Training Document

Amadeus Insurance
Training Document
June 2011
 Amadeus Insurance
Training Document

Document control
Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Siddique Minhas
Reviewed by Date
Approved by Date
Version Date Change Comment By
1.06.2011 June 2011

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Table of Contents
Table of Contents ................................................................................. 3

Introduction .......................................................................................... 4

Providers and Products ....................................................................... 5

Display a List of Insurance Products 6
Product Features 7
Price and Sell Insurance 9
Sell Insurance in a PNR 10
Insurance Sell Options 12
Individual Policy 12
Family Policy 13
Long Sell 14
Adding Option 16
Sell Insurance without Having PNR 18
Sell Insurance in the Existing PNR 20
Retrieving a PNR with Insurance Element 22
Canceling an Amadeus Insurance Element 23
Confirming the Insurance Pricing 23
Add/Change 23
Print / Display Insurance Certificate 23

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Introduction
Amadeus insurance enables you to book assistance and insurance
products, such as cancellation, luggage, assistance and multi-risk
insurance, using the distribution system.

Requests for insurance are sent to a host system that returns the
premium (price) and books the policy. Insurance elements are integrated
into the PNR in Amadeus.

Amadeus insurance is available to Amadeus users who have signed an

agreement to sell insurance or assistance products with at least one
insurance provider.

You can carry out the following tasks for Amadeus insurance:

¾ Display a list of providers with whom you have an agreement

¾ Display a list of insurance products for a provider
¾ Display an insurance proposal of products matching the
entered criteria, for a specific provider. Products and their
extensions are priced separately, allowing Up Sell
¾ Display the features of a given insurance product
¾ Perform informative pricing for insurance
¾ Confirm a sale after informative pricing
¾ Sell Amadeus insurance for a PNR
¾ Cancel an insurance booking
¾ Print an insurance certificate
¾ Display an insurance certificate

Amadeus insurance automatically extracts the address (AM), Phone

number (AP), and itinerary details (Dates, Trip price from TST,
Zone/Country codes, Trip type) from the PNR.

Assistance and insurance details are included in the travel invoice,

itinerary, and back office accounting records.

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Providers and Products

You can display a list of all insurance providers that are available to you.
The providers available will depend on the agreements made by your
travel agency.

To display a list of providers, enter: IL

System Response:

Provider Code

To display a list (IL) of products after displaying the list of providers, enter
the II transaction code followed by the number of the provider in this
list: II1

System Response:

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Display a List of Insurance Products

If you have set a preferred Amadeus insurance provider in your agent
preferences, you can display a list of products for that provider by
entering: II

To display products for a different provider or if you have not set a

preference, enter the II transaction code followed by the provider code.

For example: IICHR

System Response

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Product Features
You can view insurance product features:

¾ For your preferred provider and product

¾ For a specific provider and product
¾ From a list of products
¾ From an insurance proposal
¾ For an insurance element in a PNR

If you have set a preferred insurance product for your preferred provider
in agent preferences, you can display the features of the preferred product
by entering: IF

If you know the provider and product code, you can view product features
by entering, For example: IFCHR/CHRT+TWP

System Response:

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Where:
IF Transaction For Insurance Product Features
CHR Provider Code (CHARTIS)
/CHRT+TWP Slash, Product Code

Note: you use this same transaction to view product features for an
insurance element stored in a PNR.

From a list of products, view the product features by entering

For example: IF6

From an insurance proposal, enter For example: IF6/S4

IF Transaction For Insurance Product Features
6 Product on Line number 6
/S4 Slash, Segment indicator ‘’S’’ and insurance
segment number

Whichever method you use to view the product features, the system
response depends on the information returned by the provider.
For example, the features could provide details about what the policy
covers or the format of the sell transaction, including options that are
mandatory for selling the product.

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Price and Sell Insurance

To price and sell Amadeus Insurance, you must be working in a PNR that
has a name element or enter the name if only insurance segment.

To sell insurance for the PNR, for your preferred Amadeus insurance
provider and product, enter: IS

To perform insurance informative pricing only, add the /FQ option to the
sell entry. Enter, For example: IS/15DEC-5/FQ

To sell insurance or display informative pricing for the PNR after displaying
a list of products, specify the line number of the product in your entry.
Enter, For example: IS6/15DEC-5/FQ

System Response:

Where
IS Transaction code to sell insurance
6 Product line number
/15DEC Slash, Start date of Cover / Policy
-5 Dash, Number of Nights covered (6Days / 5 Nights)
/FQ Slash, FQ - for informative pricing only (optional)

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Sell Insurance in a PNR

To sell insurance from the PNR and specify the provider and product in your entry,
Enter: ISCHR/CHRT+TWP/15DEC-5/FQ

System Response:

Where:
IS Sell insurance transaction code
CHR Provider code
/CHRT+TWP Slash, product code
/15DEC Slash, Start date of Cover / Policy
-5 Dash, Number of Nights covered (6Days / 5 Nights)
/FQ Slash, FQ - for informative pricing only (optional)

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Note: the system defaults to the first name in the PNR as the policy
holder. If you want another passenger in the PNR named as the policy
holder, change the passenger association by entering,
For example: 4/NM-AHMED/AISHA MRS

System Response:

Where:
4 Insurance segment number 4 of the PNR
/NM Slash, transaction to change the name
-AHMED/AISHA MRS Dash, name of the policy holder

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Insurance Sell Options

Following are the options to sell insurance

Individual Policy
ISCHR/CHRT+TWP/15DEC-20DEC/ZN-.../AM//A1-…./AE-…/NB-
…/BD-…/PI-PP…/P1

Where:
IS Insurance sell Transaction
CHR Provider code
/CHRT+TWP Product code
15DEC-20DEC Insurance started-end dates (Extracted from itinerary if any)
/ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code)
/AM Slash, Subscriber’s address identifier
//A1 Double Slash, Address 1 identifier, Dash, free flow address
/AE- Slash, Subscriber’s phone number, dash, number
/NB- Slash, Beneficiary name, relationship, phone number
/BD- Slash, Date of Birth (DDMMYYYY)
/PI Slash, Passport number (/PI-PP13232323)
/P1 Slash, Passenger association (1= Passenger number 1)

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Family Policy
ISCHR/CHRT+TWP/15DEC-20DEC/ZN-…/FD-PF/AM//A1-…./AE-
…/NB-…./BD-…./PI-PP…/P1

Where:
IS Insurance sell Transaction
CHR Provider code
/CHRT+TWP Product code
15DEC-20DEC Insurance started-end dates (Extracted from itinerary if any)
/ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code)
/FD- Slash, reduction code, only PF for family policies
/AM Slash, Subscriber’s address identifier
//A1 Double Slash, Address 1 identifier, Dash, free flow address
/AE- Slash, Subscriber’s phone number, dash, number
/NB- Slash, Beneficiary name, relationship, phone number
/BD- Slash, Date of Birth (DDMMYYYY)
/PI Slash, Passport number (/PI-PP13232323)
/Pn Slash, Passenger association (n= Passenger reference number )

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Long Sell
If your office profile is set to extract details from the PNR, or you prefer to
make a long sell entry, you can sell insurance by including all the
mandatory parameters in you entry. In this case system doesn’t take the
default values from the PNR.

You must already have at least one name entered in your PNR.

For example:
ISCHR/CHRT+TWP/15DEC-20DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-
ALDARWISH BLDG/AE-0097444483812/NB-AISHA-WIFE-0097444483888/BD-
04FEB1967/PI-PP343434/P1

System Response:

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Where:
IS Sell transaction for Insurance
CHR Provider code
/CHRT+TWP Slash, Product code
/15DEC-20DEC Slash, Start date and end date cover policy
/ZN- Slash, Zone indicator, dash destination ISO code (DE)
/AM- Slash, Subscriber address transaction identifier
//A1- Double Slashes, Address 1 Identifier, Dash, address
/A2- Slash, Address 2 identifier if any, dash, address
/AE- Slash, Subscriber’s phone number
/NB- Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
/BD- Slash, subscriber’s Date of Birth (04FEB1967)
/PI- Slash, Passenger ID identifier, dash
PP343434 Passport identifier (PP), Passport number
/P1 Slash, Passenger association identifier, Passenger 1

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Adding Option
You can add options to basic entry. Depending on the insurance provider
these may be mandatory or optional. For example you may need to supply
additional booking information that is not supplied in the PNR, Such as
date of birth.

To add insurance option, enter the transaction code followed by slash (/),
Option identifier, dash (-) and the value.

For example, enter the date of birth

Entry: IS6/BD-04FEB1967

If already provisional sell the insurance product and need to update line 4
of the PNR for date of birth, Enter: 4/BD-04FEB1967

Options:
Passenger ID
If the insurance provider requires you to enter a passenger id,
you can either include it in your sell transaction or add it to
/PI your provisional sell transaction. When entering a passenger
id, you must include one of the following option
PP = Passport, DL = Driving License, NI= National Id
ID = Locally defined number
/BD- Date of Birth
Require to enter date of birth (Entry: 3/BD-04FEB1967)
/CC- Credit Card
Require to enter credit card details
/SI Supplementary Information
Require to enter additional information (Passenger association
require)
Trip Value
Some provider requires the value of the trip per passenger
/TV- than the total value for all passengers. If the system able to
extract the information from the TST, it will appear
automatically in the travel assistance element. If the system
can’t extract the information, you must include it in your sell
or pricing entry with passenger association. (Entry: 3/TV-
20000/P1-2)

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Listed below are options that you can include in the basic sell entry that
are not mandatory:
/AE- Contact in case of an emergency
/AM- Subscriber’s free flow mailing address
/AM// Strutted mailing address
/CY- Company name
/NA- Name
/A1- Address line 1 (Mandatory)
/A2- Address line 2
/PO- Post office box
/ZP- Zip code
/CI- City
/ST- State
/CO- Country
/PD Family identifier
/PF
/PH
/SH Spouse Identifier
/ST Companion
/FM- Commission percentage (Up to 3 digit)
/NB- Beneficiary names (per person)
/NM- Subscriber’s name
/NN- Nanny name
/NS- Substitute name or replacement name
/TO- Tour operator code (3 characters)
/TT- Trip type, followed by keyword as follows:
ACM = Accommodation, FLT= Flight, PKG= Package tour
CRU= Cruise
/XP- Extra premium
/XR- Extra reference information
/ZN- Destination zone or ISO country code

You will see the flowing option codes in an insurance element. These are
created by the system and you can’t enter or modify them yourself
/ON- Name of person, who is no longer in the PNR name field
/CF- Confirmation number

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Sell Insurance without Having PNR

Following are the steps to sell the insurance without having PNR:

Step 1 – Enter Name – Entry: NM1MINHAS/ZAFAR MR

Step 2 – Contact Details – Entry: AP DOH 44483888

Step 3 – Ticket Arrangement – Entry: TK OK

Step 4 – Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC-

25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE-
0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI-
PP343434/P1

Where:
IS Sell transaction for Insurance
CHR Provider code
/CHRT+TWP Slash, Product code
/15DEC-25DEC Slash, Start date and end date cover policy
/ZN- Slash, Zone indicator, dash destination ISO code (DE)
/AM- Slash, Subscriber address transaction identifier
//A1- Double Slashes, Address 1 Identifier, Dash, address
/A2- Slash, Address 2 identifier if any, dash, address
/AE- Slash, Subscriber’s phone number
/NB- Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
/BD- Slash, subscriber’s Date of Birth (04FEB1967)
/PI- Slash, Passenger ID identifier, dash
PP343434 Passport identifier (PP), Passport number
/P1 Slash, Passenger association identifier, Passenger 1

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System Response:

Step 5 – Received from – Entry: RF AGT

Step 6 – Save the PNR – Entry: ER

System Response:

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Sell Insurance in the Existing PNR

Following are the steps to sell the insurance for existing PNR.

Step 1 – Retrieve a PNR

Step 2 - Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC-

20DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE-
0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI-
PP343434/P1

Where:
IS Sell transaction for Insurance
CHR Provider code
/CHRT+TWP Slash, Product code
/15DEC-20DEC Slash, Start date and end date cover policy
/ZN- Slash, Zone indicator, dash destination ISO code (DE)
/AM- Slash, Subscriber address transaction identifier
//A1- Double Slashes, Address 1 Identifier, Dash, address
/A2- Slash, Address 2 identifier if any, dash, address
/AE- Slash, Subscriber’s phone number
/NB- Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
/BD- Slash, subscriber’s Date of Birth (04FEB1967)
/PI- Slash, Passenger ID identifier, dash
PP343434 Passport identifier (PP), Passport number
/P1 Slash, Passenger association identifier, Passenger 1

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System Response:

Step 3 - Received from – Entry: RF AGT

Step 6 – Save the PNR – Entry: ER

System Response:

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Retrieving a PNR with Insurance Element

You can retrieve a PNR containing an Amadeus Insurance element.

You can enter a partial subscriber name, the provider code, the country
code, and confirmation number in the retrieve entry, as follows:
RT/INS-D Amadeus Insurance with partial name
RT/INSCHR-D Provider and partial name
RT/INSCHRQA-D Provider, Country, and partial name
RT/INS/12344556-D Confirmation number and partial name
RT/INSCHR/1234556-D Provider, confirmation number, partial name
RT/INSCHRQA/1234556-D Provider, country, confirmation number and partial
name

When you retrieve a PNR containing any Amadeus insurance elements, the
Amadeus insurance details per passenger are no longer displayed in the
PNR, so that they don’t take up a lot of space on the screen.

The Amadeus insurance element contain a message informing you that

more details exist, and you can enter a command to display the details of
all elements or of selected elements
ID To display the details of all Amadeus insurance elements in the PNR
ID6 Specific Insurance element 6 in the PNR

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Canceling an Amadeus Insurance Element

The provider decides whether you are allowed to cancel an insurance
product or not. The cancellation rules for each provider and product are
stored in the host system.

If you have cancelled a non-insurance segment, such as AIR, CAR, or

HOTEL in a PNR, you must end transaction on the PNR.

To cancel an insurance element, For example: XE7

If provider doesn’t allow cancellation, the system displays a warning

message. In this case, the insurance element remains in the PNR.

Confirming the Insurance Pricing

Once sell insurance provisionally (Pricing), you must confirm the insurance
pricing segment of the PNR, For example segment 3 have the pricing
segment with status NN, Enter : 3/HK

Add/Change
Add/change and confirm at same time in the insurance pricing.

Note: Modification can only be done before ‘’HK’’ status.

For example: 3/AE-00974444483888/P1 or 3/BD-04FEB1967/P1

Print / Display Insurance Certificate

You can print the insurance voucher on default printer.
IVP Print an insurance certificate on default printer
IVP/S5 Specific insurance element of a PNR
IVP/COPY Re-print insurance certificate
IVD Display Insurance certificate
IVD/S5 Specific insurance element of a PNR

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