DGA is an industry-leading strategic partner for automotive dealerships nationwide.

As the
appointment setter department for DGA, we create appointments for test drives for customers
interested in a specific vehicle of any brand!

The customer (me) is interested in a Nissan Versa 2022, make sure to build rapport (ask how
the customer is doing) and let him know that the call might be recorded for quality purposes.
And throw your pitch. 

The notes below are some templates of the most common scenarios that we encountered in a
daily basis. 

1. UTC- NO MESSAGE LEFT, NUMBER IS DISCONNECTED 

2. UTC- NO MESSAGE LEFT, VM NOT SET UP YET 
3. UTC- NO MESSAGE LEFT, VM FULL 
4. UTC- NO MESSAGE LEFT, LINE BUSY 
5. UTC- NO MESSAGE LEFT, NUMBER IS DISCONNECTED 
6. NO DGA CONTACT NEEDED- APPOINTMENT ALREADY SCHEDULED 
7. NO DGA CONTACT NEEDED- ALREADY PURCHASED 
8. NO ATTEMPT MADE BY DGA - CREDIT APP RECEIVED 
9. NO ATTEMPT MADE BY DGA- WORKING WITH DEALER 
10. ABLE TO REACH CUSTOMER - CALL BACK AT A LATER TIME 
11. ABLE TO REACH CUSTOMER, CALL DROPPED 
12. ABLE TO REACH CUSTOMER, LANGUAGE BARRIER 
13. ABLE TO REACH CUSTOMER - DEAD AIR 
14. COMPLETED- DID NOT SCHEDULE APPOINTMENT 
15. COMPLETED- SCHEDULED APPOINTMENT 
16. BCI, NO OTHER NUMBERS IN CRM 
17. NO PHONE NUMBER- ATTEMPT _ EMAIL SENT 
18. DGA-CALL BACK LATER- LEAD CURRENTLY BEING WORKED 

information gathered in the call: 

STOCK #: 
VOI: 
TRADE IN: 
CALL TYPE: INTERNET LEADS 
APPOINTMENT SCHEDULED FOR: 
00/00/0000 AT A.M.