CRM (CUSTOMER RELATIONSHIP MANAGEMENT) TEAM

Customer Relationship Management is a technology for managing all your company’s

relationships and interactions with customers. CRM team helps companies stay connected to
customers.
CRM Tools:
1.Merchant Portal - Merchant’s activities
2. Risk Tool - Valor Shield
3.Valor Tracker – Tool used for interaction between users and developers
Valor Tracker Tool is used to create tickets.
Bug- Resolve the problem in the already existing feature.
Feature- Tool is used to create a new feature request.

Offices using CRM are

 MiCRM
 PromotEX
 Mecca

Modes of transactions used in CRM are

 Keyed/MOTO
 Swiped
 CHIP
 TAP

Software used in CRM are

 V Tiger
 My SQL
 jQuery
 LINUX
RISK SYSTEM

Request Verify Request Pending Pseudocode Approved

Change Submit and

Testing In progress
Request (CR) Verify
phase

Production
Test
release

 Git (Global Information Tracker) is a software used for tracking the changes and
developing source code for software development.