Value the Patient’s View

Behavioral skills Checklist:

 Organize the interview to use scheduled time effectively.
 Allow patients to begin telling their stories without interruption.
 Use open, closed and open-to-closed question.
 Use verbal & nonverbal continuers and silence to facilitate patient’s active
participation.
 For major symptoms, CHARACTERIZE.
 Clarify patients' words or statements.
 Summarize and encourage patients to add or correct.
 Respectfully redirect conversations.
 Avoid negatively phrased or leading questions.
 Share talk time and avoid verbal dominance.
 Integrate biomedical, psychosocial and affective discussion topics.
 Explore and respond to clues about symptoms, feelings, and concerns.