Professional Documents
Culture Documents
Arivazhagan M Jan
Arivazhagan M Jan
com
Git ID: Arivuakil (github.com) +91-6369557022
Professional Summary:
Having good exposure in IT ticketing tools like ServiceNow, Salesforce CRM and incident
management.
Have a good understanding and fundamental knowledge of Service requests, incidents,
problems & SLA/Metrics.
Initiating calls for client issues and broadcast communications to all till the closure.
Providing support to customers by reviewing and diagnosing customer issues and providing
reasonable resolutions within our SLA policies.
Engage customers across a variety of communication methods; including email, Live Chat,
Microsoft Skype or Teams and text to resolve issues and keep customers informed and moving
forward with using our solutions.
Certified in ISO 20000 - Principles of IT service management system (ITSM) from Alison.
Having intermediate level knowledge in technologies like Java, HTML, SDLC and basic service
desk tools.
Having good knowledge of java Oops concepts and its methods.
Owning incident resolutions at all times and keeping users informed of the status
Provide support to businesses during day-to-day activities and perform problem-solving
exercises to determine the problem.
Ability to work in teams and independently with minimal supervision to meet deadlines. Flexible
about upgrading myself with new technologies and tools.
Having the ability to listen, think and type at the same time.
An efficient learner with strong attention to detail.
Technical Exposure:
Resolved ticket’s regarding companies’ Products/Services and managed clients to drive business results
using Salesforce. Also processed various banking applications to apply technical and industry-specific
information.
Microsoft USSR
It is a tool used for labelling electrical device anomalies from amp channel telemetry using a decision
tree presented by Microsoft.
To learn about the electrical phases in the amp channel telemetry day to day from the graphical
data collected by Microsoft.
Need to label the anomalies like Loss of redundancy, Phase Imbalance in the tool provided by
Microsoft and store the critical data in the database regularly.
A process which helps and is used for AI implementation in the data centre by Microsoft.
Supporting client issues and providing solutions as per the defined timelines by providing call
support.
Helping Business in Understanding Issues faced by them and resolve them to ensure smooth
business flow.
Make calls to clients and resolve their issues by processing their medical claims in the ACIS
screen.
Process the client documents through SharePoint and track Progress/Information across the
departments.
Awards/Achievements:
Awarded “Best Performer" from the client for securing 100% in Microsoft Azure Quality Audits
within 45 days of the testing period.
Hobbies:
I am an avid birder and Wildlife enthusiast I am supposed to have always been interested in
birds by observing on walks and past time of collecting behavioural information about the
common birds in and around me.
Educational Qualifications:
Declaration:
I hereby declare that all the above-mentioned details are true to my knowledge.
Date: Arivazhagan M