PROJECT REPORT

ON
“A STUDY OF INTERNET BANKING”
SUBMITTED TO THE HIMACHAL PRADESH UNIVERSITY, SHIMLA

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS

FOR THE AWARD OF THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

ACADEMIC SESSION (2020-2022)

SUPERVISED BY: SUBMITTED BY:

Dr. JATINDER KAUR ASHUTOSH THAKUR

(ASSISTANT PROFESSOR) MBA 4TH SEMESTER
MBA DEPARTMENT (200521281280006)

HIMACHAL PRADESH UNIVERSITY REGIONAL CENTRE

DHARAMSHALA (MOHLI), KHANIYARA
 CERTIFICATE

This is to certify that Ashutosh Thakur student of MBA 4th Sem. of HPU
Regional Centre, Mohli (Khaniyara), Dharamshala. has completed his report on
the topic of “A STUDY ON INTERNET BANKING” Under the supervision
and guidance of Dr Jatinder Kaur. To best of my knowledge the report is
original and has not been copied or submitted anywhere else. It is an independent
work done by him.

This project is the record of authentic work carried out during the academic year
2022.

Dr. Jatinder Kaur

(Assistant Professor)

I
 DECLARATION BY THE CANDIDATE

I am Ashutosh Thakur a student of MBA 4th Sem. HPU REGIONAL

CENTRE DHARAMSHALA (MOHLI) to hereby declare that the
Research/Project Report entitled “A STUDY ON INTERNET BANKING” is
the outcome of my own work and the same has not submitted to any university/
institute for the award of any degree.

ASHUTOSH THAKUR

200521281280006

MBA 4TH SEMESTER Signature of student

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 PREFACE

Project is an important part of theoretical studies. It is of an immense important

in the field of management. It offers the student to explore the valuable treasure
of experience and exposure to real work followed by the industries and thereby
helping the students to bridge the gap between the theories explained in the book
and their practical implementation. Project plays an important role in the future
buildings of an individual so that he/she can better understand the real world in
which he has to work in the future.

The entire project study has been divided into the five chapters.

First chapter is about introduction which has topics of global scenario of banking
sector and E-Banking and services provided by them.

Second chapter is about review of literature which includes topic awareness and
acceptability of e-banking services.

Third chapter is related with the research design and methodology adopted for
the purpose of the study.

Forth chapter deals with the analysis and interpretation portion of various tables
showing the data collected related to the study.

Fifth chapter is devoted findings, conclusion, suggestions and limitations.

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 ACKNOWLEDGEMENT

I have taken efforts in this project. However, it would not have been
possible without the grace of almighty and kind support and help of many
individuals. I would like to extend my sincere thanks to all of them.

My spec ia l tha nks to DR. D.P . VERM A (DIRECTOR HP U

REGIONAL CENTRE, DHARAMSHALA) AND Dr RAKESH KUMAR
(HEAD OF DEPARTMENT, MBA) for giving me such attention and time.

I am highly indebted to Dr Jatinder Kaur (Guide) for her guidance

and constant supervision as well as for providing necessary information
regarding the project & also for her support in completing the project.

I would like to express my gratitude towards my PARENTS

FRIENDS, & FAMILY MEMBERS for their support and
encouragement which help me in completion of this project.

My thanks and appreciations also go to all my teachers who have willingly

helped me out with their abilities.

Ashutosh Thakur

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 TABLE OF CONTENT
SR. NO. CHAPTER PAGE NO
1. INTRODUCTION 01-29
1.1 HISTORY
1.2 TYPES OF INTERNET BANKING
1.3 DISTRIBUTION CHANNELS
1.4 ADVANTAGES OF INTERENT BANKING
1.5 DISADVANTAGES OF INTERENT BANKING
1.6 RISKS OF INTERENT BANKING
1.7 CHALLENGES OF INTERENT BANKING
2. REVIEW OF LITERATURE 30-32
3. RESEARCH OF METHODOLOGY 33-35
4. DATA COLLECTION AND ANALYSIS 36-42
5. FINDINGS AND CONCLUSION 43-45
5.1 FINDINGS
5.2 CONCLUSION
6. SUGGESTION AND LIMITIATION 46-48
6.1 SUGGESTION
6.2 LIMITATION
7. ANNEXTURE 49-54
BIBLIOGRAPHY

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 LIST OF TABLES
SR.NO. NAME OF TABLE PAGE NO.
1 Different Sector Banks 35
2 Concept of Net Banking 36
3 Net Banking Services 37
4 Knowledge of Co mputers 38
5 Internet Access 39
6 Scope of Net Banking 40

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