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1.

The more functional quality an organization has, the more efficient it will be and the more
competitive advantage it will have in the market, according to the link between quality
and competitiveness. If the business maintains its position as a market leader,
everything will be as planned.
2. After World War II, the Japanese developed total quality management (TQM) with the help of
quality authorities like Juran and Deming as their sources of inspiration. It went from being a
process driven by external controls to one that was customer-focused. Prevention is more
important than inspection for achieving quality.

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