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    Perla Cecilia González Mojarro
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    This document outlines 10 hypothetical scenarios that may occur in various hotel roles and asks what the respondent would do in each situation. The scenarios include dealing with unusual animals in rooms, accommodating a royal guest, addressing guest complaints, assisting children in distress, handling refund requests, providing recommendations that don't apply to the location, assisting a child with soiled clothes, discovering unattended money, and addressing a room reservation conflict. The respondent would be expected to properly handle each situation in a professional manner.

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    This document outlines 10 hypothetical scenarios that may occur in various hotel roles and asks what the respondent would do in each situation. The scenarios include dealing with unusual animals in rooms, accommodating a royal guest, addressing guest complaints, assisting children in distress, handling refund requests, providing recommendations that don't apply to the location, assisting a child with soiled clothes, discovering unattended money, and addressing a room reservation conflict. The respondent would be expected to properly handle each situation in a professional manner.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Documento PDF

    Uploaded by

    Perla Cecilia González Mojarro
    This document outlines 10 hypothetical scenarios that may occur in various hotel roles and asks what the respondent would do in each situation. The scenarios include dealing with unusual animals in rooms, accommodating a royal guest, addressing guest complaints, assisting children in distress, handling refund requests, providing recommendations that don't apply to the location, assisting a child with soiled clothes, discovering unattended money, and addressing a room reservation conflict. The respondent would be expected to properly handle each situation in a professional manner.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    1.

    If you were the hotel receptionist and guests reported a crocodile in the pool, what would
    you do?

    2. If you were the housekeeper and you found a tiger in the room, what would you do?

    3. If you were a concierge in a luxury hotel and Queen Elizabeth arrived, what would you do?

    4. If you were the Front Desk at the hotel and several guests gathered to complain, what
    would you do?

    5. If you were a housekeeper at the hotel and you found children locked in the room, what
    would you do? (The parents are at the bar)

    6. If you were a receptionist and guests asked for a refund because they did not like the hotel
    at the end of their stay, what would you do?

    7. If you were a concierge at a hotel in Puerto Vallarta and guests asked you for
    recommendations for winter sports, what would you do?

    8. If you were the Front Desk at the hotel's kids club, and a child pooped on his/her clothes,
    what would you do?

    9. If you were a waitress, and you found a briefcase full of money in a room where guests
    were already checked out, what would you do?

    10. If you were a receptionist at a beach hotel and the room reserved by the guests in front of
    you is already assigned to other guests, what would you do?

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