Selestio McCormick

8454 S Spiral Jetty Circle,

West Jordan, UT 84081
Phone (385)-499-1829
selestio663@gmail.com

Work Experience
Parnassus Solutions
● Position-Assistant Manager (1Year - Current)
● Description- Took escalated calls regarding billing, concerns, sales, and more. Sold service
packages to leads. Created Marketing materials for advertisement campaigns. Processed client
billing, and statement mailing. Trained and coached operators on how to take calls. HIPAA
Compliance officer certification.

Concentrix
● Position-Lead Agent (2 Years 0 Months)
● Description- Answered Calls for customers inquiring about billing questions, technical
troubleshooting, and account management. Took supervisor calls for customers who had escalated
calls. Was support for our team, answering questions and engaging in coaching.Escalated tickets,
and account maintenance.

Domino's LLC
● Position- Assistant Manager Lv. 3 ( 4 Years)
● Description- Helped solve customer and employee issues. Responsible for counting and handling
cash. Closed, and opened the store. Did self-inspections, and maintenance. Was in “Store ready”
position.

Education

Salt Lake Community College- Taylorsville, Utah 84123

1.86 Grade Point Average
High School Diploma
IC3 Certificate, and Test-Out(PC Hardware) Certificate

Clubs and Extracurricular Activities

● Chess Club President in 7th grade, and took our group to state at the University of Utah
● Won Employee of the month 3 times
● Band member (Percussion)
● Assist the media center at school
● Won an English award for outstanding essays in 9th grade
● Volunteered to help clean at my local church
● Speaker at graduation

References

Michael Chandler COO Parnassus Solutions 1 (801) 694-9230

Alison Chandler Operations Manager Parnassus Solutions 1 (801) 718-6521
Sabrina Sauceda Coworker Parnassus Solutions 1 (801) 518-7400