Manajemen Operasi – Kuliah 9

MATERI:
The continuous improvement methodologies of Lean and Six Sigma developed
separately in the manufacturing sector. However, both are now used
extensively in healthcare. The Lean principles of (a) identify value, (b) map the
value stream, (c) create flow, (d) establish pull, and (e) seek perfection are
designed to drive “waste” out of the system and improve process efficiency.
Six Sigma’s principles of DMAIC are focused on decreasing variation and
enhancing process effectiveness. Many of the tools used in each of these steps
are shared between Lean and Six Sigma.
Lean is often used first, when the process needing improvement has not
previously been refined. Think of Lean as a house painter, using broad strokes
and a wide brush. It looks at steps in the activity fairly quickly, identifies areas
for improvement, and allows you to check whether the change improves the
process. After using Lean methods, if specific steps need refinement and a high
level of reliability, the more technical Six Sigma tools may help decrease
variation and improve process outcomes. In fact, if you look at the steps of
Lean and Six Sigma side by side, you will see many similarities. Both
methodologies, when used properly, create a culture of continuous
improvement and focus efforts on creating value for the customer. Through
reductions in waste and variation, both Lean and Six Sigma not only improve
quality, but they also lower costs and facilitate delivery.