INITIAL INDICATOR SPOTTED Identify unusual behaviour Identify unusual appearance Check interaction with others Solicit views of other staff members if possible VISIBLE SIGNS OF VIOLENCE OR INTIMIDATION? If there seems to be immediate danger or signs of violence, report immediately to police or other local authority ABLE TO SAFELY MAKE CONTACT ALONE? If airport policy and local regulation allows: If you are able to make contact with the individual alone, for example in a washroom or while her/his travelling companion is occupied, you may do so if it does not put you or the victim at any risk Make conversation to ask what the individual's destination is, if she/he is travelling alone, what she/he plans to do when she/he gets there and if she/he needs help Be cautious and do not act as a law-enforcement officer ~ this is an issue that must be managed by the appropriate authorities (professionals) STILL SUSPICIOUS? Note names, age, clothing, hair colour, height, unusual behaviour, parts of conversation and destination if known If still suspicious, report immediately to hotline or police according to airport procedures Continue assessing the situation if safe to do so and consider reporting irline if appropriate to law-enforcement officers on site and relevant