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  • Tentative Program of Activities in THC 5

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    This document provides the course plan for THC 5 - Quality Service Management in Hospitality and Tourism at Aklan State University. The course covers 14 topics related to quality management principles, total quality management, service delivery systems, measuring service quality, and quality certifications. Students will complete reaction papers, discussions, exams, and a case study analysis to assess their understanding of the topics. The course runs from March to July 2021 and includes videos, lectures, and readings to teach the key concepts of quality service in hospitality and tourism.

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    This document provides the course plan for THC 5 - Quality Service Management in Hospitality and Tourism at Aklan State University. The course covers 14 topics related to quality management principles, total quality management, service delivery systems, measuring service quality, and quality certifications. Students will complete reaction papers, discussions, exams, and a case study analysis to assess their understanding of the topics. The course runs from March to July 2021 and includes videos, lectures, and readings to teach the key concepts of quality service in hospitality and tourism.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    4 views2 pages

    Tentative Program of Activities in THC 5

    Uploaded by

    Ally
    This document provides the course plan for THC 5 - Quality Service Management in Hospitality and Tourism at Aklan State University. The course covers 14 topics related to quality management principles, total quality management, service delivery systems, measuring service quality, and quality certifications. Students will complete reaction papers, discussions, exams, and a case study analysis to assess their understanding of the topics. The course runs from March to July 2021 and includes videos, lectures, and readings to teach the key concepts of quality service in hospitality and tourism.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    AKLAN STATE UNIVERSITY

    College of Fisheries and Marine Sciences


    New Washington, Aklan

    THC 5- Quality Service Management in Hospitality and Tourism


    2nd Semester, SY 2020-2021

    Course Plan

    Topic Activity/Output Date


    1. VMGO, GAD 1. Reflection March-
    2. What are the Dimensions of Quality? By Quality Paper April, 2021
    Professional Consulting (2019) Retrieved from 2. Objective Test
    https://www.youtube.com/watch?v=575YjPL-anU (Quiz)
    3. Seven Quality Management Principles by 3. Midterm
    Quality.com Solutions (2018) Retrieved from Exam (Essay)
    https://www.youtube.com/watch?v=TivDqV6GG9M

    4. TQM Total Quality Management Lecture Animation 1. Reaction May, 2021


    Video by BDO Colombia (2018) Retrieved from Paper (Min. 2
    https://youtu.be/tKVJEAgbGVI paragraphs)
    5. Planning the Service Delivery System by Santos 2. Reaction
    (2020) Retrieved from Paper (Min. 2
    https://www.youtube.com/watch?v=DzVoqNG8VTo paragraphs)
    6. Using SERVQUAL Dimensions to Measure Service 3. Interactive
    Quality by BusinessFocus CostDownBoostProfit question and
    (2019) Retrieved from answer
    https://www.youtube.com/watch?v=Lyb0AXv49j0 through
    7. Service Gap Model-Gap Analysis Explained by online
    Marketing91 (2017) Retrieved from discussions
    https://www.youtube.com/watch?v=iGjl5S0tpYI (videos 5-6)

    8. Case Study Analysis: “Oberoi Hotels: Train Whistle 1. Case Study June, 2021
    in the Tiger Reserve." Buell, R. W., et. al. (2015) Analysis
    9. Walt Disney Company Culture by Vasquez (2015) 2. Interactive
    Retrieved from https://www.youtube.com/watch? question and
    v=oEkksmYMvjY answer
    10. Leadership - Engage your Team - Create a Culture of through
    Engagement By Ken Wright (2013) Retrieved from online
    https://www.youtube.com/watch?v=IZA94smSkQg discussions
    11. How Hotel Quality Management Works at Shangri (videos 7-8)
    La by P&Hroa (2017) Retrieved from 3. Objective
    https://www.youtube.com/watch?v=3p90kpVdT74 Test (Quiz)

    Prepared by: Donna V. Bautista ASU CAHM


    (video 9)

    12. Introduction to Six Sigma by Six Sigma Pro Smart 1. Final Exam July, 2021
    (2017) Retrieved from (Essay)
    https://www.youtube.com/watch? Videos 10-12
    v=GiCMGL7RqRw
    13. ISO 22000 FSMS in Hotel Industry by Doctor ISO
    (2020) Retrieved from
    https://www.youtube.com/watch?v=ik5QX2Yowi8
    14. The Philippine Quality Award by PSQ Nation (2020)
    Retrieved from https://www.youtube.com/watch?
    v=e-8TfJzuge4

    Prepared by: Donna V. Bautista ASU CAHM

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