INTERNSHIP REPORT

on
Deposit management system of AGRANI Bank

Submitted To:
Nusrat Jahan
Assistant Professor
Department of Business Administration
Uttara University

Submitted By:
Md. Sibly Sadi
ID: 2161011112
Batch: 39th(C)
Major: Finance (FIN)
Program: BBA
Uttara University

Date of Submission: 14th December, 2019

1
 Letter of transmittal

14th December, 2019;

Nusrat Jahan
Assistant Professor
School of Business
Uttara University
Subject: Submission of the internship report

Dear sir,
I am pleased to present the final internship report on “Deposit management system of
AGRANI bank limited.” prepared as per the requirement of BBA program. This report is
extremely valuable to me as it has helped me to gain practical experience regarding various
deposit scheme of banking activities. My internship with AGRANI Bank Limited has been a
worthwhile experience and the exposure to such organization is definite value to me.
I sincerely hope that this report will meet your expectations. If you have any queries
regarding this report, please let me informed.

Yours faithfully
------------------
Sibly Sadi
BBA Program
ID: 2161011112
School of business
Uttara University

2
 Student’s Declaration

I am Sibly Sadi, hereby declare that the presented report of internship entitled is “Deposit
management system of AGRANI bank” uniquely prepared by me after the completion of three
months’ work at AGRANI bank. This report has been prepared under the direct supervision
of Nusrat Jahan, Assistant Professor, Department of Business Administration, Uttara
University, Dhaka.

I also confirm that, the report is only prepared for my academic recruitment not for any other
purpose. I also declare that this report has not been submitted to any other
University/Institute previously for an academic qualification/certificate, diploma or degree.
I also confirm that the report is prepared for academic purpose only.

Md. Sibly Sadi

ID No: 2161011112
Batch: 39th (C)
Program: BBA
Major: Finance (FIN)
Uttara University

3
 Supervisor's Declaration

I am pleased to certify that the internship report on “Deposit management system of

AGRANI bank” has been successfully completed by Sibly Sadi bearing ID: 2161011112,
Department of Business Administration, under my supervision.

I think this program will help him in future to build up his career, I wish his success and
prosperity.

_______________
Nusrat Jahan
Assistant Professor
Department of Business Administration
Uttara University.

4
 ACKNOWLEDGEMENT

At first, I would like to express my gratitude to almighty Allah for granting me the strength
and opportunity to complete the BBA program and finally this internship report is
accomplished successfully. I am taking this privilege to deliver my gratefulness to each and
every people who are involved with me in every phase of my lives. I am grateful to my
parents without whom I cannot be here. They were beside me in every single situation and
are still with me. Without the support of my parents, I could not be able to achieve my
objectives and goals. Then I am deeply grateful to my supervisor Nusrat Jahan (Assistant
Professor, School of business, Uttara University) for his stimulating inspiration, kind
guidance, valuable suggestions and sagacious advice during my internship period. Her
suggestions & guidance have made the report a good manner. I express my sincere gratitude
to Md. Hachibur Rahman (Manager, AGRANI Bank, Gazipur, Kaorid Branch) to give me the
opportunity to proceed on my internship in AGRANI Bank Limited. I also express my
heartiest gratitude to Md. Kamal hossen (Principal officer of AGRANI bank) and other officers
of AGRANI bank for their cordial attitude & extending help whish make me able to prepare
my internship report properly.

5
 Table of content

Sl No: Section Page No:

1 Cover/Title page 1
2 Letter of transmittal 2
3 Student declaration 3
4 Supervisor`s declaration 4
5 Preface / Acknowledgements 5
6 Table of contents 6
7 List of tables 6
8 List of figures 6
9 Executive summary 7
10.1 Chapter -1 8
10.1.1 Introduction 8
10.1.2 Objectives of the study 8
10.1.3 Major difficulties faced/limitations 9
11.2 Chapter-2 10
11.2.1 Company profile 10
11.2.2 i. History of the company 10
11.2.3 ii. Organizational structure 11
11.2.4 iii. Mission, vision &objective 12
11.2.5 iv. Products and services of ABL. 13
11.2.6 v. Performance over five years 14
11.2.7 vi. Market: National and international 14
11.2.8 vii. Department of intern workplace 14
12.3 Chapter – 3 15
12.3.1 Data collection & processing 15
12.3.2 I. Methodology of the study 15
12.3.3 II. Data description 15
12.3.4 III. Data and Information Processing 16
13.4 Chapter – 4 17
13.4.1 Findings and analysis/internship experience 17
13.4.2 i. Objective one: Deposit mix 17
13.4.3 ii. Objective two: Deposit scheme 23
13.4.4 iii. Objective three: Deposit management process 31
13.4.5 iv. Internship experience 32
13.4.6 v. Findings 34
14.5 Chapter – 5 35
14.5.1 Recommendation 35
14.5.2 Conclusion 36
15 Reference 37

6
 EXECUTIVE SUMMARY

I have prepared my internship report based on the three months long internship program
that I had successfully completed in AGRANI bank as a requirement of my BBA program in
School of Business, Uttara University. My topic is Deposit Management System of AGRANI
Bank Limited. In this report I described about deposit management system, available deposit
scheme products of ABL, condition of deposit and investment of the bank, and how they
manage their deposit and investment money. To describe these things I presented necessary
table, graphs and exact figure of the money deployed in various sectors.
The first chapter shows different aspects of the report like a brief introduction and study
background, objective of the study, broad objectives and specific objective & major
difficulties faced/ limitations.
Second chapter shows a brief company overview. In this section different important data
about AGRANI Bank Limited is provided. History of the AGRANI bank, Organizational
structure, mission vision, and objective of ABL, service and product line of ABL, market of
ABL and some other necessary company related information is provided in this chapter.
The third chapter is about data collection and processing. In this chapter has been given
information about primary and secondary data of AGRANI bank.
Chapter four shows findings and analysis and internship experience. In this chapter has been
elaborated description based on the objective of the study especially emphasize on specific
objective like deposit mix, deposit scheme and deposit management process. That is the vital
part of this report which is helped me acquired or gathered practical knowledge.
Chapter five shows conclusion and recommendation. Conclusion that are interpretation of
the results and the recommendations that are given based on the findings.

7
 CHAPTER ONE

1.1Introduction:
Any academic course of the study has a great value when it has practical application in the
real life. Only a lot of theoretical knowledge will be of little importance unless it is applicable
in practicable.so we need proper application of our knowledge to get some benefits from our
theoretical knowledge in our practical life. Building a strong base of practical knowledge on
deposit management system of AGRANI bank ltd. is possible through this report. When
theoretical knowledge is obtained from a course of study, it only the half way of the subject
matter. There are so many public and private banks in Bangladesh giving customers various
services with different offers and facilities. These banks are competing with each other and
trying to attract new customers and retain the existing ones. Though the main purpose of all
the banks is same, still due to some additional services or facilities people choose certain
bank to open. Therefore, Internship program of Uttara University is a graduation
requirement for the BBA students, for its potential business graduates to get three months
practical experience, which is known as “Internship Program”. I took the internship with
AGRANI Bank Ltd which stands with a prominent name in banking industry. It has a good
reputation in the market with a large number of customers. I am proud to work as an intern
with AGRANI Bank and this experience will surely help me in my future career. The
internship report title is deposit management system of AGRANI bank limited as an intern
student of BBA, this study will be more significant in my practical life.

1.2 Objective of the study:

the report has been prepared in order to provide a brief idea about deposit management
system of AGRANI bank limited. There are two types of objective and those are Broad
objective and specific objectives which are given below.

1.2.1 Broad objective:

1) To know the deposit management system of AGRANI bank.

1.2.2Specific objective:
1) To know deposit mix of AGRANI bank.
2) To be acquainted with various deposit scheme of AGRANI bank.
3) To be familiar with deposit management process of AGRANI bank.

8
1.2.3 Major difficulties faced / limitation:
It was a bit hard getting internship to an organization. at last, I get an opportunity to do an
internship in AGRANI bank. I was to face a viva voce in viva board to get internship
acceptance letter of AGRANI bank in which I faced a few problems to answer their question.

the main limitations are:

1) bank policy is not disclosing some sensitive data and information for obvious
reason posed an obstacle to prepare more informative report.
2) Personal limitation like inability to understand some official term which is created
a few problems.
3) time constraint
4) lack of published relevant documents
5) lack of website information
6) hard to get much crucial information which is made more informative of report
but it is not possible for the security of AGRANI bank.

9
 CHAPTER TWO

2.1 History of the bank:

AGRANI Bank Limited (ABL) was incorporated as State-owned Commercial Bank on 17 May
2007under the Companies Act 1994. AGRANI Bank merged as a Nationalized Commercial
Bank following the Bangladesh Banks (Nationalization)Order 1972 vide President’s Order
No. 26 of 1972under which former Habib Bank Limited and Commerce Bank Limited and
renamed as AGRANI Bank. On a going concern basis ABL took over the business, assets,
liabilities, rights and obligations of AGRANI Bank through a vendor’s agreement signed on
15 November 2007 between the Ministry of Finance of the People’s Republic of Bangladesh
and the Board of Directors of ABL with retrospective from 1 July 2007.ABL has been able to
create 953 branches widely distributed and is a technology pioneer, with all branches
providing real time online banking. We also have five subsidiaries: a merchant bank, a small
and medium sized enterprises (SMEs)financing company and remittance house in Singapore,
Malaysia and Canada. At ABL, we believe in being a responsible financial services provider
and we are committed to making a diligence in the lives of our stakeholders and nation of
the country. Justas we are dedicated to helping our customers manage their finances
prudently and grow their businesses, ABL is steadfast in our support of socio-economic
development of Bangladesh.

ABL provides its corporate, SME and retail clients with a wide range of products or services
such as extensive deposit and loan options that include Islamic banking, foreign currency
and pensions schemes. Our offering includes personal financial services, business banking,
commercial and corporate banking, transaction banking, corporate finance, capital market
activities, treasury services and clearing services. Through our subsidiaries, we also provide
asset management, venture capital management, SME Finance and Foreign Remittance
services.

10
2.2 Organizational structure:
Agani Bank has a top managerial staff comprises of twelve members as power of bank's internal
policy making. The government appoints chairmen and chief of the board. Managing directors is a
part the governing body and CEO of the bank. Organizational structure of ABL shows below:

Board of director
Chairman director

Managing director
Deputy managing director

General maneger
Deputy General maneger
Assistant general maneger
Senior principal officer
Principal officer
Senior officer
Officers / Officers (cash)
Attorney assistants
Clerical staff member
Non-clerical staff member

11
2.3 Vision, Mission and Objective:

Vision:

To operate ethically and fairly within the stringent framework set by our regulators
and to assimilate ideas and lessons from best practices to improve our business
policies and procedures to the benefits of our customer and employees.

Mission:

To become the best leading state-owned commercial bank of Bangladesh operating

at international level of efficiency, quality, sound, management, excellent customer
service and strong liquidity.

Objective:

To adopt and adapt modem approaches to stand supreme in the banking arena of
Bangladesh with global presence.

12
2.4 Products and Services of AGRANIi bank:

DEPOSIT PRODUCTS SERVICES

Current deposit account ❖ Foreign Remittance
➢ Spot cash
Fixed deposit account ➢ Cash Over counter
➢ subsidiaries
Special noticed deposit account

Agrani bank pension scheme (APS) ❖ Cash services

ABS account ➢ ATM services

Agrani bank quarterly income scheme ❖ Fund transfer

Agrani bank sachay pension scheme ➢ Swift

Agrani bank double benefit scheme ❖ Value added service

Agrani bank millionaire scheme ➢ Locker service

➢ Agency service
Agrani bank lakhopoti scheme ➢ Utility bill service
Agrani ban Nari Amanot scheme
Agrani bank senior citizen saving
scheme
Agrani bank wages earners deposit
scheme

13
2.5 Market:
AGRANI Bank Limited (ABL) is established in 1972. It is a state-owned bank. It is formed by
the composition of ex-Habib Bank ltd and ex-Commerce Bank ltd. There are six section of
ABL (kaorid branch) in GB- Cash, computer, account opening, clearing, Accounts and local
remittance. More ever, AGRANI Bank is posed facility for clients’ service to different bank of
different countries with different transaction like foreign remittance (spot cash, cash over
counter, subsidiaries) and other transaction. So, AGRANI bank is dominated its market both
nationally & internationally.

2.6 Performance of Agrani Bank:

The AGRANI bank is performing over the 48 years (From 1972 to 2019) in Bangladesh. I will
present five years deposit performance of AGRANI bank limited in this report. In the year
2018, the AGRANI Bank Limited has assemble the amount of deposit from their clients tk.
62193 crore. In the year 2017 was deposit in AGRANI bank limited tk. 53035 crores. In the
year 2016 was deposit in AGRANI bank limited tk. 49405crore. In the year 2015 was deposit
in AGRANI bank limited tk. 43998 crores. In the year 2014 was deposit in AGRANI bank
limited tk. 38392 crores.
Source annual report 2018, AGRANI bank limited.

2.7 The department of intern work:

I get the opportunity to do internship in AGRANI bank as an intern student. Here, I get to
chance to work in deposit collection department. I am also to help their various ancillary
work such as helping to clients to open AGRANI Bank sanchay account procedure and others
in the bank. I am also trying to know about the different types of deposit scheme of AGRANI
bank limited.

14
 CHAPTER THREE

Data collection and processing:

3.1 Methodology of the study:

This study is the reflection of three months internship, kaorid – Gazipur, at AGRANI bank
limited. As an internee I had to collect data and information from both primary and
secondary sources.

3.2 Data description:

Different data and information are required to meet the goal of this report. those data and
information were collected from various sources such as primary and secondary sources
which is showed below:

3.2.1 Primary sources of data:

Primary source of data is known as the data which are collected through observation and
direct contract. These are not derived from any other sources. the primary data are the
information collected during the internship period by the observation and involvement.
Most of the primary data are collected through the following sources:
1) Personal involvements in the activities of bank
2) Observation of the banks and its ambience.

3.2.2 Secondary sources of data:

The secondary data is one which has already been collected by a source other than present
investigator. Secondary data include both raw and published summaries. Documentary
secondary data include written materials such as books, journal articles, newspaper as well
as administrative and public records. These types of data are collected through following
ways:
1) Annual report of AGRANI bank limited
2) Brochure of AGRANI bank limited
3) Website of AGRANI bank limited

15
3.3 Data / information processing method

Conducted primary data analysis through face to face conversation with employee, manager,
and studied additional data from secondary sources. All the collected data have been
analyzed with MS Office software.

16
 CHAPTER FOUR

Findings and analysis/internship experience:

4.1 Objective one: Deposit mix:

A deposit into a bank account containing both checks and cash. For example, if one deposits
tk.2000 in cash and tk.5000 in checks, one has made a mixed deposit. Deposit mix also refers
to the combination of various types of deposit and their share in total deposit into the
AGRANI bank. Current deposit is low cost fund, savings deposit provides marginal interest
and term deposit provides much higher interest rate.

Graphical presentation on deposit mix of AGRANI Bank:

Deposit mix 2018

Others deposit
15%

Fixed deposit
Saving deposit
44%
18%

Current deposit
23%

Fixed deposit Current deposit Saving deposit Others deposit

From the graph it can be said that the maximum portion of the deposit comes from fixed
deposit 44% of the total deposit, 23% of that comes from the current deposit. Where saving
deposit and other deposit provides 18% and 15% respectively.

17
A) Current deposit account:
Current Deposit Account is the net flow of current transactions with no restriction. It is
suitable for those customers who need unlimited transactions because of no restriction on
withdrawal either in amount or in frequency.
Interest Rate: 0%

➢ Types of Current Deposit Account:

• Individual
• Two or more persons jointly
• Sole Proprietorship Concerns
• Partnership Firms
• Limited Companies (Both Public and Private)
• Societies / Clubs / Associations / Local Bodies
• Banks
• Govt. / Semi Govt. Offices / Corporations / Autonomous bodies.

➢ Required Documents:

• Name of applicant(s) together with name(s) of parents and spouse(s).

• Present and Permanent Address.
• Date of Birth
• Nationality

B) Fixed deposit account:

It is a deposit with fixed amount of time agreed upon between the bank and the depositor
in exchange for not withdrawing the money during the agreed-upon period of time.
Duration Interest rate
3 Months 5.75%
6 Months 5.85%
1 year and above 6.00%

18
Graphical presentation on fixed deposit:

Fixed deposit
6.05%
6.00%
5.95%
5.90%
5.85%
5.80%
5.75%
5.70%
5.65%
5.60%
3 Months 6 Months 1 year and above

➢ Fixed Deposit Account can be opened in the name of:

• Individual (Single).

• Two or more persons (joint).

• Sole Proprietorship Concern.

• Partnership Concern (Firm).

• Limited Companies (both Public and Private).

• Society / Club / Association / Local Bodies / Govt. / Semi Govt. Organization,

etc.

➢ Required Documents:
• Name of applicant(s) together with name(s) of parents and spouse(s).

• Present and Permanent Address.

• Date of Birth

• Nationality

19
 • TIN (if any)

C) Special noticed deposit account:

Any individual or corporate body can open Special Notice Deposit Account, which is an
interest-bearing deposit account, for a short period of time. However, 7 days of notice is
required if the customer wishes to withdraw money from this account.

Amount Rate of interest

Up to 50 crores 3.50%

50 to 100 crores 3.75%

100 crore and above 4.00%

Graphical presentation on special noticed deposit account:

Special noticed deposit account

4.10%
4.00%
3.90%
3.80%
3.70%
3.60%
3.50%
3.40%
3.30%
3.20%
Up to 50 crore 50 to 100 crore 100 crore and above

20
 ➢ Types of SND Account:

• Individuals

• Two or more persons jointly

• Sole Proprietorship Concerns

• Partnership Firms

• Limited Companies (Both Public and Private)

• Societies / Clubs / Associations / Local Bodies

• Banks

• Govt. / Semi Govt. Offices / Corporations / Autonomous bodies.

➢ Required Documents:
• Name of applicant(s) together with name(s) of parents and spouse(s).

• Present and Permanent Address.

• Date of Birth

• Nationality

D) ABS account:

Deposit pension scheme allows customers to deposit a specific amount every month
throughout 5 or 10 years. At the end of the 5/10 years customer can get a scheduled amount
of money.

➢ Required Documents:

• Name of applicant(s) together with name(s) of parents and spouse(s).

• Present and Permanent Address.

21
 • Date of Birth

• Nationality

ABS Account`s duration and rate of interest of ABL:

Duration Rate of interest

5years 6%
10 years 7%

Graphical presentation on ABS account:

ABS Account
0.08

0.07

0.06

0.05

0.04

0.03

0.02

0.01

0
Duration 5 years 10 years

22
4.2 Objective two: Deposit schemes of AGRANI bank:
Deposit scheme of AGRANI bank is organized to various scheme of deposit with various
facility for the clients in AGRANI bank. There are a few terms of deposit scheme of AGRANI
bank such as monthly deposit, quarterly deposit, yearly deposit etc.

A) Deposit pension scheme:

It allows customers to deposit a specific amount every month throughout 5 or 10 years. At

the end of the 5/10 years customer can get a scheduled amount of money.

➢ Required Documents:
• Name of applicant(s) together with name(s) of parents and spouse(s).

• Present and Permanent Address.

• Date of Birth

• Nationality

• TIN (if any)

Duly attested photocopy of valid Passport / Employer’s Certificate / ID Card / Driving License
/National ID Card or Certificate about credentials by the local Ward Commissioner / Chairman of
Union Parishad. Two copies of recent passport size Photographs of account holder duly attested by
the Introducer. One copy of Passport Size Photograph of Nominee duly attested by the Account Holder.

Duration Rate of interest

5 years 7%

10 years 9%

23
Graphical presentation on deposit pension scheme:

Deposit pension scheme

0.1
0.09
0.08
0.07
0.06
0.05
0.04
0.03
0.02
0.01
0
Duration 5 years 10 years

B) AGRANI bank sanchay pension scheme:

The purpose of AGRANI Bank Sanchay Pension Scheme (ASPS) is to provide financial
certainty and welfare in the future through savings in monthly installments by middle, lower
middle class and low-income professionals /employees. Under the terms and conditions,
account holder will enjoy the benefits of pension for 10 years on maturity in a scheduled
rate.

Eligibility: Any Bangladeshi national18 years of age and above can open this account.

Features: No Cheque book and ATM card will be issued.

➢ Required Documents:
• Name of applicant(s) together with name(s) of parents and spouse(s).

• Present and Permanent Address.

24
 • Date of Birth

• Nationality

• TIN (if any)

Duly attested photocopy of valid Passport / Employer’s Certificate / ID Card / Driving License
/National ID Card or Certificate about credentials by the local Ward Commissioner / Chairman of Union
Parishad. Two copies of recent passport size Photographs of account holder duly attested by the
Introducer. One copy of Passport Size Photograph of Nominee duly attested by the Account Holder.

Initial deposit Monthly deposit Compound interest Duration

rate
50000 TK 1000 TK 7.00% 10 years
100000 TK 2000 TK 7.00% 10 years
200000 TK 5000 TK 7.00% 10 years

Graphical presentation on sanchay pension account:

Sanchay pension account

0.08

0.07

0.06

0.05

0.04

0.03

0.02

0.01

0
Initial deposit 50000 TK 100000 TK 200000 TK

25
C) AGRANI bank double benefit scheme:
➢ Rules:

• General account opening rules are applicable for opening this account

➢ Nominee Selection:

• Depositor can select nominee of any ages.

• Nominee will get total amount of money due to the death of depositors by providing
below mentioned documents.
• Death certificate of the depositor.
• Application of the nominee (If minor then by legal guardian), attested picture of the
nominee by local chairman or ward commissioner & NID of nominee.
• Identity certificate of the nominee provided by local chairman or ward commissioner.
• Have to receive indemnity bond in favor of the bank.

Initial Deposit (Taka) Rate of interest:

50000 5.51%
100000 to 1000000 5.67%

Graphical presentation on double benefit deposit scheme:

Double benefit deposit scheme

0.06

0.05

0.04

0.03

0.02

0.01

0
Initial Deposit (Taka) 50000 100000 to 1000000

26
D) AGRANI Bank millionaire deposit scheme:

➢ Rules:

• General account opening rules are applicable for opening this account

➢ Nominee Selection:

• Depositor can select nominee of any ages.

• Nominee will get total amount of money due to the death of depositors by providing
below mentioned documents.
• Death certificate of the depositor.
• Application of the nominee (If minor then by legal guardian), attested picture of the
nominee by local chairman or ward commissioner & NID of nominee.
• Identity certificate of the nominee provided by local chairman or ward commissioner.
• Have to receive indemnity bond in favor of the bank.

Initial deposit (monthly) Duration Rate of interest

14900 TK 5 Years 5.06%
10100 TK 7 years 5.28%
6520 TK 10 years 5.48%

Graphical presentation on millionaire deposit scheme:

Millionair deposit scheme

5.60%
5.50%
5.40%
5.30%
5.20%
5.10%
5.00%
4.90%
4.80%
5 Years 7 years 10 years
14900 TK 10100 TK 6520 TK

27
E) AGRANI bank lakhopoti scheme:

➢ Rules:

• General account opening rules are applicable for opening this account.
• Monthly deposit time is up to the first 10 days of month.
➢ Nominee Selection:

• Depositor can select nominee of any ages.

• Nominee will get total amount of money due to the death of depositors by providing
below mentioned documents.
• Death certificate of the depositor.
• Application of the nominee (If minor then by legal guardian), attested picture of the
nominee by local chairman or ward commissioner & NID of nominee.
• Identity certificate of the nominee provided by local chairman or ward
commissioner.
• Have to receive indemnity bond in favor of the bank.

Monthly deposit duration Rate of interest

2700 TK 3 years 5.00%
1600TK 5 years 5.50%

Graphical presentation on lakhopoti deposit scheme:

Lakhopoti deposit scheme

5.60%
5.50%
5.40%
5.30%
5.20%
5.10%
5.00%
4.90%
4.80%
4.70%
3 years 5 years
2700 TK 1600TK

28
F) AGRANI bank wages earners deposit scheme:

AGRANI Bank Wage Earner’s deposit scheme has been designed for maintaining social
responsibility for the nonresident Bangladeshi people and encourages them in savings

Eligibility: Any Bangladeshi of 18 years of age or above working/living abroad can open an
account under this scheme. During the opening of the account, the applicant must give
proper identification. Monthly installment must be deposited by the 20th of every month.

Features: No cheque book facility.

➢ Required Documents:

• Name of applicant(s) together with name(s) of parents and spouse(s).

• Present and Permanent Address.

• Date of Birth

• Nationality

• TIN (if any)

Duly attested photocopy of valid Passport with visa / Employer’s Certificate / ID Card
/ Driving License /National ID Card/ Appointment letter. Two copies of recent passport size
Photographs of account holder duly attested by the Introducer. One copy of Passport Size
Photograph of Nominee duly attested by the Account Holder.

29
Monthly deposit Duration Compound interest rate
5000 TK 5 years 7.00%
10000 TK 5 years 7.00%
15000 TK 5 years 7.00%
20000 TK 5 years 7.00%

Graphical presentation on wages earners deposit scheme:

Wages earners deposit scheme

8.00%
7.00%
6.00%
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
5 years 5 years 5 years
5000 TK 10000 TK 15000 TK

30
4.3 Objective three: Deposit management process:

a) New account section (Information about the account providing

application form, booklet):
Depositor of AGRANI Bank should be informed about all kinds of deposit account so that the
clients of AGRANI Bank can be understood which deposit account is the most convenient for
the clients.

b) Acceptance of necessary application (photograph and document):

To open a deposit account in AGRANI Bank need to photograph and necessary all documents
of depositor otherwise deposit account can not be opened.

c) checking:
It used to be that depositing a check required clients to make a special trip to the bank, wait
in line, and wait longer for the check to clear. Many new and creative methods are available
for depositing any check into clients checking or savings account quickly and safely. With
some banks, it's even possible to deposit a check with a mobile smartphone.

d) Permission of managers:
the clients need to permission to open a deposit account of the manager of AGRANI Bank. If
the client is able to fulfill all requirement to open deposit account then manager is agreed to
permit.

e) deposit primary money:

To open a deposit account in AGRANI Bank the clients need to keep tk500 in account as a
deposit initially.

f) Data entry:
Data entry Proven ability to collect and manage information efficiently and accurately of
clients who are wanted to open deposit account in AGRANI Bank.

g) Delivery of check book, pass book and deposit receipt:

After completing the process of opening deposit account, the manager of AGRANI bank will
be delivered of the check book, pass book and deposit receipt.

31
4.4 Internship experience:

I started my internship in AGRANI bank on 10thOctober, 2019 and end on 18thDecember,

2019. During these 3 months, I was assigned in kaorid branch, Gazipur of ABL that was given
responsibilities of different divisions to perform and to gather some valuable knowledge and
practical experience. This practical experience is necessary for the development and
preparation of an individual in the job world. It was a great opportunity for me to get the
chance to work in different departments of AGRANI bank with other officers during my 3
months internship period.

4.4.1 Duties and responsibilities:

I worked in the deposit collection department in 3 months during my internship I worked
this department with my Supervisor and others officers. My supervisor Md. Hasibul Islam
(Branch manager of ABL) helped me and encourage me lot to work with this department. In
this whole period of my internship I worked with him by sited his desk. I also work under
Md. Ekramul & Hamid sir. Besides all the officers are always encourage to me work and
helped me lot. And Practically I learned lots of things in which I need to work future.

4.4.2 Significant pleasant and unpleasant incidences:

➢ Significant pleasant incident:

Some of the significant pleasant incident is caught my eyes that are given bellow:
a) Strong employee bonding.
b) Working Environment is so much good and friendly.
c) All Employee and staffs of AGRANI bank they are very much helpful &
friendly.
d) They always show positive attitudes with their new Employee.

➢ Significant unpleasant incident:

There was no unpleasant incident during my internship period. But I did not like
one thing of ABL that is given bellow:

a) Lack of modern service orientation.

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4.4.3 Linkage between work-internship topics:

I had some linkage between my work-internship topics. Working at AGRANI bank was a great
experience for me. I have learnt many things from them. There are few specific work-
internship topics linkage I have performed in AGRANI bank. These are:

a) File documentation: I had to collect, and arrange, various types of official document
according to their importance. For this purpose, I had to coordinate with different
activities of deposit collection department.

b) Coordination among department: I had to coordinate with different department

of the organization.

c) Entry of information in office document and soft copy: I had to input office
documents and update the office document. Data entry and database management is
remarkable of them.

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4.5 Findings:
On the Basis of analysis and practical experience on three months internship period, the
following finding observed:

a) From the observation of various deposit scheme, I find that the amount as well as the
number of accounts in increasing dramatically day by day. Deposit is soaring each
year gradually.
b) I can see the performance of yearly saving accounts is very good rather than the
deposits accounts. Other accounts like current account & short-term deposit accounts
are also appreciated.
c) Division of labor, job rotation and job specialization should be combined rationally to
achieve the standard level of performance of the personal to reduce the customer
waiting time for the desire service.
d) The account opening department needs more staff for smooth working because
account opening department is very busy and need more employees to better service
for the customer.
e) Employee job processing system is the most rigorous system of AGRANI bank that an
employee is to hard study to get job that it is come through application processing.
f) Should be available the valuable things in the branch. For instant, pen stand, visiting
card, calendar, Diary, Key ring, Table clock, Gift items to their valuable beneficiary.
g) Cleanliness service should be proper up to date because various types of cheque are
deposit in clearing house.
h) IT assistant is needed here for emergency moment. Because AGRANI bank Ltd is
online bank and IT system always properly needed to work.

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 CHAPTER FIVE

5.1 Recommendation:
AGRANI Bank has focused on enhancing the long-term sustainability of the bank, building
value for the shareholders, employees and the wider community. Its activities are driven
by ethical business practices and sense of responsibilities to all stakeholders. Since the
start of the global economic crisis, many felt that Bangladesh will not be adversely affected
by the crisis. But now we can see that slowly and gradually we are also getting affected.
Bangladesh is captive to what transpires in international market and economies of leading
countries. Against the background Bangladesh cannot be immune from the global
economic slowdown and is most likely to be affected sooner or later. The global financial
crisis is likely to adversely affect principally in three sectors, namely exports, aid-flow and
foreign direct investment.
As per earnest observation some suggestions for the improvement of the situations are
given below:

a) Low cost deposit should be increased by procuring more current account and
savings account of the total deposit to reduce total cost of fund.
b) Horizontal analysis of deposit mix and deposit scheme that are soaring each year.
c) The spread between interest rate of deposits and advances should be at a sustainable
level.
d) AGRANI Bank has become centralized recently. Bank should give authority to the
branches in some extent, so that they can take swift decisions.
e) Ensure Proper Maintenance of Office Premises. Every branch is supposed to be very
neat and clean and well decorated because it matters to attract customers. They do
not use proper physical cues which could help customer to not get confused about
specific contact person.
f) Banking is service oriented business. Its business profit depends on its service
quality. So the service delivery of the branch should be closely monitored.
g) Though AGRANI Bank is still lagging behind in upgrading their software system, the
bank has the prospect to select high quality banking software which will make the
banking operations easier and smoother.
h) Branch should give requisition for new printer and photocopy machine to improve
their service.
i) Bank’s ATM services should use better technology to fasten their services.
j) Proper training should be given to all employees on regular basis to identify the
suspicious transactions for anti-Money Laundering compliance policy.

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5.2 Conclusion:
Banks play a vital role in the economic development of the country. The popularity of banks
is increasing day by day which leads to increase competition as well. Currently 59 Banks are
operating in Bangladesh. All the Commercial banks are offering almost the same products
and services and almost same their operation system. But the ways they provide the services
are different from each other. So, people choose their Bank according to their satisfaction
and need. And they will prefer the bank of which service is easily accessible and
understandable. One the other hand, Bank innovate new products and services to attract
their desired customers. AGRANI Bank also has different types of Credit Program. Consumer
Deposit scheme and Credit Scheme is one of innovative program of ABL and this program is
very much popular for its easy accessibility and easy procedures. Since the popularity of this
scheme is increasing day by day, AGRANI Bank take it as a challenge to become a leader of
CCS through innovative and the use of afterward mentioned recommendations.
To conclude this report, it can be said that it was a great opportunity to study the operational
activities of ABL. Having passed three months in ABL Kaorid Branch, I have learned many
activities practiced in the bank. Since the working areas were in Deposit collection activities
the report may not cover all the practices of the branch. The work experience in ABL Kaorid
Branch was very interesting and this experience will help me in great deal in my future life.
AGRANI Bank Limited is operating its branches on conventional based banking and Islamic
Shariah based banking. AGRANI Bank Limited also a pioneer in online customers services,
foreign exchange and distinctive loan offerings. In these ways ABL is helping in accumulating
domestic savings, resource mobilization and creating job opportunities for many people
which will gear up the economy as a whole.
Without bank’s cooperation it is not possible to run any business or production activity in
this age. The job environment is very good at ABL Kaorid Branch. At the same time the
service which the bank provides to its customers are very prompt and quality ones compare
to other foreign and private banks. So AGRANI Bank Limited will survive in the banking
sector with the slogan " Committed to serve the nation”.

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 Reference:

a) Bank's Annual Report 2018 of AGRANI bank

b) https://www.agranibank.org/
c) Newspaper
d) Previous reports and journals relevant to the banking industry.
e) Different books, articles and periodicals related to the banking sector.
f) Relevant ABL paper and published documents.
g) Periodicals published by Bangladesh Bank.
h) https://www.assignmentpoint.com/topic/internship-report

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