Digital Journey Owner

Job Title : Digital Journey Owner

Grade : Management Trainee-1
Location : Mumbai
CTC : 20.70 L PA (17 L PA Fixed + 3.70 L PA Variable)
Role: Techno-functional project managers who can coordinate with stakeholders across the functions and
with in-house development teams or vendors for developing the projects.

 Take ownership of designing customer journeys to improve customer experience, both internal and
external, by challenging and redesigning the existing processes.
 Understand the business / Stakeholder requirements and provide the solution which is best in class
give business the edge in the industry by improving their productivity / revenue/ reduction in TAT or
through any measurable parameters.
Conceptualise the end workflow and ensure all aspects of project delivery are taken care, right from
the documentation stage up to UAT.
 Monitor system stability and ensure the functionalities are as per the build and take corrective action
in case of any deviations.
 Gather feedback on the journeys through field visits, stakeholder discussion and take action from the
findings to continuously improve and innovate on the processes.
 Identify new area of opportunities to streamlines / solve stakeholder problems through external
integrations with partners.

Functional Responsibility:
 Effective conversion of understanding of banking processes into product ideas / functionalities.
 Will be responsible for translation of requirements into specifications for software development by
the development team.
 Will be responsible for organization of testing of the new developments along with testing plans /
scenarios.
 Conceptualize new enhancements in existing products in line with the business requirements. 

Process Adherence:
 Review the initial and ongoing development of products.
 Provide support to business development by preparing proposals, concept presentations and
outreach activities.
 End User Management / Stakeholder Management.
 Interact with End Users in relation to assignment execution and manage operational relationships
effectively.

Key Skills:
 Analytical and Problem Solving
 Motivated and Energetic
 Solution Oriented
 Good stakeholder management skills