Creating a Case via My HR

Leave of Absence Request

Employees with an open continuous leave of absence case will not be able to initiate a new request until
their previous case is closed. If there is no case open, follow the steps below to guide the employee.

1. Advise the employee to log in to the A to Z web page:

• If the employee is logging in from their smartphone, guide them to click on
the question box on the top right side to access My HR Contact Us:

• If the employee is logging in from their computer, they can click on the question box on
the top right side of the screen, or they can also click on My HR Contact Us at the
bottom of the screen:
2. Once the My HR Contact Us main menu loads, advise the employee to select Time,
Leave of Absence and Accommodation:

3. Then, advise the employee to select the type of request that they wish to initiate:
Leave of Absence, Covid-19 or Accommodation.
 4. For Leave of Absence, the employee will need to select one life event that best represents the
reason of the request:

Notes:
• The request options displayed will depend on the employee’s eligibility.
 • Since My HR has not been fully launched for all leave types, certain requests
might still re-direct the employee to the DLS Portal. Refer to Redirecting to
DLS Portal section for further steps.

5. The employee will see different channel options in which they can initiate their request, per
below. Advise the employee to choose an option based on their preference:

• The Live Chat option will open a pop-up window in which they will be able to
start chatting with an associate:
 • The Call option will ask the employee to enter their phone number and a call-
back will be scheduled:

• The Request option will generate a list of questions that the employee will have
to complete in order to initiate their request directly through My HR:

Note: These questions will vary depending on the type of leave request that the employee is
initiating. Any questions marked with an asterisk are mandatory and cannot be left blank.
6. Once all the questions have been answered, advise the employee to click on
Continue:

7. The Dates & Paid Time Off section will generate. Advise the employee to answer all
questions regarding the type of absence (continuous or intermittent), dates needed,
last day worked and whether they would like to apply Paid Time Off:
 Note: The employee will not be able to apply PTO on leaves where they are receiving
100% of their pay, for example, pre/post-partum and paid parental.

8. The employee will be prompted to upload any documents that they might have available,
however, this is not mandatory at this time as they will also have the option to upload
documents at a later time. Click on Continue.

Note: For further guidance on how to walk an employee through uploading documents via My HR, refer to
the Uploading Documentation attachment.

9. Once on the Communication Preferences and Correspondence section:

• Personal or Work Email will be defaulted and the employee will have to choose at
least one. If neither of the personal or work email boxes are checked, they will get the
following error message: “We may require to send some of the updates or documents via
email, please ensure you have selected either work or personal email to continue”
• If phone is selected, recommend the employee to choose Yes in the “Is it okay to
leave a detailed voice message on your phone” as this will enable the case manager to
communicate case details via voicemail in case they are unable to reach the employee.
• Advise the employee to review all of the information listed in this section.
10. The Review and Submit section will populate. Advise the employee to review all the
information entered. If needed, they can go back by clicking the Back button.

11. Otherwise, advise them to click Submit to finalize their request:

Accommodation Request

If an employee requires either an At-Work or Off-Work accommodation, follow the next steps to guide
them through My HR Contact Us.

1. Advise the employee to log in to the A to Z web page:

• If employee is logging in from their smartphone, guide them to click on the
question box on the top right side to access My HR Contact Us:

• If employee is logging in from their computer, they can also click on My HR Contact Us at
the bottom of the screen:
2. Once the My HR Contact Us main menu loads, advise the employee to select Time, Leave
of Absence and Accommodation:

3. Guide the employee to select Accommodation:

Note: Since My HR has not been fully launched for all leave types, certain requests might still re-
direct the employee to the DLS Portal. Refer to Redirecting to DLS Portal section for further
steps.

4. The employee will see different channel options in which they can initiate their request, per below.
Advise the employee to choose an option based on their preference:

• The Live Chat option will open a pop-up window in which they will be able to
start chatting with an associate:
 • The Call option will ask the employee to enter their phone number and a call-
back will be scheduled:

• The Request option will generate a list of questions that the employee will have to
complete in order to initiate their request directly through My HR.
Redirecting the Employee to DLS Portal

The employee might be prompted to log in using their email and password. Once they do this,
they will be re-directed to the DLS Portal.

1. Once the employee has accessed the DLS Portal, the main page will prompt the
employee to answer the question Who would you like to open a request for? Guide
the employee to click on Select under the option Self.

Note: This option might not populate for all employees.

2. The employee will need to select the type of request that best fits their needs.
Notes:
• Off-Work accommodations cannot be created from the DLS Portal; however, it can be
requested with the ERC-DLS Support team. Follow the Intake Process (ERC-DLS Support):
Accommodations for further guidance.
• When requesting a Leave of Absence, the employee will need to select one life event
that best represents the reason of the request.
• Employees will not be able to request a PLOA with a backdate of over 7 days
3. After the selection of the life event, the employee will need to answer a list of
questions based on the request type.
4. In the communication preferences, recommend the employee to check the box to
allow a detailed voice message. This will ensure updates will come even if we are
unable to reach them directly.