Video Consultation SOP

1. Mark your calendar for today and tomorrow in due time

- (Apdi Friday evening ah irundha, unga calendar Saturday kaga
ellamey mark aagi irukanum Friday evening 7 o clk kulla)

2. Accept ALL leads on your partner app

- Lead acceptance 95% ku keela endha naatkal layum iruka
koodathu. Ungaloda leads unga calendar ilana current job schedule
oda kanakula dhan varum, apdi neenga customer place la irundhalu
lead ah poga vidatheenga

3. Open the request ID from your provider profile

- Indha page eppovume bookmark pani vekanum , apo dhan
ungaluku thedradhula time waste avadhu
eg:
Ramesh :Provider_profile
Dinesh : Provider_profile

4. Whatsapp Video call

5. If customer picks up, Start the job on the app

- Start job correct time ku panlana Customer call cancel
panirvanga aprom unga Deliveries System la kammi aidum- ipdi
aaga vena na Customer pick panra apove Start job panidunga,
indha job la kammi call mudinja udane kandipa panunga

6. Copy Start job OTP from the customer’s request ID page and
enter in mobile

7. If customer does not pick up, call from the app

- Eppovume customers ku neenga whatsapp call panuveenga nu
nyabagam irukadhu - adhunala avangaluku partner app la call
pani check panradhu romba avasiyam
-
 - Apdi customer whatsapp call eduklana avangaluku 3 vaati call
pananum(2 vaati andha nerathulaye aur 1 vaati 1 hour ku
aprom)

8. Technical SOP - Tele Diagnosis Sheet – indha sheet ah kandipa

follow pananu.

9. Estimates from Your city’s rate card -

Eg Kolkata:
https://www.urbancompany.com/rate-
card/city_kolkata_v2/refrigerator_repair
https://www.urbancompany.com/rate-
card/city_kolkata_v2/Microwave_repair
https://www.urbancompany.com/rate-
card/city_kolkata_v2/washing_machine_repair

10. Book request on business website:

https://business.urbanclap.com/business/home

11. Information sheet: Google sheet

12. Put videos in sheet at request level

a. Ella request layum neenga Customer kita pesardhu video
edukardhu romba avasiyam – Idhu illana nanga neenga Job
deliver panadha consider panamatom aprom ungalodaya video
consultation category oda delivery % kammi agi vidum

13. Is customer asks for reschedule on call - need to define SOP

14. If pro not available - call close or not??

15. Asking for rating

- Thank you Sir/Mam Urban Company oda Video
Consultation service vangunadhu nala. unga experience
nala irukum nu nambrom. Unga kita request pani kekrom
 ellla sewrvice kum Rating podunga Unga feedback nanga
ungaluku katuvom .
- Thank you Sir/Mam for using Urban Company’s Video
Consultation service. I hope your experience was good.
Request you to please rate your experience on the app
and provide your valuable feedback