S risvan nooo BAM 199 Operations Management cram) Module ° Class number: ___—— ~ Schedule: Date: son Title: Product and Service Design ‘Materials: son Objectives: 1e end of this module, I should be able to: 1, Kdentify some reasons for design or References: carol >. List some of the main sources of design ideas Quality Man: 2019 edition py Stevenson and Defeo (textbook) Grates w any place worth going.” — Bevery SS 7 ‘| Productivity Tip: “There are no u IN PREVIEWIRI 1) Introduction (1 min) Hola! Como estas? (Hello. How are you?) H« We're done wilh the infroducon to operafions product and service design. Are you ready tor today? 2) Activity 1: What | Know Chat First, let us test what you alre rt, Part 1 (3 mins) know about the topic. Try answering the qu Know”. Writing keywords or phrases ow was your quiz? | hope you did well. management, Now, we wil start taking about estions below by that you think are ady Jinting your ideas under the column “What | ‘Writing wiated to the questions wil do. You may start. What I Know Questions: ‘Whati Leamed (Activity 4) Gan you name one reason of ECONO —_ design ideas? Koeagh, 30a demoafoden’ < 1 Gan you name one source of Tapp, COPE Owe design ideas? ny fod What is a research? ~ af 4) Activily 2: Content Notes (17 mins) The essence of a business the organization and its supply chain are-stru Organizations that offer products or serv! iM 1.0 LO1: Identify some reasons for des ‘Think of an electronic device you are familiar with. organization is the products and ‘What feature does it have that made you say “wo services it offers, and every aspect of iclured around those products and services. ices with’ excellent features, unique characteristics, and.PHINMA EDUCA BAM 199 Operations Management (TQM) Module #6 ATION Class number: __— Date: Name: Section: Schedule: 4.Which of the following is not a reason for redesigning a product or service? fo reduce labor or material cost to increase the level of employee satisfaction to increase the level of customer satisfaction to altract and increase ‘demand to increase quality ee ae ne of the folowing is nota factor of successful product and service design? Be aware of what the competitors are doing. Be aware of what customers want. Know what government regulations are. Use computerized techniques. Know what new technologies are avaitable. '3. The process of dismanting and inspecting a competitor's new or revised product fo the purpose of gleaning design ideas is called: A. design by imitation. B. product analysis. C._ reverse engineering. benchmarking. “4. Statement |: Applied research has the objective of for new ideas ‘Statement II: Research and development (R&D) refers to organized efforts that are directec toward increasing scientific knowledge and product (or process) innovation. A. Both statements are truc. B. Both statements are false. C. Only statement lis true. ; Only statement Il is false. makes products that are friendlier to the environment? F mpom> MOOD >| 5.Which of the following using Jess material more recycled materials using less energy using less harmful ingredients all of the above moom>| C. LESSON WRAP-UP “Thinking about Leaming (5 mins) . yongratidagsons! You are done wih this session, Shade ” 5) Activity 6: ‘Wow, Did you have ch: helped you leam the concepts? See ee