QA KPIs

A. Receiving Inspection

KRA 1. Incoming inspection:

a. Purchase components.
1. Number of components failed at assembly process =
2. Number of components failed at production process =
3. Number of components failed at customer end =

b. Job worked items.

4. Number of components failed at assembly process =
5. Number of components failed at production process =
6. Number of components failed at customer end =

KRA 2. Improving Individual Supplier quality rating: (suppliers class wise)

1. Overall supplier quality rating average =

2. Number of suppliers below the average rating =

KRA 3. Source development:

1. No of supplier’s supply parts in direct pass through (current() =

2. Addition of supply parts =
3. Deletion of supply parts =

KRA 4. Supporting Production and Assembly:

1. Delayed Inspection or withholding consignments from passing to further processing reports from other departments.

B. In process Inspection:

KRA 1. Process control

1. Rework and Rejection during production process (%) =

2. OEE of production machineries and equipment =

KRA 2. Quality control

1. Number production parts found defectives at assembly process =

2. Number of Defective parts found at Dispatch Inspection =

C. Final Inspection:

KRA 1. Final inspection

1. Number of products withheld for rework at dispatch =
2. Number of customer complaints =

D. General:

KRA 1. Corrective action

1. Number of CAPA forms generated against NCRs.
2. Number of Changes affected and documented.
3. Number of customer complaints resolved and closed.
KRA 2. Calibration
 1. Number of occasions wherein unqualified instruments found to be in use.
2. Disputes or issues raised over measurement reports with interested parties.
3. Number of measurement systems established over quality critical inspections.

KRA 3. Developments

1. Cost of Quality reduction.

2. Machineries, Equipment and tools qualification/fitness study reports
3. Quality plans, Inspection/Testing method, improvements.
4. Inspection personnel qualifications and training.
5. Supplier evaluations and process audits.

Sl. KPI subject Daily report Monthly report Targets Actual KPI measure/Remarks
No
1 Incoming inspection:
Purchase components. Inspected supplies
A. Number of components failed today: Rework/Rejection %
at assembly process = NCRs raised today:
B. Number of components failed From assembly=
at production process = At In process =
C. Number of components failed From Customer = Customer complaints=
at customer end =
Job worked items. Inspected supplies Rework/Rejection %
A. Number of components failed today:
at assembly process = NCRs raised today:
B. Number of components failed From assembly=
Customer complaints=
at production process = At In process =
C. Number of components failed From Customer =
at customer end =
2 Improving Individual Supplier Quality rating of supply
quality rating: (suppliers class Supply/supplier item of a supplier until
wise) failed in Quality now=
Overall supplier quality rating today Number of suppliers
average = Suppliers end below the average rating
Number of suppliers below the inspection today: =
average rating = Overall supplier quality
rating average =
3 Source development: No of supplier’s supply
No of supplier’s supply parts in Items from a parts in direct pass
direct pass through (current() = supplier passed to through (current() =
Addition of supply parts = process without Addition of supply parts
Deletion of supply parts = inspection= =
Supplier Process Deletion of supply parts
audit today: =
4 Supporting Production and
Assembly: Items waiting for Production hours lost
Delayed Inspection or inspection at due to inspection delay;
withholding consignments from incoming stage %.
passing to further processing In process Delivery time failure due
reports from other departments. Final to QA process: no of
instances.
5 B. In process Inspection: Periodic/stage In processes rework %
Process control inspection findings Rejection %
Rework and Rejection during today.
production process (%) = Rework and OEE affected due to
OEE of production machineries rejection hours NCRs?
and equipment = today.
Periodic inspection ,
process card stage
entry today;
Quality control
Number production parts found Items passed to Failure of QA process at
defectives at assembly process = assembly incoming and in process.
Number of Defective parts found /dispatched today:
at Dispatch Inspection = Defectives found
during assembly:
Defectives found at
final inspection;
Sl. KPI subject Daily report Monthly report Targets Actual KPI measure/Remarks.
No
6 C. Final Inspection: Today; Rework Vs.
Final inspection No. of products Total qty. inspected
Number of products withheld for withheld for rework
rework at dispatch = at dispatch =
Number of customer complaints No. of customer
Customer complaint
= complaints =
Vs. Dispatched qty.

7 D. General:
Corrective action CAPA initiated Consolidated report
Number of CAPA forms today. on monthly and up
generated against NCRs. Changes done to this month on
Number of Changes affected and today. CAPA.
documented. Complaints closed Trend in Customer
Number of customer complaints today. complaints.
resolved and closed.

Calibration
Number of occasions wherein Items calibrated Failure in
unqualified instruments found to today: Calibration
be in use. schedule.
Disputes or issues raised over Addition/Deletion
New or changes in
measurement reports with of MITE.
MITE.
interested parties. Measurement
Specific inspections
Number of measurement system established.
like NDT, CMM use
systems established over quality
etc. done by
critical inspections.
outsourcing.

Developments
Cost of Quality reduction. Reportable changes Cost of quality
Machineries, Equipment and carried out. calculation:
tools qualification/fitness study
reports
CAPA towards PQR revised.
Quality plans, Inspection/Testing
improvement of
method, improvements.
product quality, Control plans
Inspection personnel
inspection new/modified.
qualifications and training.
procedures,
Supplier evaluations and process
equipment etc.
audits. Training hours.

Supplier evaluation
reports.