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    Zakwan Haziq
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    Harvey Norman is a large Australian retailer that operates 280 stores across Australia, New Zealand, Europe, and Southeast Asia. It sells furniture, electronics, and other consumer goods. The company uses SAP software to manage inventory across its 26 stores in Malaysia from headquarters. Each store manager is responsible for overseeing inventory management at their individual store. However, there is no single person dedicated to controlling inventory management, which can lead to issues like theft, supplier fraud, and administrative errors. Harvey Norman tracks inventory using both a perpetual and physical inventory system. For perpetual inventory, it uses both manual paper records and an automated computer system. For physical inventory, it uses a tickler control strategy to regularly count large items stored in warehouses.

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    Harvey Norman is a large Australian retailer that operates 280 stores across Australia, New Zealand, Europe, and Southeast Asia. It sells furniture, electronics, and other consumer goods. The company uses SAP software to manage inventory across its 26 stores in Malaysia from headquarters. Each store manager is responsible for overseeing inventory management at their individual store. However, there is no single person dedicated to controlling inventory management, which can lead to issues like theft, supplier fraud, and administrative errors. Harvey Norman tracks inventory using both a perpetual and physical inventory system. For perpetual inventory, it uses both manual paper records and an automated computer system. For physical inventory, it uses a tickler control strategy to regularly count large items stored in warehouses.

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    © All Rights Reserved
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    8 views3 pages

    Individual Assignment Warehouse

    Uploaded by

    Zakwan Haziq
    Harvey Norman is a large Australian retailer that operates 280 stores across Australia, New Zealand, Europe, and Southeast Asia. It sells furniture, electronics, and other consumer goods. The company uses SAP software to manage inventory across its 26 stores in Malaysia from headquarters. Each store manager is responsible for overseeing inventory management at their individual store. However, there is no single person dedicated to controlling inventory management, which can lead to issues like theft, supplier fraud, and administrative errors. Harvey Norman tracks inventory using both a perpetual and physical inventory system. For perpetual inventory, it uses both manual paper records and an automated computer system. For physical inventory, it uses a tickler control strategy to regularly count large items stored in warehouses.

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    of 3

    Subject: Introduction to Warehouse Operation

    Subject Code: DTP 3533


    Individual Assignment
    (Define and explain chosen company by referring to chapter)
    Made By:
    Mohammad Zakwan Haziq Bin Mohd Mazuan (LM09200006)
    Intake: September 2020
    Semester: 7
    Lecturer: Madam Wan Sofiya Binti Wan Ahmad Kamil

    Course of Degree/Diploma: Diploma in Logistic Management


    PICOMS INTERNATIONAL UNIVERSITY COLLEGE
    The Company that I chose is Harvey Norman. Meanwhile the chapter that
    I related on is Chapter 8.

    Harvey Norman is a large Australian-based,


    multi-national retailer of furniture, bedding,
    computers, communications and consumer
    electrical products. It mainly operates as a
    franchise, with the main brand and all company-
    operated stores owned by ASX-listed Harvey
    Norman Holdings Limited. As of 2016, there are
    280 company-owned and franchised stores in
    Australia, New Zealand, Europe and South-East
    Asia operating under the Harvey Norman,
    Domayne and Joyce Mayne brands in Australia, and
    under the Harvey Norman brand overseas.

    The Inventory Management System that Harvey Norman used throughout their
    operation: -

    Uses an integrated modular system called SAP System for its inventory management process.
    SAP was used to monitor the inventory management process for all 26outlets in Malaysia. It
    can be managed by the respective Operations Retail at the HQ level in the respective
    department. The supervision and monitoring of the inventory management system and
    process is the responsibility of each outlet manager. Apart from that, the main duties of outlet
    manager are to ensure a smooth operations process and the sales at the outlet level and to
    report to the Operations Retails Manager at the HQ. Consequently, there is no specific and
    authorised personnel to control and take care of the inventory management process itself.
    This can lead to the fraud in the form of thefts of stocks, supplier frauds or administrative
    loopholes, which are one of the challenges facing in the retail industry

    The methods of tracking inventory that they use: -

    Harvey Norman uses both Perpetual inventory system and Physical inventory system to track
    their inventory on their regular basis of their operation. The strategies that they use on
    Perpetual Inventory system is Manual system and Computer Based system, The Manual
    system is being used by employees to gather records of sales on paper and enter the
    information into the inventory system meanwhile for Computer based system when their
    operation have met their point-of-sale, their terminal will automatically feed sales transaction
    data directly into a computer.

    Physical Inventory System in Harvey Norman been used by using Tickler Control strategy.
    This strategy being used mostly in their warehouse because Harvey Norman handles and
    stored huge electrical products such as Refrigerator and Washing Machine that needs to be
    physically counted each day so that the entire inventory is accounted for on a regular basis.

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