCD panel – OLED oxidation on screen
oxidation on screen oxidation on screen

1 2

oxidation on screen oxidation on screen

3 4

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a new
function, suggest the
OLED OLED panel, If engineer
users to pay for
oxidation on found the oxidation on screen
Exchange the Free Charge replacing the part in
screen [Figure symptom on the LCD panel
OLED panel order to ensure the
1-4] and the it doesn’t damage on
optimal functionality of
surface of LCD
the part.)

34
LCD Panel-Mura in LCD /Clouding
within LCD
Clouding within LCD

Mura in LCD 2
1

In Out of Affect function

Damage Comments Repair Way
Warranty Warranty (Y or N)
Y(If the part affects the
LCD Panel-Mura When need to exchange a new LCD module function, suggest the users to
Exchange
and found the LCD panel Mura and the Free Charge pay for replacing the part in
[Figure 1-2] LCD module
appearance has no signs of hit. order to ensure the optimal
functionality of the part)

35
 Touch panel - Surface damaged
One crack on the surface without hit point.

2 Hit point
1

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a Y(If the part affects the function,
Surface new LCD module, if user’s Exchange suggest the users to pay for
damaged touch panel had one crack the LCD Free Charge replacing the part in order to
[Figure 1] without hit point and LCD no module ensure the optimal functionality
damaged. of the part.)
Y(If the part affects the function,
Surface When need to exchange a
Exchange suggest the users to pay for
damaged new LCD module, if user’s
the LCD Charge Charge replacing the part in order to
touch panel had hit point and
[Figure 2] module ensure the optimal functionality
LCD no damaged.
of the part.)

36
 CID
(Liquid Permeate)

37
1. Liquid Permeate - Wording
For Liquid Permeate issue
Dear XXX Sir/Madam, about the OOO issue you mentioned with your laptop,
after we disassembled it and found that inside the laptop was permeated by
certain liquid.
a. Parts with water stains/oxidation---show the liquid flow path and the location. Liquid Permeate
(*Oxidation: refer to step 17 Rusted (Oxidation) )
b. If need to provide CID picture to the user to show the CID status, the picture
needs to be marked with CID location (arrow mark, color link…) + brief damage
description.

For quote of replacing all of the affected parts

Dear XXX Sir/Madam, now some parts inside the laptop have liquid permeate
issue and they are Part1, Part2…… Considering the stability and safety of your
laptop, it is recommended to replace all the parts and repair cost is $XXXX
(*Please follow the next page item1~3 when users do not want to replace all the parts )
If you have other concerns and do not want to replace all the affected parts, we
can first check the parts that are affected by the liquid permeating and then
provide the quotation for you.

38
1. Liquid Permeate - Wording

Engineer testing item1~3:

1. Use golden tool to cross-test the issue with the affected parts
2. Identify the affected functionality of the bad parts and quote to the user
3. Obtain user’s consent and then repair

For quote of replacing some of the affected parts

Dear XXX Sir/Madam, after we inspect your laptop, the part that affected the laptop
function is Part1 and the repair cost is $OOO. We will provide OO-month warranty service
for the parts. Also, for the Part2 which is currently not affecting the laptop function, we will
still do a basic maintenance. We will not provide warranty service for those parts that have
not been replaced ; All applicable ASUS components not serviced by ASUS from external
liquid exposure, with both parties agreement and discretion after the ASUS repairs may still
affect short term and/or long term system stability. Thank you.

Note:
For the users who do not replace all the affected parts, please memo the quote of the
unrepaired parts in Lean eService.
The below sample case simulate that the users sprinkle the liquid into the unit by red ink,
But actually users cause the liquid permeation symptom by any color of liquid.
39
 2. Liquid Permeate (key board)

keyboard Location K/B bottom Liquid Permeate

１ ３

K/B Liquid Permeate Liquid Flow Path:

1. Red color liquid flows into the laptop from the top keyboard
(Pic-1)
２ 2. Liquid stains on the top and bottom keyboard (Pic-2,3)
( Keyboard has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

40
 3. Liquid Permeate (IO Ports)

IO Ports Liquid Permeate

IO Ports location

１ 3

Liquid Flow Path:

IO Ports Liquid Permeate 1. Red color liquid flows into the laptop from the each IO port
(Pic-1)
2. Liquid stains on the top IO Ports (Pic-2,3)
( IO ports have more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.
2
41
 4. Liquid Permeate (LCD Panel)
3

LCD Liquid Permeate

LCD location

2
2
Liquid Flow Path:
1. Red color liquid flows into the laptop from the LCD bezel
LCD Liquid Permeate
(Pic-1)
2. Liquid stains on the top LCD panel (Pic-2,3)
( LCD panel has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

42
 5. Liquid Permeate (Battery1)

Battery Location
1 3 Battery Liquid Permeate

Liquid Flow Path:

1. Red color liquid flows into the laptop from the top keyboard
(Pic-1))
2 2. Liquid stains on the top keyboard (Pic-2,3)
Battery Liquid Permeate
(Battery has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

43
 6. Liquid Permeate (Battery2)

Battery Location

1 3 Battery Liquid Permeate

Liquid Flow Path:

1. Red color liquid flows into the laptop from the top keyboard
(Pic-1)
2. Liquid stains on the top keyboard(Pic-2,3)
(Battery has more stains than the inside of the laptop)
2 Battery Liquid Permeate
Note: Red liquid on the pictures is the example of the issue.

44
 7. Liquid Permeate (ODD)

ODD Location

3 ODD Liquid Permeate

1

Liquid Flow Path:

1. Red color liquid flows into the laptop from the top keyboard
(Pic-1 )
2. Liquid stains on the ODD (Pic-2,3)
(ODD has more stains than the inside of the laptop)
ODD Liquid Permeate
2 Note: Red liquid on the pictures is the example of the issue.

45
 8. Liquid Permeate (SSD)
SSD Liquid Permeate

SSD Location
1 3

SSD Liquid Permeate

Liquid Flow Path:
1. Red color liquid flows into the laptop from the bottom case
(Pic-1)
2.Liquid stains on the SSD (Pic-2,3)
(SSD has more stains than the inside of the laptop)
2 Note: Red liquid on the pictures is the example of the issue.

46
 9. Liquid Permeate (HDD)

HDD Liquid Permeate

HDD Location
1 3

HDD Liquid Permeate

Liquid Flow Path:
1. Red color liquid flows into the laptop from the bottom case
(Pic-1)
2.Liquid stains on the HDD (Pic-2,3)
2 (HDD has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

47
 10. Liquid Permeate (Touch Pad)
Touch Pad Liquid Permeate

Touchpad Location

1 2

Liquid Flow Path:

1. Red color liquid flows into the laptop from the top
keyboard (Pic-1)
2. Liquid stains on the Touch Pad (Pic-2)
(Touch Pad has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

48
 11. Liquid Permeate (Speaker)

Speaker Location Speaker Liquid Permeate

1 3

Speaker Liquid Permeate

Liquid Flow Path:
1. Red color liquid flows into the laptop from the top keyboard
(Pic-1)
2. Liquid stains on the Speaker(Pic-2,3)
(Speaker has more stains than the inside of the laptop)
2 Note: Red liquid on the pictures is the example of the issue.

49
 12. Liquid Permeate (WIFI)

Wifi Location

１ 2 WIFI Liquid Permeate

Liquid Flow Path:

1. Red color liquid flows into the laptop from the top keyboard
(Pic-1)
2. Liquid stains on the WIFI (Pic-2)
(WIFI has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

50
 13. Liquid Permeate (FAN)

FAN Liquid Permeate

FAN Location

1 2

Liquid Flow Path:

1. Red color liquid flows into the laptop from the top keyboard
(Pic-1)
2. Liquid stains on the FAN (Pic-2)
(FAN has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

51
 14. Liquid Permeate (Memory)

Memory Liquid Permeate

memory Location

1 3

Memory Liquid Permeate

Liquid Flow Path:

1. Red color liquid flows into the laptop from the bottom case
(Pic-1)
2. Liquid stains on the memory (Pic-2,3)
2 (Memory has more stains than the inside of the laptop)
Note: Red liquid on the pictures is the example of the issue.

52
 15. PCB - Liquid permeate
PCB Liquid Permeate

PCB Liquid Permeate

1 2

Exchange In Out of Affect function

Damage Comments
Parts Warranty Warranty (Y or N)

When need to exchange a

new MB/SB and found the old
PCB has water stain
PCB - Liquid permeate
inside.(Note: Red liquid on the
[Figure 1~2] pictures is the example of the
issue.)
Y(If the part affects the
function, suggest the users to
Exchange
Charge Charge pay for replacing the part in
related parts
order to ensure the optimal
functionality of the part) 53
Liquid Permeate CID notice:
If engineer found Liquid leakage on MB/IO Board /
Memory/ SSD, please provide more related information for
local TSD’s confirmation based on the “How to take picture
for Liquid Permeate” SOP.

You can get the SOP from the below path:

https://sip.asus.com/document/DisplayDocument.aspx?fold
er_type=PUB&doc_id=230825

54
 16. PCB - Oxidation
PCB-Oxidation
PCB-Oxidation

1 2

PCB-Oxidation

PCB-Oxidation

3 4

Repair In Out of Affect function

Damage Comments
Way Warranty Warranty (Y or N)

When need to exchange a

new MB/SB and found the
PCB oxidation Y(If the part affects the function, suggest the
old PCB oxidation. (If the Exchange
Charge Charge users to pay for replacing the part in order to
[Figure 1~4] parts are permeated to cause related parts
ensure the optimal functionality of the part)
oxidation by water or other
liquids )

55
 17. Rusted (Oxidation)
Rusted refers to the oxidation (as shown in Pic-1) of the reaction between metal (such as iron,
copper...) and oxygen and water molecules in the air, and then generates “iron oxide, copper oxide,
and the general so-called rust is that it changes the original type and texture of the material, such as
rust of iron, patina (Pic-2), ...etc.
Because many parts inside a laptop are made of metal, such as circuit boards & LCD, etc.. If the
metal parts are permeated by water or other liquids, the parts will be prone to have oxidation
phenomenon (commonly called “Rust”). When the inside of a laptop is exposed by water, the metal
parts inside the laptop will be easily caused oxidation/rusting/patina (Pic-3).
Therefore, users are advised to avoid using the laptop in high-humidity environment, such as
bathroom, swimming pool or beach if the laptop is not with well water-proof protection.
Note: Except the liquid permeating, the metal oxidation takes time to produce an effect. Therefore, please
explaining with the user that please pay attention to the time factor.

Pic-1: Oxidation Pic-2: Patina Pic-3:Patina

Patina
56
 CID
(Other Parts)

57
 IO port - Damaged
USB

1 2

3
Drop out Move down Copper slice off

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a function, suggest the
new mechanical parts, if users to pay for
Damaged Exchange
user’s IO port damaged was Charge Charge replacing the part in
[Figure 1-3] related parts
caused by force induced order to ensure the
mechanical damaged. optimal functionality of
the part.)

58
 IO port - Damaged
Audio

4
out of shape

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a function, suggest the
new mechanical parts, if users to pay for
Damaged Exchange
user’s IO port damaged was Charge Charge replacing the part in
[Figure 4] related parts
caused by force induced order to ensure the
mechanical damaged. optimal functionality of
the part.)

59
 IO port - Damaged
LAN

5
PIN crack

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a function, suggest the
new mechanical parts, if users to pay for
Damaged Exchange
user’s IO port damaged was Charge Charge replacing the part in
[Figure 5] related parts
caused by force induced order to ensure the
mechanical damaged. optimal functionality of
the part.)

60
 IO port - Damaged
AC adapter

6 7
Crack Move down

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a function, suggest the
new mechanical parts, if users to pay for
Damaged Exchange
user’s IO port damaged was Charge Charge replacing the part in
[Figure 6-7] related parts
caused by force induced order to ensure the
mechanical damaged. optimal functionality of
the part.)

61
 IO port - Damaged
Micro USB
Deformed
Deformed Deformed

8 9

Out of Affect function (Y or

Damage Comments Exchange Parts In Warranty
Warranty N)
Y(If the part affects
the function, suggest
When need to exchange a new
the users to pay for
Damaged mechanical parts, if user’s micro Exchange related
Charge Charge replacing the part in
[Figure 8-9] USB cannot be used and parts
order to ensure the
deformed caused by user.
optimal functionality
of the part.)

62
 IO port - Damaged
USB Type_C

10 11 12

Broken Broken
Broken Broken

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a function, suggest the
new mechanical parts, if users to pay for
Damaged Exchange
user’s USB type-c damaged Charge Charge replacing the part in
[Figure 10-11] related parts
was caused by force induced order to ensure the
mechanical damaged. optimal functionality of
the part.)

63
 HDD - Damaged
PCB Damaged

Surface Damaged
Surface Damaged

PCB Damaged

1 2 4
Exchange In Out of
Damage Comments Affect function (Y or N)
Parts Warranty Warranty

When need to exchange a Y(If the part affects the function,

Damaged new HDD, if user’s HDD Exchange suggest the users to pay for
Charge Charge
[Figure 1-2] damaged was caused by hit HDD replacing the part in order to ensure
or dropped or user induced. the optimal functionality of the part.)

When need to exchange a Y(If the part affects the function,

Damaged new HDD, if user’s HDD Exchange suggest the users to pay for
Charge Charge
[Figure 3-4] PCB damaged was caused HDD replacing the part in order to ensure
by user induced. the optimal functionality of the part.)64
 HDD - Damaged

HDD power pin Damaged

HDD connector Damaged

5 6

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a Y(If the part affects the
new HDD, if user’s HDD is function, suggest the users to
Damaged
damaged caused by force Exchange HDD Charge Charge pay for replacing the part in
[Figure 5-6]
induced damaged that order to ensure the optimal
makes pin crack. functionality of the part.)

65
 HDD - Damaged
Wrong screw

Wrong screw
8 9

lose screw Wrong screw

10 11 lose screw

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the function,
When need to exchange a
suggest the users to pay for
Damaged new HDD, if user’s HDD Exchange
Charge Charge replacing the part in order to
[Figure 8-11] loosen screw, lose screw HDD
ensure the optimal functionality
and found wrong screw.
of the part.) 66
HDD - Label damaged

12 SN label damaged 13 Label Damaged

*If the SN still can be identified that it’s ASUS product (in warranty)Free
*If the SN can’t be identified (in warranty) Charge
Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a N(If the part doesn’t affect
new HDD, if user’s HDD function, ask users if they
Label Exchange
label damage, if not SN want to pay for replacing
damaged Free Charge
label, and can be HDD the part.)
[Figure 13]
identified that it’s ASUS
product
When need to exchange a
new HDD, if user’s HDD N(If the part doesn’t affect
Label
SN label damage, if SN Exchange function, ask users if they
damaged Charge Charge
label is not the original HDD want to pay for replacing
[Figure 12]
condition from the factory the part.)
or is damaged by user.

67
 HDD - Label damaged
Normal:
Exist label

Label tore up by user

16 17

*If the SN still can be identified that it’s ASUS product (in warranty)Free
*If the SN can’t be identified (in warranty) Charge

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty

When need to exchange a N(If the part doesn’t

Label
new HDD, if user’s HDD Exchange affect function, ask users
damaged Free Charge
label not SN label and tore HDD if they want to pay for
[Figure 16-17]
up by user . replacing the part.)
68
HDD - Label damaged
PS: There are some examples. Make workers can quickly identify the HDD manufacturer label
specification. You can refer to the appendix2. (Page 97-102)

Normal:
Exist label

SN Label tore up by user

*If the SN still can be identified that it’s ASUS

product (in warranty)Free
18 *If the SN can’t be identified (in warranty) Charge

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty

When need to exchange a

new HDD, if user’s HDD N(If the part doesn’t affect
Label
SN label damage, if SN function, ask users if they
damaged Exchange HDD Charge Charge
label is not the original want to pay for replacing
[Figure 18]
condition from the factory the part.)
or is tore up by user.

69
HDD - Screw tag missed
Normal: Tag
exist

Tag missed

19

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
N(If the part doesn’t
Screw tag When need to exchange a
affect function, ask
missing new HDD, if user’s HDD Exchange HDD Free Charge
users if they want to pay
[Figure 19] screw tag missed.
for replacing the part.)

70
HDD –SN comparison
SEAGATE Brand: WD Brand: HGST Brand:
Top cover S/N: WX61A61R177
Top cover S/N: WL1RCWH1
Top cover S/N: 353B1H5L

PCBA side S/N:WX61A61R1777 PCBA side S/N: 353B1H5L

PCBA side S/N: WL1RCWH1

20 21 22
Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a
new HDD, if the SN of
HDD comparison result
HDD –SN is inconsistent between N(If the part doesn’t
comparison top cover SN and PCB affect function, ask
Exchange HDD Charge Charge
side SN. users if they want to pay
[Figure 20-22] for replacing the part.)
Notice: The TOSHIBA HDD
brand can’t follow the above
method to check
71
Memory – Label damaged

Normal:
77 1
Exist label label Tore up by user

2 Damaged seriously Label Scraped

3

*If the SN still can be identified that it’s ASUS product (in warranty)Free
*If the SN can’t be identified (in warranty)Charge

Out of
Exchange
Damage Comments In Warranty Warra Affect function (Y or N)
Parts
nty
When need to exchange a
N(If the part doesn’t affect
Label new memory, if user’s
function, ask users if they
damaged memory label not SN label, Exchange Free Charge
want to pay for replacing
[Figure 1-3] and damaged seriously, memory the part.)
tore up by user or scraped.

72
Memory - Damaged

Pin Crack

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a
Y(If the part affects the
new memory, if user’s
function, suggest the users to
Damaged memory is damaged Exchange
Charge Charge pay for replacing the part in
[Figure 4] caused by force induced memory
order to ensure the optimal
damaged that makes pin
functionality of the part.)
crack.

73
 SSD – Label damaged

Normal:
1
Exist label Scraped

2 3
Damaged seriously
Tore up by user
*If the SN still can be identified that it’s ASUS product (in warranty)Free
*If the SN can’t be identified (in warranty)Charge

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a
N(If the part doesn’t
Label new SSD, if user’s SSD
affect function, ask users
damaged label not SN label and Exchange SSD Free Charge
if they want to pay for
[Figure 1-3] damaged seriously, tore
replacing the part.)
up by user or scraped.
74
SSD – Label damaged
Normal:
Clearly

Not clearly

Notice: If S/N & P/N is clearly on the label after L1&L2 exchange the SSD, you can go to RTV process.
If S/N & P/N is not clearly on the label after L1&L2 exchange the SSD, you can not go to RTV process.

75
SSD – Damaged

4
Deformation

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
function, suggest the
When need to exchange a new
Damaged users to pay for replacing
SSD, if user’s SSD is damaged Exchange Charge Charge
[Figure 4] the part in order to
caused by user. SSD ensure the optimal
functionality of the part.)

76
SSD - Damaged

Pin Crack

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a Y(If the part affects the
new SSD, if user’s SSD is function, suggest the users to
Damaged
damaged caused by force Exchange SSD Charge Charge pay for replacing the part in
[Figure 5]
induced damaged that order to ensure the optimal
makes pin crack. functionality of the part.)

77
WLAN card - Damaged
Normal: Connector
exist

Connector damaged

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a new
function, suggest the
WLAN card, require to check
Damaged Exchange users to pay for replacing
the symptom. If there is not Charge Charge
[Figure 1] WLAN card the part in order to
known quality issue, user make
ensure the optimal
the connector damaged.
functionality of the part.)

78
Machine / Accessory - Burned

Accessory burned

1 2
Machine burned

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a new
Y(If the part affects the
machine or accessory, if
function, suggest the
machine or accessory burned, Exchange
Burned users to pay for replacing
please inform GTSD to machine or Free Free
[Figure 1-2] the part in order to
determine whether need to accessory
ensure the optimal
analysis according to safety
functionality of the part.)
issue's process.

79
Cable- Damaged
Cable damaged

1 Pin damaged
2 Pin damaged 3

Cable damaged

4 5 Cable damaged

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a new function, suggest the
Damaged FFC/FPC Cable, If engineer Exchange users to pay for replacing
Free Charge
[Figure 1-6] can't prove FFC/FPC cable is FFC/FPC the part in order to
caused by user. cable ensure the optimal
functionality of the part.)

80
 Adapter– Surface damaged and
Metal oxidation
Surface damaged Surface damaged

Metal oxidation

1
2
Metal oxidation
3 4

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the function,
When need to exchange
Surface suggest the users to pay for
a new adapter, if user’s Exchange the
damaged Charge Charge replacing the part in order to
adapter surface has adapter
[Figure 1-2] ensure the optimal functionality
damaged.
of the part.)

Metal When need to exchange Y(If the part affects the function,
oxidation a new adapter, if user’s suggest the users to pay for
Exchange the
adapter metal oxidation. Charge Charge replacing the part in order to
[Figure 3-4] adapter
ensure the optimal functionality
of the part.)
81
Adapter–damaged and front hot melting
Connector damaged
Front hot melting

1 3

Connector damaged

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a Y(If the part affects the function,
Damaged new adapter, if user’s Exchange the suggest the users to pay for replacing
Charge Charge
[Figure 1-2] adapter connector has adapter the part in order to ensure the optimal
damaged. functionality of the part.)
Y(If the part affects the function,
Hot Melting When need to exchange a new
Exchange the suggest the users to pay for replacing
adapter, if user’s adapter hot Free Charge
[Figure 3] adapter the part in order to ensure the optimal
melting.
functionality of the part.)

82
 Adapter – Cable damaged

Cable Damaged Cable Damaged Cable Damaged

3 4 5

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
function, suggest the
Cable When need to exchange users to pay for
Exchange
damaged a new adapter, if user’s Charge Charge replacing the part in
the adapter
[Figure 3-5] adapter cable damaged. order to ensure the
optimal functionality of
the part.)

83
Adapter(Type-c)–damaged
The foreign material in plug Plug damaged

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty

When need to exchange a

new adapter, It have
Damaged
foreign material in adapter
[Figure 1]
plug to cause the adapter
plug damaged 。
Y(If the part affects the function,
Exchange the suggest the users to pay for replacing
Charge Charge
adapter the part in order to ensure the optimal
functionality of the part.)

84
 Mouse – Surface split and damaged

Surface split
Surface damaged
1 2
Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
Y(If the part affects the
When need to exchange a function, suggest the users to
Surface split Exchange the
new mouse, if user’s Charge Charge pay for replacing the part in
[Figure 1] mouse
mouse surface split. order to ensure the optimal
functionality of the part.)
Y(If the part affects the
Surface When need to exchange a function, suggest the users to
Exchange the
damaged new mouse, if user’s Charge Charge pay for replacing the part in
mouse
[Figure 2] mouse surface damaged. order to ensure the optimal
functionality of the part.) 85
 Mouse – Cable twisted and damaged

Cable
twisted

Wire
damaged

3 4

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
When need to Y(If the part affects the function,
Cable twisted exchange a new mouse, Exchange the suggest the users to pay for
Charge Charge
[Figure 3] if user’s mouse cable mouse replacing the part in order to ensure
twisted. the optimal functionality of the part.)

When need to Y(If the part affects the function,

Cable
exchange a new mouse, Exchange the suggest the users to pay for
damaged Charge Charge
if user’s mouse wire mouse replacing the part in order to ensure
[Figure 4]
damaged. the optimal functionality of the part.)
86
 Label damaged

Label tore up
by user

*If the SN still can be identified that it’s ASUS product (in warranty)Free
*If the SN can’t be identified (in warranty) Charge

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Label
damaged When need to exchange a new accessory N(If the part doesn’t affect
(EX: Mouse) parts, and label removed, scribbled, Buy new function, ask users if they
Free Charge
[Figure 1] damaged seriously, tore up by user or parts want to pay for replacing
damage after disassembled. the part.)

87
 ODD – Mechanical damaged

Read-write head damaged

Good

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
Y(If the part affects the
When need to exchange a new function, suggest the users
Mechanical
ODD, if user’s read-write head to pay for replacing the
damaged Exchange the ODD Charge Charge
of ODD damaged so that the part in order to ensure the
[Figure 1]
ODD couldn’t read the disk. optimal functionality of the
part.)

88
 ODD – Mechanical damaged
Surface damaged

Data cable damaged

ODD bracket damaged
ODD bracket damaged and
2 tray separated 3

Exchange In Out of
Damage Comments Affect function (Y or N)
Parts Warranty Warranty
When need to exchange a new Y(If the part affects the function,
Mechanical
ODD, if user’s tray separated Exchange suggest the users to pay for
damaged Charge Charge
from the ODD, ODD bracket the ODD replacing the part in order to ensure
[Figure 2-4]
damaged or surface damaged . the optimal functionality of the part.)

Data cable Y(If the part affects the function,

When need to exchange a new
Exchange suggest the users to pay for
damaged ODD, if user’s ODD data cable Charge Charge
the ODD replacing the part in order to ensure
[Figure 5] damaged.
the optimal functionality of the part.)
89
 ODD - Mechanical damaged

Tray mechanical bended

Tray mechanical bended

6 7

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the function,
Mechanical When need to exchange a
suggest the users to pay for
damaged new ODD, if user’s tray Exchange the
Charge Charge replacing the part in order to
mechanical bended after ODD
[Figure 6] ensure the optimal functionality
pressed by a hard object.
of the part.)
When need to exchange a Y(If the part affects the function,
Mechanical new ODD, if user’s tray suggest the users to pay for
damaged Exchange the
mechanical bended after Charge Charge replacing the part in order to
ODD
[Figure 7] pressed when taking out the ensure the optimal functionality
disc. of the part.) 90
ODD - Mechanical and label scraped

Label scraped

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Mechanical When need to exchange a N(If the part doesn’t
and label new ODD, if user’s ODD’s Exchange the affect function, ask
scraped Charge Charge
mechanical and label ODD users if they want to pay
[Figure 8] scraped. for replacing the part.)

91
 Camera - Damaged
Camera PCB Damaged
Camera PCB Damaged

2
1

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
function, suggest the users
When need to exchange a new
Damaged Exchange the to pay for replacing the
Camera, if user’s camera is Charge Charge
[Figure 1-2] Camera part in order to ensure the
damaged caused by user.
optimal functionality of the
part.)

92
 PCB - Damaged

PCB Corner Damaged

PCB Corner Damaged

1 2

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
When need to exchange a new function, suggest the users
PCB
MB or IO board, if user’s MB Exchange the to pay for replacing the
Damaged Charge Charge
or IO board is damaged Camera part in order to ensure the
[Figure 1-2]
caused by user. optimal functionality of the
part.)

93
 Touch PAD - Damaged

Damaged

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
function, suggest the users
Touch pad When need to exchange a new
Exchange the to pay for replacing the
Damaged touch pad, if user’s touch pad Charge Charge
Camera part in order to ensure the
[Figure 1] is damaged caused by user.
optimal functionality of the
part.)

94
 LCD panel - Backlight panel damaged
Hit point

Hit point

13 14

Out of
Damage Comments Exchange Parts In Warranty Affect function (Y or N)
Warranty
Y(If the part affects the
function, suggest the
Damaged When need to exchange a new users to pay for
Exchange the
[Figure 13- panel, if user’s LCD panel Charge Charge replacing the part in
panel
14] damaged by hit or user induced. order to ensure the
optimal functionality of
the part.)

95
LCD panel – Label damaged

Tore up by user 15 16
Damaged seriously(The manufacturer
and model number and serial number
cannot be identified. )

*If the SN still can be identified that it’s ASUS product (in warranty)Free
*If the SN can’t be identified (in warranty) Charge

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
When need to exchange a N(If the part doesn’t
Label
new panel, if user’s panel affect function, ask
damaged Exchange the Charge Charge
SN label damaged users if they want to pay
[Figure 15-16] panel
seriously, tore up by user. for replacing the part.)

96
LCD panel – Connector damaged

Damaged
Damaged

17 18 19 Damaged

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
function, suggest the
When need to exchange a
Connector users to pay for
new panel, if user’s panel
damaged Exchange the Charge Charge replacing the part in
connector damaged by
[Figure 17-19] panel order to ensure the
user.
optimal functionality of
the part.)

97
 SIM Card Slot – Tray Deformed

Tray Deformed Tray Deformed

1 ２

In Out of Affect function

Damage Comments Repair Way
Warranty Warranty (Y or N)

Y(If the part affects the

When need to exchange a new SIM
SIM Tray Deformed
tray and found the old SIM Tray
[Figure 1~2]
deformed.
function, suggest the
Exchange users to pay for replacing
Charge Charge
related parts the part in order to
ensure the optimal
functionality of the part)

98
 SIM Card Slot – Damaged
Deformed

4
3 Deformed

All PIN damaged

except the red arrow
show

Deformed
Deformed

5 6 7

In Out of Affect function

Damage Comments Repair Way
Warranty Warranty (Y or N)
Y(If the part affects the
When need to exchange a new
function, suggest the users to
SIM Card lot Damaged SIM card slot related parts and Exchange
Charge Charge pay for replacing the part in
[Figure 3~7] found the old SIM slot PIN related parts
order to ensure the optimal
deformed.
functionality of the part) 99
 SIM Card Slot – Damage

Deformed Deformed

８ 9

Sample Sample

10

In Out of Affect function

Damage Comments Repair Way
Warranty Warranty (Y or N)
Y(If the part affects the function,
When need to exchange a
suggest the users to pay for
SIM Card Slot Damaged new SIM card slot related Exchange
Charge Charge replacing the part in order to
[Figure 8-~10] parts and found the old SIM related parts
ensure the optimal functionality
card slot socket deformed.
of the part)

100
 SIM Door

can’t close tightly

1 SIM Door missing 2

In Out of Affect function

Damage Comments Repair Way
Warranty Warranty (Y or N)

SIM door damage When need to exchange a new SIM Y(If the part affects the
Exchange
door related parts and found the old Free Charge function, suggest the
[Figure 1~2] related parts
SIM door can’t close tightly. users to pay for
replacing the part in
When need to exchange a new SIM order to ensure the
SIM door broken Exchange
door related parts and found the old Charge Charge optimal functionality of
or missing related parts
SIM door broken or missing. the part)

101
 Fan - Damaged

Fan- Damaged
Fan- Damaged

1 2

Exchange Out of
Damage Comments In Warranty Affect function (Y or N)
Parts Warranty
Y(If the part affects the
function, suggest the users
When need to exchange a new
Fan Damaged Exchange the to pay for replacing the
Fan, if user’s MB or IO board Charge Charge
[Figure 1-2] Fan part in order to ensure the
is damaged caused by user.
optimal functionality of the
part.)

102
 CMOS Password-Forgot

Rescue password
Rescue password
1 2

In Out of Affect function

Damage Comments Repair Way
Warranty Warranty (Y or N)
If user can’t provide the password .
CMOS
Engineer uses the rescue password or Exchange
Password-Forgot Free Charge Y(If the part affects the
Jig board flashes the BIOS of MB to related parts
[Figure 1-2] function, suggest the
unlock this unit.
users to pay for
If user can’t provide the password or replacing the part in
the emergency password can’t unlock order to ensure the
CMOS this unit and the Jig board doesn’t Exchange optimal functionality of
Password-Forgot support. And then exchange a new M/B Charge Charge
related parts the part)
[Figure 1-2] related parts .
103
Appendix1 (LCD CID)

5. Extend crack 4. Extend crack

3. Extend crack

2. Extend crack
6. Extend crack

1. Hit point

104
Appendix1 (LCD CID)

1. Hit piont

2. Extend crack

3. Extend crack
4. Extend crack

105
 Appendix1 (LCD CID)
4. Extend crack

3. Extend crack
5. Extend crack

2. Extend crack
1. Hit point

106
Appendix2 (Hitachi HDD label specification)

107
Appendix2 (WD HDD label specification)

108
Appendix2 (Seagate HDD label specification)

109
Appendix2 (Toshiba HDD label specification)

110
 Appendix2 (Failure Condition)
Failure Condition
Front side label damaged Back side label missed Bottom side label missed Front side label missed Screw sealed label missed

KP Vendor

V
HGST (Front side S/N & P/N barcode exist and V X X X
the same with bottom side)
V
(Front side S/N & P/N barcode can be V V
Seagate X X
scanned.)

HDD
V
(Front side S/N & P/N barcode can be V V
Toshiba X X
scanned.)

WD X X X X X

"V" means can go to RTV process

"X" means cannot go to RTV process

111
Appendix3 (Memory/SSD Failure Condition)

The memory/SSD brand (SAMSUNG and Hynix ) must be same on the PCBA &
Ontology label as the above picture.

112