The University of Hong Kong

School of Nursing
Bachelor of Nursing (Full-time) Program
Mental Health Nursing

NURS4301 Mental Health Nursing

OSCA Checklist – Therapeutic Communication Skills

Name of Student: ________________________ Student Number: ____________

Student’s Performance Pass Fail Remarks

Initiate the conversation appropriately

1. Ensure environment is private, safe & comfort for
effective communication
2. Introduce self

3. Explain the purpose of the interview

4. Reassure client about confidentiality

Establish rapport and trust

5. Exhibit open body posture

6. Show respect and non-judgmental manner*

7. Demonstrate congruity between verbal and non verbal
behavior
8. Listen and show interest, maintain appropriate eye
contact
Demonstrate appropriate verbal communication

9. Speak clearly, concisely and accurately

10. Encourage client express feelings and information
11. Demonstrate listening and questioning skills eg use
paraphrasing and clarification appropriately

12. Provide accurate information*

13. Summarize and close the conversation appropriately

*
Critical point
 Clinical Assessor’s comments:

1st attempt: Supplementary attempt ( 2nd / 3rd )

Pass / Fail Pass / Fail

Marks: ( ) / 13  100% = % Marks: %

Assessed by : Signature:

Counterchecked by: Signature:

Date of assessment:

Marking Scheme:
1) For any attempts:
Fail = Achieving less than 50% of all items or unable to achieve one or more of the critical items
denoted with * will result in ‘zero’ mark for this procedure.

2) For 1st attempt:

Pass = Achieving at least 50% of all items including ALL critical items denoted with *.

3) For 2nd & 3rd attempt:

Pass = Achieving at least 50% of all items including ALL critical items denoted with *, however the
marks will be capped at 7.5% only.